Preface This manual provides an overview of ETERNUS VSS Hardware Provider and explains how to use it. Third Edition November 2012 Intended Audience This manual is intended for users who want an overview of the ETERNUS VSS Hardware Provider and who use ETERNUS VSS Hardware Provider for target disk pool operation. For users who want to use the ETERNUS VSS Hardware Provider for copy set operation, refer to the related manuals. The Structure of this Manual This manual consists of the following 10 chapters.
Preface Related Manual The following manual contains related material: • ETERNUS VSS Hardware Provider 2.1 Copy Set Operation Technical Guide Additional Information Abbreviations In this manual, the storage system supported by this product is referred to as "ETERNUS Disk storage system". For details of the supported storage system, refer to the following web-site: http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.
Naming Conventions The following names are used for Microsoft® Windows Server®.
Release Information ETERNUS VSS Hardware Provider Modification History This section provides a history of modifications for ETERNUS VSS Hardware Provider. Version 1.2.
Release Information Version 1.4.0 Modification effect • Changed the package structure as follows: [For Windows Server 2003 x86 and Windows Server 2008 x86] Download file: vsshp_1_4_32bit.exe Stored file: setup.
Release Information Version 2.0.2 Modification effect • Changed the package structure as follows: [For Windows Server 2003 x86 and Windows Server 2008 x86] Download file: vsshp_2_0_2_32bit.zip Stored file: setup.exe User’s Guide (Japanese, English) Copy Set Operation Technical Guide (Japanese, English) Update Volume Measurement Command Package (For Windows Server 2003, For Windows Server 2008) [For Windows Server 2003 x64 and Windows Server 2008 x64] Download file: vsshp_2_0_2_64bit.
Release Information Version 1.3.0 (July 2009) Modification details • Added support for the ETERNUS DX60/DX80 • Added support for the following requester: - BakBone NetVault Backup 8.
Release Information Version 2.0.2 (March 2012) Modification details • Added support for simultaneous backup in multiple production servers • Added the following event log messages: STXV0570, STXV0571, STXV0572, STXV0573, STXV0574, STXV0575 • Added support for command execution by using an account belonging to an Administrators group, which is uniquely created by a user in Windows Server 2008 • Fixed bugs 2.1.
Table of Contents Chapter 1 ETERNUS VSS Hardware Provider 14 1.1 Overview ................................................................................................................... 14 1.2 Functions .................................................................................................................. 15 1.3 1.3.1 1.3.2 1.3.3 1.4 1.4.1 1.4.2 1.4.3 1.5 1.5.1 1.5.2 Operational Procedure ..............................................................................................
Table of Contents Chapter 5 Operation 44 5.1 Backup ...................................................................................................................... 44 5.2 Restoration ............................................................................................................... 44 Chapter 6 Operation Change 45 6.1 When Changing the Shadow Copy Destination ........................................................ 45 6.2 When Changing the Communication Environment .........
Table of Contents Chapter 9 Messages 75 9.1 Event Log Messages ................................................................................................ 75 9.2 Command Messages ................................................................................................ 94 9.3 Detailed Error Codes .............................................................................................. 125 9.4 Output Error Messages in Message Box ....................................................
Chapter 1 ETERNUS VSS Hardware Provider 1.1 Overview ETERNUS VSS Hardware Provider (hereinafter referred to as "VSSHP") is a program that is compatible with the Microsoft Volume Shadow Copy Service (hereinafter referred to as "VSS") interface, and that creates shadow copies of volumes in an ETERNUS Disk storage system. Using VSSHP with VSS-compatible backup software or a server application enables you to backup data with VSS without stopping work.
Chapter 1 ETERNUS VSS Hardware Provider 1.2 Functions Classification Description Provider Component that reads and writes data to a disk and creates a snapshot (software provider provided by OS, hardware provider provided by storage system vendor). VSSHP is a hardware provider that is provided by Fujitsu. Coordinator (OS) Basic service that properly controls requester, writer, and provider process.
Chapter 1 ETERNUS VSS Hardware Provider 1.2 Functions When installing VSSHP, use ETERNUS Web GUI to register a volume in the target disk pool management function. Register the same number of source data volumes that will be backed up simultaneously. A volume can be added or deleted in the target disk pool management function even after installation of VSSHP has completed. The copy types that VSSHP uses for the target disk pool operation are "QuickOPC" and "SnapOPC+".
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure 1.3 Operational Procedure 1.3.1 Server Configuration VSSHP supports the following server configurations. These configurations depend on the requester to be used. Check which configuration is supported by the requester and decide the server configuration.
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure ■ Cluster configuration A disk that is registered as a cluster resource cannot be used for a Shadow Copy destination disk. A Shadow Copy destination disk must be provided for an active production server and a standby production server. Windows Server (active production server) Windows Server (standby production server) ETERNUS Disk storage systems Shadow Copy Destination 1.3.1.
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure ■ Cluster configuration • Cluster configuration is not supported by the backup server. • To operate the production server for cluster configuration, perform the following environment settings. - The production servers must have the same version and level of the Windows Server OS. - Install the same version and same level of VSSHP in each production server. - Install the requester that supports VSS in each production server.
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure 1.3.1.3 Local Copy Configuration (when Backing Up a Hyper-V Virtual Machine) • Used as both the production server and backup server • A requester that supports VSS using Hyper-V is installed in the host OS. • VSSHP is installed in the host OS.
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure 1.3.1.4 Transportable Copy Configuration (when Backing Up a Hyper-V Virtual Machine) • The Windows OS of the production server and the backup server is the same version and level. • Compatible versions of VSSHP are installed in the backup server and in the host OS of the production server. For details about compatibility, refer to "1.4 Supported Environment" (page 24).
