Warranty

STATEMENT OF LIMITED
PRODUCT WARRANTY
What this Warranty Covers & Who it
Applies to
The limited warranty provided by BSH Home Appliances (“Gaggenau”) in this Statement of Limited
Product Warranty applies only to the Gaggenau appliance sold to you (“Product”), provided that the
Product was purchased:
• For your normal, household (non-commercial) use, and has in fact at all times only been used for normal
household purposes.
• New at retail (not a display, "as is", or previously returned model), and not for resale, or commercial use.
• Within the United States or Canada, and has at all times remained within the country of original
purchase.
The warranties stated herein apply to the original purchaser of the product warranted herein and to each
succeeding owner of the product purchased for ordinary home use during the term of the warranty.
Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it
is the best way for Gaggenau to notify you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts
Gaggenau warrants that the Product is free from defects in materials and workmanship for a period of
seven hundred and thirty (730) days from the date of the original purchase. The foregoing timeline begins
to run upon the date of the original purchase, and shall not be stalled, tolled, extended, or suspended, for
any reason whatsoever. This Product is also warranted to be free from cosmetic defects in material and workmanship (such
as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish) of the Product, for a
period of sixty (60) days from the date of purchase or closing date for new construction. This cosmetic warranty excludes
slight color variations due to inherent differences in painted and porcelain parts, as well as differences caused by kitchen
lighting, product location, or other similar factors. This cosmetic warranty specifically excludes any display,
floor, “As Is”, or “B” stock appliances.
Repair/Replace as Your Exclusive Remedy
During this warranty period, Gaggenau or one of its authorized service providers will repair your Product
without charge to you (subject to certain limitations stated herein) if your Product proves to have been
manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have
been made without success, then Gaggenau will replace your Product (upgraded models may be
available to you, in Gaggenau's sole discretion, for an additional charge). Nothing in this warranty requires
damaged or defective parts to be replaced with parts of a different type or design than the original parts.All
removed parts and components shall become the property of Gaggenau at its sole option. All replaced
and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this
warranty shall not be extended with respect to such parts. Gaggenau's sole liability and responsibility
hereunder is to repair manufacturer-defective Product only, using a Gaggenau authorized
service provider during normal business hours. For safety and property damage concerns, Gaggenau
highly recommends that you do not attempt to repair the Product yourself, or use a non-authorized service
provider; Gaggenau will have no responsibility or liability for repairs or work performed by
a non-authorized servicer. Authorized service providers are those persons or companies that have been
specially trained on Gaggenau products, and who possess, in Gaggenau's opinion, a superior reputation
for customer service and technical ability (note that they are independent entities and are not agents,
partners, affiliates or representatives of Gaggenau). Notwithstanding the foregoing, Gaggenau will not
incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100
miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or
treacherous locale, surroundings, or environment; in any such event, if you request, Gaggenau would still
pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be
fully liable and responsible for any travel time or other special charges by the service company, assuming
they agree to make the service call.