your Gateway computer user'sguide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gateway model number . . . . . . . .
Adding icons to the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Identifying window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Viewing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Creating folders . . . . . . . . . . . . . . . . . .
7 Using Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Recording and playing audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Playing audio and video files with the Windows Media Player . . . . . . . . . . . . . . . . 82 Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . .
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . .
11 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219 Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220 Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Troubleshooting . . . . . .
Checking Out Your Gateway Computer 1 This chapter introduces you to the basic features of your Gateway computer.
Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. CD/DVD drive Media card reader IEEE 1394 port Diskette drive USB ports Reset button Hard drive indicator Power indicator Power button 2 www.gateway.
Front Component CD/DVD drive Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 84. This drive may be a CD, CD-RW, DVD, or DVD/CD-RW drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 84.
Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Thumbscrew Voltage switch PS/2 mouse port PS/2 keyboard port USB ports Serial port Parallel port USB ports Ethernet (network) jack Monitor ports Audio jacks Thumbscrew Telephone jack Modem jack 4 www.gateway.
Back Component Icon Description Power connector Plug the power cable into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States.
Chapter 1: Checking Out Your Gateway Computer Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance.
Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in Help and Support or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page 28. www.gateway.
Chapter 1: Checking Out Your Gateway Computer Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home. After you have set up a home network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.
Accessories Laser printers and cartridges are more expensive, but usually they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive.
Chapter 1: Checking Out Your Gateway Computer 10 www.gateway.
Getting Started 2 Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
Chapter 2: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of display is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the computer display or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. Avoiding discomfort and injury from repetitive strain 14 ■ Vary your activities to avoid excessive repetition.
Protecting from power source problems Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Chapter 2: Getting Started Starting your computer To start your computer: 1 2 Connect the cables to your computer using the setup poster. Press the power button on your computer. Power button 16 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. www.gateway.
Turning off your computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer: 1 Click Start, then click Turn Off Computer.
Chapter 2: Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens.
Multifunction keyboard Multifunction keyboard Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 2: Getting Started Special-function buttons Previous Stop Play/Pause Next Volume down Mute Volume up Special-function buttons Icons Help My Documents Search E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of the CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume. Volume up Increase the volume. Mute Turn off all sound.
Multifunction keyboard Special-function buttons Icons Press to... E-mail Open your e-mail program. Search Open online search. Internet Open your Web browser. www.gateway.
Chapter 2: Getting Started Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. 22 www.gateway.
Mouse Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Chapter 2: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as FireWire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Getting Help 3 This chapter tells you about additional information resources available to help you use your computer.
Chapter 3: Getting Help Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You can find help information by clicking a link, performing a search, or browsing the index.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see “Using the Internet” on page 55.
Gateway Web site Support Home To get specific information about your computer, type your serial number into the My Support box, then click Continue, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 7. Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. By entering your serial number, you get specific documents related to your system.
Chapter 3: Getting Help 30 www.gateway.
Windows Basics 4 Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 31
Chapter 4: Windows Basics About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support.
Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running. Click a program’s button on the taskbar to open the program’s window.
Chapter 4: Windows Basics Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. 2 Click All Programs to see all programs and files in the Start menu.
Using the desktop Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: 1 2 Click Start, then click All Programs. 3 Click Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Right-click (press the right mouse button) the program that you want to add to the desktop.
Chapter 4: Windows Basics Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Title bar Menu bar 36 Close Maximize Minimize www.gateway.
Identifying window items Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the window title. Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the program button in the taskbar opens the window again. Clicking the maximize button expands the active window to fit the entire computer display.
Chapter 4: Windows Basics Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A computer almost always has more than one drive.
Working with files and folders To see the files and folders on a drive: ■ Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click Show the contents of this drive. Help and Support For more information about files and folders, click Start, then click Help and Support. Type the keyword files and folders in the Search box , then click the arrow. Creating folders Folders are much like the folders in a file cabinet.
Chapter 4: Windows Basics To create a folder: 1 2 Click Start, then click My Computer on the Start menu. 3 If you want to create a new folder inside an existing folder, double-click the existing folder. If you do not see the contents of the drive or folder, click Show the contents of this drive or Show the contents of this folder. 4 5 Click File, New, then click Folder. The new folder is created. Double-click the drive where you want to put the new folder.