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure The following shows examples of both a single active production server, single standby production server case (1:1), and for a multiple active production server, single standby production server case (n:1).
Chapter 1 ETERNUS VSS Hardware Provider 1.3 Operational Procedure • When VSSHP is installed in a host OS that controls the Hyper-V setting, VSSHP supports backup processes. In this case, only a guest OS disk on the host OS is used as the target for backup processes. • Backup processes for Local Copy Configuration and Transportable Copy Configuration are not supported when VSSHP is installed in a guest OS that uses the Hyper-V setting. 1.3.
Chapter 1 ETERNUS VSS Hardware Provider 1.4 Supported Environment 1.4 Supported Environment For VSSHP supported storage systems, copy types, OSes, requester, and writer, refer to the following web page. http://www.fujitsu.com/global/services/computing/storage/eternus/tools/vsshp.html For the Server Core installation option of the OS, Windows Server 2008 R2 or later is supported. 1.4.
Chapter 1 ETERNUS VSS Hardware Provider 1.4 Supported Environment 1.4.3 Notes on Using VSSHP on Windows Server 2012 1.4.3.1 Combined Use of VSSHP and Offloaded Data Transfer (ODX) Using an Advanced Copy that uses VSSHP with Offloaded Data Transfer (ODX) is not available. When an ETERNUS DX Disk storage system model that supports the Offloaded Data Transfer function is used by a Windows Server 2012 server, Offloaded Data Transfer (ODX) may start an ODX session in the ETERNUS DX Disk storage system.
Chapter 1 ETERNUS VSS Hardware Provider 1.5 Required Resources 1.5 Required Resources This section describes the resources required for backup operation using VSSHP. 1.5.1 Required Disk Capacity for Installation No. 1 *1: 1.5.2 Remarks Capacity Stores programs. 10MB Folder Installation folder (*1) The default installation folder is as follows: System drive:\Program Files\ETERNUS VSS Hardware Provider Required Disk Capacity for Operation No.
Chapter 2 Workflow Perform preparation, install VSSHP, and setup the environment according to the following workflow. "3.1 Advanced Copy License Registration" (page 28) Register the Advanced Copy license Decide the disk type for shadow copy destination "3.2.1 Selection of the Shadow Copy Destination Disk Type" (page 30) For an SDV For a normal volume Install the update volume Measurement Command package "3.2.
Chapter 3 Preparation 3.1 Advanced Copy License Registration To use VSSHP, register an Advanced Copy license for the ETERNUS Disk storage system, and then specify settings for the Advanced Copy function such as the copy table size . Use ETERNUS Web GUI to register the Advanced Copy license and specify the settings for the Advanced Copy function. For more details on Advanced Copy license registration and Advanced Copy settings, refer to the user guide of the ETERNUS Disk storage system model.
Chapter 3 Preparation 3.2 Shadow Copy Destination Disk Creation Example 2 When source disks A (2GB) and B (4GB) are backed up in the first backup, and source disks C (2GB) and D (2GB) are backed up in the second backup, Shadow Copy destination volumes A (2GB), B (4GB), and C (2GB) are created as Shadow Copy destinations and these volumes are registered in the backup disk pool management function.
Chapter 3 Preparation 3.2 Shadow Copy Destination Disk Creation Example 4 Create the same number of Shadow Copy destination disks as the Shadow Copy sessions that are executed concurrently and register these disks in the backup disk pool management function. For example, when the backup of multiple VMs in a Hyper-V Cluster Shared Volume (CSV) is executed concurrently, the same number of Shadow Copy destination disks as VMs is required.
Chapter 3 Preparation 3.2 Shadow Copy Destination Disk Creation 3.2.2 Shadow Copy Destination Disk Capacity Estimation The disk capacity of the Shadow Copy destination volume to be created varies depending on the selected disk type. • For a normal volume The Shadow Copy destination disk capacity must be the same as that of the source disk. • For a Snap Data Volume (SDV) The Shadow Copy destination SDV disk capacity may be lower than that of the source disk.
Chapter 3 Preparation 3.2 Shadow Copy Destination Disk Creation 3 Measure the amount of updates using the extracted "Update Volume Measurement Command". Example) With the "Update Volume Measurement Command" extracted in C:\temp (1) Start measuring the amount of updates for the target source disk. (start option) C:\temp>stxvtestcopy start -p 1 stxvtestcopy successfully completed. (2) Measure the typical amount of source disk updates.
Chapter 3 Preparation 3.2 Shadow Copy Destination Disk Creation 3.2.3 Volume Creation Use ETERNUS Web GUI to create a volume in the ETERNUS Disk storage system according to the disk type of the Shadow Copy destination. After volume creation, check that the created LUN can be recognized by the backup server. When creating a SDV, note the following. For details, refer to the user guide for ETERNUS Web GUI. • The logical capacity must be the same as that of the source disk.
Chapter 4 Environment Creation VSSHP supports the following installation methods. • "4.1 New Installation" (page 34) • "4.2 Upgrade Installation" (page 43) When the "User Account Control" screen appears while performing installation, select [Accept] to continue the process. This chapter describes the installation methods to enable target disk pool operation. For the installation methods to enable copy set operation, refer to "Chapter 4 Environment Creation" in "ETERNUS VSS Hardware Provider 2.
Chapter 4 Environment Creation 4.1 New Installation 4.1.1 Transportable Copy Configuration Installation Install VSSHP and configure settings for the backup server first, then for the production server. 4.1.1.1 Backup Server Perform installation according the following procedure. Procedure 1 Extract the file downloaded in "4.1 New Installation" (page 34). 2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard. Proceed with the installation according to the wizard.
Chapter 4 Environment Creation 4.1 New Installation 3 After installation, continue to set the environment. The following window appears. 4 Select "Backup server (Transportable copy)" and click the [OK] button. The communication service (ETERNUS VSS Hardware Provider Communication Server service) setting is performed. The service name is registered as "stxvcommunication". When the [Skip] button is clicked, installation completes without the environment being set.
