A MAN US 6400 SYS GDE R0 6/00 6400 Server System Manual
05032.book Page i Monday, July 10, 2000 11:43 AM Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
05032.book Page ii Monday, July 10, 2000 11:43 AM Replacing Replacing Replacing Replacing the the the the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 control/LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
05032.book Page iii Monday, July 10, 2000 11:43 AM Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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05032.book Page v Monday, July 10, 2000 11:43 AM Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic.
05032.book Page vi Monday, July 10, 2000 11:43 AM Important vi A note labeled important informs you of special circumstances. Caution A caution warns you of possible damage to equipment or loss of data. Warning A warning indicates the possibility of personal injury.
05032.book Page vii Monday, July 10, 2000 11:43 AM Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your system or other Gateway products.
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05032.book Page 1 Monday, July 10, 2000 11:43 AM 1 System Features Standard features ■ As many as two Pentium® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB) ■ Four Dual Inline Memory Module (DIMM) sockets that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memory (SDRAM) ■ ServerWorks LE 3.
05032.book Page 2 Monday, July 10, 2000 11:43 AM Front panel CD drive CD eject button CD activity LED Door (open) Diskette drive Diskette eject button Front panel LEDs Power button Reset button System fault LED reset switch Door lock CD activity LED, when lit, indicates the drive is active. CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes. Diskette eject button ejects diskettes from the diskette drive.
05032.book Page 3 Monday, July 10, 2000 11:43 AM Front panel LEDs indicate the following when lit: ■ Power On LED (steady green indicates power is on and blinking green indicates system is in sleep mode). ■ HDD Activity LED (green) indicates when hard drive is active. ■ NIC Activity LED (green) indicates LAN activity.
05032.book Page 4 Monday, July 10, 2000 11:43 AM Rear panel Power connector Voltage selector Thumbscrew Chassis lock Mouse port Keyboard port USB ports RJ-45 LAN port Serial port A Parallel port Serial port B Video port Thumbscrew Kensington lock slot Chassis lock locks the side cover to secure the interior of the system. Kensington lock slot lets you use a cable lock to secure the system. Keyboard port connects a PS/2-compatible keyboard. Mouse port connects a PS/2-compatible mouse.
05032.book Page 5 Monday, July 10, 2000 11:43 AM Thumbscrews must be loosened to remove the cover from the system. USB ports connect external Plug-and-Play devices that are automatically configured when they are plugged into the computer through one of these ports. USB keyboards and mice are not supported, use only PS/2 versions. Video port connects the monitor interface cable. Voltage selector sets the voltage for your area, either 115 V or 230 V.
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05032.book Page 9 Monday, July 10, 2000 11:43 AM 2 System Setup Setting up your system Use the instructions on the Quick Guide poster that came with your system to assemble your system. You can prepare a safer working environment before assembling your system by following these guidelines: ■ Use a clean, flat, and stable surface for your system. Allow at least 12 inches at the rear of the computer for cabling and air circulation. ■ Obtain a grounded (three-prong) AC surge-protected power strip.
05032.book Page 10 Monday, July 10, 2000 11:43 AM Starting your system Before you start your system for the first time: ■ Make sure that the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 4 for the voltage selector switch location). ■ Make sure all cables are firmly connected to the proper ports on the rear panel of the computer.
05032.book Page 11 Monday, July 10, 2000 11:43 AM 3 Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on. Power LED Power button 4 Turn on any other components connected to the computer, such as speakers, a printer, or a scanner. If nothing happens when you turn on the system: ■ Make sure that the power cables are securely plugged in and that your power strip (if you are using one) is plugged in and turned on.
05032.book Page 12 Monday, July 10, 2000 11:43 AM Understanding the Power-On Self-Test When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press TAB during POST. The system displays error messages if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help technical support diagnose the cause.
05032.book Page 13 Monday, July 10, 2000 11:43 AM Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows NT: 1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The computer turns off. If you see a message saying It is now safe to turn off your computer, turn off the computer by pressing the power button.
05032.book Page 14 Monday, July 10, 2000 11:43 AM Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system. To close unresponsive programs and reset your system in Windows NT: 1 Press CTRL+ALT+DEL. A window opens that lets you to close a program that is not responding.
