User's Guide

Dexcom G6 System User Guide
263
Appendix A: Need Help? You're Not Alone
Appendix A | Need Help? You’re Not
Alone!
Dexcom has three support teams to help you, each with their own specialty:
• Dexcom Technical Support Team
• Dexcom Patient Care Team
• Dexcom Sales Support Team
A.1 Dexcom Technical Support Team
This team helps you with all CGM system-related issues as well as software-related
issues. They provide replacement units, resolve technical issues, and take product
complaints. They don’t offer medical advice.
Contact Information
• Web: dexcom.com/tech-support
Please include:
• Patient name, date of birth, address, and phone number
• Description of technical problem
• What happened and when (date and time)
• Item SKU number and name (for example: applicator)
• Lot and/or serial numbers of problematic devices
• Your contact information (for example: call 555-555-5555 after 5 pm Pacific
Time)
• Phone: Available 24 hours a day, 7 days a week
• Toll Free: 1.888.738.3646
• Toll: 1.858.200.0200
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