User Guide GG IMAGE P4100 Series Black-and-white laser single-function printer It is recommended that you read this Guide carefully before using the printer
Preface Welcome to the GG IMAGE Series products! We heartily appreciate your using of GG IMAGE Series products! To protect your vital interests, please carefully read the following statements. Legal Notice Trademark Microsoft®, Windows®, Windows Server® and Windows Vista® are trademarks registered by Microsoft Corporation in the United States or other countries/regions. Apple, AirPrint and macOS are trademarks of Apple Inc., registered in the U.S. and other countries.
Laser Safety The laser radiation is harmful to the human body. Since laser components are completely sealed in the printer, laser radiation will not leak. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. The printer has a Class III b laser diode, which has no laser radiation leakage among laser components. The laser components shall complies with the requirements of: U.S.
Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment; 4. If the operating instructions conflict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions.
19. In standby status, the product will automatically enter into the power saving (sleep) mode if it does not receive any job order for a while (such as 1 minute); and it can realize zero power consumption only if it has not been connected with any external input power supply; 20. As the Class I equipment, the product must be connected to the power supply outlet with protective grounding line when using; 21.
Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please contact your distributor / supplier for further information. This product is suitable for indoor use only.
Table of Contents 1. Before Using the Printer .......................................................................................................... 1 1.1. Product series introduction ............................................................................................ 1 1.2. Supplied Accessories .................................................................................................... 2 1.3. Product View ..................................................................................
6. Web server ........................................................................................................................... 49 6.1. Visit the embedded Web server .................................................................................. 49 6.2. Use Web server to manage printer .............................................................................. 50 6.2.1. IP address setup ............................................................................................... 50 6.2.2.
11. Troubleshooting .................................................................................................................. 78 11.1. Cleaning Jammed Paper ........................................................................................... 78 11.1.1. Paper jam of auto feed tray ............................................................................. 78 11.1.2. Paper jam of manual feed tray ........................................................................ 79 11.1.3. Middle jam .
1. Before Using the Printer 1.1. Product series introduction Product series parameters Interface type P4100DN series USB ● ● NET ● ● Wi-Fi Print Language P4100DWseries ● GDI ● ● ● ● ● ● ● ● Automatic Two-Sided Printing ● ● Mute printing ● ● Control Panel PDL LED LCD A4 Print Speed Letter 30ppm 33ppm 32ppm 35ppm (●: Support; Blank: Unsupport) This product series is subject to additions or changes without prior notice.
1.2. Supplied Accessories Name Parts Toner cartridge Drum component USB Interface Cable Power Cord CD Quick Setup Guide GG IMAGE Warranty Note：• The GG IMAGE Warranty may not be attached in some regions.
1.3. Product View Side view 1 Output Bin For storing the printed paper. 2 Control Panel Indicate printer status to conduct set operation. 3 Output Tray To prevent the printed paper from falling. 4 Front Cover To open the front cover to take out the laser toner cartridge. 5 Manual feed tray For placing mediums that are printed in manual feed tray. 6 Power switch Turn the power on or off and press this button under Ready state to enter energy-saving mode.
Rear View 1 USB Interface For connecting product to computer with USB cable. 2 Network Interface For connecting product to network with network cable. 3 Power Interface For connecting product to power with power cord. 4 Rear Cover For paper release when it gets jammed. 5 Duplex Printing Unit For paper feed at duplex printing and paper release when paper gets jammed at duplex printing.
1.4. Laser Toner Cartridge Laser toner cartridge is composed of drum component and toner cartridge.
1.5. Control Panel 1.5.1. Overview of control panel The layout of the printer control panel is shown below: LCD control panel No. Name Functions 1 LCD Display Display operation interface and product information. 2 Indicate Wi-Fi connection status (applicable to Wi-Fi model only). Wi-Fi indicator/save toner Indicate the on/off of save toner function (applicable to non-Wi-Fi indicator model only). (Please refer to Chapter 1.5.2.
Long press Wi-Fi button for over 2s to start WPS when Wi-Fi is not connected or to disconnect Wi-Fi when it has already been connected (for models with Wi-Fi function only). Open save toner function(applicable to non-Wi-Fi model only). 10 Cancel Execute cancel operation. LED control panel No. Name Functions 1 Drum/paper status indicator Indicate the status of paper and drum component (please refer to Chapter 1.5.2.2).
1.5.2. Indicator function of control panel 1.5.2.1.
1.5.2.2. Indicator status display of LED control panel Display meanings of drum component/paper status indicators are as follows: No.