05032.book Page 15 Monday, July 10, 2000 11:43 AM Case Access 3 Preventing static electricity discharge Before opening the computer case, follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
05032.book Page 16 Monday, July 10, 2000 11:43 AM Also follow these static electricity precautions: 16 ■ Avoid static-causing surfaces such as plastic and packing foam in your work area. ■ Remove the parts from their antistatic bags or containers only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection. ■ Always hold cards by their edges and their metal mounting brackets.
05032.book Page 17 Monday, July 10, 2000 11:43 AM Opening the case Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front.
05032.book Page 18 Monday, July 10, 2000 11:43 AM Removing the side cover To remove the left side cover panel: 1 Turn off the computer and disconnect all power cords. 2 Loosen the thumbscrews (captive) on the back of the side panel and unlock the chassis lock (if applicable). 3 Slide the left side panel to the rear (approximately 3/4-inch), disengaging the retaining tabs on the top edge of the panel from the top of the chassis. 4 Tilt the panel out, then lift it up and away from the chassis.
05032.book Page 19 Monday, July 10, 2000 11:43 AM Removing the bezel To remove the bezel: 1 With the left side panel removed, disengage the retention tabs on the left side of the bezel by prying outward on each tab. 2 Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right. 3 Remove the bezel.
05032.book Page 20 Monday, July 10, 2000 11:43 AM Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer. Replacing the bezel To replace the bezel: 1 Holding the bezel at an angle to the front of the chassis, place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis.
05032.book Page 21 Monday, July 10, 2000 11:43 AM Replacing the side cover To replace the chassis cover: 1 Hold the left side panel at an angle to the chassis and 3/4-inch to the rear. 2 Engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the chassis. 3 Swing the top of the panel toward the chassis, engaging the retaining tabs on the top edge of the side panel with the slots on the chassis.
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05032.book Page 23 Monday, July 10, 2000 11:43 AM Replacing and Adding System Components 4 Replacing or adding drives Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add additional drives of the following types: ■ Half-height 3.5-inch diskette drives - The floppy controller supports one diskette drive. ■ Half-height 3.
05032.book Page 24 Monday, July 10, 2000 11:43 AM 5.25-inch drive cage Middle 3.5-inch drive cage Bottom 3.5-inch hard drive cage As you prepare to install drives, keep the following in mind: 24 ■ To remove and install drives, you need an antistatic wrist strap. ■ If you remove a drive, place it in an antistatic bag or container. ■ Before you install a drive, see the drive documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.
05032.book Page 25 Monday, July 10, 2000 11:43 AM Drive cabling information Your system includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive. Use the diskette drive connector cable to connect the diskette drive. Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives.
05032.book Page 26 Monday, July 10, 2000 11:43 AM 6 Disengage the rail locking tabs by pressing inward on both front rail extensions, then move the drive slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis. 7 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive. Important The rails on the 3.5-inch drive are different from those on the CD drive.
05032.book Page 27 Monday, July 10, 2000 11:43 AM Adding a 3.5-inch device You can use the second, externally accessible, 3.5-inch drive bay to install a 3.5-inch device such as a tape drive or a 100 MB or 120 MB disk storage device. Extra sets of rails are included with your system (clipped to the drive cage) and are used for the installation.
05032.book Page 28 Monday, July 10, 2000 11:43 AM 5 Remove the metal EMI shield from the front of the drive bay, if installed, by unscrewing the retaining screw on the right side of the shield and swinging it out to disengage it from the chassis. Metal EMI shield Remove screw Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system. Installing an approved device should continue to maintain those standards.
05032.book Page 29 Monday, July 10, 2000 11:43 AM 7 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings). 8 Align the rails with the open bay, then slide the drive into the chassis until the locking tabs snap into place. 9 Connect the power and data cables to the back of the drive. 10 Close the case by following the instructions on page 20. 11 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 30 Monday, July 10, 2000 11:43 AM Adding a 5.25-inch device You can install additional 5.25-inch devices such as a CD-RW drive or a tape backup in the two other, externally accessible, 5.25-inch drive bays. An extra set of rails is included with your system (clipped to the drive cage) and is used for the installation. You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board.
