Gateway Notebook User Guide
Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning your wireless network on or off . . . . . . . . . . . . . . . . . . . . . . . . . . .38 4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Using the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using Your Computer guide • Using online help 1
Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.
Chapter 1: Getting Help Using eSupport The eSupport site is divided into five major areas: ■ Support Home ■ Product Support ■ Downloads ■ Contact Us ■ PC Tools Support Home Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. You can also browse through the reference area to locate an article specific to the question you have.
Help and Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.
Chapter 1: Getting Help 8 www.gateway.
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Notebook Front Volume control Microphone jack Memory LCD panel card release latch reader Headphone jack Component Volume control Icon Description ■ ■ ■ Press the right side of the button to increase the volume. Press the left side of the button to decrease the volume. Press the button in to mute the volume. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack.
Left side Left side Modem jack Component Ventilation fan Icon Monitor port PC Card slot Description Modem jack Plug a modem cable into this jack. For more information, see “Connecting the dial-up modem” on page 24. Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.
Chapter 2: Checking Out Your Gateway Notebook Right side IEEE 1394 port Component USB ports Icon DVD/CD-RW or recordable DVD drive Power Power/battery charge indicator connector Description IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 4-pin IEEE 1394 port. USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.
Back Component Icon Power/ battery charge indicator Description ■ ■ ■ ■ ■ ■ Power connector LED solid blue - notebook is on, and if the notebook is connected to AC power, the battery is fully charged. LED blinking blue - notebook is in Standby mode. LED solid purple - battery is charging. LED blinking purple - battery is charging and notebook is in standby. LED blinking red - battery charge is very low and has insufficient power to turn on the notebook. LED off - notebook is off.
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery Battery latch Battery lock System label Hard drive bay Memory bay Component Description Battery Provides power when the notebook is not plugged into AC power. Battery latch Slide to release the battery. For more information, see “Changing batteries” on page 53. System label Includes the product model number. For more information, see “Identifying your model” on page 16. Hard drive bay The hard drive is located in this bay.
Keyboard area Keyboard area Power button Keyboard Status indicators Component Icon Touchpad Description Power button Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 2: Checking Out Your Gateway Notebook Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.
Finding your specifications Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page 4. www.gateway.
Chapter 2: Checking Out Your Gateway Notebook Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Batteries If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing batteries” on page 53 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies.
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators, keyboard, and the EZ Pad touchpad • Adjusting the volume 19
Chapter 3: Getting Started Installing the battery To install the battery: 20 1 2 3 Close the LCD panel. 4 Slide the battery lock to the locked position. Turn your notebook over so the bottom is facing up. Hold the battery label-side down and slide it into the open battery slot until the battery clicks into place. www.gateway.
Connecting the AC adapter Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
Chapter 3: Getting Started 2 Connect the AC adapter to your notebook’s power connector. 3 Plug the power cord into a wall outlet. The power/battery charge indicator turns on (see “Right side” on page 12 for the location of the power/battery charge indicator). If the power/battery charge indicator does not turn on, complete the following steps until it turns on: a b 4 22 Unplug the adapter from your notebook, then plug it back in. Press FN+F1 to toggle the status lights on and off.
Connecting the AC adapter Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook. Warning High voltages can enter your notebook through both the power cord and the modem connection.
Chapter 3: Getting Started Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 24 1 Insert one end of the modem cable into the modem jack left side of your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Connecting to a cable or DSL modem or to an Ethernet network Connecting to a cable or DSL modem or to an Ethernet network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack the back of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack.
Chapter 3: Getting Started Starting your notebook To start your notebook: 1 Slide the latch on the front of your notebook, then lift the LCD panel. 2 Press the power button located above the keyboard. The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. Tips & Tricks 3 26 For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive.
Turning off your notebook Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.
Chapter 3: Getting Started Restarting (rebooting) your notebook If your notebook does not respond to keyboard or touchpad input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook. To close unresponsive programs and restart your notebook: 1 2 3 4 5 6 Press CTRL+ALT+DEL. The Windows Security dialog box opens. Click Task M anager.
Status indicators Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. AC power Caps lock Wireless network Indicator Icon AC power ■ ■ ■ Caps lock ■ A Num lock ■ ■ 1 Hard drive or disc drive ■ ■ ■ Important Num lock Description ■ Wireless network (optional) Drive LED on - AC power is connected. LED off - AC power is not connected. LED on - Wireless network is turned on.
Chapter 3: Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad. You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard.
Using the keyboard Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 3: Getting Started System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. For more information, see “Status indicators” on page 29. Turn the optional wireless network on or off. For more information, see the printed network guide that came with your notebook.