2. Paper and Print Media 2.1.
2.2. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. Note：• When using special paper or print media, be sure to select matched print type and size in the print settings so as to get the best print effect. Please observe the following standards: Types of Print Media Correct Practices Incorrect Practices Label Paper Use labels with no exposed lining paper only.
2.3. Loading Paper 2.3.1. Loading into the Automatic Feeder Tray 1. Slide out the automatic feeder tray from the printer. 2. Slide the clip of extended tray of auto feed tray, paper length deflector and paper width deflector to the slot suitable for paper size, in order to match paper length and width. Note：• Do not overly squeeze the "paper length guide" and "paper width guide", otherwise it could easily lead to deformation of paper. 3.
4. Raise the output tray to avoid the printed paper from slipping and falling, or immediately remove the printed document after the printing is complete. Note：• It is recommended that you raise the output tray to prevent the paper from slipping and falling after printing. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer.
2. Open manual feed tray. 3. Slide the paper deflector of manual feed tray to match the two sides of paper. Do not use excessive force; otherwise, paper will be made jammed or skewed. 4. Put a flat printing medium into the manual feed tray with both hands.
Note：• The printer will enter manual feed mode automatically when you put papers inside the manual feed tray. • Please put one printing medium inside the manual feed tray each time and put in another piece after finishing printing. • Put the printing medium inside the manual feed tray with the printing side up; the top of paper should be put inside first. 5. When the printed page is output from the printer, put the second piece inside according to the above steps to continue printing.
3. Driver installation and uninstallation 3.1. How to install Windows printer driver Windows driver installation software provides two installing methods: one-click installation and manual installation.We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way.If you have any difficulty in using one-click installation, please try manual installation.
4. Click on the "One-click installation" button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently. 5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.2. Method II: Connect the printer via wired network (applicable to wired network models) 1.
• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure. • Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure. Note:• Some computers may be unable to auto play the CD beacase of system configuration.
• If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID.
Note:• If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. (Please see Chapter 5.3 for how to check). • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
Note:• You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button. • You can check the printer IP address through "Network configuration page" (Please see Chapter 9.
• If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation. Note:• When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
II．Connect computer to router via network cable 1. Connect computer to router via network cable. 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. • Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run the installation procedure.
• Click on the "One-click installation" button if your software has only searched only one printe, and the wireless network configuration interface will pop up, input the SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.
• If your software has searched more than one printers, the printer list interface will pop up.You need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option. Click the "Confirm" button, and the wireless network configuration interface will pop up.
Note:• When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". 6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.1.2.
6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.1.3.2. The printer is already connected to wireless network 1. The printer is already connected to wireless network, you can print the "Network configuration page" to check.(See Chapter 9.4 to for how to print). 2. Connect the computer to printer network. 3.
• Click on the "One-click installation" button to enter installation process if your software has searched only one printer. The process may need some time, and the duration is related to your computer configuration. Please wait patiently. • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID .
Note:• If the printer you need is not shown in the list, please click "Refresh" button to search again. If it is not found, please check if the printer and computer are in the same network. (Please see Chapter 5.3 for how to check). • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".
4. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 5. Please select installation language and printer model. 6. Select "Connect via USB" and click on "Install". 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click "Print &Test Page" button.
6. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface. 7. Please select installation language and printer model. 8. Select "Wireline network connection" and click on "Install". 9. The installation software will search the printer automatically and the searching process may need some time. 10. After finishing searching, select the printer that needs to be connected and click “Next”.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.2.3. Installation by wireless network connection mode(applicable to Wi-Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode (please refer to Chapter 5 for details). 3.1.2.3.1. Installation in basic structure mode 1. Connect computer to access point (wireless router). 2.
8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Chapter 5.1.1 for setup method). 9. The installation software will search the printer automatically after wireless network is configured successfully. The search process may need some time. 10. Select the printer needs to be connected and click “Next”.
3.1.2.3.2. Installation in Wi-Fi Direct mode 1. Turn the power of printer and computer on. 2. Connect computer to the Wi-Fi Direct network of the printer (please refer to Chapter 5.2.2.2 for setup method). 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. • Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run the installation procedure.
8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. Note:• If the printer you need to connect is not in the list of printers searched, please click “Refresh” to search again.
12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.1.3. Method of driver unistallation Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. 1. Click the Start menu of computer and then click All programs. 2. Click GG IMAGE, and then Click GG IMAGE XXX Series.