Chapter 4 Environment Creation 4.1 New Installation 5 The following window to register a Shadow Copy destination in the target disk pool management file appears. If multiple mount points or drive letters are allocated to one disk, one of them is displayed.
Chapter 4 Environment Creation 4.1 New Installation 4.1.1.2 Production Server Perform installation according the following procedure. Procedure 1 Extract the file downloaded in "4.1 New Installation" (page 34). 2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard. Proceed with the installation according to the wizard.
Chapter 4 Environment Creation 4.1 New Installation 3 After installation, continue to set the environment. The following window appears. 4 Select "Production server (Transportable copy)" and click the [OK] button. Set the IP address of the backup server in the communication management file. When the [Skip] button is clicked, the installation completes without the environment being set. Set a Shadow Copy destination and communication environment after the installation. Refer to "6.
Chapter 4 Environment Creation 4.1 New Installation ■ For a Hyper-V host OS After installation, execute the following procedures. Procedure 1 Use the "Hyper-V Environment Setup Command" to set up a VSSHP Hyper-V environment. For details, refer to "8.10 Hyper-V Environment Setup Command (stxvhyperv)" (page 71). 2 Connect the Hyper-V host OS to the Shadow Copy destination. Set the Shadow Copy destination to offline. End of procedure 4.1.
Chapter 4 Environment Creation 4.1 New Installation 3 After installation, continue to set the environment. The following window appears. 4 Select "Stand-alone (Local copy)" and click the [OK] button. When the [Skip] button is clicked, installation completes without the environment being set. Set a Shadow Copy destination after the installation. Refer to "6.1 When Changing the Shadow Copy Destination" (page 45) for details.
Chapter 4 Environment Creation 4.1 New Installation After the ETERNUS Disk storage system setup has completed, execute the "Target Disk Pool Registration/Deletion Command" to register a Shadow Copy destination. • For a Server Core environment The window to register a Shadow Copy destination in the target disk pool management file does not appear when the installation is complete.
Chapter 4 Environment Creation 4.2 Upgrade Installation 4.2 Upgrade Installation Perform installation according the following procedure. The environment before upgrade is used. Therefore, setting the environment is not required. Procedure 1 Extract the file downloaded in "4.1 New Installation" (page 34). 2 Double-click the VSSHP package (setup.exe) that was extracted to start the wizard. Proceed with the installation according to the wizard.
Chapter 5 Operation This chapter explains backup operation procedures using VSSHP. 5.1 Backup Perform via a requester. Setting a requester to cooperate with VSS enables backup. • Do not use a Shadow Copy destination during backup. Remove the drive letter and mount point (unmount) to prevent accidental use of the Shadow Copy. • Even if a requester is aborted, Advanced Copy may start. In this case, backup will fail.
Chapter 6 Operation Change Each function must be executed by users who belong to the Administrators group. 6.1 When Changing the Shadow Copy Destination Change the Shadow Copy destination using the Target Disk Pool Registration/Deletion function. ■ Displaying the Target Disk Pool Registration/Deletion window Start the Target Disk Pool Registration/Deletion function according to the following procedures. When the function starts, the Target Disk Pool Registration/Deletion window is displayed.
Chapter 6 Operation Change 6.1 When Changing the Shadow Copy Destination ● Transportable copy configuration • For Windows Server 2008 Click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Target Disk Pool Registration•Deletion] in the backup server. For a Server Core environment, execute the "Target Disk Pool Registration/Deletion Command". For details, refer to "8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool)" (page 68).
Chapter 6 Operation Change 6.1 When Changing the Shadow Copy Destination ● Deleting a Shadow Copy destination Procedure 1 Select a disk that is not to be a Shadow Copy destination from [Target disk list] (multiple selections can be made), and click the [<---] button. The disk is moved to [Disk list]. 2 Click the [OK] button. The disks in [Target disk list] and [Used target disk list] are registered in the target disk pool management file.
Chapter 6 Operation Change 6.2 When Changing the Communication Environment 6.2 When Changing the Communication Environment When changing the following communication environment settings, change the communication service (ETERNUS VSS Hardware Provider Communication Server service) operation. • The IP address of the backup server • The port number of the backup server Change the settigs for a backup server first, then a production server as follows.
Chapter 6 Operation Change 6.2 When Changing the Communication Environment ■ Production server ● Changing the communication environment setting • For Windows Server 2008 To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup]. - For a Server Core environment Execute the "Communication Environment Setup Command". For details, refer to "8.
Chapter 7 Operation End 7.1 Copy Session Stop Check the Advanced Copy operation status using the "Backup status query command". For details, refer to "8.5 Backup Status Query Command (stxvquery)" (page 59). When a copy session is displayed, specify the -f option (stops all copy sessions including a suspended copy session by error) in the "Batch Stop Command" to stop all backups. For details, refer to "8.4 Batch Stop Command (stxvstopall)" (page 58). 7.
Chapter 7 Operation End 7.2 VSSHP Uninstallation 7.2.1 Operations After Uninstalling Perform the following after uninstalling. ■ Change the firewall settings (Only the backup server) Set the port number that was used for the firewall target again. For the procedure for changing the settings of the firewall, refer to the help for each firewall. 51 ETERNUS VSS Hardware Provider 2.
Chapter 8 Commands This chapter explains how to use each command.
Chapter 8 Commands 8.1 Provider Registration/Deletion Command (stxvprovider) Commands must be executed by users who belong to the Administrators group. For an account belonging to an Administrators group that is uniquely created by a user, select "Run as administrator" in the menu that is displayed by right-clicking and start the command prompt that is used to execute commands. The following table shows notation used for explaining commands. Notation 8.
