User Manual

17Troubleshooting
The desk is too thick for
the clamp.
If your desktop is thicker than 3.5 in. (9 cm), follow these steps:
1. Remove the clamp from the clamp mount.
2. Completely remove the clamp screw and attachment.
3. Turn the clamp upside down, and reattach the clamp
screw and attachment.
The monitor won’t stay in
one position.
• Make sure your monitor weighs less than 17.6 lb. (8 kg).
• Adjust the arm tension by turning the adjustment screw
counterclockwise to increase the tension.
The arm is clamped to the
desk but is not steady.
• Make sure the base is sitting flush against the desktop,
and the clamp is fully tightened.
• Be sure to attach the desk plate over the attachment
screws after attaching the clamp mount to the base.
• Make sure the long side of the clamp is parallel to the
edge of the desk.
TROUBLESHOOTING