Working with files and folders Copying and moving files and folders The skills you need to copy and move files are called copying, cutting, and pasting. When you copy and paste a file or folder, you place a copy of the file or folder on the Windows clipboard, which temporarily stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.
Chapter 4: Windows Basics To move a file or folder to another folder: 1 Locate the file or folder you want to move. For more information, see “Viewing drives” on page 38 and “Searching for files” on page 46. 2 Right-click (press the right mouse button) the file or folder that you want to move. A pop-up menu opens on the desktop. 3 4 5 6 Click Cut on the pop-up menu. Open the destination folder. With the pointer inside the destination folder, right-click. Click Paste.
Working with files and folders Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied. In Windows, you throw away files and folders by first moving them to the Windows trash can, called the Recycle Bin, where they remain until you decide to empty the bin. You can recover any file in the Recycle Bin as long as the bin has not been emptied.
Chapter 4: Windows Basics To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. 1 Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens. 2 Click File, then click Empty Recycle Bin. Windows asks you if you are sure that you want to empty the bin. 3 Click Yes. Windows permanently deletes all files in the Recycle Bin.
Working with files and folders To browse for a file: 1 2 3 Click Start, then click My Computer. The My Computer window opens. Double-click the drive or folder that you think contains the file or folder that you want to find. If you do not see the contents of a folder, click Show the contents of this drive or Show the contents of this folder. Continue double-clicking folders and their subfolders until you find the file or folder you want.
Chapter 4: Windows Basics Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility to search by: ■ Name or part of a name ■ Creation date ■ Modification date ■ File type ■ Text contained in the file ■ Time period in which it was created or modified You can also combine search criteria to refine searches.
Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 Click Start, then click Search. The Search Results window opens. Click All files and folders. 2 If you want to search by file or folder name, type in all or part of the file or folder name in the name box in the left pane of the window. ■ If you type all of the name, Search will list all files and folders of that name.
Chapter 4: Windows Basics 3 Click Search. When the search is completed, Windows lists the files and folders whose names contain the text that you searched for. 4 Open a file, folder, or program by double-clicking the name in the list. Help and Support For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box , then click the arrow.
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples show how to create, save, open, and print a document using Microsoft® WordPad. Similar procedures apply to other programs such as WordPerfect, Microsoft Word, and Microsoft Excel.
Chapter 4: Windows Basics Saving a document After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens. Save in list File name 2 Click the arrow button to open the Save in list, then click the folder where you want to save the file. If you do not see the folder you want, browse through the folders listed below the Save in list. 3 4 Type a new file name in the File name box. Click Save.
Working with documents Opening a document To view, revise, or print an existing document, first you need to open it. Open the document in the program that it was created in. To open a document: 1 2 3 Start the program. Click File, then click Open. Click the arrow button to open the Look in list, then click the folder you want to open. If you do not see the folder you want, browse through the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens.
Chapter 4: Windows Basics Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, see the printer documentation. To print a document: 1 2 3 4 Make sure that the printer is turned on and loaded with paper. Start the program and open the document. Click File, then click Print. The Print dialog box opens. Set the print options, then click OK. The document prints.
Shortcuts Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. To... Do this... Copy a file, folder, text, or graphic Click the item, then press CTRL + C. Cut a file, folder, text, or graphic Click the item, then press CTRL + X.
Chapter 4: Windows Basics 54 www.gateway.
Using the Internet 5 This chapter provides information about the Internet and the World Wide Web.
Chapter 5: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP).
Setting up an Internet account If you want to access the Internet you need: ■ A modem – a device that connects your computer to other computers or servers using a telephone, DSL, or cable line. ■ An Internet service provider – a company that provides access to the Internet through an ISP server. When you connect to an ISP, the ISP server lets you access the Internet and your e-mail messages. ■ A Web browser – a program that displays information from the World Wide Web.
