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Chapter 4: PATROL SUITE RF Installation
This chapter presents procedures for equipment preparation and installation to monitor participant
activities under a PATROL SUITE RF program.
Installation Preparation
Prior to installation, the participant should complete all necessary agency forms, instructions and
installation requirements. In order to review all monitoring activity, the participant’s information must first
be enrolled in the appropriate Monitoring System. For questions concerning enrollment, please call the
G4S Justice Services Monitoring Center at 1(800) 589 6003.
Installation Requirements Checklist
Prior to installation, the Officer should review the following items with the participant to ensure optimal
performance of the equipment in the designated monitoring location:
Telephone Line Requirements
No Call Forwarding on Telephone Line
No Toll/Long Distance Blocking on Telephone Line
Must be able to dial a full 10 digit phone number with a prefix of ‘1’
No Privacy Director/Manager on Telephone Line
This service requires anonymous callers to verbally identify themselves to a recording before the
call is accepted or declined.
No Caller ID on Telephone Line
No Caller ID Blocking on Telephone Line
No Call Waiting on Telephone Line
No Three Way/Conference Calling on Telephone Line
No answering machines, fax machines or computers with modems on Telephone Line
No Digital or PBX Type Systems
Commonly found in offices
Use a Telephone Line with adequate volume that is clear and static free.
Voltage levels should be 50 volts on the hook and 5 volts off the hook
If uncertain, we recommend the local phone carrier perform a voltage check inside the home.
Monitoring Requirements
Do not use the telephone for 10 minutes when entering the home.
Do not move the PHMU after installation is complete.
Do not unplug the telephone cord after installation is complete.
Do not unplug the power cord after installation is complete.
Do not answer the phone on the first ring.
Do not place anything on top of the PHMU.
Do not place anything in front of, to the side of or in back of the PHMU.
Do not hang any mirrors, pictures or metallic signs near the PHMU.
Equipment Positioning Requirements
The PHMU should be installed in a central location in the home nearest to where the
participant sleeps.
If a telephone must utilize the same jack, plug the cord into the phone and the other
available outlet on the PHMU.
Do not install the power adaptor to a power outlet that is controlled by a switch.
Do not install the PHMU on the floor. The PHMU should be installed at least 3 feet off of the
floor on a non-metallic surface.