3. Click “Continue”. 4. Read licensing agreement and then click “Continue”. 5. Click “Agree” on the prompt window popping out to accept the licensing agreement. 6. Click “Install”. 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically.
Note: • Click “Yes”, you can configure printer’s wireless network via wireless network configuration tool (refer to Chapter 5.1.1 for how to make configuration).When configuration is completed, unplug USB cable, and then on the pop-up “Add Printer” interface, you may add the network-connected printer(refer to Chapter 3.3 for how to add printer). • Click “No”, you can add a USB-connected printer on the pop-up “Add Printer” interface (refer to Chapter 3.3 for how to add printer).
3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4. Click button to select “Add Printer or Scanner”. 5. Select printer and then select the corresponding printer mode from the “Use” menu popping out. 6. Click “Add”. 3.3.4. Add AirPrint printer 1. Turn the power of printer and computer on. 2. Make sure the connection between printer and computer is set up (USB connection or network connection). 3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4.
4. Wired network setup (applicable to wired network models) In case printers support wired network printing, they can be connected to network to control printer to print in wired network mode. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually. 4.1.1. Automatic Setting DHCP automatic setting function is enabled by default on the printer. 1.Connect the printer to the network through a network cable and complete the startup preparation work.
5. Wireless network setup (applicable to Wi-Fi models) Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode. If you have problems with wireless network setup, please refer to Chapter 5.3 Wireless Network Setup FAQs. Basic structure mode: connecting to a wireless device via router 1. Access point (wireless router) 2. Wireless network printer 3. Computer connecting to access point via wireless network 4.
2) Mac system: click "Go" - "Applications" - " GG IMAGE " - "Utilities" - "Wireless Network Configuration Tool" on the computer Finder menu bar. 2. Use USB cable to connect and configure. Select "Yes, I have an USB cable that can be used for installation" in the following interface. Click "Next". 2.1 The computer has been connected to wireless network. 1) The currently wireless network currently connected to computer is selected as wireless network configuration tool by default.
2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. Note：• At present, the printer supports 3 types of safe modes: none, WEP and WPA/WPA2. 1) None: There is no encryption method used. 2) WEP: Send and receive data via security key by using WEP (Wired Equivalent Privacy). WEP key is applicable to 64-digit and 128-digit encrypted network and can contain numbers and letters at the same time.
Note：• If you do not know the SSID of access point (wireless router), please click “Print Wireless Network Information Page” to view the SSID of the needed access point (wireless router). • If the printer cannot be used normally after wireless network setup is finished, please install the drive again. 3. Use WPS connection . Select “No, I don't have a USB cable” in the interface below and then click “Next”. 1) Use WPS method to perform steps below to start wireless network on printer.
2) Judge if the printer is successfully connected according to the status of Wi-Fi indicator on printer. If configuration failed, please click “Previous” to configure again; if configuration succeeded, please click “Done” to complete configuration. Note： • If the printer cannot be used normally after wireless network setup is finished, please install the drive again. 5.1.2.
Note： • Please refer to Chapter 1.5 for how to cancel and disconnect Wi-Fi connection. • After successful Wi-Fi Protected Setup (WPS) connection, please install a driver if you want to print via wireless network. 5.1.3. How to disable the Wi-Fi network connected Connect the wireless network in infrastructure mode by the steps above. If connected, the Wi-Fi light on the control panel is normally on. Press and hold this button for more than 2s to disconnect from Wi-Fi network (Wi-Fi light will be off). 5.2.
3. Select “Advanced” and then select “Wi-Fi Direct” in advanced WLAN interface. 4. Select printer SSID on direct interface to launch a connection invitation. 5. Press “OK key” to confirm connection when the panel lead to prompts whether to connect to start Wi-Fi Direct connection. Note：• In case of auto connection mode, the mobile device will start to connect automatically after initiating connection invitation without panel confirmation. 5.2.2.2.
5.3. Wireless network setup FAQs 1. The printer is not found. • If the power of computer, access point (wireless router) or printer is turned on. • If the computer is connected to printer with USB cable. • If the printer supports wireless network connection. 2. SSID cannot be found when network is connected • Inspect if the power switch of access point (wireless router) is turned on.
6. Web server You can manage printer setup via the embedded Web server. Note： • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. 6.1. Visit the embedded Web server 1. Turn on the power of printer and computer. 2. Connect the printer to network to ensure that the printer is connected to the network where the computer is connected to (please refer to Chapter 4 or Chapter 5 for network setup method). 3.
