Warranty
10 Year
Limited Warranty
FAQ
How long will it take for my Furinno® mattress to fully recover after unpacking?
You may sleep on your new Furinno® mattress as soon as it’s unpacked. However,
depending on the temperature and length of time it has been packed, you should allow
up to 48 hours for the mattress to expand to its proper shape and size.
My Furinno® mattress has a slight odor, is it normal?
YYes, this is very normal since the mattress has been wrapped in a plastic bag. Let your
mattress breathe, by removing the plastic bag and waiting a few days before putting the
sheets on. This odor is harmless and may take up to 7 days for the odor to fully dissipate.
How do I clean my Furinno® mattress?
Your mattress can be spot washed using a damp cloth and water. The use of washing
detergent and a washing machine is not recommeded as it may void the warranty.
Does my new Furinno® mattress require a mattress pad?
WWe recommend using a mattress mad, in order to prolong your mattress life and to
protect and keep your bedding clean. Stains, soiling, fluid penetration or other signs
of abuse may void the warranty.
Can I put my Furinno® mattress on my current foundation?
Yes. Furinno® mattresses have been designed to be used with any quality foundation or
platform bed, providing it has the proper support. Using an improper bed frame or
foundation may void the warranty and make the mattress ineligible for repair or replacement.
My Furinno mattress is wrinkled, why?My Furinno mattress is wrinkled, why?
Your new Furinno mattress fabric may be wrinkled in particular areas. This is completely
normal due to the compression packaging process and will smooth out over time and use.
Furinno® is committed to offering innovative and quality products, and thereby warrants the
materials being used to be free from manufacturing defects in workmanship and material
described in this warranty. This product has a 10 year limited warranty from the date of
purchase against defects in workmanship and/or materials.
If there is a defect in workmanship or material, please contact one of our care representatives at
1-773-299-8111. Within the duration of the warranty (10 year), for the warranty to be valid, you must
(a) be the original purchaser(a) be the original purchaser
(b) provide the original law tags and bill of sale (including date of purchase)
(c) have purchased the mattress at one of our authorized dealers
If there is a defect in workmanship or material, your Furinno® mattress will be repaired or replaced.
If identical materials are not available at the time of replacement or repair, Furinno® reserves the
right to substitute materials of equal or greater quality.
Please note: The warranty is valid from the date of your original purchase; it will NOT be renewed
or extended when you receive a replacement or repaior extended when you receive a replacement or repair.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts. This warranty gives you specific legal rights
and you may also have other rights, which vary from state to state.
Warranty Coverage during normal wear
• Wires that are broken,loose or protruding through the fabric.
• Sagging or body indention that measure 1.5 inch and greater, providing that the
mattress has been supported by an approciate foundation or proper bed frame.
The Furinno® 10 Year Limited Warranty is not valid and does NOT
cover items such as, but not limited to:
• Damage caused by factors other than defective workmanship or materials
• Transportation charges
• Comfort preference
• If the mattress is in an unsanitary condition caused by soiling, blood stains, fabric stains,
bodily fluids, infestation or other abuse
• Damage from liquid penetration, cleaning fluids or use of a washing machine
• Normal wear and tear
• Body impressions less than 1.5 inch
• Sagging in the mattress less than 1.5 inch
• Structual damage from using an improper bed frame or inappropriate foundation
• Damage of the mattress due to misuse or physical abuse; damaged, burned, cut or torn
Contact our Customer Service
For all claims and warranty questions:
Toll Free: 1-773-299-8111 (Mon-Fri 9am-5pm)
Email: support@furinno.com