Chapter 5: Using the Internet Accessing your Internet account To connect to your America Online Internet account: 1 2 Click Start, All Programs, then click America Online. Complete the member name and password information, then click Connect. Your computer dials the Internet account telephone number. After connecting, the Welcome window opens. If you are using a service other than America Online, check with your ISP for the correct procedure for connecting.
Using the World Wide Web Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser.
Chapter 5: Using the Internet Connecting to a Web site After you set up an account with an Internet service provider (ISP) such as America Online, you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. After your computer connects, a default opening page or welcome screen opens. 2 To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.
Using the World Wide Web Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer. To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses” on page 164. To download files or programs from a Web site: 1 2 Connect to your Internet account.
Chapter 5: Using the Internet Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes. An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that “hosts” that user.
Using e-mail Checking your e-mail To check your e-mail using America Online: 1 2 3 Connect to your America Online account. Click Read. Double-click the message you want to read. For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail, click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.
Chapter 5: Using the Internet 64 www.gateway.
Sending and Receiving Faxes 6 Microsoft Fax lets you send and receive faxes using the modem. Read this chapter to learn how to: ■ Install and configure Fax ■ Create and send a new fax ■ Set up a fax cover page template ■ Fax a document you scanned or created in another program ■ Receive, view, and print a fax Help and Support For more information about sending and receiving faxes, click Start, then click Help and Support. Type the keyword Fax in the Search box , then click the arrow.
Chapter 7: Sending and Receiving Faxes Installing and configuring Fax Important Your modem cable must be installed before you can send and receive faxes. You cannot use your standard telephone modem to connect to the Internet while sending and receiving faxes. Installing Fax Microsoft Fax lets you send and receive faxes using your modem. When Windows XP was originally installed on your computer, Fax was not installed. You need to install Fax from your blue Operating System CD.
Installing and configuring Fax Configuring Fax Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers contain this information, some of which is required by law. The Fax Configuration Wizard opens the first time you try to send a fax. Important The first time you run the Fax Configuration Wizard, you may need to provide information in the Location Information and the Phone and Modem Options dialog boxes.
Chapter 7: Sending and Receiving Faxes 4 Click the arrow to open the Please select the fax device list, then click the modem you are using to send and receive faxes. 5 If you want the modem to automatically answer the telephone in order to receive faxes, click the Enable Receive check box. 6 7 Click Next. The Transmitting Subscriber Identification (TSID) screen opens. Type the transmitting fax identifier information. This identifier information is required by law.
Sending a simple fax 10 If you set up your computer to receive faxes, select a folder you want to store received faxes in and a printer you want to print received faxes on, then click Next. The Configuration Summary screen opens. 11 Click Finish. Sending a simple fax You can use the Send Fax Wizard to send a simple one-page fax to one or more recipients. To send a simple fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Send a Fax. The Send Fax Wizard opens.
Chapter 7: Sending and Receiving Faxes 70 5 If you want to send your fax to more than one recipient, click Add and type the name and fax number of the next recipient. 6 When you have added all your recipients, click Next. The Preparing the Cover Page screen opens. 7 Click the arrow to open the Cover page template, then click the cover page template you want to use. 8 9 Type the subject text in the Subject line area. Type the message text in the Note area, then click Next. The Schedule screen opens.
Setting up your cover page template Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor. On this template, you insert information fields that automatically import values you enter in both the Send Fax Wizard and the Fax Configuration Wizard when you send your fax.
Chapter 7: Sending and Receiving Faxes Faxing from programs To fax a document directly from most programs: 1 2 3 4 5 Open your document in the program it was created in. Click File, then click Print. The Print dialog box opens. Click the arrow button to open the Name list, then click the Fax printer. Click Print or OK. The Send Fax Wizard opens. Complete the wizard by following the instructions in “Sending a simple fax” on page 69.
Receiving and viewing a fax Receiving and viewing a fax To receive and view a fax: 1 Click Start, All Programs, Accessories, Communications, Fax, then click Fax Console. The Fax Console opens. When the Fax Console is open, it detects incoming faxes and stores them in the Inbox. 2 To view a fax, click Inbox, then double-click the fax you want to view. The fax viewer opens, where you can view and print the fax. Canceling a fax You can cancel a fax that you have set up to send at a time in the future.
