Users Manual

11. Troubleshooting

Please read this section carefully. It may help you to solve common problems encountered during

the printing process. If the problems persist, please contact Aftersales Service Centre.

Prior to handling common problems, first check that:

• The power cord is connected correctly and the printer is powered on.

• All of the protective parts are removed.

• The toner cartridge is installed correctly.

• The paper is correctly loaded into the tray.

• The interface cable between the printer and the computer is connected correctly.

• The correct printer driver has been selected and installed properly.

• The computer port is properly configured and is connected to the correct printer port.

11.1. Cleaning Jammed Paper

11.1.1. Paper jam of auto feed tray

1. Open the tray.

2. Gently pull the jammed paper out.

3. After taking papers jammed out, please reinstall the paper tray inside the printer and close the

front cover, then the printer will recover printing automatically.