6.2. Use Web server to manage printer You can use the embedded Web server to manage printer. 1. View the basic information including product name, printer state and ink cartridge of printer. 2. Set up the network protocol parameters supported by printer. 3. Set up the wireless network connection of printer, and turn on/off wireless network and Wi-Fi Direct function. 4. Set up mail server client and acquire printer state via E-mail notification. 6.2.1.
You can refresh the browser and view the “IPv6 Local Link Address” and “Stateful Address” in “Wired IP Configuration” interface. Note： The printer supports using the following IPv6 addresses for network printing and management. • IPv6 local-link address: local IPv6 address set up by oneself (addresses beginning with FE80). • Stateful address: IPv6 address set up by DHCPv6 server (if there is no DHCPv6 server in network, the “Stateful Address” cannot be assigned).
embedded Web server before setting up email notification (please refer to Chapter 6.1 for login method). I. Set up SMTP client 1. Click “Settings” – “Network settings” – “Protocol Settings” – “SMTP”. 2. On SMTP page, input SMTP server address, set up the mailbox login name and password and then click “Apply”. II. Add recipient address 1. Click “Settings” – “Machine settings” – “Address Book” . 2. Click “Add”, input recipient address and then click “Apply”. III. Set up email notification 1.
7. Print 7.1. Print Function You can set the print function through "Start"-"Devices and Printers"- select corresponding printer- right click – set print function in "Printing preferences". Some functions are as follows: Functions Diagram Automatic Two-Sided Printing Collate Print Reverse Print N-in-1 Poster Print(for Windows Operation System only) Zoom Print Custom Size Note：• Windows 7 is taken as example in the above description.
7.2. Print Settings You can set up printing parameters with the following two methods before sending printing work (such as paper type, paper size and paper source). Operating system Temporary printing setup change Permanent default setup change Windows 7 1. Click “File” menu – “Print” – “Select printer" - “Printer properties” (the detailed steps may differ because of multiple operating systems). 1. Click “Start” menu- “Control Panel” – “Devices and Printers”. 2.
Note： • For precautions on loading paper, see Chapter 2. • For the type of media to be printed with the automatic feeder tray, see Chapter2.1. 7.4.2. Printing with manual feed tray When you put papers in the manual feed tray, the printer will enter manual feed mode. Note： • Manual feed mode means that papers will be fed from the manual feed tray first if there are papers being put inside it. • Generally, the manual feeder tray is used to print on special paper, such as envelopes, transparencies, etc.
7.5.1. Duplex printing unit setup For the purpose of achieving the best printing result, you can set up the paper size of duplex printing unit. As for duplex printing of A4 and 16K papers, the slide should be adjusted to the A4 position; as for Letter, Legal, Folio and Oficio duplex printing, the slide should be adjusted to the Letter position. Setup steps of duplex unit are: 1. Draw out duplex unit. 2. Make the backside of duplex unit up. 3.
4. Install the duplex unit in the printer. 7.5.2. How to carry out auto duplex printing 1. Open the print job to be printed from the application (such as a Notepad). 2. Select Print from the File menu.
3. Select printer of the corresponding model. 4. Single click “Preferences” for printing setup. 5. Select the “Duplex” in “Basic” tab and then select “Long Edge” or “Short Edge”.
6. Single click “OK” to finish printing setup. Click “Print” to realize auto duplex printing. 7.6. Fine mode printing The Fine mode is applicable to engineering drawings and fine lines printing. Set up fine mode in the basic page of printer preference After setup, fine printing mode can be realized.
7.7. Mute printing If the Mute Printing is set, the printing noise will be reduced but the printing will slow down to some extent. The operating steps of mute printing are as follows (applicable to printers that are installed via USB connection) Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems. 1. Enter the “Start menu” – “Control Panel” –view “Devices and Printers”. 2.
7.8. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Enter computer “Start Menu” – “Control Panel” – View “Devices and Printers”. 2. Right click printer, select “Printer properties” in drop-down list. 3. Enter “Secondary Settings” option and set “Auto shu-off setting”. 4. Click “OK” to finish setting. Note: • For printer provided with LCD control panel, users may set auto off function through control panel keys. Please refer to Chapter 9.1.7.
7.9. Open Help Document You can open the "Printing preferences" and click "Help" button (for Windows Operation System only). The help document contains the user guide where you can find the information on print settings.
