User's Manual

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Chapter 15 Troubleshooting
1. When I view JEPG pictures, some of them cannot be viewed. Why?
Some JPEG files may have a non-standard resolution; they may not be viewed in full screen,
or zoomed in or out. If an error prompt appears, touch the back icon to exit or touch the Reset
button on the side of the product to resolve the problem.
2. The product cannot play my videos. Why?
Make sure this product supports the video format. Some video files are encoded in different
formats and versions. We cannot guarantee that all formats are playable.
3. Why does image lag occurs when the video files are played?
Upgrade system software to the latest version.
In addition, this also depends on the video file, high bit-rate streaming video and
high-resolution video:
① High bit-rate streaming video. For example, the motion scenes of some videos have a
bit-rate of 5~6M and image lag may occur.
② High resolution video. If the max frames are reached, non-synchronization may occur.
4.
Product does not respond to operations.
Various conditions may cause the tablet to be unable to shutdown or respond. You can press
and hold the Power button for 8 seconds to force the product to shutdown. After restarting,
the problem
is usually solved.
5． The space available on PC is not consistent with that shown on the tablet.
The space on a PC is calculated by 1024 bytes while this tablet’s capacity is calculated by
1000 bytes. So the actual free space of the tablet will be slightly different from indicated
capacity, also the operating system uses part of the available space.
6. Cannot connect to Wi-Fi.
If you cannot connect to Wi-Fi after resetting tablet, please restart and then connect again.