Chapter 8 Commands 8.2 Update Volume Measurement Command (stxvtestcopy) ■ Execution example ● For registration C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvprovider" install stxvprovider install successfully completed. C:\> ● For deletion C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvprovider" uninstall stxvprovider uninstall successfully completed.
Chapter 8 Commands 8.2 Update Volume Measurement Command (stxvtestcopy) ■ Description of operand Operand Description source-disk Specifies the physical disk number of the target source disk. (*1) mount-point Specifies the mount point of the target source disk. (*2) *1: Obtain the physical disk number according to the following procedure. 1. Start "Computer Management". Click the [Start] – [Control Panel], then double-click [Administrative Tools], then [Computer Management] to start. 2.
Chapter 8 Commands 8.3 Backup Control Command (stxvcopy) 8.3 Backup Control Command (stxvcopy) This command stops the copy session of the specified source disk. Execute this command on a production server. ■ Format "Installation folder"\bin\stxvcopy source-disk | mount-point stop [-f] [-t olu] ■ Description of options Option stop Description Stops a QuickOPC/SnapOPC+ session. -f Stops a copy session forcibly. -t This option is available only for QuickOPC operations.
Chapter 8 Commands 8.3 Backup Control Command (stxvcopy) ■ Execution example ● When the OLU number is not specified C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvcopy" 1 stop STXV0317 INFO Copy session was stopped. Source-Disk = 1 Source-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Source-OLU = 0x000b Target-BoxID = 00E4000M3#####E430S20AU###MP4020738001## Target-OLU = 0x001f stxvcopy successfully completed.
Chapter 8 Commands 8.4 Batch Stop Command (stxvstopall) 8.4 Batch Stop Command (stxvstopall) This command stops copy sessions including sessions suspended by an error, for the Shadow Copy destinations that are registered in a target disk pool management file. Execute this command on a backup server. ■ Format "Installation folder"\bin\stxvstopall -f | -e ■ Description of options Option Description -f Stops all copy sessions including sessions suspended by an error.
Chapter 8 Commands 8.5 Backup Status Query Command (stxvquery) 8.5 Backup Status Query Command (stxvquery) This command displays the Advanced Copy status. Execute this command on a backup server.
Chapter 8 Commands 8.6 OLU Number Display Command (stxvgetolu) Title Description phase The copy status is displayed. copying: copying tracking: tracking (the copy process has completed) trackingcopying: tracking (the copy is being processed) ---: suspended by an error, suspended in the hardware execute The copy progress is displayed. nnn%: displayed in percentage ---: other than being copied update The update rate is displayed.
Chapter 8 Commands 8.6 OLU Number Display Command (stxvgetolu) ■ Description of operand Operand Description physical-disk Specifies a physical disk number whose information, such as the OLU number and Box ID, is to be obtained. ■ Execution example ● When a physical disk number is specified C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvgetolu" -p 1 Disk, OLU, BoxID/Message, VOL,Maxgen 1, 0x0002, 00E4000M3#####E430S20AU###MP4020738001##,SDV,8 stxvgetolu successfully completed.
Chapter 8 Commands 8.6 OLU Number Display Command (stxvgetolu) ■ Reference ● Identifying if a command ends normally An error has occurred if a message includes one of the following error levels: "ERROR" "WARNING" ● Notes on identifying if a command ends normally The following message appears if any disks other than disks in the ETERNUS Disk storage system are detected with this command. "STXV0603 INFO Disk is not a Disk Storage Systems." This message does not mean an error has occurred.
Chapter 8 Commands 8.7 Communication Environment Check Command (stxvchkcommu) 8.7 Communication Environment Check Command (stxvchkcommu) This command checks whether the communication environment between the production server and backup server is correct. Execute this command on a production server. ■ Format "Installation folder"\bin\stxvchkcommu ■ Execution example C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvchkcommu" Computer Name : BKUPSRV002 stxvchkcommu successfully completed.
Chapter 8 Commands 8.8 Communication Environment Setup Command (stxvsetcommu) 8.8 Communication Environment Setup Command (stxvsetcommu) This command sets the VSSHP communication environment. This command can be executed by either a production server or a backup server when setting the communication environment in the Server Core environment.
Chapter 8 Commands 8.8 Communication Environment Setup Command (stxvsetcommu) ● For a backup server Select "Backup Server". Perform the communication service (ETERNUS VSS Hardware Provider Communication Server service) setting. The service name is registered as "stxvcommunication". Check the port number and set the IP version. ● When the port number has already been set with the service name "stxvcommunication" The set port number is displayed.
Chapter 8 Commands 8.8 Communication Environment Setup Command (stxvsetcommu) ● When the service name "stxvcommunication" has not been registered and the default port number is used for another service An unused port number between 49152 and 65535 is used. The port number to be used is displayed in the following window. Check the port number and select the IP version (IPv4 or IPv6) for VSSHP. ● For a production server Select "Production Server".
Chapter 8 Commands 8.8 Communication Environment Setup Command (stxvsetcommu) ● When the IP address has not been registered in the registry. The following window appears. Enter a new IP address and IP version. If the communication environment setting for a production server is performed before the communication environment setting for a backup server, the communication environment settings for the production server fail. The same IP version must be set for the production server and the backup server.
Chapter 8 Commands 8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) 8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) This command registers or deletes a Shadow Copy destination in the target disk pool management file. Execute this command on a backup server. This command is mainly used in Server Core environments.
Chapter 8 Commands 8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) ■ The input format of the "add" subcommand and "delete" subcommand Input format Description n Specify the target Shadow Copy destination number with a numerical value. The Shadow Copy destination of the specified number is registered or deleted in the target disk pool management file. n-m Specify the range of the target Shadow Copy destination numbers with numerical values.