05032.book Page 31 Monday, July 10, 2000 11:43 AM 5 Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the chassis. Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device you should reinstall the shield.
05032.book Page 32 Monday, July 10, 2000 11:43 AM 7 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings). 8 Align the rails with the bay, then slide the drive into the chassis until the locking tabs snap into place. 9 Connect the power and data cables, making sure the cables match their original position. 10 Close the case by following the instructions on page 20. 11 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 33 Monday, July 10, 2000 11:43 AM Hard drive Replacing the hard drive To replace the hard drive: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 3 Locate the 3.5-inch hard drive in the bottom drive cage.
05032.book Page 34 Monday, July 10, 2000 11:43 AM 7 Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surface with the top up and the connectors facing you. 8 Install two small, plastic drive mounting rails (L rail on the left and R rail on the right) to the new hard drive. Make sure the front rail extensions are towards the connector end of the device.
05032.book Page 35 Monday, July 10, 2000 11:43 AM If you purchase an additional hard drive from Gateway, you will receive drive rails that you use to install the new drive in the drive cage. Additional drive rail kits are also available. To install an additional hard drive: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel.
05032.book Page 36 Monday, July 10, 2000 11:43 AM 6 Align the rails with an open bay in the bottom drive cage, and slide the drive into the chassis until the locking tabs snap into place. 7 Connect the data and power cables to the drive. (See drive documentation for proper cable orientation.) 8 Close the case by following the instructions on page 20. 9 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 37 Monday, July 10, 2000 11:43 AM Replacing or adding memory The Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) supported by your system board conform to the following standards: ■ 64 MB, 128 MB, 256 MB, and 512 MB DIMMs. ■ PC133-compliant, registered, parity, ECC SDRAM. Memory is installed in four banks (slots) on the system board.
05032.book Page 38 Monday, July 10, 2000 11:43 AM 4 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. 5 Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM. 6 Close the case by following the instructions on page 20. 7 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 39 Monday, July 10, 2000 11:43 AM 4 If you are adding a DIMM, pull open the socket latches on each side of the DIMM socket. 5 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket. 6 Gently press the DIMM into the socket until it’s firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM. 7 Close the case by following the instructions on page 20.
05032.book Page 40 Monday, July 10, 2000 11:43 AM Replacing or adding a processor The system is compatible with the Pentium® III (FC-PGA Socket 370) 667 MHz and faster processors with 133 MHz front-side bus (FSB). As many as two processors may be installed in the system (they must have the same processor and FSB speed). Processor and FSB speed are automatically detected by the system, therefore there are no system board jumpers to set.
05032.book Page 41 Monday, July 10, 2000 11:43 AM 4 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip. Metal clip 1. 2. 3. Tabs 5 Unhook the other end of the metal clip. 6 Lift the heatsink straight up and off the processor.
05032.book Page 42 Monday, July 10, 2000 11:43 AM To remove the processor: 1 Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees. Processor Locking lever 2 Lift the old processor straight up and out of the socket. To install the new processor: 1 Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner of the processor.
05032.book Page 43 Monday, July 10, 2000 11:43 AM To replace the heatsink: 1 Hook the metal clip on the heatsink to the tabs on the processor socket. Make sure the heatsink is level with the processor and the metal clips are securely attached. Caution It is very important that the heatsink makes direct contact with the processor or it will not cool correctly, resulting in processor failure. 1. 2. 3. 2 Connect the heatsink fan cable to the fan connector on the system board. 3 Close the case.
05032.book Page 44 Monday, July 10, 2000 11:43 AM To add an additional processor: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 3 Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner.
05032.book Page 45 Monday, July 10, 2000 11:43 AM Adding an expansion card This server has seven PCI expansion slots on the system board that may be used for a variety of expansion cards. These cards may include a SCSI controller card, a modem, a high-end sound card, or an additional IDE controller card. To add an expansion card: 1 Set any jumpers and switches on the card, if required. (See the card instructions.
