Limited Warranty Guide and Service Fujitsu Imaging Products
Contents Page I. Limited Warranty Summary 2 II. Limited Warranty Guide 3 Welcome 3 Limited Warranty for Fujitsu Imaging Products 3 Warranty Exclusions 3 How to obtain Limited Warranty Service 5 Warranty Service Descriptions 6 III. Service 360º We’ve got you covered from every angle IV. Contact Information 10 10 13 How to contact Fujitsu Computer Products of America, Inc. 13 About Fujitsu Computer Products of America, Inc.
I. Limited Warranty Summary Limited Warranty Summary for Fujitsu Scanner Products Locate your specific product model from the list below to identify your Limited Warranty period and applicable service method. For a complete description of the end user Limited Warranty, please refer to the Limited Warranty and Services Guide for Fujitsu Imaging Products included with the original product packaging.
II. Limited Warranty Guide Welcome Congratulations on the purchase of a Fujitsu Imaging Product! Fujitsu Imaging Products are designed to give Fujitsu end users the highest performance and reliability. All Fujitsu Imaging Products are covered by the following Limited Warranty: Limited Warranty for Fujitsu Imaging Products Fujitsu Computer Products of America, Inc.
operating systems or applications software, systems engineering, relocation, reconstruction of data, or removal of the product or any component (including breakage of a connector, cover, glass, pins, or seal); (c) from service, modification or repair not performed by FCPA or a service provider authorized by FCPA or by tampering, use of counterfeit or other non-Fujitsu components, assemblies, accessories, or modules; (d) by misuse, unreasonable handling or maintenance, mistreatment, operator error, failure t
SOME PURCHASERS. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS, AND THE PURCHASER MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. THE PRICE OF PRODUCTS DISTRIBUTED BY FCPA OR ITS AUTHORIZED DEALERS REFLECTS THE ALLOCATION OF RISK ARISING FROM THE WARRANTY EXCLUSIONS AND THIS DISCLAIMER AND LIMITATION OF LIABILITY. If there is any conflict between other sections of this guidebook and the Limited Warranty, the terms of the Limited Warranty prevail.
materials for storing or shipping. The purchaser must return only the Fujitsu Imaging Product. Prior to shipment, purchaser must remove and retain all “add-on” items, (i.e. adapters, cables, software, manuals, etc.). FCPA accepts no responsibility for these items and they will not be returned with the repaired or replacement Fujitsu Imaging Product. All products should be returned to FCPA in the original shipping container, or an authorized packaging box for the units being returned.
FCPA may use one of the service methods listed below, depending upon product type, in providing service under its Limited Warranty. Included with selected Fujitsu Imaging Products is a Limited Warranty Summary Card. The Limited Warranty Summary Card is specific by model. The Limited Warranty Summary Card contains important warranty Information, including the model number and the Limited Warranty.
The Advanced Exchange Program provides advance replacement on specific failed or broken Fujitsu scanners. To be eligible to take advantage of the Advance Exchange Program, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement product needs to be checked.
obtain a Return Material Authorization number (“RMA”) by calling (800) 626-4686, option 2, and within ten (10) business days from the date of issuance of the RMA must return the Fujitsu Imaging Product to the address designated in the RMA at the end user’s own expense and risk, in accordance with FCPA’s then current Packaging and Shipping Guidelines. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.
III. Service 360 We’ve got you covered from every angle At Fujitsu, we offer a vast array of services and extended warranty programs to help you get the most from your scanning investment. From on-site, depot, unit replacement and supplementary services to consumable kits, Fujitsu has a service program to fit your needs.
Dependability Prompt, reliable service, the cornerstone on which our business and our reputation are built−At Fujitsu, we have built a reputation of trust by providing our customers with the ultimate in service and dependability. As the manufacturer, we recognize the importance of providing the old-fashioned, personalized service you deserve and the state-of-the-art products you demand. Our goal is to be responsive to your needs...
Fujitsu Service Protect Your Investment Your Fujitsu scanner represents an important investment and is at the heart of your document imaging system. The sudden loss of productivity, even temporarily, could seriously affect your abilIty to meet your commitments.
IV. Contact Information HOW TO CONTACT FUJITSU COMPUTER PRODUCTS OF AMERICA, INC. For Information on Fujitsu Imaging Products Web Site: http://us.fujitsu.com/scanners/warranty Phone: (800) 626-4686, option 2 For U.S. Service, Repair and Technical Assistance by Telephone Telephone technical support is available Monday-Friday between the hours of 5 a.m. to 5 p.m. (PST) excluding FCPA holidays. Phone: (800) 626-4686, option 2. For Technical Documentation and FAQ’s available 24 hours a day Web Site: www.
Fujitsu Computer Products of America, inc. 1250 East Arques Avenue Sunnyvale, CA 94085-5401 (888) 425-8228 (800) 626-4686 Web site: http://us.fujitsu.com/fcpa Email: info@fcpa.fujitsu.com Printed in Singapore.
