User's Guide

Dexcom G6 System User Guide
257
Chapter 14: Troubleshooting
Server Unavailable Status
Problem
• Share isn’t sharing because Dexcom server is offline
Solution
• Wait. Dexcom will fix the issue as soon as possible. For more information, contact
your local Dexcom representative.
Share App
14.10 Accuracy
G6 Reading ≠ Meter Value
Problem
• G6 reading and meter value don’t match
Solution
• Different body fluids give different numbers:
• Meter measures glucose from blood.
• Sensor measures glucose from interstitial fluid.
• Calibrating may help align your G6 readings to your meter values.
• See Chapter 7.
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