Gateway Notebook User Guide
Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Using the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your notebook from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reinstalling applications and drivers . . . . . . . . . . . . . . . . . . . . . . . . . .
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . .107 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 iv www.gateway.
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1
Chapter 1: Getting Help Thank you for purchasing our notebook! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
Gateway Web site Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.
Chapter 1: Getting Help Support Home Click Support Home, then click Computers. To view support documents for your notebook, type your serial number in the Serial Number box, then click Submit. Click the arrow button to open the Select Your Computer Product box, then click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports.
Help and Support Help and Support Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index. www.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation.
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook’s model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9
Chapter 2: Checking Out Your Gateway Notebook Front Speaker Component LCD panel release latch Icon Headphone jack Speaker Battery Microphone jack charge indicator Power indicator Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release latch Open the LCD panel by sliding the release latch. Battery charge indicator ■ ■ ■ ■ Power indicator ■ ■ ■ LED LED LED LED blue - battery is fully charged. purple - battery is charging.
Left Left Kensington lock slot Component Ventilation fan Icon DVD drive Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots.
Chapter 2: Checking Out Your Gateway Notebook Right Memory USB ports card reader Ethernet jack USB ports IEEE 1394 port Modem jack PC Card slot Component Icon Description PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card” on page 44. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 4-pin IEEE 1394 port.
Back Component Icon Description Ethernet jack Plug a 10/100/1000 Ethernet network cable into this jack. The other end of the cable can be plugged into a cable modem, DSL modem, or an Ethernet network jack. For more information, see “Connecting to a cable or DSL modem or to an Ethernet network” on page 24. Modem jack Plug a modem cable into this jack. For more information, see “Connecting the dial-up modem” on page 23.
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery latch Battery Memory bay Battery lock System label Hard drive bay Component Icon Description Battery latch Slide to release the battery. For more information, see “Changing batteries” on page 54. Battery Provides power when the notebook is not plugged into AC power. Memory bay Install a memory module into this bay. For more information, see “Adding or replacing memory” on page 61. Battery lock Slide to unlock the battery.
Keyboard area Keyboard area Power button Keyboard Status indicators Component Icon Touchpad Description Power button Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 2: Checking Out Your Gateway Notebook Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.
Finding your specifications Finding your specifications For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site” on page 3. Accessories To order accessories, visit the Accessory Store at accessories.gateway.com.
Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 18 www.gateway.
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the volume • Connecting to a wireless network 19
Chapter 3: Getting Started Installing the battery To install the battery: 1 2 3 Close the LCD panel. 4 Slide the battery lock to the locked position. Turn your notebook over so the bottom is facing up. Hold the battery label-side down and slide it into the open battery slot until the battery clicks into place. Connecting the AC adapter You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged.
Connecting the AC adapter To connect the AC adapter: 1 Connect the power cord to the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. 2 Connect the AC adapter to your notebook’s power connector. www.gateway.
Chapter 3: Getting Started 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 10 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the following steps until it turns on: a b 4 Unplug the adapter from your notebook, then plug it back in. Press FN+F1 to toggle the status lights on and off.
Connecting the dial-up modem Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack right side of your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Chapter 3: Getting Started Connecting to a cable or DSL modem or to an Ethernet network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. To connect to a cable or DSL modem or to an Ethernet network: 24 1 Insert one end of the network cable into the network jack the right side of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. www.gateway.
Starting your notebook Starting your notebook To start your notebook: 1 Slide the latch on the front of your notebook, then lift the LCD panel. 2 Press the power button located above the keyboard. The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode. Tips & Tricks 3 For more information about changing the power button mode, see “Changing Power-Saving Settings” in Using Your Computer which has been included on your hard drive.
Chapter 3: Getting Started Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.
Restarting (rebooting) your notebook Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook. To close unresponsive programs and restart your notebook: 1 2 3 4 5 6 Press CTRL+ALT+DEL. The Windows Security dialog box opens. Click Task Manager.
Chapter 3: Getting Started Status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. Num lock Wireless network Caps lock Indicator Icon Wireless network (optional) ■ ■ A Num lock ■ ■ 1 Disc drive ■ ■ ■ Hard drive ■ ■ Important Disc drive Description ■ Caps lock Hard drive LED on - Wireless radio is turned on. LED off - Wireless radio is turned off. LED on - Caps lock is turned on.
Using the keyboard Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
Chapter 3: Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Function keys Icon Description Press these keys labeled F1 to F12 to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Using the keyboard System key combinations When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold FN, then press this system key... To... Toggle the status indicators on or off. For more information, see “Status indicators” on page 28. Turn the optional wireless network on or off. For more information, see the printed network guide that came with your notebook.
