Gateway Computer User Guide
Contents 1 Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using Do More With Gateway • Using online help • Contacting Gateway 1
Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.
Chapter 1: Getting Help Using eSupport The eSupport site is divided into six major areas: ■ Support Home ■ Product Support ■ Downloads ■ Contact Us ■ Account Info ■ PC Tools Each of these areas is represented by a menu across the top of the Web page. Support Home Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. You can also browse through the reference area to locate an article specific to the question you have.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation.
8510158ch01.fm Page 8 Friday, August 20, 2004 5:31 PM Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Online Support: Tech Support Phone: Tech Support Hours: 8 www.gateway.
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below.
Desktop PC Front Component DVD/CD drive Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 37. Diskette drive (optional) Insert a standard 3.5-inch diskette into the optional diskette drive.
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below.
Desktop PC Back Component Icon Description Power connector Plug the power cord into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States.
Chapter 2: Checking Out Your Gateway Computer Component Icon Description IEEE 1394 port (optional) Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 6-pin IEEE 1394 port. Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Learning about the Internet” in Using Your Computer which has been included on your hard drive.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the front of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance.
Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page 4. Accessories To order accessories, visit the Accessory Store at accessories.gateway.com.
Accessories Printers You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer, scanner, or other peripheral device” on page 32 for more information about attaching a printer. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices 19
Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Working safely ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type.
Chapter 3: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Starting your computer To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Voltage selection switch Starting your computer To start your computer: 1 2 3 Connect the cables to your computer. See the setup poster. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Turn on your computer.
Chapter 3: Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. If your computer is in Standby mode, move the mouse or press the power button to “wake” it up.
Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
Chapter 3: Getting Started Using the keyboard Function keys Editing buttons Indicators Audio playback buttons Navigation keys Internet buttons Internet buttons Windows keys Application key Directional keys Numeric keypad Keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Feature 26 Icon Description Editing buttons Use these buttons to copy, cut, and paste.
Using the keyboard Feature Icon Description Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function. Windows keys Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Application key Access shortcut menus and help assistants in Windows.
Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. 28 www.
Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Chapter 3: Getting Started Connecting the modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 30 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Connecting to a wired Ethernet network Connecting to a wired Ethernet network Your computer has a network jack that you can use to connect to a 10/100 wired Ethernet network. Important Your computer is equipped with a built-in Ethernet port. For information about setting up a wired or wireless Ethernet network, see “Networking Your Computer” on page 81. To connect to a wired Ethernet network: 1 Insert one end of the network cable into the network jack computer.
Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33
Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Diskette slot Drive activity light Eject button To use a diskette: 1 2 Insert the diskette into the diskette drive with the label facing up. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button.
Using the memory card reader Memory card types The memory card reader supports the following card types: Card Type Slot Insert left Label facing up MultiMediaCard left Label facing up SM (SmartMedia™) left Label facing down (gold contact area facing up) Memory Stick® left Label facing up Memory Stick PRO left Label facing up CompactFlash® right Label facing up IBM Microdrive™ right Label facing up Secure Digital™ ™ ™ Each slot is assigned a different drive letter (for example, the
Chapter 4: Using Drives and Ports To remove a memory card: ■ Wait for the media reader access indicator to stop blinking, then pull the media out of the slot. Caution Important 36 Do not remove the media or turn off the computer while the media reader access indicator is blinking. You could lose data. Also, remove the media from the reader before you turn off the computer. Do not use the remove hardware the memory card. www.gateway.
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
Chapter 4: Using Drives and Ports Inserting a CD or DVD Manual eject hole (location varies) Important Activity indicator (location varies) Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 2 Press the eject button on the CD or DVD drive. Place the disc in the tray with the label facing up. Important 3 When you place a single-sided disc in the tray, make sure that the label side is facing up.
Using the CD or DVD drive Tips & Tricks For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc.
Chapter 4: Using Drives and Ports 40 www.gateway.
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: ■ Registering and subscribing to Norton AntiVirus.
