Operation Manual

• 27 •
English
Problem Possible Causes Solution
The machine does not switch on.
The machine is not connected to the elec-
tric network.
Connect the machine to the electric network.
The pump is very noisy. No water in the tank.
Fill the tank up with water and prime the circuit
(section 4.6).
The (14) "
", (18) " " and
(20) "
" lights blink simulta-
neously.
This is the  rst start-up or the machine is
overheated.
Make sure the tank is full and fully inserted and
lower the temperature as described in section
10.1.
Co ee is too cold.
The  lter holder is not inserted for pre-
heating (chapter 7).
Preheat the  lter holder.
The cups are cold. Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
The milk is not suitable: powdered milk,
low-fat milk.
Use whole milk.
Dirty Pannarello. Clean the Pannarello as described in chapter 11.
No water in the tank.
Fill the tank up with water and prime the circuit
(section 4.6).
Co ee is brewed too fast, crema
does not form.
There is too little co ee in the  lter holder. Add co ee (chapter 7).
The grind is too coarse. Use a di erent blend (chapter 8).
Co ee is old or not suitable. Use a di erent blend (chapter 8).
The pod is old or not suitable. Change the pod.
Missing component in the  lter holder.
Make sure that all the components are present
and properly installed.
Co ee does not come out or drips
only.
No water.
Fill the tank up with water and prime the circuit
(section 4.6).
The grind is too  ne. Use a di erent blend (chapter 8).
Co ee tamped in the  lter holder. Shake the ground co ee.
There is too much co ee in the  lter
holder.
Reduce the quantity of co ee in the  lter holder.
The machine has limescale build-up. Descale the machine (chapter 12).
The  lter in the  lter holder is clogged.
Turn the machine o and let it cool down (approx.
1 hour), then remove and wash the  lter holder
thoroughly. If the problem persists, contact the
service centre.
Not suitable pod. Change type of pod.
Co ee  ows out of the edges.
The  lter holder is not correctly inserted
in the brew unit.
Insert the  lter holder correctly (chapter 7).
The upper rim of the  lter holder is dirty. Clean the rim of the  lter holder.
Pod inserted incorrectly.
Insert the pod correctly. Make sure it does not
come out of the  lter holder.
There is too much co ee in the  lter
holder.
Reduce the quantity of co ee using the measur-
ing scoop.
The "
" light (20) is on.
The water knob (3) is open. Close the knob (3).
The "
" light (19) is on.
Descale the machine. Please refer to chapter (12).
The pump turns o during water
or steam dispensing and the "
" light (20) turns on.
Safety time-out. Close the water knob.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.