05032.book Page 46 Monday, July 10, 2000 11:43 AM 5 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card. Screw 6 After seating the card firmly, use the screw you removed to secure the card to the rear of the chassis. 7 Connect cables to the card, if required. 8 Close the case by following the instructions on page 20. 9 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 47 Monday, July 10, 2000 11:43 AM Replacing the battery The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the various menus before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.
05032.book Page 48 Monday, July 10, 2000 11:43 AM 4 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 5 Locate the battery on the system board (see “System board” on page 6). The battery is circular and has the positive pole mark (+) on the top. 6 Using a small, flat-bladed screwdriver, carefully remove the battery from its socket on the system board. 7 Press the new battery in the socket with the positive pole up.
05032.book Page 49 Monday, July 10, 2000 11:43 AM ■ Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables. Close the case as described on page 20, reconnect the modem and power cords, then turn on the computer.
05032.book Page 50 Monday, July 10, 2000 11:43 AM Replacing the system board The system board is mounted on stand-off retention hooks on the right side of the chassis. The board is secured by six screws, one on the back-right of the chassis (outside), and five inside the chassis. Important All references to front, rear, left, or right on the computer are based on the computer being in a normal, upright position, as viewed from the front.
05032.book Page 51 Monday, July 10, 2000 11:43 AM 7 Loosen the retaining screw at the right rear of the chassis. 8 Slide the system board toward the front of the chassis slightly, to disengage it from the stand-off retention hooks, then remove it carefully. Standoff retention hook System board retaining screw 9 Remove the system board mounting bracket by removing the two screws securing it to the system board (refer to the illustrations on page 52) and place the board in an antistatic bag or container.
05032.book Page 52 Monday, July 10, 2000 11:43 AM To install the system board: 1 Install the system board mounting bracket on the rear edge of the system board by fastening the mounting bracket to the system board with two screws.
05032.book Page 53 Monday, July 10, 2000 11:43 AM 2 Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board with the standoffs (threaded) and standoff retention hooks on the right side of the case. Carefully align the I/O panel on the rear of the board with the I/O plate on the case. Standoff retention hook System board retaining screw 3 Holding the system board in place, tighten the retaining screw on the right rear of the case.
05032.book Page 54 Monday, July 10, 2000 11:43 AM 5 Reinstall the expansion cards. 6 Close the case by following the instructions on page 20. 7 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 55 Monday, July 10, 2000 11:43 AM Replacing the power supply To remove the power supply: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 3 Lay the case on its right side, if possible. 4 Disconnect the power supply connectors from all internal devices including the 3.
05032.book Page 56 Monday, July 10, 2000 11:43 AM 7 Remove the two supporting screws securing the power supply to the top of the chassis. 8 While supporting the power supply with one hand, remove the two screws securing the power supply to the rear of the chassis, then carefully lift the power supply out of the chassis. Screws Screws To install the new power supply: 1 Before installing the new power supply, verify that it matches the one you previously removed.
05032.book Page 57 Monday, July 10, 2000 11:43 AM 5 Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws. 6 Reconnect the power connectors to the system board and to all internal devices. 7 Place the case upright, then close the case by following the instructions on page 20. 8 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
05032.book Page 58 Monday, July 10, 2000 11:43 AM Replacing the system fans The front system fan is mounted on the front of the bottom drive cage. The rear system fan is mounted on a fan mounting bracket attached to the rear of the system. To remove the front system fan: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel.
05032.book Page 59 Monday, July 10, 2000 11:43 AM 7 Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guide) and pivoting the top of the guide toward the back of the system. (You may have to remove one or more expansion cards from the system board.
05032.book Page 60 Monday, July 10, 2000 11:43 AM 8 Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis. 9 Slide the bottom drive cage toward the left side of the chassis, then toward the back, disengaging it from the middle drive cage and the chassis. 10 Carefully remove the bottom drive cage from the chassis.
05032.book Page 61 Monday, July 10, 2000 11:43 AM To install the new front system fan: 1 Place the new front system fan into the recess in the front of the bottom drive cage. Orient the fan with the label toward the inside of the chassis (toward the system board) and the fan power cable to the right of the drive cage. 2 Secure the fan to the drive cage with the four screws previously removed.
05032.book Page 62 Monday, July 10, 2000 11:43 AM To remove the rear system fan assembly: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 3 Disconnect the rear fan power cable from the system board.