Chapter 8 Commands 8.9 Target Disk Pool Registration/Deletion Command (stxvsetdiskpool) VSSHP>list detail Target disk list No. DiskNo. 1 Disk2 738001## 2 Disk11 738001## 3 Disk12 738001## Used target disk No. DiskNo. VSSHP>delete No. DiskNo.
Chapter 8 Commands 8.10 Hyper-V Environment Setup Command (stxvhyperv) ■ Displayed contents Title 8.10 Description No. The serial number is displayed. This number is used with the "add" subcommand and the "delete" subcommand. DiskNo. The physical disk number is displayed. The disk number is blank if the disk has been registered in the target disk pool management file but is not connected to the server. SDV When the target disk is a SDV, "SDV" is displayed.
Chapter 8 Commands 8.10 Hyper-V Environment Setup Command (stxvhyperv) ■ Execution example ● When setting the Hyper-V environment C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" -s stxvhyperv set successfully completed. C:\>"C:\Program Files\ETERNUS VSS Hardware Provider\bin\stxvhyperv" VSSHP has been set as a Hyper-V transportable copy.
Chapter 8 Commands 8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk) 8.11 Shadow Copy Destination Recovery Command (stxvrecoverydisk) If a backup ends abnormally, the Shadow Copy destination disk may not be able to be checked via [Disk Management] in the OS, resulting in the backup process being stopped. If this is the case, use this command to make the Shadow Copy destination disk checkable via [Disk Management]. Execute this command on a backup server.
Chapter 8 Commands 8.12 Copy Set File Registration Command (stxvcopyset) 8.12 Copy Set File Registration Command (stxvcopyset) This command registers the copy set information of the copy set file that is created by the user to the copy set management file. This command should be performed with a production server. This command can only be used for a copy set operation. For more details, refer to "8.3 Copy Set File Registration Command (stxvcopyset)" in "ETERNUS VSS Hardware Provider 2.
Chapter 9 Messages The displayed error types are as follows. Error type Information 9.1 Description Indicates the completion status of the process. No action is required. Warning Indicates a process alert. Refer to the "Action" for the message. Error Indicates a process error. Refer to the "Action" for the message. Event Log Messages VSSHP stores the following event logs. Check the event logs when an error or trouble occurs. ■ Event ID: 501 Type:Error Messages:STXV0501 ERROR Internal inconsistency.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 503 Type:Error Messages:STXV0503 ERROR Internal inconsistency. Details: Internal inconsistency. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 504 Type:Information Messages:STXV504 INFO VSS Hardware Provider service has started. PID = [process ID] Details: The ETERNUS VSS Hardware Provider service has started.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 515 Type:Error Messages:STXV0515 ERROR Error in the setting regarding the server constitution of backup software. Error code = "internal error code" Details: There is an error with the server configuration setting of the requester. The process is canceled. - When "internal error code" is 1 The server configuration in the copy set information uses the same Windows PC for both the production server and backup server.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 517 Type:Information Messages:STXV0517 INFO Management file cannot be found. Internal code = "internal code" Details: The copy set management file cannot be found. When performing backup using VSSHP, perform either of the following. - Register the Shadow Copy destination information in the target disk pool management file. - Register the copy set information in the copy set management file.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 520 Type: Error Messages:STXV0520 ERROR Failed to operate the target disk pool management file. Internal code = "internal code" Details: Failed to operate the target disk pool management file. The process is canceled. Display the Target Disk Pool Registration/Deletion window in the backup server, confirm the setting, and try again. If the problem persists, refer to "10.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 561 Type:Error Messages:STXV0561 ERROR "Copy type" cannot be performed. Error = "detailed error code" Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number" Details: "Copy type" copy process cannot be performed. The process is canceled. Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 572 Type:Information Messages:STXV0572 INFO EF_FillInLunInfo ended. Disk"physical disk number" ("Box ID", "OLU number") Details: ETERNUS VSSHP EF_FillInLunInfo ended. ■ Event ID: 573 Type:Information Messages:STXV0573 INFO EF_GetTargetLuns ended. Source Disk Disk"physical disk number" ("Box ID", "OLU number") Target Disk ("Box ID", "OLU number") Details: ETERNUS VSSHP EF_GetTargetLuns ended.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID 577 Type:Information Messages:STXV0577 INFO EF_OnLunStateChange ended. Details: ETERNUS VSSHP EF_OnLunStateChange ended. ■ Event ID: 578 Type:Information Messages:STXV0578 INFO EF_CommitSnapshots ended. Details: ETERNUS VSSHP EF_CommitSnapshots ended. ■ Event ID: 579 Type:Information Messages:STXV0579 INFO EF_EndPrepareSnapshots ended. Details: ETERNUS VSSHP EF_EndPrepareSnapshots ended.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 583 Type:Information Messages:STXV0583 INFO EF_PreFinalCommitSnapshots ended. Details: ETERNUS VSSHP EF_PreFinalCommitSnapshots ended. ■ Event ID: 585 Type:Information Messages:STXV0585 INFO [Internal Function Name] started. Details: ETERNUS VSSHP [Internal Function Name] started. ■ Event ID: 591 Type:Error Messages:STXV0591 ERROR Failed to access device. Error code = "internal error code" Details: Failed to access device. The process is canceled.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 593 Type:Error Messages:STXV0593 ERROR The VSSHP version used when registering the copy set file does not match the operating version. Details: The VSSHP version used when registering the copy set file does not match the operating version. The process is canceled. Check the VSSHP version and re-register the copy set information in the copy set management file, or re-install VSSHP, and try again.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1001 Type:Information Messages:STXV1001 INFO VSS Hardware Provider Communication Server service has started. PID = [process ID] Details: The ETERNUS VSS Hardware Provider Communication Server service has started. ■ Event ID: 1002 Type:Information Messages:STXV1002 INFO VSS Hardware Provider Communication Server service has stopped. PID = [process ID] Details: The ETERNUS VSS Hardware Provider Communication Server service has stopped.