Chapter 3: Getting Started Press and hold FN, then press this system key... 5 To... Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network is being used. Press the key combination again to close this box. Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight.
Using the keyboard Press and hold FN, then press this system key... To... Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page 37. Increase volume. For more information, see “Adjusting the volume” on page 37. Decrease volume. For more information, see “Adjusting the volume” on page 37. www.gateway.
Chapter 3: Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Scroll zone Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway.
Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... Move the pointer on the screen. Move your finger around on the touchpad.
Chapter 3: Getting Started To... Do this... Access a shortcut menu or find more information about an object on the screen. Position the pointer over the object. Quickly press and release the right button once. This action is called right-clicking. Move an object on the screen. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.
Adjusting the volume Adjusting the volume You can use the volume control to adjust the overall volume your notebook. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see “System key combinations” on page 31.
Chapter 3: Getting Started Turning your wireless radio on or off Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication devices are examples of devices that provide wireless communication.
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your notebook 39
Chapter 4: Using Drives and Ports Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for...
Using the DVD drive Inserting a CD or DVD [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. Important 3 When you place a single-sided disc in the tray, make sure that the label side is facing up.
Chapter 4: Using Drives and Ports Playing a CD Use a music program or Windows Media Player on your notebook to: ■ Play music CDs ■ Create MP3 and WMA music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library Tips & Tricks For more information about playing CDs, see “Using Windows Media Player” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Using the memory card reader Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™.
Chapter 4: Using Drives and Ports Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook. To remove a memory card: 1 Push the memory card into the notebook. The memory card pops out slightly. 2 3 Pull the memory card out of the notebook. Insert the protector into the memory card slot.
Adding and removing a PC Card To insert a PC Card: ■ Push the card firmly into the PC Card slot label-side up until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: 1 Click the remove hardware name, then click Stop. icon in the taskbar, the PC Card -ORTurn off your notebook. Important 2 If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Release the eject button by pressing the PC Card eject button once. www.
Chapter 4: Using Drives and Ports 3 Eject the PC Card by pressing the eject button again. Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience.
Viewing the display on a projector or monitor 4 Plug the projector’s or monitor’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer’s Web site. 5 After the driver is installed, right-click any empty space on the desktop, then click Properties. The Display Properties dialog box opens. 6 Click the Settings tab.
Chapter 4: Using Drives and Ports Important Press FN+F4 to switch between viewing the display on the LCD panel and viewing the display on the projector or monitor. Important If an external monitor or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. Connecting a video camera to your notebook Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a video camera.
Connecting a video camera to your notebook 2 Connect the other end of the cable to the IEEE 1394 port the side of your notebook. Tips & Tricks on For more information about editing video, see “Editing videos” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.
Chapter 4: Using Drives and Ports 50 www.gateway.
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 51
Chapter 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge.
Recharging the battery Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt . Important If the power cord or battery icon does not appear on the taskbar, click the show hidden icons button.
Chapter 5: Managing Power 6 Select Yes, then press ENTER. The battery recalibration process begins and a screen opens showing you the progress. The entire process will take several hours. Important Do not interrupt the battery recalibration process. If recalibration is interrupted, you must start the process over again. When the recalibration has finished, the message “Press [Esc] key to exit” appears. 7 Press ESC. The battery charge indicator now displays an accurate battery charge.
Changing batteries 2 3 4 Close the LCD panel. 5 Slide the battery release latch, then slide the battery out of the notebook. 6 Slide a recharged battery into the notebook until it snaps into place. 7 Slide the battery lock to the locked position. Turn your notebook over so the bottom is facing up. Slide the battery lock to the unlocked position. www.gateway.
Chapter 5: Managing Power 8 9 Turn your notebook over. Open the LCD panel and press the power button. Extending battery life Conserving battery power To conserve power while using the battery to power your notebook: ■ Dim the display as low as is comfortable. ■ Remove PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. ■ Modify the power management settings for maximum power savings.
Extending battery life ■ Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For more information, see “Recharging the battery” on page 53 and “Changing batteries” on page 54. Tips & Tricks For more information about traveling with your notebook, see “Traveling with your notebook” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Chapter 5: Managing Power Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost. When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off. If your notebook is... ...and you want to... ...
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 59
Chapter 6: Upgrading Your Notebook Preventing static electricity discharge Important Before installing memory or replacing the hard drive, you should read and understand the information in this section. The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Adding or replacing memory Adding or replacing memory Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under “Preventing static electricity discharge” on page 60. 2 3 4 5 6 Turn off your notebook.
Chapter 6: Upgrading Your Notebook 7 With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw 62 www.gateway.
Adding or replacing memory 8 Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.
Chapter 6: Upgrading Your Notebook 9 10 64 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.
