User Manual

36 Troubleshooting
y Product registration
Setting Up Garmin Express
1 Connect the device to your computer using a USB
cable.
2 Go to Garmin.com.sg/express.
3 Follow the on-screen instructions.
Getting More Information
y Go to support.Garmin.com/en-SG for additional
manuals, articles, and software updates.
y Go to Garmin.com.sg/buy/sg, or contact your
Garmin dealer for information about optional
accessories and replacement parts.
y Go to Garmin.com.sg/legal/atdisclaimer.
This is not a medical device. The pulse oximeter
feature is not available in all countries.
Activity Tracking
For more information about activity tracking accuracy,
go to Garmin.com.sg/legal/atdisclaimer.
My daily step count does not appear
The daily step count is reset every night at midnight.
If dashes appear instead of your step count, allow
the device to acquire satellite signals and set the
time automatically.
My step count does not seem accurate
If your step count does not seem accurate, you can try
these tips.
y Wear the device on your non-dominant wrist.
y Carry the device in your pocket when pushing a
stroller or lawn mower.
y Carry the device in your pocket when actively using
your hands or arms only.
NOTE: The device may interpret some repetitive
motions, such as washing dishes, folding laundry,
or clapping your hands, as steps.
The step counts on my device and my Garmin
Connect account don’t match
The step count on your Garmin Connect account
updates when you sync your device.
1 Select an option:
• Sync your step count with the Garmin Connect
application (Using Garmin Connect on Your
Computer, page26).
• Sync your step count with the Garmin Connect
app (Manually Syncing Data with Garmin Connect,
page12).
2 Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the
Garmin Connect application does not sync your
data or update your step count.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies
toward your intensity minutes goal, the intensity
minutes flash.
Exercise for at least 10 consecutive minutes at a
moderate or vigorous intensity level.
Acquiring Satellite Signals
The device may need a clear view of the sky to
acquire satellite signals. The time and date are set
automatically based on the GPS position.
TIP: For more information about GPS, go to Garmin.
com.sg/about-gps.
1 Go outdoors to an open area.
The front of the device should be oriented toward
the sky.
2 Wait while the device locates satellites.
It may take 30–60 seconds to locate satellite
signals.
Improving GPS Satellite Reception
y Frequently sync the device to your Garmin Connect
account:
• Connect your device to a computer using the
USB cable and the Garmin Express application.
• Sync your device to the Garmin Connect app
using your Bluetooth enabled smartphone.
• Connect your device to your Garmin Connect
account using a WiFi wireless network.
While connected to your Garmin Connect account,
the device downloads several days of satellite
data, allowing it to quickly locate satellite signals.
y Take your device outside to an open area away
from tall buildings and trees.
y Remain stationary for a few minutes.
Restarting the Device
If the device stops responding, you may need to restart
it.
NOTE: Restarting the device may erase your data or
settings.
1 Hold LIGHT for 15 seconds.
The device turns off.
2 Hold LIGHT for one second to turn on the device.
Resetting All Default Settings
NOTE: This deletes all user-entered information and
activity history.
You can reset all of the device settings to the factory
default values.
1 From the watch face, hold UP.
2 Select Settings > System > Reset.
3 Select an option:
• To reset all of the device settings to the factory