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1005 Type:Error Messages:STXV1005 ERROR Receive process of the select function failed. iReturn = [return code of the select function], errno = [error number of the select function] Details: Receive process of the select function failed. The process is canceled. Check the communication environment between the production server and backup server. If there is no problem in the communication environment, refer to "10.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1009 Type:Error Messages:STXV1009 ERROR Obtaining of required virtual memory area failed. iReturn = [internal code] Details: The required virtual memory area cannot be obtained. The process is canceled. Perform the following to obtain the required virtual memory area, and try again.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1012 Type:Error Messages:STXV1012 ERROR Event handler setting of VSS Hardware Provider Communication Server service failed. errno = [internal code] Details: Event handler setting of ETERNUS VSS Hardware Provider Communication Server service failed. The process is canceled. Restart the ETERNUS VSS Hardware Provider Communication Server service. If the problem still persists, refer to "10.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1201 Type:Error Messages:STXV1201 ERROR A pipe error occurred during the process. Details: A pipe error occurred during the process. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1202 Type:Error Messages:STXV1202 ERROR Preparation for starting process failed. Details: Preparation for starting process failed.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 1205 Type:Error Messages:STXV1205 ERROR An internal error occurred. errno = [internal code] Details: An internal error occurred. The process is canceled. Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ Event ID: 1206 Type:Error Messages:STXV1206 ERROR An internal inconsistency occurred during the process.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 2002 Type:Error Messages:STXV2002 ERROR An invalid port number has been specified. Details: An invalid port number has been specified. The process is canceled. Change the port number that was specified in the registry, and try again. ■ Event ID: 2003 Type:Error Messages:STXV2003 ERROR VSSHP could not be connected to the backup server. Details: VSSHP could not be connected to the backup server. The process is canceled.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 2005 Type:Error Messages:STXV2005 ERROR The timeout value is invalid. Details: The timeout value is invalid. The process is canceled. Change the timeout value that was specified in the registry, and try again. ■ Event ID: 2006 Type:Error Messages:STXV2006 ERROR An error was detected during communication process. Details: An error was detected during communication process. The process is canceled.
Chapter 9 Messages 9.1 Event Log Messages ■ Event ID: 2102 Type:Error Messages:STXV2102 ERROR The IP address cannot be found. Details: The IP address cannot be found. The process is canceled. Execute the Communication Environment Setup function to set the IP address, and try again. To start the Communication Environment Setup function, click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Communication Environment Setup].
Chapter 9 Messages 9.2 Command Messages 9.2 Command Messages VSSHP outputs a message when executing each command. The following shows the output format of messages. Message number Error type Message ■ STXV0001 ERROR Failed to register hardware provider. [Meaning] Failed to register hardware provider. The process is canceled. [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE).
Chapter 9 Messages 9.2 Command Messages ■ STXV0005 ERROR Invalid number of parameters. [Meaning] The number of parameters specified is invalid. The process is canceled. [Action] Correct the number of parameters, and try again. ■ STXV0006 ERROR Invalid parameter. Parameter="Parameter" [Meaning] The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. ■ STXV0101 ERROR Invalid number of parameters. [Meaning] The number of parameters specified is invalid.
Chapter 9 Messages 9.2 Command Messages ■ STXV0105 ERROR Failed to access device. Error code = "error number","detailed error code" [Meaning] Failed to access device. The process is canceled. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ■ STXV0106 ERROR Failed to obtain device information.
Chapter 9 Messages 9.2 Command Messages ■ STXV0202 ERROR Invalid parameter. Parameter = "Parameter" [Meaning] The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. ■ STXV0203 ERROR Copy set file does not exist. [Meaning] The specified copy set file does not exist. Therefore, it cannot be registered. [Action] Create a copy set file and try again. ■ STXV0204 ERROR Failed to access copy set file. [Meaning] Failed to access copy set file.
Chapter 9 Messages 9.2 Command Messages ■ STXV0208 ERROR Line["line number"] Unnecessary copy options are specified. [Meaning] Unnecessary copy options are specified in the copy set file. The copy set file cannot be registered. [Action] Correct the copy set file, and try again. ■ STXV0209 ERROR Line["line number"] Invalid source disk number. ("specified character") [Meaning] The source disk number specified in the copy set file is not numeral. Therefore, it cannot be registered.
Chapter 9 Messages 9.2 Command Messages ■ STXV0213 ERROR Line["line number"] Target disk is the same as the source disk. [Meaning] The Shadow Copy destination is the same as the source disk specified in the copy set file. Therefore, it cannot be registered. [Action] Correct the copy set file, and try again. ■ STXV0214 ERROR Line["line number"] Size of the source disk differs from target disk.
Chapter 9 Messages 9.2 Command Messages ■ STXV0219 ERROR Line["line number"] Source disk is already specified as a target disk of another copy set. [Meaning] The source disk specified in the copy set file is already specified as a Shadow Copy destination for another copy set. Therefore, it cannot be registered. [Action] Correct the copy set file, and try again. ■ STXV0220 ERROR Line["line number"] Target disk is already specified as a source disk of another copy set.
Chapter 9 Messages 9.2 Command Messages ■ STXV0224 ERROR Failed to access copy set information. [Meaning] Failed to access copy set information. Therefore, it cannot be registered. [Action] Correct the copy set file, and try again. ■ STXV0225 ERROR Invalid copy set information. [Meaning] Copy set information is invalid. Therefore, it cannot be registered. [Action] Use the "Backup Status Query Command" to check that no copy session exists. For details, refer to "8.