Chapter 7: Sending and Receiving Faxes Automatically retry sending a fax You can set up Fax so it continues to try sending your fax if the receiving fax machine is busy. Important Fax is automatically set up to retry three times at ten minute intervals. To automatically retry sending a fax: 1 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers.
Automatically cancelling a fax Automatically cancelling a fax If your computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax: 1 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click View installed printers or fax printers. The Printers and Faxes window opens.
Chapter 7: Sending and Receiving Faxes 76 www.gateway.
Using Multimedia 7 This chapter provides information on using the multimedia capabilities of your computer.
Chapter 6: Using Multimedia Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard.
Adjusting the volume 3 Click the Volume tab. 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.
Chapter 6: Using Multimedia Recording and playing audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see “Checking Out Your Gateway Computer” on page 1. 2 Click Start, All Programs, Accessories, Entertainment, then click Sound Recorder. The Sound Recorder opens.
Recording and playing audio To play an audio recording in Sound Recorder: 1 2 3 4 Open the Sound Recorder. Click File, then click Open. The Open dialog box opens. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about making or playing an audio recording, click Start, then click Help and Support.
Chapter 6: Using Multimedia Playing audio and video files with the Windows Media Player The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 Click Start, All Programs, then click Windows Media Player. The Windows Media Player opens. Video file information Video screen Play Stop 82 www.gateway.
Playing audio and video files with the Windows Media Player 2 Click File, then click Open. The Open dialog box opens. Important 3 4 If the menu bar does not appear, click the show menu bar button. Click the file you want to play, then click Open. Play the file by clicking clicking (stop). Help and Support (play), then stop playing the file by For more information about playing audio and video using the Windows Media Player, click Start, then click Help and Support.
Chapter 6: Using Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos: CD-RW drive Use a CD-RW drive for installing programs, playing audio CDs, accessing data, and creating CDs. You can only write to a CD-R disc once. You can write to and erase CD-RW discs multiple times.
Using the CD or DVD drive Inserting a CD or DVD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. Manual eject hole Activity indicator 2 Place the disc in the tray with the label facing up. Important 3 Eject button When you place a single-sided disc in the tray, make sure that the label side is facing up.
Chapter 6: Using Multimedia Listening to CDs You can use Windows Media Player to listen to music CDs. You can also use MUSICMATCH to listen to CDs. For more information, see “Using MUSICMATCH” on page 88. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a CD: 1 2 Insert a CD into the CD or DVD drive. If a dialog box opens with a list of CD players, click Windows Media Player. The Windows Media Player opens.
Listening to CDs 3 When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume” on page 78. www.gateway.
Chapter 6: Using Multimedia Using MUSICMATCH Using MUSICMATCH®, you can: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio For more information on using MUSICMATCH, see its online help. Playing CDs You can use the MUSICMATCH program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer.
Using MUSICMATCH 3 If an Audio CD dialog box opens, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The musicmatch window opens, the CD begins playing, and the names of the music tracks appear in the playlist area. - OR If a dialog box does not open, click Start, All Programs, MUSICMATCH, then click MUSICMATCH Jukebox. The musicmatch window opens, the CD begins playing, and the names of the music tracks appear in the playlist area. www.gateway.
Chapter 6: Using Multimedia Creating MP3 music files Using MUSICMATCH, you can copy the tracks from a music CD to your computer’s hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard for digitally compressing high-fidelity music into compact files without noticeably sacrificing quality. MP3 files end in the file extension .MP3. Important Some music CDs have copy protection software. You cannot copy tracks from these CDs.
Using MUSICMATCH 4 5 If the CD is playing, click Stop. 6 7 8 Click to clear the check box for any track you do not want to record. In the MUSIC CENTER area, under COPY, click CD -> Files. The MUSICMATCH recorder opens. Click Start. When a message appears that tells you the CD drive needs to be configured, click OK. After the drive is configured, MUSICMATCH records the tracks to your hard drive as MP3 files. A progress bar appears next to each track as it is recorded.