Using the keyboard Press and hold FN, then press this system key... To... Increase the brightness of the display. Play or Pause the CD or DVD. Stop playing the CD or DVD. Skip back one CD song or DVD track. Skip ahead one CD song or DVD track. Turn on Num Lock so you can use the numeric keypad. Press this key combination again to turn off Num Lock. The Num Lock status indicator appears when this function is turned on. www.gateway.
Chapter 3: Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Scroll zone Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway.
Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... Move the pointer on the screen. Move your finger around on the touchpad.
Chapter 3: Getting Started To... Do this... Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.
Adjusting the volume Adjusting the volume You can use the volume control to adjust the overall volume your notebook. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORPress the volume control on the notebook. For more information, see “Front” on page 10.
Chapter 3: Getting Started Turning your wireless network on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication devices are examples of devices that provide wireless communication.
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector 39
Chapter 4: Using Drives and Ports Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for...
Using the DVD drive Inserting a CD or DVD Eject button Manual eject hole Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
Chapter 4: Using Drives and Ports Playing a CD Use a music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio Tips & Tricks For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using the memory card reader Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™.
Chapter 4: Using Drives and Ports To remove a memory card: 1 Push the memory card into the notebook. The memory card pops out slightly. 2 Pull the memory card out of the notebook. Important 3 44 Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. Insert the protector into the memory card slot. www.gateway.
Adding and removing a PC Card Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.
Chapter 4: Using Drives and Ports To remove a PC Card: 1 Click the remove hardware name, then click Stop. icon in the taskbar, the PC Card -ORTurn off your notebook. Important 2 3 46 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.
Viewing the display on a projector or monitor Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and CRT display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external monitor: 1 2 Turn off your notebook. 3 4 Turn on your notebook.
Chapter 4: Using Drives and Ports 6 Click the Settings tab. 7 8 9 Right-click the second monitor icon (labeled 2), then click Attached. 10 48 Click Apply. Adjust properties such as Screen Resolution or Color Quality if necessary. Click OK. Important Press FN+F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor.
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 49
Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
Recharging the battery If your power/battery charge indicator displays what looks like an inaccurate charge, you may need to recalibrate the battery. For more information, see “Recalibrating the battery” on page 51. Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the power/battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt .
Chapter 5: Managing Power 4 Completely discharge the battery by doing the following: a From the desktop, right-click on the power icon, then select Adjust Power Properties. b c Click the Power Schemes tab. d e Click the Alarms tab. Click the arrow button to open the Power Schemes list, then click Always On. Click to deselect the Low battery alarm and Critical battery alarm check boxes. Let the battery drain until your notebook automatically turns off.
Changing batteries Changing batteries If your notebook is connected to AC power, you can change the battery while the notebook is turned on. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to the manufacturer’s instructions. The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate.
Chapter 5: Managing Power 5 Slide the battery release latch, then slide the battery out of the notebook. 6 7 8 9 Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the lock position. Turn your notebook over. Open the LCD panel and press the power button. Extending battery life Conserving battery power To conserve power while using the battery to power your notebook: ■ Dim the display as low as is comfortable. ■ Remove PC Cards when you do not need them.
Extending battery life ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays off until you open the panel again. ■ Use Hibernate mode for maximum power savings while your notebook is not in use. Tips & Tricks For more information about using Hibernate mode, see “Changing notebook power settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 5: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 57
Chapter 6: Upgrading Your Notebook Preventing static electricity discharge Important Before installing memory or replacing the hard drive, you should read and understand the information in this section. The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Adding or replacing memory Adding or replacing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under “Preventing static electricity discharge” on page 58. 2 3 4 Turn off your notebook.
Chapter 6: Upgrading Your Notebook 60 5 6 Turn your notebook over so the bottom is facing up. 7 Remove the memory bay cover screw. For the location of the memory bay, see “Bottom” on page 14. 8 Slide the memory bay cover, then remove it. Remove the battery. For more information, see “Changing batteries” on page 53. www.gateway.
Adding or replacing memory 9 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.
Chapter 6: Upgrading Your Notebook 11 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 12 13 14 15 62 Use only memory modules designed for your Gateway notebook. Gently push the module down until it clicks in place.
Replacing the hard drive kit Replacing the hard drive kit If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit: 1 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 6: Upgrading Your Notebook 7 Remove the battery. For more information, see “Changing batteries” on page 53. 8 Remove the hard drive bay cover screw, slide the hard drive bay cover, then remove it. 9 Remove the two screws securing the hard drive kit to the notebook, slide the old hard drive kit away from the hard drive connector, then lift the hard drive kit out of your notebook. 10 If your new hard drive already includes the hard drive kit bracket, go to Step 15.