Chapter 5: Maintaining Your Computer 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. To remove a virus: 1 2 3 44 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. www.gateway.
Cleaning your computer To update Norton AntiVirus: Tips & Tricks 1 2 You received a free, limited-time subscription to the Norton AntiVirus service when you purchased your computer. To update Norton AntiVirus after the free subscription period, you must extend your subscription. Make sure that you are connected to the Internet. Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton AntiVirus. The LiveUpdate wizard opens.
Chapter 5: Maintaining Your Computer Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your computer.
Cleaning your computer To clean your trackball mouse: 1 2 Turn the mouse upside down. 3 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. www.gateway.
Chapter 5: Maintaining Your Computer Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Restoring your system All programs that were preinstalled on your computer are available on the backup restore discs that you created with the recovery media program, on the hard drive, or on restore discs that were included with your computer.
Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning Caution To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. ESD can permanently damage electrostatic discharge-sensitive components in your computer.
Chapter 5: Maintaining Your Computer Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Removing the side panel To remove the side panel: 50 1 2 Follow the instructions in “First steps” on page 60. 3 4 Press the power button to drain any residual power from your computer.
Opening the case Removing the front bezel To remove the front bezel: ■ Position the computer where you can grasp the top front edge of the bezel, then pull the bezel away from the case. Continue to loosen the bezel until you can remove it from the front of the case. Caution There are cables connected to the back of the bezel. When the bezel is loose from the case: Carefully set the bezel to the side of the case with the cables attached.
Chapter 5: Maintaining Your Computer Closing the case Replacing the side panel To replace the side panel: 52 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the side panel, then slide the side panel toward the front of the computer to secure it into place. 3 4 Replace the side panel thumbscrews. Reconnect the cables and power cord. www.gateway.
Closing the case Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place. www.gateway.
Chapter 5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 50. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
Installing memory 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
Chapter 5: Maintaining Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Danger of explosion if battery is incorrectly replaced. Warning Replace only with the same or equivalent type recommended by the manufacturer.
Replacing the system battery Important Your computer’s battery location may vary from the illustration below. 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 52. 11 12 13 14 15 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility.
Chapter 5: Maintaining Your Computer 58 www.gateway.
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “First steps” on page 60.
Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “Sound” on page 76. Battery See “Power” on page 74. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc.
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 25. ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 25.
Troubleshooting Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again.
Chapter 6: Troubleshooting ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that the diskette you are using is IBM-compatible.
Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ ■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.
Chapter 6: Troubleshooting Internet See also “Modem (dial-up)” on page 68. You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 12 to make sure that the connections have been made correctly. - OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. ■ Remove all extension cables and switch boxes.
Chapter 6: Troubleshooting Memory You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.
Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 4 Click the location from which you are dialing, then click Edit. Make sure that all settings are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support.
Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under “Internet” on page 66 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
Troubleshooting 4 5 Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Chapter 6: Troubleshooting Tips & Tricks Help and Support You received a free, limited-time subscription to the Norton AntiVirus service when you purchased your computer. To update Norton AntiVirus after the free subscription period, you must extend your subscription. For more information about changing the screen resolution, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow.
Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. Tips & Tricks ■ For more information, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive.
Chapter 6: Troubleshooting Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. Power Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer.
Troubleshooting To set a default printer: ■ 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. Reinstall the printer driver.
Chapter 6: Troubleshooting Sound You are not getting sound from the speakers ■ Make sure that the speakers are turned on. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 25. ■ Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 25. ■ If you are using external speakers, see the speaker setup poster to check your speaker connections.
Telephone support Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Chapter 6: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Telephone support Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Chapter 6: Troubleshooting 80 www.gateway.
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Sharing your resources • Troubleshooting your Ethernet network 81
Chapter 7: Networking Your Computer Introduction to networking A network is a collection of computers and other devices that communicate with each other.
Introduction to networking Playing multi-player games With a home network, you can play multi-player games. Load a game like Microsoft Racing Madness 2 on your computers, and in minutes, you and your friends can race in competing cars or on competing motorcycles. Help and Support For more information about using a network, click Start, then click Help and Support.