Chapter 6: Using Multimedia 92 4 Click Options, Music Library, then click Edit Track Tag(s). The Edit Track Tag(s) dialog box opens. 5 6 Enter information such as track title, lead artist, album, and genre. Click OK. The new track information appears in the MUSICMATCH playlist, music library, and recorder window. www.gateway.
Using MUSICMATCH Building a music library Use MUSICMATCH to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a music file. You can add music tracks to your music library by: ■ Creating MP3 files – When you create MP3 files from the tracks on your music CD, MUSICMATCH automatically adds these files to your music library.
Chapter 6: Using Multimedia Changing the music library display settings To change the music library display settings: 94 1 In MUSICMATCH, click Options, then click Settings. The Settings window opens. 2 Click the Music Library tab. 3 Click an arrow button to open a column list, then click the category that you want to display in the column. 4 When you have finished selecting categories, click OK. www.gateway.
Playing a DVD Listening to Internet radio To listen to an Internet radio station: 1 2 3 Connect to the Internet, then open MUSICMATCH. In the MUSIC CENTER area, under PLAY, click Online Music. To select one of the MUSICMATCH Internet radio stations, click Featured Radio Stations or Radio Stations, the radio station, then click the arrow in the play this station box. MusicMatch connects to the station and plays the audio.
Chapter 6: Using Multimedia To play a DVD: 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up. 2 3 Turn off your screen saver and standby timers. To play a DVD using InterVideo DVD, click Start, All Programs, DVD, then click DVD Player. The InterVideo DVD Player video screen and control panel open. -ORTo play a DVD using Windows Media Player, click Start, All Programs, then click Windows Media Player. The Windows Media Player opens.
Creating CDs and DVDs Creating CDs and DVDs You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more. Important We recommend that you do not use your computer for other tasks while creating CDs. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies.
Chapter 6: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 98 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. www.gateway.
Creating CDs and DVDs 2 Click Copy entire disc. The Select source and destination screen opens. 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive. If you have two drives, insert the disc in your non-recordable drive. 4 Click the arrow to open the Source drive list, then click the drive that contains your source disc. 5 Click the arrow to open the Destination drive list, then click your recordable drive.
Chapter 6: Using Multimedia 7 100 Click Burn. The Nero’s Title and CD Database dialog box opens. www.gateway.
Creating CDs and DVDs 8 Wait until the dialog box closes. - OR Click Cancel. The Burning Process screen opens. If you are using one drive, Nero Express copies the tracks or files to your hard drive. If you are using two drives, Nero Express copies the tracks from the source disc to the blank, recordable disc. 9 10 11 12 If you are using one drive, a message prompts you to insert a CD or DVD. Remove the source CD or DVD, insert a blank, writable CD or DVD, then wait for the message box to close.
Chapter 6: Using Multimedia Creating a data CD or DVD To create a data CD or DVD: 102 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD or DVD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Data, then click Data Disc. The Disc Content screen opens. www.gateway.
Creating CDs and DVDs 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Chapter 6: Using Multimedia 9 104 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Creating CDs and DVDs Copying music tracks To copy music CD tracks to your hard drive: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 4 If an Audio CD dialog box opens, click Take no action, then click OK. Click More. The Nero Toolbar opens. www.gateway.
Chapter 6: Using Multimedia 5 Click the Save Tracks icon. The Nero’s Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 106 www.gateway.
Creating CDs and DVDs 7 If a message box opens, click OK. The Save Tracks dialog box opens. 8 Click the arrow button to open the Output file format list, then click the format you want for the saved tracks. 9 To record all the tracks, click GO. The recording process begins. - OR To record selected tracks, hold down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.
Chapter 6: Using Multimedia Creating a music CD To create a music CD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Music, then click one of the following options: ■ Audio CD to create a music CD that will play on all CD players. Nero Express converts MP3 and WMA files to Audio CD format.
Creating CDs and DVDs The screen you use to add files opens. www.gateway.
Chapter 6: Using Multimedia 110 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Creating CDs and DVDs 9 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Chapter 6: Using Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more.