Replacing the hard drive kit 15 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. 16 17 18 Replace the hard drive bay cover and replace the cover screw. 19 For instructions on installing Windows, your drivers, and your applications, see the instructions that were included with the restore discs. Insert the battery, then turn your notebook over. Connect the power adapter, modem cable, and network cable, then turn on your notebook.
Chapter 6: Upgrading Your Notebook 66 www.gateway.
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 67
Chapter 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: 68 ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best.
Chapter 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: ■ Registering your copy of Norton AntiVirus and subscribing to the virus definition update service.
Chapter 7: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 72 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Protecting your computer from viruses To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: Important You received a free limited time subscription to the Norton AntiVirus service when you purchased your notebook.
Chapter 7: Maintaining Your Notebook Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 75
Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. ■ Make sure that you are correctly grounded before accessing internal components.
First steps First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 8: Troubleshooting Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under “Sound” on page 95. Battery Battery troubleshooting is covered under “Power” on page 93. CD drives CD drive troubleshooting is covered under “DVD drives” on page 80. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict.
Troubleshooting Help and Support For more information about IRQs, click Start, then click Help and Support. Type the keyword IRQs in the Search box , then click the arrow. To free IRQ resources for the new device: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable.
Chapter 8: Troubleshooting ■ Change the display settings. Tips & Tricks ■ For instructions on changing the display settings, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
Troubleshooting ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 70. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.
Chapter 8: Troubleshooting A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ Shut down and restart your notebook. ■ Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 70. ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
Troubleshooting To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow.
Chapter 8: Troubleshooting ■ Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.
Troubleshooting Internet You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 11 to make sure that the connections have been made correctly. -ORIf you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 13 to make sure that the connections have been made correctly.
Chapter 8: Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People ar
Troubleshooting You are pressing a letter key and a number appears on the screen ■ The numeric keypad is turned on. See “System key combinations” on page 32 for instructions on turning off your numeric keypad. Memory You see a “Memory error” message ■ Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page 59. ■ Use a third-party diagnostic program to help determine if a memory module is failing.
Chapter 8: Troubleshooting ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem.
Troubleshooting Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels.
Chapter 8: Troubleshooting The modem is not recognized by your notebook ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See “Left side” on page 11 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel.
Chapter 8: Troubleshooting Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the printed network guide that came with your notebook. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow.
Troubleshooting Power Your notebook is not working on AC power ■ Make sure that your AC power adapter is connected correctly to your notebook. For more information, see “Connecting the AC adapter” on page 21. ■ If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
Chapter 8: Troubleshooting The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the port and cable for bent or broken pins.
Troubleshooting 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been printed before sending additional files to the printer.
Chapter 8: Troubleshooting ■ Make sure that Mute controls are turned off. For more information about the mute setting, see “Front” on page 10. Help and Support For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. Status indicators The status indicators are not functioning ■ Make sure the status indicators are turned on. Press FN+F1 to toggle the indicators.
Telephone support Video The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external monitor option. ■ Make sure that the monitor is turned on and that the video cable is connected correctly.
Chapter 8: Troubleshooting ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: Power cords or plugs are damaged Liquid has been spilled into your notebook ■ Your notebook was dropped ■ The case was damaged Instead, unplug your notebook and contact a qualified computer technician.
Telephone support Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway’s fee-based software tutorial service Get tutorial assistance for software issues billed by the minute. 800-229-1103 (charged to your credit card) 900-555-4695 (charged to your telephone bill) Gateway Customer Care Talk to a Gateway Customer Care representative about a non-tutorial technical support question.
Chapter 8: Troubleshooting Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: ■ 800-229-1103 (rate charged per minute; charged to a major credit card) ■ 900-555-4695 (rate charged per minute; charged to your telephone bill) Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 101
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Regulatory compliance statements ■ Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions. ■ When the notebook is turned off, a small amount of electrical current still flows through the notebook.
Appendix A: Safety, Regulatory, and Legal Information The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use.
Regulatory compliance statements Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices.
Appendix A: Safety, Regulatory, and Legal Information Caution In order to comply with FCC requirements this transmitter must not be operated (or co-located) in conjunction with any other transmitter or antenna installed in the notebook. Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
Regulatory compliance statements California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning Hg The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste.
Appendix A: Safety, Regulatory, and Legal Information the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.
Regulatory compliance statements Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Appendix A: Safety, Regulatory, and Legal Information Japanese Notice Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Notices Notices Copyright © 2004 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Appendix A: Safety, Regulatory, and Legal Information 112 www.gateway.