Chapter 7: Networking Your Computer Important Important If your computer came equipped with an internal radio frequency wireless device, see “Safety, Regulatory, and Legal Information” in your user’s guide for general wireless regulatory and safety guidelines. To find out if your computer has an internal wireless device, check the device manager. For more information, see “Determining if wireless Ethernet is already installed on your computers” on page 87.
Introduction to networking Network Type Speed Frequency Advantages IEEE 802.11g 54 Mbps 2.4 GHz ■ ■ Important Compatible with IEEE 802.11b networks Longer range (100 to 150 feet) than IEEE 802.11a Disadvantages ■ ■ Possible interference from cordless telephones and microwaves Not compatible with IEEE 802.11a networks The speed of a wireless network is related to signal strength.
Chapter 7: Networking Your Computer Cable/DSL modem Access point USB wireless adapter Tips & Tricks To add the ability to access a wired Ethernet network to your wireless Ethernet network, connect an access point to the router or use a router that has a built-in access point, such as the Linksys wireless access point router with 4-port switch. For more information about accessing a wired Ethernet, see “Using a wired Ethernet network” on page 88.
Introduction to networking Important IEEE 802.11b and IEEE 802.11g use the same radio frequency. IEEE 802.11a uses a different radio frequency than IEEE 802.11b and IEEE 802.11g. All wireless Ethernet components must use the same frequency. A combination of IEEE 802.11a and IEEE 802.11b or IEEE 802.11a and IEEE 802.11g components will not work. Some wireless devices can broadcast and receive signals on both frequencies. A mixture of IEEE 802.11b and IEEE 802.
Chapter 7: Networking Your Computer Wired Ethernet network Create a wired Ethernet network by using special wires to connect all the computers and devices on your network. Wired Ethernet networks are typically faster than other network types.
Introduction to networking Example router-based wired Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Chapter 7: Networking Your Computer Important Tips & Tricks For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.
Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP.
Chapter 7: Networking Your Computer Configuring the TCP/IP protocol A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.
Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list. If you do not see TCP/IP, drag the scroll bar to see more choices. 5 Click Properties.
Chapter 7: Networking Your Computer 6 7 8 9 10 11 Click the General tab. Click Obtain an IP address automatically. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Local Area Connection Properties dialog box. Click X to close the Network Connections window. Repeat this procedure for every computer on your network. Where to go from here If you are setting up a wireless Ethernet, go to “Setting up a wireless Ethernet network” on page 95.
Creating an Ethernet network Setting up a wireless Ethernet network See the instructions that came with your access point or wireless access point router for initial setup. How you set up your access point varies depending on the features of the access point and your networking situation.
Chapter 7: Networking Your Computer 8 9 10 In the browser’s Address box, type http://192.168.1.1, then press ENTER. When prompted for a username and password, leave the username box empty and type admin in the password box, then click OK. The setup page opens. Enter the following values in the appropriate fields: ■ ■ Host Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required.
Creating an Ethernet network Connecting to an access point network After you have set up your wireless access point, you need to set up the network connection on your computers. To connect to an access point wireless Ethernet network: 1 Before connecting to an access point, you must turn on the wireless Ethernet emitter by clicking Start, then clicking Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections.
Chapter 7: Networking Your Computer Help and Support For more information about connecting to a wireless network, click Start, then click Help and Support. Type the keyword connecting to wireless network in the Search box , then click the arrow. Configuring computer settings for an access point If you are unable to connect to an access point in the Choose a wireless network list, the most likely cause is that the access point is using WEP security.
Creating an Ethernet network 3 Click to select the access point network in the Preferred networks list, then click Properties. The Linksys properties dialog box opens. The name of the network already appears in the Network name (SSID) box. 4 5 Click the arrow button to open the Data encryption list, then click WEP.
Chapter 7: Networking Your Computer Adding an access point If an access point does not appear in the Available networks list, and you know the access point is turned on, you need to add it manually. This typically happens when you set the access point’s Allow Broadcast SSID to associate to No. For more information, see “Configuring the access point” on page 95.
