User Manual

14 Troubleshooting
Up to 1 additional week in watch
mode
Operating
temperature range
From -10º to 50ºC (from 14º to
122ºF)
Charging
temperature range
From 0º to 45ºC (from 32º to
113ºF)
Water rating 5 ATM
1
1
The device withstands pressure equivalent to a depth of 50 m. For
more information, go to Garmin.com.sg/support/warranty.
Troubleshooting
Is my smartphone compatible with my
device?
The vívomove Style/Luxe device is compatible with
smartphones using Bluetooth wireless technology.
Go to Garmin.com.sg/ble for compatibility
information.
My phone will not connect to the device
y Bring the device within range of your smartphone.
y If your devices are already paired, turn Bluetooth
off on both devices, and turn it back on.
y If your devices are not paired, enable Bluetooth
technology on your smartphone.
y On your smartphone, open the Garmin Connect
app, select or , and select Garmin Devices >
Add Device to enter pairing mode.
y On your device, hold the touchscreen to view the
menu, and select > to enter pairing mode.
Activity Tracking
For more information about activity tracking accuracy,
go to garmin.com/ataccuracy.
My step count does not seem accurate
If your step count does not seem accurate, you can try
these tips.
y Wear the device on your non-dominant wrist.
y Carry the device in your pocket when pushing a
stroller or lawn mower.
y Carry the device in your pocket when actively using
your hands or arms only.
NOTE: The device may interpret some repetitive
motions, such as washing dishes, folding laundry,
or clapping your hands, as steps.
The step counts on my device and my Garmin
Connect account don’t match
The step count on your Garmin Connect account
updates when you sync your device.
1 Select an option:
• Sync your step count with the Garmin Connect
application (Syncing Your Data with Your
Computer, page10).
• Sync your step count with the Garmin Connect
app (Syncing Your Data with the Garmin Connect
App, page10).
2 Wait while the device syncs your data.
Syncing can take several minutes.
NOTE: Refreshing the Garmin Connect app or the
Garmin Connect application does not sync your
data or update your step count.
My stress level does not appear
Before the device can detect your stress level, wrist-
based heart rate monitoring must be turned on.
The device samples your heart rate variability
throughout the day during periods of inactivity to
determine your stress level. The device does not
determine your stress level during timed activities.
If dashes appear instead of your stress level, be still,
and wait while the device measures your heart rate
variability.
My intensity minutes are flashing
When you exercise at an intensity level that qualifies
toward your intensity minutes goal, the intensity
minutes flash.
Exercise for at least 10 consecutive minutes at a
moderate or vigorous intensity level.
The floors climbed amount does not seem
accurate
Your device uses an internal barometer to measure
elevation changes as you climb floors. A floor climbed
is equal to 3 m (10 ft.).
y Locate the small barometer holes on the back of
the device, near the charging contacts, and clean
the area around the charging contacts.
The barometer performance may be affected if the
barometer holes are obstructed. You can rinse the
device with water to clean the area.
After cleaning, allow the device to dry completely.
y Avoid holding handrails or skipping steps while
climbing stairs.
y In windy environments, cover the device with your
sleeve or jacket as strong gusts can cause erratic
readings.
Tips for Erratic Heart Rate Data
If the heart rate data is erratic or does not appear, you
can try these tips.
y Clean and dry your arm before putting on the
device.
y Avoid wearing sunscreen, lotion, and insect
repellent under the device.
y Avoid scratching the heart rate sensor on the back
of the device.
y Wear the device above your wrist bone. The device