Index A AC adapter connecting 21 connector 13 international adapters 55 accessories purchasing 18 safety precautions 103 application key 31 arrow keys 31 audio back button 33 headphone jack 10 microphone jack 10 muting 37 next button 33 pause button 33 play button 33 stop button 33 troubleshooting 95 audio CD cleaning 70 playing 42 automobile power adapter 55 monitoring charge 50 purchasing 18 recalibrating 51 recharging 21, 51 release latch 14 replacing 53 bays battery 53 hard drive 14 memory 14, 59 brigh
audio CD 70 case 69 CD 70 computer exterior 69 computer screen 70 DVD 70 keyboard 70 LCD panel 70 screen 70 clicking 35 closing unresponsive program 28 connecting AC adapter 21 dial-up modem 24 external keyboard 30 external monitor 47 keyboard 30 projector 47 to cable modem 25 to DSL modem 25 to Ethernet 25 to network 25 connections audio 10 broadband Internet 13, 25 cable modem 13, 25 digital camera 12 digital video camera 12 DSL modem 13, 25 Ethernet 13, 25 external audio 10 external diskette drive 12 ext
replacing hard drive 63 troubleshooting 80, 83 types 40 DSL modem 25 DVD cleaning 70 creating 42 drive 40 inserting 41 playing 42 troubleshooting 80 DVD drive identifying 40 locating 12 troubleshooting 80 using 40 DVD/CD-RW drive See DVD drive DVD-RW drive See DVD drive Help and Support topics 6 specifications 17 Firewire port 12 Fn key 31, 32 folders opening 35 function keys 31 G Gateway eSupport 17 model number 14, 16 serial number 16, 17 Web address 3 Web site 3 H electrostatic discharge (ESD) 58 EmP
devices 78 hard drive 63 memory 59 PC Card 45 Internet troubleshooting 85, 89 IRQ conflicts 78 L J jacks See connections K Kensington cable lock lock slot 13 key combinations 32 keyboard buttons 30 cleaning 70 connecting 30 features 30 locating 15 troubleshooting 86 USB port 12 keys application 31 arrow 31 brightness 32, 33 directional 31 Fn 31, 32 function 31 LCD brightness 32 LCD/CRT 32 navigation 31 numeric keypad 31 Pad Lock 33 Standby 32 system 31 system key combinations 32 toggle display 32 Windows
troubleshooting 87 monitor adding external 47 cleaning 70 color quality 48 display properties 47 port 11 screen resolution 48 mouse troubleshooting 91 USB port 12 moving pointer 35 screen objects 36 MP3 player memory cards 43 multimedia adjusting volume 37 playing DVD 42 using DVD drive 40 using Windows Media Player 42 muting sound 37 N navigation keys 31 network jack 13, 25 troubleshooting 92 networking turning off wireless network 38 turning on wireless network 38 Norton Antivirus 71 Num Lock status indi
status indicator 13 troubleshooting 93 turning off notebook 27 turning on notebook 26 printer default 94 inkjet 18 laser 18 troubleshooting 93 USB port 12 programs closing unresponsive 28 opening 35 projector adding 47 color quality 48 display properties 47 screen resolution 48 R RAM See memory rebooting notebook 28 recalibrating battery 51 recharging battery 51 replacing See installing resetting notebook 28 restarting notebook 28 restoring system 74 right-clicking 36 rocker switch 34 S safety caring for
location 15 Num Lock 33 numeric keypad 29, 33 Pad Lock 29 power 13 toggle on or off 32, 96 troubleshooting 96 surge protector 23 Suspend 32 system identification label 14, 16 system keys combinations 32 locating 31 system restore 74 T technical support automated troubleshooting 98 eSupport 17 Technical Support 99 tips before contacting 97 tutorial service 99 telephone support 97 touchpad buttons 34 clicking 35 double-clicking 35 dragging screen objects 36 locating 15 moving pointer 34, 35 moving screen obj
U updating device drivers 4 Norton AntiVirus 71 Windows 74 upgrading 57 USB port 12 V VGA port 11, 47 video playing 42 troubleshooting 97 virus protecting against 71 removing 71 volume adjusting 10, 37 adjusting modem 91 controls 10, 37 muting 10, 37 troubleshooting 95 W waking up notebook 27 Web site Gateway 3 Windows key 31 Product Key Code 16 restoring 74 updating 74 Windows Media Player 42 Windows Security Center using 71 wireless network button 32 turning off 38 turning on 38 120 www.gateway.
MAN 3000 SER / M210 USR GDE R1 11/04
