Instructions for Use

Troubleshooting en-us
35
Troubleshooting
17 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance your-
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair visits.
WARNING
Improper repairs are dangerous.
▶ Only authorized service providers should repair the ap-
pliance.
▶ If the power cord of this appliance becomes damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service, or an authorized service
provider in order to prevent injury.
▶ Only original spare parts may be used to repair the ap-
pliance.
▶ If the appliance has an issue, call Customer Service.
Issue Cause and troubleshooting
The appliance is not working. The plug for the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the circuit breaker panel has tripped.
▶ Check the breaker panel.
There has been a power failure.
▶ Check whether the lighting in your kitchen or other appliances in the room are
working.
Operating error.
▶ Switch off the circuit breaker for the appliance in the fuse box and switch it back
on after approximately 60seconds.
The appliance is not working. Dis-
play shows "Appliance locked.
Descaling required."
Build-up of limescale in the appliance.
▶
Start the descaling program → Page32 .
Despite descaling, "Please
descale" appears on the display.
Build-up of limescale in the appliance, incorrect descaler used.
1. Use the specified descaling tablets.
2.
Start the descaling program → Page32 .
The appliance does not start. The appliance door is not fully closed.
▶ Close the appliance door.
The appliance cannot be started
via the Home Connect app.
The appliance is not connected to the HomeConnect app.
▶ Start the connection between the appliance and the Home Connect app.
→ "Setting upHomeConnect™", Page24
The appliance is connected to the Home Connect app but the remote control func-
tion is not activated.
▶ Activate the remote control function in the Home Connect settings.
→ "HomeConnect™ settings", Page24
The function selector is not located at the light position.
▶ Turn the function selector to the light position.
The appliance is not working. The
display shows E182.
The appliance does not receive water.
1.
Check the water tank. → Page37
2. If the display shows the error message again, contact customer service
→ Page57 .
The appliance is not working. The
display does not respond. The dis-
play shows the symbol for the
childproof lock .
Childproof lock is activated.
▶
Deactivate the childproof lock. → Page19
The appliance automatically
switches off.
Safety switch-off function: No operation for more than 12hours.
1. Press to confirm the message.
2. Switch off the appliance.
3. Implement the settings again.
The appliance does not heat up;
the display shows the symbol for
the demo mode .
The appliance is in demo mode.
▶
Deactivate the demo mode in the basic settings → Page26 .
The appliance cannot be started;
the display shows a message.
No water at the appliance.
▶ Check the water connection.