User's Guide

Dexcom G6 System User Guide

Chapter 2: Indications for Use and Safety Statements

• Exceptions: On Apple devices, Signal Loss does not sound when your volume is

low or muted. No alarm/alerts sound on your phone when your Android phone is

in the most restrictive Do Not Disturb setting.

• Repeating: Some notifications are silent during the first visual and vibrate

notification and then make a sound on the second notification. If you do not

clear the alert, it repeats at half volume after 5 minutes and at full volume after

10 minutes.

• Accessories: When using Bluetooth headphones, speakers, etc., your alarm/

alerts may sound on your primary smart device or on the accessory. Each

accessory is different. Test yours so you know where you’ll hear your alarm/

alerts.

• Bluetooth: Your transmitter talks to your app with Bluetooth. Make sure your

smart device Bluetooth is on. If not, you will not get alarm/alerts or CGM

information.

• Notifications:

• Make sure your smart device settings allow Dexcom app notifications to

show on your Lock screen. This will allow you to see notifications without

unlocking your phone.

• Apple: During G6 setup, enable Dexcom app notifications or you won’t get

alarm/alerts.

• Battery: The app must always be running in the background and may drain your

smart device battery. Keep the battery charged.

• Compatibility: Before upgrading your smart device or its operating system,

check dexcom.com/compatibility. Automatic updates of the app or your device

operating system can change settings or shut down the app. Always update

manually and verify correct device settings afterward.

• Time: Let the date and time on your smart device automatically update when

you travel across time zones or switch between standard and daylight saving

times. Don’t manually change your smart device time, because it can make the

time on the trend screen wrong and the app may stop displaying data.

Follow G6 instructions. If you don’t, you could have a severe low or high glucose event.

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