Adding or replacing memory 11 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay. Important 12 13 14 15 16 Use only memory modules designed for your Gateway notebook. Gently push the module down until it clicks in place. Replace the memory bay cover, then tighten the cover screws.
Chapter 6: Upgrading Your Notebook Replacing the hard drive kit If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive To replace the hard drive kit: 66 1 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
Replacing the hard drive kit 8 Remove the two hard drive bay cover screws, slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. 9 If your new hard drive already includes the hard drive cover, go to Step 14. -ORIf you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step 10. www.gateway.
Chapter 6: Upgrading Your Notebook 10 Remove the screws that secure the hard drive to the hard drive cover. Screws Screws 68 11 Remove the cover from the old drive. 12 Insert the new drive label side up onto the cover so the screw holes line up. 13 14 Replace the screws that secure the cover to the drive. Slide the new hard drive kit into your notebook, then replace the cover screws. www.gateway.
Replacing the hard drive kit 15 16 Insert the battery, then turn your notebook over. 17 For instructions on installing Windows, your drivers, and your applications, see the instructions in the restore booklet that came with your notebook. Connect the power adapter, modem cable, and network cable, then turn on your notebook. www.gateway.
Chapter 6: Upgrading Your Notebook 70 www.gateway.
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 71
Chapter 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: 72 ■ Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives.
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best.
Chapter 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Protecting your notebook from viruses Protecting your notebook from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your notebook to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your notebook from a virus by: ■ Registering your copy of Norton® Internet Security and subscribing to the virus definition update service.
Chapter 7: Maintaining Your Notebook To scan for viruses: 76 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. www.gateway.
Protecting your notebook from viruses 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your notebook and leave it off for at least 30 seconds. Turn on your notebook and rescan for the virus.
Chapter 7: Maintaining Your Notebook 3 4 Click LiveUpdate. The LiveUpdate wizard opens. 5 When the program has finished, click Finish. Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. Updating Windows Windows Update is the online extension of Windows that helps you keep your notebook up-to-date. Use Windows Update to choose updates for your notebook’s operating system, software, and hardware.
Restoring your system Restoring your system Microsoft System Restore If your notebook is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the notebook to an earlier configuration. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on-screen instructions.
Chapter 7: Maintaining Your Notebook Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 2 80 Turn on your notebook, then press F11. Follow the on-screen instructions. www.gateway.
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 81
Chapter 8: Troubleshooting Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook. ■ Make sure that you are correctly grounded before accessing internal components.
First steps First steps If you have problems with your notebook, try these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
Chapter 8: Troubleshooting Troubleshooting Audio Audio troubleshooting is covered under “Sound” on page 101. Battery Battery troubleshooting is covered under “Power” on page 99. CD drives CD drive troubleshooting is covered under “DVD drives” on page 86. Device installation You have computer problems after adding a new device Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.
Troubleshooting Help and Support For more information about IRQs, click Start, then click Help and Support. Type the keyword IRQs in the Search box , then click the arrow. To free IRQ resources for the new device: 1 In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2 Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable.
Chapter 8: Troubleshooting ■ Change the display settings. Tips & Tricks ■ For instructions on changing the display settings, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
Troubleshooting ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 74. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.
Chapter 8: Troubleshooting A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ Shut down and restart your notebook. ■ Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 74. ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
Troubleshooting To restore deleted files: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow.
Chapter 8: Troubleshooting Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.
Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow.
Chapter 8: Troubleshooting Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and switchboxes. ■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to make sure that the keyboard port works. ■ If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard.
Troubleshooting You see a “Not enough memory” error message Close all programs, then restart your notebook. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook.
Chapter 8: Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 4 Click the location from which you are dialing, then click Edit. Make sure that all settings are correct.
Troubleshooting ■ Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under “Internet” on page 90.
Chapter 8: Troubleshooting ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 2 Close all open programs. Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your modem, then click Properties. The Modem Properties dialog box opens.
Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 4 5 Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box.
Chapter 8: Troubleshooting You cannot connect to your home network ■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Caution ■ If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
Troubleshooting ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 84. Power Your notebook is not working on AC power ■ Make sure that your AC power adapter is connected correctly to your notebook. For more information, see “Connecting the AC adapter” on page 20.
Chapter 8: Troubleshooting Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. ■ Make sure that the printer is online.
Troubleshooting To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.
Chapter 8: Troubleshooting Tips & Tricks ■ For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 31.
Troubleshooting Tips & Tricks For instructions on how to adjust the touchpad settings, see “Changing the mouse or touchpad settings” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Video The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external monitor option.
Chapter 8: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 8: Troubleshooting Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 107
Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway notebook.
Regulatory compliance statements ■ Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet is damaged. ■ The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway.