05032.book Page 63 Monday, July 10, 2000 11:43 AM To install the new rear system fan assembly: 1 Place the fan bracket unit into the chassis by engaging the four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two locking pins click into place. 2 Plug the fan power cable into the appropriate connector on the system board. 3 Close the case by following the instructions on page 20.
05032.book Page 64 Monday, July 10, 2000 11:43 AM Replacing the control/LED board To remove the control/LED board: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electricity discharge” on page 15.) 3 Remove the bezel, as described in “To remove the bezel” on page 19. 4 Remove the system fault LED reset switch button cover.
05032.book Page 65 Monday, July 10, 2000 11:43 AM 5 After noting the position of the cable, disconnect the front panel cable from the front panel connector on the system board (see “System board” on page 6). 6 Remove the single screw securing the control/LED board to the chassis, then disengage the alignment tabs from the chassis. 7 Remove the bottom drive cage. (See “To remove the front system fan:” on page 58.) 8 Remove the control/LED board from the chassis.
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05032.book Page 67 Monday, July 10, 2000 11:43 AM 5 Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Open the BIOS Setup utility by restarting the computer, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens.
05032.book Page 68 Monday, July 10, 2000 11:43 AM As you select items on the Main menu or in submenus, you see specific information related to the current selection in the Item Specific Help box. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. ■ F1 opens the Help screen, providing general help for using the BIOS Setup utility. ■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.
05032.book Page 69 Monday, July 10, 2000 11:43 AM Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette.
05032.book Page 70 Monday, July 10, 2000 11:43 AM Setting the configuration switches The system board has a configuration switch block related to the BIOS. You can use specific switches to reset the CMOS settings to the BIOS defaults, or to erase a misplaced or forgotten password. For the location of the configuration switch block, see “System board” on page 6. Caution Moving any of these switches while the power is on can damage your computer.
05032.book Page 71 Monday, July 10, 2000 11:43 AM Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the POST routine. When this occurs, the following error message will appear: CMOS checksum bad Press F1 to run Setup Press F2 to load default values and continue After selecting the appropriate option, enter any required information and continue.
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05032.book Page 73 Monday, July 10, 2000 11:43 AM Managing Your System 6 Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.
05032.book Page 74 Monday, July 10, 2000 11:43 AM ■ Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your system. ■ Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply. Line conditioners A line conditioner protects your system from the small fluctuations in voltage from an electrical supply.
05032.book Page 75 Monday, July 10, 2000 11:43 AM Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk.
05032.book Page 76 Monday, July 10, 2000 11:43 AM Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. We suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.
05032.book Page 77 Monday, July 10, 2000 11:43 AM Deleting Windows temporary files During normal operation, Windows constantly creates new temporary (.tmp) files. You can safely delete all but the most recent .tmp files. To delete .tmp files: 1 Open Windows Explorer, then select Tools, Find, then Files and Folders. 2 In the Named text box, type *.tmp. 3 In the Look in drop down list, select your drive letter. 4 Click Find Now. The list of .tmp files appears. 5 Click Modified above the list.
05032.book Page 78 Monday, July 10, 2000 11:43 AM To decrease the size of the Recycle Bin: 1 Right-click the Recycle Bin, then select Properties. 2 At the Global tab, select either Configure drives independently or Use one setting for all drives. 3 If you are configuring drives independently, click the tab for the drive you want to configure. 4 Move the slider to set the size of the Recycle Bin. A good initial setting is 5%. 5 Click OK.
05032.book Page 79 Monday, July 10, 2000 11:43 AM System administration and control Your server is equipped with server-management tools to enable administration and control of Windows NT or Windows 2000 environments. These tools are ManageX Event Manager and the Gateway™ server management software.
05032.book Page 80 Monday, July 10, 2000 11:43 AM Mechanical locks and monitoring The system includes a chassis intrusion switch. When the access cover is opened, the switch transmits an alarm signal to the system board, where server management software processes the signal. Software locks through the BIOS Setup utility The Security tab in the BIOS (see “About the BIOS Setup utility” on page 67) provides several security features to prevent unauthorized access to the system.