Chapter 9 Messages 9.2 Command Messages ■ STXV0230 ERROR Internal inconsistency. [Meaning] Internal inconsistency. Therefore, it cannot be registered. [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV0231 ERROR Failed to access device. Disk = ["physical disk number"] Error code = "error number","detailed error code" [Meaning] Failed to access device. Therefore, it cannot be registered.
Chapter 9 Messages 9.2 Command Messages ■ STXV0235 ERROR Line["line number"] The Box ID of the target disk specified in the copy set file is invalid. [Meaning] The Box ID of the Shadow Copy destination specified in the copy set file is invalid. The copy set file cannot be registered. [Action] Correct the Box ID that is specified in the copy set file, and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0239 ERROR Line["line number"] Foreign information found in the SnapOPC+ copy set information for a given source disk in the copy set file. [Meaning] The SnapOPC+ copy set information for a given source disk is interrupted by information for a different copy source or copy type. The copy set file cannot be registered. [Action] Correct the copy set file so that all SnapOPC+ copy set information for each source disk is in a clean run, and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0244 ERROR Line["line number"] Specified source disk number is 10 or more digits long. ("specified characters") [Meaning] Specified source disk number of the copy set file is 10 or more digits long. The copy set file cannot be registered. [Action] Correct the copy set file, and try again. ■ STXV0245 ERROR Line["line number"] Specified target disk number is 10 or more digits long.
Chapter 9 Messages 9.2 Command Messages ■ STXV0302 ERROR Invalid parameter. Parameter = "Parameter" [Meaning] The specified "Parameter" is invalid. The process is canceled. [Action] Correct the parameter, and try again. Check the mount point if it has been specified. When -t is displayed for "Parameter", check that the OLU number is correctly specified after the -t option. ■ STXV0303 ERROR Management file cannot be found. [Meaning] The copy set management file does not exist. The process is canceled.
Chapter 9 Messages 9.2 Command Messages ■ STXV0307 ERROR Failed to access device. Error code = "error number","detailed error code" [Meaning] Failed to access device. Therefore, it cannot be registered. [Action] - When "error number" is "-1" Check the following.
Chapter 9 Messages 9.2 Command Messages ■ STXV0312 WARNING Backup has not started. [Meaning] Backup copying process has not started. The process is canceled. [Action] Check the copy status using "Backup status query command". For details, refer to "8.5 Backup Status Query Command (stxvquery)" (page 59). ■ STXV0313 ERROR Operations other than "stop" are not possible for this copy type. [Meaning] Operations other than "stop" are not possible for this copy type. The process is canceled.
Chapter 9 Messages 9.2 Command Messages ■ STXV0317 INFO Copy session was stopped. Source-Disk = "physical disk number", Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number" [Meaning] The copy session of "physical disk number" is stopped. ■ STXV0318 ERROR Failed to stop copy session.
Chapter 9 Messages 9.2 Command Messages ■ STXV0326 ERROR Communication environment with the backup server is incorrect. ("event ID") [Meaning] The communication environment with the backup server is incorrect. The cause is "event ID". The process is canceled. [Action] Refer to "9.1 Event Log Messages" (page 75) to deal with the corresponding "event ID". ■ STXV0327 ERROR The required parameter is not specified. [Meaning] The required parameter is not specified. The process is canceled.
Chapter 9 Messages 9.2 Command Messages ■ STXV0403 ERROR Management file cannot be found. [Meaning] The copy set management file does not exist. The process is canceled. [Action] • For target disk pool operation Register the Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration/Deletion function, and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0408 ERROR Failed to stop copy session. Disk = ["physical disk number"], Error code = "error number,detailed error code" [Meaning] Failed to stop "physical disk number" copy session. Continue with next session to be stopped. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125).
Chapter 9 Messages 9.2 Command Messages ■ STXV0413 ERROR Failed to stop copy session. Source-Disk = "physical disk number", Source-BoxID = "Box ID", Source-OLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number", Error code = "error number, detailed error code" [Meaning] Failed to stop copy session. Continue with next session to be stopped. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0418 ERROR Failed to access the target disk pool management file. iReturn = ["internal code"] [Meaning] Access to the target disk pool management file failed. The process is canceled. [Action] Reregister a target disk pool management file using the Target Disk Pool Registration/Deletion function, and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0604 WARNING Failed to access device. [Meaning] Failed to access device. [Action] Use [Disk Management] to check that the disk is in normal status. Start [Disk Management] according to the following procedure: 1 Click the [Start] – [Control Panel], then double-click [Administrative Tools], then [Computer Management] to start. 2 Click [Computer Management (local)] – [Storage] – [Disk Management]. ■ STXV0605 ERROR Internal inconsistency.
Chapter 9 Messages 9.2 Command Messages ■ STXV0703 ERROR Management file cannot be found. [Meaning] The copy set management file cannot be found. The process is canceled. [Action] • For target disk pool operation Register the Shadow Copy destination in the target disk pool management file using the Target Disk Pool Registration/Deletion function, and try again.
Chapter 9 Messages 9.2 Command Messages ■ STXV0707 ERROR Failed to access device. Disk = ["physical disk number"], Error code = "error number, detailed error code" [Meaning] Failed to access a device. The process is canceled. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125). ■ STXV0708 ERROR Failed to obtain device information.
Chapter 9 Messages 9.2 Command Messages ■ STXV0712 ERROR The VSSHP Management file version is invalid. [Meaning] The copy set management file version is invalid. The process is canceled. [Action] Check the VSSHP version, and try again. ■ STXV0713 ERROR Insufficient memory. [Meaning] Insufficient memory. The process is canceled. [Action] Exit all unused programs, and try again. If the problem still persists, refer to "10.
