Warranty

1
STATEMENT OF LIMITED PRODUCT
WARRANTY
What this Warranty Covers & Who it
Applies to
The limited warranty provided by BSH Home Appliances
(“Gaggenau“) in this Statement of Limited Product
Warranty applies only to the Gaggenau appliance sold to
you (“Product“), provided that the Product was
purchased:
▯ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal
household purposes.
▯ New at retail (not a display, "as is", or previously
returned model), and not for resale, or commercial
use.
▯ Within the United States or Canada, and has at all
times remained within the country of original
purchase.
The warranties stated herein apply to the original
purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary
home use during the term of the warranty.
Please make sure to return your registration card; while
not necessary to effectuate warranty coverage, it is the
best way for Gaggenau to notify you in the unlikely event
of a safety notice or product recall.
How Long the Warranty Lasts
Gaggenau warrants that the Product is free from defects
in materials and workmanship for a period of seven
hundred and thirty (730) days from the date of the
original purchase. The foregoing timeline begins to run
upon the date of the original purchase, and shall not be
stalled, tolled, extended, or suspended, for any reason
whatsoever.
This Product is also warranted to be free from cosmetic
defects in material and workmanship (such as scratches
of stainless steel, paint/porcelain blemishes, chip, dents,
or other damage to the finish) of the Product, for a period
of sixty (60) days from the date of purchase or closing
date for new construction. This cosmetic warranty
excludes slight color variations due to inherent
differences in painted and porcelain parts, as well as
differences caused by kitchen lighting, product location,
or other similar factors. This cosmetic warranty
specifically excludes any display, floor, “As Is”, or “B”
stock appliances.
Repair/Replace as Your Exclusive
Remedy
During this warranty period, Gaggenau or one of its
authorized service providers will repair your Product
without charge to you (subject to certain limitations
stated herein) if your Product proves to have been
manufactured with a defect in materials or workmanship.
If reasonable attempts to repair the Product have been
made without success, then Gaggenau will replace your
Product (upgraded models may be available to you, in
Gaggenau’s sole discretion, for an additional charge).
Nothing in this warranty requires damaged or defective
parts to be replaced with parts of a different type or
design than the original part. All removed parts and
components shall become the property of Gaggenau at
its sole option. All replaced and/or repaired parts shall
assume the identity of the original part for purposes of
this warranty and this warranty shall not be extended with
respect to such parts. Gaggenau's sole liability and
responsibility hereunder is to repair manufacturer-
defective Product only, using a Gaggenau-authorized
service provider during normal business hours. For safety
and property damage concerns, Gaggenau highly
recommends that you do not attempt to repair the
Product yourself, or use a non-authorized service
provider; Gaggenau will have no responsibility or liability
for repairs or work performed by a non-authorized service
provider. Authorized service providers are those persons
or companies that have been specially trained on
Gaggenau products, and who possess, in Gaggenau's
opinion, a superior reputation for customer service and
technical ability (note that they are independent entities
and are not agents, partners, affiliates or representatives
of Gaggenau). Notwithstanding the foregoing, Gaggenau
will not incur any liability, or have responsibility, for the
Product if it is located in a remote area (more than 100
miles from an authorized service provider) or is
reasonably inaccessible, hazardous, threatening, or
treacherous locale, surroundings, or environment; in any
such event, if you request, Gaggenau would still pay for
labor and parts and ship the parts to the nearest
authorized service provider, but you would still be fully
liable and responsible for any travel time or other special
charges by the service company, assuming they agree to
make the service call.
Out of Warranty Product
Gaggenau is under no obligation, at law or otherwise, to
provide you with any concessions, including repairs,
prorates, or Product replacement, once this warranty has
expired.