Owner manual

Magnum “14” 10Mb Media Converters Installation and User Guide (04/01)
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www G arrettCom com ..
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material
Authorization (RMA) number. To obtain an RMA number, call GarrettCom
Customer Service at [phone] during business hours in California or email to
[e-mail]
). When calling, please have the following information
readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem.