Gateway iXtreme 5860 Service Guide PRINTED IN TAIWAN i
Revision History Please refer to the table below for the updates made on this service guide.
Copyright Copyright©2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is".
Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE Denotes actual messages that appear on screen. Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.addon card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide.
Table of Contents System Tour 1 Features System Specification General System Features Block Diagram System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly and Assembly Disassembly Requirements Pre-disassembly Procedure Removing the Side Panel Removing the Front Bezel Removing the Top Bezel Removing the VGA Card Removing the TV Card Removing the System Fan Removing the Power supply Removing the Optical Drive Removing the Hard Di
Beep Codes Checkpoints BIOS Recovery Jumper and Connector Information M/B Placement Jumper Setting Setting Jumper FRU (Field Replaceable Unit) List IXTREMEM5860 Exploded Diagram IXTREMEM5860 FRU List 62 63 66 67 67 68 68 71 72 74
Chapter1 System Tour Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Chassis Specification Number of 5.25” Drive Bay - 2 external * Reserve optional 3.5” HDD carrierx1 Number of 3.
Power Supply Electrical Design Feature 250W/300W/500W in stable mode (Acer Assign System Power Unit) Support 82+ PSU for EnergyStar 5.0 complaint Design for H67 series chipset compatible system Voltage design should be covered +5V, +3.
Motherboard Specification RoHS - Should be compliant with RoHS EuP - Should be compliant with EuP Lot6 Size - Max. 244mm x 244mm, MicroATX Certification - Microsoft MDA 2010 compliant - HDMI 1.
On-Board Graphic Solution - Intel HD graphic solution Meet Microsoft Vista Premium graphic requirement 1 HDMI port and 1 D‐sub port for Consumer model Need to measure VGA follow Acer SOP PCI Express / PCI slot - PCI Express Slot Type : x16 Quantity : 1 PCI Express Slot Type : x1 Quantity : 3 The sequence should be PCI Express x16 > PCI Express x1 - FDD - IDE None - None SATA Quantity: 6 Transfer rate support: 1.
LAN USB - Controller: Realtek 8111E Gigabit Ethernet controller Port: 1 x RJ45 rear port from Gigabit Ethernet - Design Criteria: Should be worked under 10/100/1000Mbs environment Reserved disable function on both hardware and BIOS side. Default is enabled.
Hardware Monitor - - System LED Definition Controller: Super I/O ITE 8772 Monitor Functions: Temperature: CPU/System Monitor System Ambient Temp Monitor CPU Temp Fan Speed: Monitor CPU fan speed Monitor System fan spped Voltage Vcore /+12V / +5V / +3.
All On-board Connectors List - Rear I/O connectors - ■ 1 PS/2 Keyboard port ■ 1 PS/2 Mouse port ■ 1 HDMI port (need certification) for consumer models ■ 1 D-sub port ■ 6 USB ports ■ 1 RJ45 LAN port ■ 5.
Block Diagram 8 Chapter 1
Chapter 2 System Utilities CMOS Setup Utility CMOS setup is a hard ware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following condition.
Entering CMOS setup 1. Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. 2. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.
Setup Utility Menus The Setup Main menu includes the following main setup categories.
Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. 12 Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the system. System Memory Total size of system memory installed on the system. Product Name Product name of the system. System Serial Number Serial number of the system.
Standard CMOS Features . Parameter Description System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. Halt On Determines whether the system will stop for an error during the POST.
Advanced BIOS Feature . Parameter Quick Boot Quiet Boot 14 Description Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. Option Enabled Disabled Enabled Disabled Hard Disk CD^DVD Removable Device LAN 1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices.
Advanced Chipset Features Parameter AMD Cool’n’ Quiet Description When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Option Enabled Disabled AMD-V Enables or disables the Virtualization Technology (VT) availability. If enabled, a virtual machine manager (VMM) can utilize the additional hardware virtualization capabilities provided by this technology. Note: A full reset is required to change the setting.
Integrated Peripherals 16 Parameter Description Option Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Select an operating mode for the onboard SATA. RAID Native IDE Onboard USB Controller Enables or disables the onboard USB controller. Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices. Enabled Disabled USB Storage Emulation Enables or disables support for legacy USB devices.
Power Management Setup Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep power off mode Select the Deep power off Mode Enabled Disabled Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Enabled Disabled Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device.
PC Health Status Parameter 18 Description Option system Shutdown Temperature Select the system Shutdown Temperature Enabled Disabled CPU Shutdown Temperature Select the system Shutdown Temperature Enabled Disabled Smart FAN Enables or disables the smart system fan control function.
Frequency/Voltage Control . Parameter Description Option Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up.
BIOS Security Features Parameter Description Supervisor Password Indicates the status of the supervisor password. User Password Indicates the status of the user password. Change Supervisor Password Supervisor password prevents unauthorized access to the BIOS Setup Utility. Press Enter to change the Supervisor password. . Setting a supervisor password 1. Use the up/down arrow keys to select Change Supervisor Password menu then press Enter. A password box will appear. 2.
Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly.
Save & Exit Setup The Save & Exit Setup menu allows you to save changes made and close the Setup Utility.
Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility.
Chapter 3 System Disassembly and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting.
Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 25 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface.
Removing the Side Panel a. Loose screw x 2.(5±0.5 Kgf.cm) b. Remove left side panel and take out it.
Removing the Front Bezel 27 a. Release the front bezel retention tabs from the chassis interior. b. Pull the bezel away from the chassis.
Removing the Top Bezel Pull the Top Bezel away from the Chassis. . a. a b. Release the top bezel retention tabs from the chassis interior.
Removing the VGA Card 29 a. Releasing cover slot. b. Remove the screw that secures the card to the chassis.
c. Gently pull the card to remove it from the main board (PCI-E x16).
Removing the TV Card 31 a. Remove the screw that secures the card to the chassis. b. Gently pull the card to remove it from the main board (PCI-E x1).
Removing the System Fan a. Removing the four screws that secures the system fan to the chassis. b. Take out the system fan from the chassis.
Removing the Power Supply 33 a. Disconnect the 4-pin and 24-pin power supply cables from the main board. b. Remove the screw that secures the power supply to the chassis.
c. Lift the power supply module out of the chassis.
Removing the Optical Drive a. 35 Remove the two screws that secure the main board to the chassis..
Removing the Hard Disk Drive a. Release the two screws that secure the HDD bracket to the chassis. b. Remove the two screws that secure HDD to the HDD bracket.
Removing the Main board a. Disconnect the cable from the main board . Card Reader Power S/W b. 37 Front USB SPDIF/ USB TOP USB Audio Remove the seven screws that secure the main board to the chassis.
c. Punching in IO Shield then you can remove it. .
Removing the Light Board Module and LED Cable 39 a. Release LED cable from the chassis interior. b. Remove the two screws that secure the light board to the chassis.
Removing the Card Reader and LED Cable Assembly a. Remove the two screws that secure the bracket to the chassis. b. Remove the card reader away from chassis.
Removing the Front I/O Module a. 41 Remove the screws that secure the bracket to the chassis.
Removing the Top USB Module a. Remove the two screws that secure the bracket to the chassis. b. c. Remove the two screws that secure the USB board to the bracket. Remove the USB board then lift the USB board out of bracket.
d. Disconnet the USB cable away from USB board.
Disassembly Procedure Assembly the Top USB Module a. Connet the USB cable to USB board. b. c. Assembly the USB board with bracket. Assembly the two screws that secure the USB board to the bracket.
d. 45 Put top USB module into the top side of chassis and fix two screws.
Assembly the Front I/O Module a. Chapter3 Put front I/O module into the top side of chassis and fix 1 screw.
Assembly the Card Reader and LED Cable Assembly a. Put card reader module into the front side of chassis and A1 hook to A2 holes / B1 hook to B2 holes. b. Fix 2 screws to add the bracket to the chassis .
Assembly the Light Board Module and LED Cable a. b. Put Light board to Light board bracket along the arrow. . Fix 2 screws.
c. Put Light board module into the top side of chassis c d. e. 49 Fix 2 screws.
Assembly the Main Board a. Put Real I/O shielding to chassis. b. Fix 8 screws in chassis.
Assembly the Hard Disk Drive a. Put HDD in the cage along the arrow. b. Fix screws x4 (5±0.5 Kgf.cm) on the cage. c. Push HDD bracket along the arrow and fix 1 screw.
Assembly the Optical Drive a. Push ODD along the arrow and fix screws x2 on the chassis.
Assembly the Power Supply 53 a. Disconnect the 4-pin and 24-pin power supply cables from the main board. b. Remove the screw that secures the power supply to the chassis. c. Connect 24 pin main power and 4 pin power cable to MB.
Assembly the system Fan a. Put System fan into chassis b. Fix 4 screws.
Assembly the TV Card a. 55 Remove cover slot lock and PCI slot 1、3. b. Plug-in TV tuner card to PCI-E x1 c. Fix 1 screw. .
Assembly the VGA Card a. Plug-in VGA card to PCI-E x16. b. Fix 1 screw.
Assembly the Top Bezel a. b. 57 Put back the top bezel along the arrow . Push back the top bezel to chassis.
Assembly the Front Bezel a. b. Chapter 3 Put back front bezel hook 1,2,3. Push the front bezel to chassis.
Assembly the Side Panel a. b. 59 Recover left side panel. Fix 2 screws.
Chapter 4 System Trouble shooting This chapter provides instructions on how to trouble shoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2.
System Check Procedures Power System Check If the system will power on, skip this section. Refer to System External Inspection. If the system will not power on, do the following: • Check if the power cable is properly connected to the system and AC source. • Check if the voltage selector switchis set to the correct voltage setting. System External Inspection 1. Inspect the LED indicators on the front panel, which can indicate the malfunction. 2. Make sure that air flow is not blocked. 3.
Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker. AMIBIOS displays the checkpoints in the bottom right corner of the screen during POST. This display method is limited, since it only displays checkpoints that occur after the video card has been activated.
Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the preboot process. Viewing BIOS checkpoints Viewing all checkpoints generated by the BIOS requires acheckpoint card, also referred to as a POST card or POST diagnostic card.