05032.book Page 81 Monday, July 10, 2000 11:43 AM POST routine. To change the supervisor password, select Change Supervisor Password from the Security menu, then enter and confirm the new password. To cancel the supervisor password, select Change Supervisor Password from the Security menu, enter the current supervisor password, then, when asked to confirm the new password, press ENTER without entering anything. The system will respond with the message “Password Uninstalled.
05032.book Page 82 Monday, July 10, 2000 11:43 AM Feature Description Control access to the BIOS Setup utility (set supervisor password) To control access to the system configuration, set a supervisor password and enable it through BIOS Setup utility. This password allows the supervisor to make changes to the BIOS Setup utility. The user may also be allowed to make changes to the BIOS Setup utility, depending on the user access level setting (full, limited, view only, or no access).
05032.book Page 83 Monday, July 10, 2000 11:43 AM System recovery We recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get corrupted. This will make it easier to restart your system and recover damaged files. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem.
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05032.book Page 85 Monday, July 10, 2000 11:43 AM 7 Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: 1 Turn off the computer, then disconnect the mouse cable from the mouse port. 2 Turn your mouse upside down and remove the roller ball cover. 3 Cup your hand under the mouse and turn your mouse right-side up. The roller ball should drop into your hand.
05032.book Page 86 Monday, July 10, 2000 11:43 AM Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard. Turn the keyboard upside down to let the liquid drain.
05032.book Page 87 Monday, July 10, 2000 11:43 AM 8 Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the software. This section identifies solutions to some possible problems.
05032.book Page 88 Monday, July 10, 2000 11:43 AM Troubleshooting checklist Before turning on the system, make sure that: ■ The power cord is connected to the AC power-in connector and an AC outlet. ■ The AC outlet is supplying power. ■ If a power strip is used, it is turned on, and the circuit breaker is set. ■ The voltage selection switch on the system power supply reflects the proper voltage.
05032.book Page 89 Monday, July 10, 2000 11:43 AM CD drive problems An audio CD produces no sound. Probable cause Solution The CD is loaded incorrectly Make sure the label is facing up, then try again. The speakers are not connected Make sure the speaker cables are connected properly and securely. The speaker volume is turned down Check the volume control and turn it up if necessary. The speakers may be muted through the Multimedia volume control Click the speaker icon on the task bar.
05032.book Page 90 Monday, July 10, 2000 11:43 AM The system does not recognize the CD drive. 90 Probable cause Solution The CD is not intended for PC use Make sure the CD is PC compatible. The CD is loaded incorrectly Make sure the label is facing up, then try again. The CD is scratched or dirty Try cleaning the CD with a lint-free cloth. Make sure the CD is not scratched.
05032.book Page 91 Monday, July 10, 2000 11:43 AM Diskette drive problems The system does not recognize the diskette drive. Probable cause Solution The diskette drive may be configured incorrectly Restart your computer, then press F1 to open the BIOS Setup utility. In the Advanced | Floppy Configuration menu, make sure that the diskette drive parameters are set correctly. The drive cables are not connected properly Open the system and make sure all cables are correctly connected to the system board.
05032.book Page 92 Monday, July 10, 2000 11:43 AM Hard drive problems The system does not recognize the SCSI drive. Probable cause Solution The SCSI chain is not properly terminated Make sure the last device on the SCSI chain is properly terminated. The drive is configured with a conflicting SCSI address Change the device’s SCSI address to one that is not currently being used by the system. The cables are not connected correctly Open the system and make sure the cable connections are correct.
05032.book Page 93 Monday, July 10, 2000 11:43 AM Memory and processor problems The system detected memory errors during start up. Probable cause Solution Memory was added or removed, and the new configuration was not saved in BIOS Setup utility Open the BIOS Setup utility and save the new memory configuration. The memory was installed incorrectly Make sure the memory is seated and oriented correctly. A memory chip is faulty Replace the card with the faulty chip.
05032.book Page 94 Monday, July 10, 2000 11:43 AM Modem problems The system does not recognize the modem. 94 Probable cause Solution The modem has not been added as new hardware Add the modem as new hardware. The modem is not connected to a live phone jack Make sure the line connected to the modem is working and plugged into the appropriate port on the modem (line port). The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts.