Creating an Ethernet network 3 Click Add. The Linksys properties dialog box opens. 4 5 Type the name of the network in the Network name (SSID) box. 6 If this is a security-enabled network, click the arrow button to open the Data encryption list, then click WEP.
Chapter 7: Networking Your Computer Help and Support For more information about configuring a wireless network, click Start, then click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. Setting up a wired Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4” in diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with this type of cable.
Creating an Ethernet network In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 3 Turn on your computers. 4 Repeat Step 3 for each computer on the network.
Chapter 7: Networking Your Computer 5 For an Internet connection, plug a straight-through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser.
Testing your network Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
Chapter 7: Networking Your Computer Sharing your resources Sharing an Internet connection Internet sharing lets all computers on the network access the Internet at the same time using one Internet service provider (ISP) connection. Important The Internet setup procedure uses the Windows XP New Connection Wizard and Internet Explorer. The example screens show those screens that typically appear in the course of using the wizard.
Sharing your resources 3 Click the Connections tab. 4 5 Click Setup. The New Connection Wizard opens. Click Next. The Network Connection Type screen opens. www.gateway.
Chapter 7: Networking Your Computer 6 Click Connect to the Internet, then click Next. The Getting Ready screen opens. 7 Click Set up my connection manually, then click Next. The Internet Connection screen opens. 8 9 10 108 Click the type of Internet connection you are setting up, then click Next. Click Finish. Repeat this procedure for each computer on your network. Go to “Accessing the Internet” on page 109. www.gateway.
Sharing your resources Accessing the Internet To access the Internet from your computer: 1 2 Make sure that the router or access point is turned on. Open Internet Explorer and browse the Internet. Sharing drives and printers With a network, you can share drives (for example hard drives, diskette drives, and CD or DVD drives) and printers among the computers connected to the network.
Chapter 7: Networking Your Computer 3 Click the Sharing tab. 4 If this is the first time you have shared a drive or folder, click Network Setup Wizard to enable remote access, then follow the on-screen instructions. - OR If you have previously enabled remote file access and you want to share a drive or folder with others on the network (network sharing), click to select the Share this folder on the network check box, type a shared name in the Shared name box.
Sharing your resources Un-sharing drives, folders, and files To un-share drives or folders: 1 In My Computer or Windows Explorer, right-click the drive or folder that you want to un-share, then click Sharing and Security. 2 3 Make sure that the Share this folder on the network check box is not selected. Click OK. Sharing printers To share printers: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.
Chapter 7: Networking Your Computer Viewing shared drives and folders To view shared drives and folders: 1 2 Click Start, then click My Network Places. The My Network Places window opens. Click/Double-click Entire Network. The Entire Network window opens. If you do not see the contents of the network after you double-click Entire Network, click entire contents. 3 4 Double-click Microsoft Windows Network. 5 Double-click the name of the computer containing the drive or folder you want to view.
Sharing your resources Opening files across the network To open files across the network: 1 2 3 4 Start the program for the file you want to open. Click File, then click Open. Browse to the network drive that contains the file you want to open. Double-click the folder containing the file, then double-click the file. Copying files across the network To copy files across the network: 1 2 3 4 5 6 7 Click Start, then click My Computer. The My Computer window opens.
Chapter 7: Networking Your Computer Printing files across the network Important Before you can print a file across the network, you must install the driver for the printer on the computer you are sending the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your printer or from the manufacturer’s Web site. To print files across the network: 1 2 3 4 Open the file you want to print. Click File, then click Print.
Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network Wired Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on.
Chapter 7: Networking Your Computer Wireless Ethernet network You turned the wireless on, but it takes a while to connect. ■ When the wireless emitter is turned on, it automatically scans for available connections, which can take approximately 30 seconds to complete. Your connection on the network seems intermittent.
Troubleshooting Your Ethernet network 3 Right-click Wireless Network Connection, then click Status. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless Ethernet networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web.