8. Mobile Print Note： • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. 8.1 AirPrint mobile print Only printers that support AirPrint function can realize AirPrint printing. Please check if there is AirPrint mark on the packaging of the printer, in order to identify if the printer supports AirPrint function. 8.1.1 Operating systems supported by AirPrint mobile print Applicable to iOS 7.0 or higher versions. 8.1.
9. General Settings Note： • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. This Chapter mainly introduces some general settings. 9.1. System Setting 9.1.1. Language Setting "Language Setting" is used to select the language to be displayed on the control panel. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3.
9.1.2. Sleep Time Setting Sleep mode can reduce the energy consumption of printer effectively, and “Sleep time setting” can be made in the idle time before the device enters sleep mode. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3. Press direction key “▲” or “▼” to select “Sleep time Set” option, and press “OK” key to set the corresponding sleep time.
9.1.3. Toner Save You can select the save toner mode which can reduce toner consumption and reduce printing cost. When save toner mode is “on”, the printed color will be lighter. Save toner mode is “off” by default. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3. Press direction key “▲” or “▼” and select “Toner Save ” option and press “OK” key to turn on/off this mode. 9.1.4.
9.1.5. Restore Factory Settings “Restore factory settings” is used to recover the default settings of printer. The printer will restart itself automatically after recovering factory settings. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3. Press direction key "▲" or "▼" to select the "Restore Set" option and press "OK". Note： • Factory settings of network printer can be recovered via embedded Web server (please refer to Chapter 6.2.4) .
9.1.7. Auto shut-off setting “Auto shut-off setting” to set off condition and off delay of printer. 1. Press "Menu" to enter the Menu Settings interface. 2. Press "OK" to select the "System Setting" option. 3. Press direction key “▲” or “▼” to select options of “Auto off set”, press “OK” to set off condition and off delay. Note: Set auto off condition: • Shutdown under no-port state (default configuration. : no port is connected, Wi-Fi function deactivated, printer is under standby or sleep mode.
9.2. Network Settings You can check or set network status via network setting. 1. Press "Menu" to enter the Menu Settings interface. 2. Press direction key “▲” or “▼” and select “Network Set” option and press “OK” key to set “Wired network setting”, “wireless network setting” and “Wi-Fi Direct”.
9.4. Print information report You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures. 1. Press "Menu" to enter the Menu Settings interface. 2. Press direction key “▲” or “▼” and select “Prt Info Rept” option. 3. Press “OK” key to enter information report print. You can print product report according to needs.
10. Routine Maintenance Note：• Printer appearance may differ because of different models and functions, so the schematic diagram is only for your reference. 10.1. Cleaning the Printer Note：• Please use mild detergents. • Some parts of the printer may still be hot for a short period after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area as shown in the following picture. 1.
Note：• When removing the toner cartridge, put the toner cartridge in a protective bag or wrap it with thick paper to avoid direct light damaging the toner cartridge. 3. Clean the inside of the printer by gently wiping the shaded area, as shown in picture, with adry and lint-free cloth. 4. Wipe the LSU lens of printer gently with dry lint cloth. 5. Open the auto feed tray and wipe the pickup roller gently with dry lint cloth.
10.2. Toner cartridge and drum component component maintenance 10.2.1. About toner cartridge and drum component component 1. Application and maintenance of toner cartridge Please use the original toner cartridge for better printing quality. Please pay attention to the following items while using the toner cartridge: • Do not take the toner cartridge out of its package unless it will be used immediately.
10.2.2. Replace toner cartridge and drum component Note：Please pay attention to the following matters before replacing toner cartridge: • Since there may be toner on the surface of toner cartridge, please pay attention while taking it out to avoid spattering. • Please place the toner cartridge taken out on paper to avoid large-scale spattering of toner. • When installing, do not touch the surface of the toner cartridge, so as to avoid scratching it. Toner cartridge replacement steps: 1.
4. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it left and right for 5 – 6 times, so that the toner inside can be uniformly dispersed. 5. Pull the seal out and take the toner protection cover out. 6. Install the drum component along the inner track to finish installing toner cartridge. 7. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 8. Close the front cover.
Drum component replacement steps: 1. Power off the printer. 2. Open the front cover and take the laser toner cartridge out along the track. 3. Press the blue button on the left side of drum component with left hand and lift the toner cartridge handle with right hand at the same time to take the toner cartridge out. 4. Open the package of new drum component, take the protection device of drum component, and put the drum component on a horizontal table.