05032.book Page 95 Monday, July 10, 2000 11:43 AM Peripheral/adapter problems The system does not recognize a SCSI device. Probable cause Solution The device needs to be added as new hardware In the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the on-screen instructions for adding the device. The SCSI ID may be invalid Assign an available SCSI ID to the device.
05032.book Page 96 Monday, July 10, 2000 11:43 AM Printer problems The printer will not turn on. Probable cause Solution The printer is not connected to the system Make sure the data cable is properly connected between the printer and the system. Check the connector and cable for bent or broken pins. The printer is not plugged in Make sure the power cable is plugged into a working power source. The printer is not turned on Make sure the printer’s power switch is depressed or set to the On position.
05032.book Page 97 Monday, July 10, 2000 11:43 AM The printer prints garbled text. Probable cause Solution The wrong driver is being used for the selected printer In the Printers window (Start | Settings | Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the correct printer driver. If not, install the correct one.
05032.book Page 98 Monday, July 10, 2000 11:43 AM System problems The system will not start up. Probable cause Solution The system is not connected to an AC outlet Make sure the power cable(s) are connected correctly to an operating AC power source. The voltage selection switch is not set correctly Make sure the voltage selection switch is set to the correct power source. The system is non-responsive.
05032.book Page 99 Monday, July 10, 2000 11:43 AM The keyboard does not work. Probable cause Solution Keyboard is locked out when password is set Enter the password. A key was depressed while the system was starting up Clear the sticking key, then turn off the system, wait for a few seconds, then turn the system back on. The keyboard is not plugged in or connected properly Make sure the cable is plugged in correctly. Something spilled into the keyboard Turn off the system.
05032.book Page 100 Monday, July 10, 2000 11:43 AM Video problems The system is running but the screen is blank. Probable cause Solution The monitor is not turned on Make sure the monitor is plugged in and turned on. If the monitor is turned on, the green power LED should illuminate. The monitor’s data cable is not connected Make sure the monitor data cable is connected to the video controller on the back of the system.
05032.book Page 101 Monday, July 10, 2000 11:43 AM The color monitor displays everything in black and white. Probable cause Solution The system was turned on before the monitor Make sure the monitor is turned on, then restart the system. The display type is set incorrectly In the Control Panel window (Start | Settings | Control Panel), double-click Display, set the display to the appropriate monitor type, then restart the system. The displayed characters are garbled.
05032.book Page 102 Monday, July 10, 2000 11:43 AM 102 Probable cause Solution The monitor is too close to a source of electrical interference Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be degaussed Turn off the computer and monitor for at least a half hour, then restart the system.
05032.book Page 103 Monday, July 10, 2000 11:43 AM Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Solutions Access denied Try saving to a new file or diskette. Move the write-protection tab over the hole on the back of the diskette.
05032.book Page 104 Monday, July 10, 2000 11:43 AM Error message Solutions Diskette drive reset failed Open the BIOS Setup utility, then make sure the drive settings are correct. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F1 to retry boot Make sure the boot disk contains the Command.com file. Use the BIOS Setup utility (if necessary) to make sure your drive or controller is configured correctly.
05032.book Page 105 Monday, July 10, 2000 11:43 AM Error message Solutions Invalid password Enter your password again, making sure to enter it correctly. Note that some passwords are case sensitive. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password through system board jumper settings.
05032.book Page 106 Monday, July 10, 2000 11:43 AM Error message Solutions Print queue is full Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper Add paper to the printer. Make sure the printer is online. Required parameter missing Make sure you entered the right command. If you are trying to exit MS-DOS to return to Windows, type exit, then press ENTER.
05032.book Page 107 Monday, July 10, 2000 11:43 AM Safety and Regulatory Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed. Warning Please always follow these instructions to help ensure against personal injury and damage to your Gateway system.
05032.book Page 108 Monday, July 10, 2000 11:43 AM Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Make sure you set up the system on a stable work surface. ■ The product should only be operated from the type of power source indicated on the rating label.
05032.book Page 109 Monday, July 10, 2000 11:43 AM Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environments, or industrial facilities.
