Use and Care

19
Normal operating noises of the
cooktop
Induction technology is based on the creation of
electromagnetic fields. They may generate heat
directly on the bottom of the cookware. Pots and pans
may cause a variety of noises or vibrations depending
on the way they've been manufactured. These noises
are described as follows:
Low humming (like a transformer)
This noise is produced when cooking at a high heat
level. It is based on the amount of energy transferred
from the cooktop to the cookware. The noise ceases
or quiets down when the heat level is reduced.
Quiet whistling
This noise is produced when the cooking vessel is
empty. It ceases once water or food is placed in the
vessel.
Crackling
This noise occurs with cookware comprised of various
materials layered one upon the other. It's caused by
the vibrations of the surfaces where different
materials meet. The noise occurs on the cookware and
can vary depending on the amount and method of
preparation of the food.
Loud whistling
This noise occurs with cookware comprised of
different materials layered one upon the other, and
when they are additionally used at maximum output
and also on two cooking zones. The noise ceases or
quiets down when the heat level is reduced.
Fan noises
For proper operation of the electronic system, it is
necessary to regulate the temperature of the cooktop.
For this purpose, the cooktop is equipped with a
cooling fan, which is activated to reduce and regulate
the temperature of the electronic system. The fan may
also continue to run after the appliance is turned off if
the detected temperature of the cooktop is still too
hot after turning it off.
The noises described are a normal element of the
described induction technology and shouldn't be
regarded as defects.
Customer service
If your appliance needs repairs, our customer service
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
Please read the use and care instructions provided
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
You can rely on the manufacturer’s expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
E-Nr. FD-Nr.
Customer Service O
USA
877 442 4436
toll-free
CANADA 800 828 9165