Chapter 7: Networking Your Computer 118 www.gateway.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 119
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Appendix A: Safety, Regulatory, and Legal Information Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
Appendix A: Safety, Regulatory, and Legal Information Power lines Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.
Notices Copyright © 2004 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
Appendix A: Safety, Regulatory, and Legal Information 126 www.gateway.
Index A AC power connector 13 access point adding 100 configuring 95, 98 connecting to 97 mounting 95 accessing Internet 109 shared drives 112 shared files 113 shared folders 112 accessories 16 safety precautions 120 activity indicators See indicators adding access point 100 application key 27 arrow keys 27 audio audio in jack 13 headphone jack 13 line in jack 13 line out jack 13 microphone jack 11, 13 muting 25 streaming 82 audio CD See CD audio file streaming 82 audio in jack 13 audio playback buttons 26
closing computer case 52 front bezel 53 unresponsive program 25 computers naming 91 configuring access point 95, 98 router 104 TCP/IP protocol 92 connecting modem 30 PS/2 keyboard 13 PS/2 mouse 13 to access point 97 to Ethernet 14 to Ethernet network 31 to hotspots 114 to Internet 14, 31 to network 14, 31 connections audio in 13 digital camera 11, 13, 14, 32 digital video camera 11, 14, 32 Ethernet 14, 31 external audio 13 external speakers 13 Firewire 11, 14, 32 headphone 13 i.
DVD 11, 37 identifying drive types 37 mapping network 112 recordable CD 11, 37 recordable DVD 11, 37 sharing 82, 109 troubleshooting 61, 63, 64, 65 types 37 DSL modem 31, 85, 89, 95, 102 connecting 14 DVD cleaning 48 drive 37 inserting 38 playing 39 recording 39 troubleshooting 61, 64 DVD drive identifying 37 locating drive 11 troubleshooting 61, 64 using 37 DVD/CD drive See DVD drive Dynamic Host Configuration Protocol 92 E editing buttons 26 electrostatic discharge (ESD) 49 entering IP address 92 subnet
I i.
memory card reader memory card types supported 35 using 34 microphone jack 11, 13 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 85, 89, 95, 102 connecting 30 DSL 31, 85, 89, 95, 102 jack 14, 30 protecting from power surge 22 troubleshooting 68 monitor cleaning 46 port 13 troubleshooting 71 mouse buttons 28 cleaning 46 clicking 29 double-clicking 29 moving pointer 28, 29 moving screen objects 29 opening files, folders, and programs 29 pointer 28 PS/2 port 13 right-clicking 29 scrol
programs 29 shortcut menu 29 PS/2 port keyboard 13 mouse 13 P Pad Lock indicator 27 parallel port 13 password 74 PDA memory cards 34 peripheral devices 32 playing audio CD 38 DVD 39 multi-player games 83 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 74 turning off computer 24 turning on computer 23 power button 11 printer default 74
scroll wheel 28 searching in Help and Support 6 serial number 11, 15, 16 serial port 13 setting up safety precautions 120 sharing devices 82 drives 82, 109 Internet connection 82, 106 printer 82, 109, 111 resources 106 shortcut menus accessing 29 shortcuts opening menu 29 shutting down computer 24, 25 side panel removing 50 replacing 50 sound adjusting 25 controls 25 muting 25 speaker jack 13 specifications 16 Standby mode 11 starting computer 11, 23 programs 29 static electricity 49 streaming audio and vid
Web site connection speed 66 turning off computer 11, 24, 25 turning on computer 11, 23 tutoring fee-based 79 uninterruptible power supply (UPS) 17, 22 updating device drivers 4 updating Norton AntiVirus 43 updating Windows 42 UPS 17, 22 USB port 11, 14, 32 example 89 setting up 102 troubleshooting 115 using 88 wireless Ethernet equipment needed 86 example 85 frequency 84 speed 84 troubleshooting 116 using 83 workgroup naming 91 working safely 20 V Z video playing 39 streaming 82 video file streaming 82
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