User's Manual

UserManual.doc 26
PHMU Landline not
calling in (Overdue)
1. Confirm serial numbers of equipment match serial numbers assigned in
Monitoring System
2. Verify power connected to working outlet, replace cords if necessary
3. Confirm phone cord connected to working telephone outlet, replace cords if
necessary
4. Verify dial tone
5. Confirm calls can be made to 800 numbers by dialing 1 [phone] using
a telephone on the line
6. The PHMU will not work on a digital telephone system; try using an analog
phone line, for example an office fax line.
7. Attempt DIAL option under PHMU Calls in INFO Menu
8. Use another PHMU
PHMU Cellular not
calling in (Overdue)
1. Confirm serial numbers of equipment match serial numbers assigned in
Monitoring System
2. Verify power connected to working outlet, replace cords if necessary
3. Attempt DIAL option under PHMU Calls in INFO Menu
4. Use another PHMU
Leave time violations
1. Complete a "RANGE TEST" with the participant present to simulate where
and what he/she was doing (See “Range Testing”). If enters and leaves occur
only at night, review with the participant the possible causes of interference
2. Relocate PHMU, verify appropriate range setting
3. Use another PTX
Range Testing Issues
If you have trouble range testing the radio frequency equipment, follow the steps
below:
1. If signals are not received approximately every 10 seconds, it is likely that the
PHMU should be relocated to a more suitable location in the home. Relocate
the PHMU and retest the range.
Tip: Sometimes this only requires moving the PHMU a few feet in one
direction or another.
2. Verify that the range setting is appropriate for location.
3. If no signals were received after step 2, then replace the PTX and verify the
range as outlined above.
4. If no signals were received after step 3, then replace the PHMU and verify the
range as outlined above.