Chapter 9 Messages 9.2 Command Messages ■ STXV0803 ERROR Failed to access to services file("event ID") [Meaning] Access to the "services" file failed. The process is canceled. [Action] Check the "services" file, and try again. ■ STXV0804 ERROR No port number is able to use. [Meaning] There is no available port number. The process is canceled. [Action] Define the port number of the "services" file in the range of 49152 to 65535.
Chapter 9 Messages 9.2 Command Messages ■ STXV0902 ERROR Failed to access device. Error code = "internal error code","detailed error code" [Meaning] Failed to access a device. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.3 Detailed Error Codes" (page 125).
Chapter 9 Messages 9.2 Command Messages ■ STXV3003 ERROR Internal inconsistency. [Meaning] Internal inconsistency. The process is canceled. [Action] Refer to "10.2 How to Obtain Error Information" (page 131), and prepare the required information before contacting a Fujitsu field engineer (FE). ■ STXV3004 ERROR Failed to create a VSSHP Hyper-V environment [Meaning] Failed to create a VSSHP Hyper-V environment. The process is canceled. [Action] Refer to "10.
Chapter 9 Messages 9.2 Command Messages ■ STXV3008 ERROR Failed to obtain device information. [Meaning] Failed to obtain device information. The process is canceled. [Action] Check the device status, and try again. ■ STXV3009 ERROR Failed to access the target disk pool management file. [Meaning] Failed to access the target disk pool management file. The process is canceled. [Action] Refer to "10.
Chapter 9 Messages 9.2 Command Messages ■ STXV3013 ERROR Multiple sessions exist. [Meaning] Multiple sessions exist. The process is canceled. [Action] Specify the -t option for the Backup Control Command, and try again. ■ STXV3014 ERROR Invalid combination of options. [Meaning] The combination of options is invalid. The process is canceled. [Action] Check the combination of options, and try again. ■ STXV3017 ERROR Failed to operate the device. "BoxID", "OLU number" [Meaning] Failed to operate the device.
Chapter 9 Messages 9.2 Command Messages ■ STXV3021 ERROR Failed to stop copy session. Source-BoxID = "Box ID", SourceOLU = "OLU number", Target-BoxID = "Box ID", Target-OLU = "OLU number", Error code = "error number,detailed error code" [Meaning] Failed to stop copy session. Continue with next session to be stopped. [Action] Deal with the error according to the contents of the ETERNUS Disk storage systems "detailed error code", and try again. For more details about the "detailed error code", refer to "9.
Chapter 9 Messages 9.3 Detailed Error Codes 9.3 Detailed Error Codes The detailed error codes output by the ETERNUS Disk storage systems are listed below. Table 9.1 Detailed Error Codes Detailed error code Action Invalid logical volume name Take one of the following actions: • Check that the specified copy source or destination device exists. • Check that the user privilege with which the operation is performed is correct. • Check that the disk is initialized. invalid source OLU.
Chapter 9 Messages 9.3 Detailed Error Codes Detailed error code Action invalid OLU. Check the device that is the copy source or the device partition information of the copy destination, and retry the function. If this error still occurs, collect material for troubleshooting, and then contact your Fujitsu system engineer (SE).(*1) invalid BoxID. Check the connection conditions between cabinets, and retry. If this error occurs again, then contact your Fujitsu customer engineer (CE). invalid Role.
Chapter 9 Messages 9.3 Detailed Error Codes Detailed error code out of sequence. Action Take one of the following actions: • Check the processing status, and then try again. • Check the session status, and then try again. • For SnapOPC+, check the generation number, and then try again. If the error occurs again, contact your Fujitsu system engineer (SE). disk drive motor off. Activate the disk drive motor, and try again.
Chapter 9 Messages 9.4 Output Error Messages in Message Box 9.4 Output Error Messages in Message Box The following explains error messages in the message boxes that are output by VSSHP. ■ Installation If VSSHP 1.1.0 or a version of VSSHP with the same version level has already been installed, make sure to uninstall it before installation. Afterwards newly install VSSHP, and execute setting.
Chapter 9 Messages 9.4 Output Error Messages in Message Box ■ Backup server settings for Transportable Copy Configuration When the service name "stxvcommunication" has not been registered and the default port number is used for another service, an unused port number between 49152 and 65535 is used. The port number to be used is displayed in the following window. After installing VSSHP in the production server, input the port number that is displayed in the window above in the following registry.
Chapter 10 Troubleshooting 10.1 How to Deal with Errors/Warnings This section explains how to deal with errors/warnings. Contents of error/warning Error notification from VSS Corrective action • Check the contents of error and event log from a requester, and deal with the error. • If the error is not solved by taking the above action, there is a possibility that backup is interrupted by the error. In this case, it is necessary for backup to be forcibly stopped.
Chapter 10 Troubleshooting 10.2 How to Obtain Error Information 10.2 How to Obtain Error Information If contacting a Fujitsu field engineer (FE) when an error occurs, prepare the following information. Obtain error information for each production server and backup server. ■ Obtaining information with the Error Information Acquisition function The procedure for obtaining error information is as follows. Procedure 1 Start the Error Information Acquisition function.
Chapter 10 Troubleshooting 10.2 How to Obtain Error Information ■ Event logs Obtain Application logs, Security logs, and System logs in text format or CSV format. The procedure for obtaining event logs is as follows. Procedure 1 Start Event Viewer. • For Windows Server 2008 Click the [Start] button – [Control Panel], then double-click [Administrative Tools], then [Event Viewer] to start. • For Windows Server 2012 Click the [Start] icon – [Administrative Tools], then double-click [Event Viewer] to start.
ETERNUS VSS Hardware Provider 2.1 User's Guide P3AM-4582-03ENZ0 Date of issuance: November 2012 Issuance responsibility: FUJITSU LIMITED • The content of this manual is subject to change without notice. • This manual was prepared with the utmost attention to detail. However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual.
