Warranty

FURNITURE OF AMERICA
CUSTOMER SATISFACTION GUARANTEE
&
LIMITED TERM WARRANTY
Defining the guarantee and warranty
Furniture of America proudly provides our customers with satisfaction guarantee and limited one year
manufacture warranty. While all Furniture of America products are covered in limited term warranty,
upholstered products, including but not limited to mattresses, pillows, toppers, sofas, futons, chairs, rugs
due to health concerns are not covered by the customer satisfaction guarantee. (Civil Code section 1723)
To confirm your product is covered in customer satisfaction guarantee please contact your certified
retailer or Furniture of America customer service hotline [phone].
Customer satisfaction guarantee
Furniture of America ensures peace of mind for our customers by providing Customer satisfaction
guarantee which may be exchanged with the same product or returned for a full refund less the return
shipping cost. Detail terms and conditions are provided by certified retailer. Customers MUST go
through the certified retailer, in store or online alike, with original invoice; Furniture of America will
work with the retailer you purchase from to fulfill your customer satisfaction guarantee request. NO
DIRECT CONTACT about Customer satisfaction guarantee will be processed if customer has not been
directed from a certified retailer.
Limited term warranty
All Furniture of America products are free of manufacturing, workmanship, or material defects. Under
normal usage and proper care, Furniture of America will cover limited term warranty within one year
from the date of original invoice and this warranty is not transferable. The warranty applies only to
products purchased from an authorized Furniture of America retailer or online channel, and applies only
under conditions of normal residential use and does not apply to rented, business, commercial,
institutional, or other non-residential uses. Some retailers may provide extensive warranty that is above
the scope of this warranty which will have to be covered by retailer; Furniture of America will not be
responsible for terms and conditions set by those third party warranty policies.
Under this Limited Warranty, Furniture of America will provide free parts to repair the applicable
product or if deemed necessary replacement. If, within the warranty period, identical materials are
unavailable at the time of repair or replacement, Furniture of America reserves the right to proceed with
one of the following:
(i) Substitute materials of equal or better quality. Replacement may vary in color from the
original due to dye lot differences. Any product that has been repaired or replaced, the
limited warranty will not be renewed or extended.
(ii) Residuum value refund, Furniture of America will refund the original purchase price
multiply by the remaining month(s) in the term than divided by 12, the limited
warranty will be void after this refund.
Inspection