05032.book Page 110 Monday, July 10, 2000 11:43 AM Warnings 110 WARNING: English (US) AVERTISSEMENT: Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIAS: Español The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only to qualified personnel. Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation.
05032.book Page 111 Monday, July 10, 2000 11:43 AM WARNING: English (US) AVERTISSEMENT: Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIAS: Español After you have completed the six SAFETY steps above, you can remove the system covers. To do this: 1 Unlock and remove the padlock from the back of the system if a padlock has been installed. 2 Remove and save all screws from the covers. 3 Remove the covers.
05032.book Page 112 Monday, July 10, 2000 11:43 AM 112 WARNING: English (US) AVERTISSEMENT: Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIAS: Español The system is designed to operate in a typical office environment. Choose a site that is: ■ Clean and free of airborne particles (other than normal room dust). ■ Well ventilated and away from sources of heat including direct sunlight. ■ Away from sources of vibration or physical shock.
05032.book Page 113 Monday, July 10, 2000 11:43 AM Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
05032.book Page 114 Monday, July 10, 2000 11:43 AM Declaration of Conformity Responsible Party Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000Fax: (605) 232-2023 Product: Gateway 6400 For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party. This device complies with Part 15 of the FCC Rules.
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05032.book Page 117 Monday, July 10, 2000 11:43 AM European telecommunication information (for products fitted with EU approved modems) Marking by the symbol indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC.
05032.book Page 118 Monday, July 10, 2000 11:43 AM Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency.
05032.book Page 119 Monday, July 10, 2000 11:43 AM Laser safety statement All Gateway systems equipped with CD-ROM and DVD-ROM drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified a “Class 1 Laser Product” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.
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05032.book Page 121 Monday, July 10, 2000 11:43 AM Notices Copyright © 2000 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All rights reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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05032.book Page 123 Monday, July 10, 2000 11:43 AM B Reference Data Specifications System specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change. Mid Tower case size 8.25 in. (20.955 cm) x 18.625 in. (47.3075 cm) x 19.125 in. (48.5775 cm) (W x D x H). Processors As many as two Pentium III™ (FC-PGA Socket 370) processors operating at 667 MHz and faster with 133 MHz front side bus.
05032.book Page 124 Monday, July 10, 2000 11:43 AM Network Interface Integrated Intel 82559 PCI ethernet controller. Video Integrated ATI Rage-XL PCI-based VGA controller with 4 MB of PC100 SDRAM. Expansion Slots Seven PCI slots (two 64-bit/33 MHz and five 32-bit/33 MHz). Power Supply 300 watts. ATX power connector for easy power cable changeover. Certification FCC Class A, UL, CUL, CE Mark, VCCI, CB Scheme.
05032.book Page 125 Monday, July 10, 2000 11:43 AM System I/O addresses The following table shows the location in I/O space of all directly I/O-accessible registers.
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05032.book Page 130 Monday, July 10, 2000 11:43 AM Interrupts The following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided for each interrupt signal.
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05032.book Page 132 Monday, July 10, 2000 11:43 AM DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices.
05032.book Page 133 Monday, July 10, 2000 11:43 AM Index Numerics 3.5-inch device, installing additional 27 5.
05032.book Page 134 Monday, July 10, 2000 11:43 AM secondary IDE 7 secondary processor 6 control/LED board 64 copyright notice 121 CPU 1 fan connector 6 CPU 1 socket 6 CPU 2 fan connector 7 CPU 2 socket 6 creating startup diskette 83 D deleting files 76 DIMMs, installing 37, 38 diskette drive connector 7 replacing the 3.
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05032.book Page 136 Monday, July 10, 2000 11:43 AM problems 73 PS/2 keyboard port 7 PS/2 mouse port 7 R rear chassis fan connector 6 rear panel 4 recovery, system 83 Recycle Bin, emptying 77 regulatory compliance American users 113 Australian users 118 Canadian users 115 European users 116 Japanese users 117 New Zealand users 118 removing bezel 19 chassis cover 18 control/LED board 64 power supply 55 side panel 18 system board 50 system fans 58 replacement parts 109 replacing 3.
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A MAN US 6400 SYS GDE R0 6/00 6400 Server System Manual