Appendix A: Safety, Regulatory, and Legal Information Measurements have been performed to show that the RF exposure is below what is considered safe limits; however care should be taken to make sure the user or bystanders keep the transmitter away from their body when the wireless device is transmitting. The transmitting antenna installed in the top third of the lid should be used in a manner to maintain 20 cm (8 inches) from user’s or bystander’s bodies.
Regulatory compliance statements Important Every country has different restrictions on the use of wireless devices. Since your notebook is equipped with a wireless device, when traveling between countries with your notebook, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
Appendix A: Safety, Regulatory, and Legal Information Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory compliance statements California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning Hg The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste.
Appendix A: Safety, Regulatory, and Legal Information the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Canada Industry Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.
Regulatory compliance statements Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Appendix A: Safety, Regulatory, and Legal Information Japanese Notice Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Environmental information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Index A AC adapter connecting 20 connector 13 international adapters 57 accessories purchasing 17 safety precautions 109 application key 30 arrow keys 30 audio adjusting volume 33 back button 32 headphone jack 10 microphone jack 10 muting 33, 37 next button 32 pause button 32 play button 32 stop button 32 troubleshooting 101 volume down button 33 volume up button 33 audio CD cleaning 74 playing 42 automobile power adapter 57 B battery alternate power sources 57 bay 54 changing 54 charge indicator 10, 52 ch
creating 42 inserting 41 playing audio 42 cellular phone memory cards 43 Certificate of Authenticity 16 cleaning audio CD 74 case 73 CD 74 computer exterior 73 computer screen 74 DVD 74 keyboard 74 LCD panel 74 screen 74 clicking 35 closing unresponsive program 27 connecting AC adapter 20 dial-up modem 23 external keyboard 29 external monitor 46 keyboard 29 projector 46 to cable modem 24 to DSL modem 24 to Ethernet 24 to network 24 video camera 48 connections audio 10 broadband Internet 13, 24 cable modem 1
Using Your Computer 7 double-clicking 35 dragging 36 drivers updating 3 drives DVD 11, 40 DVD/CD-RW 11, 40 DVD±RW 11 DVD-RW 40 hard drive 14, 66 identifying drive types 40 multi-format DVD±RW 11 replacing hard drive 66 troubleshooting 86, 89 types 40 DSL modem 24 DVD cleaning 74 creating 42 drive 40 inserting 41 playing 42 troubleshooting 86 DVD drive identifying 40 locating 11 troubleshooting 86 using 40 DVD/CD-RW drive See DVD drive DVD-RW drive See DVD drive See touchpad F fan 11 faxes troubleshooting
hot-swapping 44 LCD brightness 32 LCD/CRT 31 navigation 30 numeric keypad 30 power status 32 Standby 31 Status 32 system 30 system key combinations 31 toggle display 31 Windows 30 I i.
locating 12 memory card types supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 16 model number 16 modem cable 24 connecting 23, 24 DSL 24 jack 13, 23 troubleshooting 93 monitor adding external 46 cleaning 74 color quality 47 display properties 47 port 13 screen resolution 47 mouse troubleshooting 97 USB port 12 moving pointer 35 screen objects 36 MP3 player memory cards 43 multimedia adjusting volume 37 playing DVD 42 using DVD drive 40 using Windows Media Player 42 muting soun
button 15, 31 changing modes 58 connector 13, 20 conserving battery power 56 EmPower adapter 57 extending battery life 56 Hibernate mode 57 indicator 10, 26 management 51, 56 source problems 22 Standby mode 26, 31, 57 status box 32 status indicator 10 troubleshooting 99 turning off notebook 26 turning on notebook 25 printer default 100 inkjet 17 laser 17 troubleshooting 100 USB port 12 programs closing unresponsive 27 opening 35 projector adding 46 color quality 47 display properties 47 screen resolution 47
Standby mode 26, 31, 58 system key 31 starting notebook 25 programs 35 static electricity 60 status indicators battery charge 10, 52 Caps Lock 28 drive activity 28 hard drive 28 location 15 numeric keypad 28 Pad Lock 28 power 10 toggle on or off 31, 102 troubleshooting 102 Support getting specifications 17 using 3 surge protector 22 Suspend 31 system identification label 14, 16 system keys combinations 31 locating 30 system restore 79 T technical support automated troubleshooting 105 Support 17 Technical S
status indicators 102 technical support 104 telephone support 104 touchpad 102 video 103 Web site connection speed 91 turning off notebook 26, 27 wireless network 31, 38 turning on notebook 25 wireless network 31, 38 tutoring fee-based 106 U W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 16 restoring 79 updating 78 Windows Media Player 42 Windows Security Center using 75 wireless network button 31 turning off 38 turning on 38 updating device drivers 3 Norton Internet Security
MAN M360/6000/6800 USR GDE R1 5/05
