Owner's Manual

78
www.gateway.com
Chapter 6: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service, Customer Care, and information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers to your
questions:
Service description How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
(US and Canada)
Resource Service description How to reach
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software
issues billed by the minute.
800-229-1103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question.
(See “Before calling Gateway
Customer Care” on page 77 before
calling)
TDD Customer Care (for hearing
impaired) is available:
Weekdays 8:00 a.m. - 10:00 p.m.
Pacific Time
Weekends 8:00 a.m. - 7:00 p.m.
Pacific Time
Gateway Customer Care
telephone numbers vary
by country or region. See
the label on the front of
your computer. For more
information, see
“Identifying your model”
on page 15.
800-846-1778 (US)
605-232-2191
(all other countries)
Sales,
accounting, and
warranty
Get information about available
systems, pricing, orders, billing
statements, warranty service, or other
non-technical issues.
800-846-2000 (US)
888-387-7752 (Canada)