Checkpoint DA DC E1-E8 ECEE Chapter4 Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel).See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. OEM memory detection/configuration error. This range is reserved for chipset vendors & system manufacturers. The error associated with this value may be different from one platform to the next.
Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration.
BIOS Recovery 1. Put the BIOS.ROM (like P01-A0) to a bootable USB memory key (Disk on Key,DOK). 2. Install the DOK to the system 3. Press power button to boot the system. 4. The BIOS recovery function will be executed. (you will head a long beep and one short beep) 5. Press to enter BIOS setup menu when you see the logo and message 6. Press Proceed with flash update start recovery. 7. Wait it compeled 8. ENTER and exit. (Recovery completed.
Chapter 5 Jumper Information M/B Placement Chapter5 67
68 No. Label 1 CPU socket 3 ATXPOWER 5 Description AM3 socket for CPU No.
Jumper Setting The section explains how to set jumper for correct configuration of the main board. Setting Jumper Use the mother board jumpers to set system configuration options. Jumpers with more Than one pin are numbered. When setting the jumpers, ensure that the jumper caps are Placed on the correct pins. The illustrations show a 2-pin jumper.When the jumper cap is placed on bothpins,the jumper is SHORT.If you re-move the jumper cap,or place the jumpercap on just one pin,the jumper is OPEN.
The following illustration shows the location of the motherboard jumpers. Pin 1 is labeled. Jumper Type Description CLR_CMOS1 3-pin CLEAR CMOS ME_CLR1 3-pin MEDISABLE Setting(default) 1-2：NORMAL 2-3：CLEAR Before clearing the CMOS,make sure toturn the system off.
Chapter 6 FRU (Field Replaceable Unit) List This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the IXTREMEM5860 desktop computer. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: • When ordering FRU parts, check the most up-to-date information available on your regional web or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed Service Guide.
DX4380(G) Exploded Diagram NOTE: This section will be updated when more information becomes available.
Chapter6 Item Description Q'ty Remark 1 Side Cover Right 1 Part 2 MB Plate 1 Part 3 HDD Cage 1 Part 4 ODD Cage 1 Part 5 Main Chassis 1 Part 6 FDD EMI Cover 1 Part 7 Logo Light Base 1 Part 8 Front Bezel Trim 1 Assembly 9 Front Bezel Frame 1 Assembly 10 Front Light Guide 1 Part 11 Front Cover 1 Part 12 ODD Door 2 1 Part 13 ODD Door 1 2 Part 14 ODD Door Shift 1 Part 15 ODD Eject Button 2 1 Part 16 ODD Eject Button 1 2 Part 17 ODD Eject Rod
ixtremeM5860 FRU List Category Description Number Main board SKU1: Baseline MB.GBL01.001 Chassis Chassis MicroATX HM100C with front+top USB port for P5_30L (PB) Bezel w/o 3.5" HDD carrier HS.13100.162 Chassis MicroATX HM100D with front+top USB port for P5_30L (PB) Bezel w/o 3.5" HDD carrier HS.13100.163 Bezel ECS (AVC) PB Bezel PM350 USB 2+2 port bezel for HM100A, w/o 3.5" HDD carrier, w/i PhotoFrame & Backup button CS (AVC) PB Bezel PM351 USB 2+2 port bezel for HM100B, w/i one 3.
Category Description Number Memory M378B2873FHS‐CH9 LF 128*8 46nm M378B5673FH0‐CH9 LF 128*8 46nm M378B5273DH0‐CH9 4GB ACR128X64D3U1333C9 LF 128*8 0.07um ACR256X64D3U1333C9 LF 128*8 0.07um GU502203EP0201 LF 128*8 0.065um 1GB GU512303EP0202 LF 128*8 0.065um 2GB 75.073C1.G02 LF 128*8 0.065um 2GB NT4GC64B8HB0NF‐CG 4GB Memory APACER UNB‐DIMM DDRIII 1333 1GB 75.073C1.G02 LF 128*8 0.065um Memory APACER UNB‐DIMM DDRIII 1333 2GB 75.A73C1.G02 LF 128*8 0.
Category Description Number BD Writer ODD HLDS BD RW HH 6X BH30N Black Bezel SATA HF +Win7 KU.0060D.004 ODD PLDS BD RW HH DL 6X DH-6B2SH LF+HF Black Bezel SATA (Win7+HF) KU.0060F.
Category Description Number Speaker Neosonica mini speaker USB black ;meet Win7 SP.10600.032 Keyboard LITE-ON SK-9020 USB 104KS Black US KB.USB0B.283 Keyboard LITE-ON SK-9020 USB 105KS Black UK KB.USB0B.284 USB keyboard Keyboard LITE-ON SK-9020 USB 105KS Black Spanish Latin Keyboard LITE-ON SK-9020 USB 105KS Black English/Canadian French Keyboard LITE-ON SK-9020 USB 104KS Black Traditional Chinese KB.USB0B.285 KB.USB0B.286 KB.USB0B.287 Keyboard LITE-ON SK-9020 USB 104KS Black Thailand KB.USB0B.
