Warranty

All Products under warranty have to be inspected by Furniture of America employee or representative to
determine the proper repair, parts replacement, or full replacement. Furniture of America reserves the
right to inspect the product with owner’s approval or the warranty is void.
Exclusions
Limited warranty does not apply to (i) merchandise that was, at any time, used as a floor sample or
display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased
at a distress sale or a going-out-of-business sale, or (iv) any merchandise purchased from a liquidator.
All warranties, whether express or implied, cover only normal household usage. No warranty, express or
implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor
any condition resulting from incorrect or inadequate maintenance, cleaning or care. This warranty does
not cover, for example: abuse, accident, protective coatings, cosmetic damage (e.g. scratches, dents,
cracks, pet chew or snag), damage caused by use with other products (e.g. accessories, housing),
damages from shipping, improper assembly or operation, lack of reasonable use, misuse, modifications
or alterations, normal wear and tear or aging. More specific product/parts exclusions listed as below:
Wood Furniture/parts: Warranty does not cover expansion, contraction, or effects of extreme
high/low humidity or heat. Unless specified on the product, placement of wood furniture outdoor
or in bathroom will void the warranty.
Metal Furniture/parts: Warranty does not cover rust or tarnishing resulting from scratches of
abrasions to finish or changes in patina, as it is a living finish that mellows with age. Unless
specified on the product, placement of Metal furniture outdoor or in bathroom will void the
warranty.
Marble/stone tops: Warranty does not cover stains or changes in color/texture. Natural variations
in both color and veining are to be expected.
Glass and Mirror components: Small air bubbles, surface waviness, and lightly pitted areas may
occur naturally as part of the glass manufacturing process and are not considered quality defects.
Upholstery, Pillows, and Padding: Warranty does not cover compression, wrinkling, fading,
damages resulted from excessive soiling, improper or unapproved cleaning methods. Unless
specified on the product, placement of Upholstery, Pillows, and Padding outdoor or in bathroom
will void the warranty.
Leather: Warranty does not cover natural markings or color changes caused by body oil or soil or
damage caused by pets. Our leathers are warranted to be free from manufacturing defects, seam
slippage, dye transfer, and splitting. Unless specified on the product, placement of Leather
furniture outdoor or in bathroom will void the warranty. Poor quality customer-applied stain
protection treatment will also void this warranty.
Rugs and Pads: Warranty does not cover sprouting, fading, staining or damage cause by
water/moisture, pets, or vacuum cleaner.
Mattress: Warranty does not cover damage to coils or border wires due to bending the set,
structural damage from misuse, abuse or using an inappropriate support system and/or
mismatched set, damage caused by water/moisture, fabric coverings and handles, sagging
firmness/comfort preference, or body impressions of less than 1 inch.
Claim Procedure
If a problem should arise which you feel is covered by 30 day customer satisfaction guarantee or limited
one year manufacture warranty, contact the authorized retailer from whom you purchased your furniture
first. Please make sure any claim for customer satisfaction guarantee or warranty service is accompanied