5. Install the drum component along the inner track to finish installing toner cartridge. 6. Take the drum component with toner cartridge installed and install it inside the printer along the inner track of printer to finish installing. 7. Close the front cover.
11. Troubleshooting Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Aftersales Service Centre. Prior to handling common problems, first check that: • The power cord is connected correctly and the printer is powered on. • All of the protective parts are removed. • The toner cartridge is installed correctly. • The paper is correctly loaded into the tray.
11.1.2. Paper jam of manual feed tray 1. Gently pull the jammed paper out. 2. After taking papers jammed out, open and close the front cover and the printer will recover printing.
11.1.3. Middle jam Note：• When papers jammed in the middle are taken out, please pay attention and do not touch the shaded area shown below, in order to avoid burn. 1. Pull paper tray out. 2. Gently pull the jammed paper out.
3. Install paper tray. 4. Open the front cover. 5. Take the laser toner cartridge out along the track. (For the purpose of preventing printing quality from affecting by the exposure of photosensitive drum, please put the laser toner cartridge inside the protection bag or warp it with thick paper).
6. Gently pull the jammed paper out. 7. After taking out papers jammed, install the laser toner cartridge again and close the front cover, then the printer will recover printing. 11.1.4. Paper Jam in the Fuser Unit Note：• When papers jammed in fuser unit are taken out, please pay attention and do not touch the shaded area shown below in order to avoid burns. 1. Open the rear cover.
2. Open the fuser door using the handles on both sides. 3. Gently pull the jammed paper out. 4. After taking papers jammed out, close the back cover and open the front cover and then the printer will recover printing.
11.1.5. Duplex Unit Jam 1. Remove the duplex printing unit from the back of the printer. 2. Remove the jammed paper from the duplex unit. 3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.
4. After taking papers jammed out, install the duplex unit back and inspect other parts to the product. If it can be ensured that there are no jammed papers, open and close the front cover and then the printer will recover printing automatically. Note：• After all papers jammed are taken out according to the above steps, close the front cover and tidy the papers in paper tray, then the printer will recover to print automatically.
11.3. Common Troubleshooting 11.3.1. Common Problems Problem Cause Solution Problems with the Printer The printer does The cable between the computer and not work the printer is not connected properly. Error in specifying the print port. The printer is offline and User Guide of Printer is checked. The printer has not recovered from an internal error, such as a paper jam, paper empty, etc. Driver program of printer is not installed correctly. Disconnect and then reconnect the printer cable.
Note： • If the problem still cannot be solved, please contact the customer services center. 11.3.2. Image Defects Problem The printout is whitish or light Toner spots White spots Toner comes off Black vertical stripes Cause Solution • The print media does not meet the usage specifications, for example the media is damp or too rough. • The resolution setting of printing program is too low and concentration setting is too low, or save toner mode is ticked. • Toner is low.
Black background(gray background) • The print media does not meet the usage specifications, for example the media is damp or too rough, or has been used previously. • Dirty toner cartridge • Damaged inner parts of toner cartridge. • The paper path is dirty. • Abnormal internal transfer voltage of printer. • Please use the print media within the specification range. • Clean or replace toner cartridge • Clean the paper path inside the printer.
The toner does not adhere to the paper Horizontal stripes • The print media does not meet the usage specifications, for example the media is damp or too rough, or has been used previously. • The inside of the printer is dirty. • Toner cartridge is damaged. • The parts inside the printer are damaged. Please use printing medium within the specification scope, and use manual feed tray for printing in case of special medium. • Clean the inside of the printer.
12. Menu Structure With the help of menu structure of this printer on the panel menu, you may know and set various functions. The steps of printing are as follows: 1. Press "Menu" to enter the menu setting interface. 2. Press "▲" or "▼" to select "Prt Info Rept". 3. Press "OK" and then "▲" or "▼" to select "Menu Struc Pg". 4. Press "OK" to print.
13. Product Specifications Note：• Specification values vary slightly from printers with different models with different functions ,and product specifications vary from different countries and regions. • Some functions are not available depending on different printer models. If you have any questions, please contact the Customer Service. 13.1. Overview of the Specifications Product Size(W*D*H) 333mm*355mm*215mm Product Weight 6.
USB 2.0 (High Speed) Communication interface IEEE802.3 10Base-T/100Base-Tx IEEE802.11b/g/n (support WPS) Print Time of First Page ≤8.
G&G
