User's Guide

Dexcom G6 System User Guide
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Chapter 14: Troubleshooting
14.4 App
Can’t Download App
Problem
• You got a new smart device and can’t download the Dexcom app
Solution
• Check dexcom.com/compatibility for a list of smart devices that work with the G6 app.
• If it's a compatible device, and you’re not using your receiver, stop your sensor
session on your current smart device. See Chapter 13.
• Install the app on your new smart device. See Chapter 5.
• Follow the app screens to get the app set up on your new smart device. Your
glucose history and settings will display on your new smart device.
14.5 Receiver
Won’t Turn On – Battery Dead
Problem
• The receiver won’t turn on because the battery is dead
Solution
• Charge receiver using electrical outlet, not computer/laptop
• Full charge may take up to 3 hours
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