User's Manual

PID2_UserManual.doc 25
Chapter 7: PATROL SUITE RF Troubleshooting
This chapter offers suggested actions for troubleshooting a variety of equipment issues. The following
table presents the possible scenario on the left and the suggested resolution on the right. NOTE: Band
Tamper concerns are addressed in “Troubleshooting Band Tampering Issues.”
If at any point you are unable to resolve the equipment question, please call the G4S Justice Services
Monitoring Center at 1(800) 589 6003.
General Troubleshooting Issues
Table 3: General Troubleshooting Issues and Possible Solutions
Verify OPID is active
Verify the OPID is active by putting a PHMU into enrollment mode (by selecting
the ENRL Î ADD option from the PHMU menu when in officer mode) and then
place the OPID on the little crater on the top-center of the PHMU, making sure
that the black circle on the top of the OPID label is facing down and centered in
the crater on the PHMU.
1. If the OPID was inactive, the OPID will emit a series of short LED
blinks to indicate that it is now active
2. If the OPID does not emit LED blinks, the OPID is already active. If
the PHMU still does not enter Officer Mode with this OPID nearby, try
using another OPID.
Unable to access the
Setup Menu on the
PHMU
1. Ensure an active and valid OPID is present
2. Use another OPID
3. Re-insert the PHMU Menu Key into the back of the PHMU and turn clockwise
to the horizontal position
4. Plug the PHMU Power Adaptor into both the outlet and the PHMU
5. Use another PHMU
PID not found during
enrollment
1. Verify serial number and confirm the PID is within range
2. Reattempt ADD to confirm IGNR was not selected
3. Relocate the PHMU to eliminate potential RF interference
4. Use another PID
Band close not
confirmed
1. Confirm clean cut, trim ends of band
2. Reattempt with another band
3. Clear/clean inside of PID housing
4. Use another PID