Connecting a digital camera Connecting a digital camera You can connect most digital cameras to your computer’s USB port to transfer pictures. To connect a digital camera: 1 Connect one end of the USB cable to your digital camera, and connect the other end of the cable to a USB port on your computer. 2 Use the program that came with your digital camera to transfer the pictures to your computer. -ORUse the Scanner and Camera Wizard to transfer the pictures to your computer.
Chapter 6: Using Multimedia Connecting a digital video camera Your computer has an IEEE 1394 (also known as Firewire or i.Link) port that can be used to connect to a digital video camera. To find the location of the IEEE 1394 port, see “Checking Out Your Gateway Computer” on page 1. To connect a digital video camera: ■ Connect one end of the IEEE 1394 cable to your video camera, and connect the other end of the cable to the IEEE 1394 port on the front of your computer.
Creating video DVDs To create a video DVD: 1 Insert a blank, writable DVD-R, DVD-RW, DVD+R, or DVD+RW disc into your recordable DVD drive. You cannot use a DVD-RAM disc to create a video DVD. 2 3 If a CD Drive dialog box opens, click Take no action, then click OK. Use Pinnacle Expression to create video DVDs.
Chapter 6: Using Multimedia Using the optional diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette slot Diskette activity indicator Diskette eject button To use a diskette: 116 1 2 Insert the diskette into the diskette drive slot with the label facing up.
Using the optional media card reader Using the optional media card reader You can use media cards to transfer pictures from a digital camera to your computer. You can also use the media card reader to transfer data between your computer and a device that uses media cards, such as a PDA, MP3 player, or cellular telephone.
Chapter 6: Using Multimedia Using a media card To insert a media card: 1 Insert the media card into the appropriate media card slot with the label facing up and the arrow on the label pointing towards your computer. 2 To access a file on the media card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a media card: ■ Pull the media card out of the computer.
Customizing Your Computer 8 This chapter provides information about customizing your computer by changing settings in Windows.
Chapter 7: Customizing Your Computer Adjusting the screen and desktop settings You can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide. Adjusting the color depth and screen area are two of the most basic display settings you may need to change. You can also adjust settings such as the screen background and screen saver.
Adjusting the screen and desktop settings 3 Click the Settings tab. 4 Click the arrow button to open the Color quality list, then click the color depth you want. 5 Click OK, then click Yes. Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search box , then click the arrow. www.gateway.
Chapter 7: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components of the screen (such as icons and menu bars) appear. To adjust the screen resolution: 122 1 Click Start, then click Control Panel. The Control Panel window opens.
Adjusting the screen and desktop settings 4 5 Drag the Screen resolution slider to the size you prefer. Click OK, then click Yes. Help and Support For more information about adjusting screen resolution, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box , then click the arrow. Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box title bars.
Chapter 7: Customizing Your Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR If you want to create a new color scheme as part of a desktop theme: 124 a b Click Advanced. The Advanced Appearance dialog box opens. c d e Change the color or font settings for the item. Click the the arrow button to open the Item list, then click the item you want to change.
Adjusting the screen and desktop settings Changing the desktop background You can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. To change the desktop background: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 3 Click/Double-click the Display icon. The Display Properties dialog box opens.
Chapter 7: Customizing Your Computer 6 If the picture you chose does not cover the entire screen and you did not choose to stretch or tile the image in Step 5, you can change the solid color behind the picture by clicking the arrow button to open the Color list, then clicking a color. 7 Click OK. Help and Support For more information about changing the desktop background, click Start, then click Help and Support. Type the keyword changing desktop background in the Search box , then click the arrow.
Adjusting the screen and desktop settings 3 Click the Screen Saver tab. 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the screen saver. 5 If you want to customize the screen saver, click Settings, then make your changes. If the Settings button is not available, you cannot customize the screen saver you selected.
Chapter 7: Customizing Your Computer Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: 128 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Mouse icon. The Mouse Properties dialog box opens. 3 4 Click one of the tabs to change your mouse settings.
Adding and modifying user accounts Adding and modifying user accounts You can create and customize a user account for each person who uses your computer. You can also switch (change) user accounts without turning off your computer. User account tips ■ If you want to create an account for someone, but you do not want that user to have full access to your computer, be sure to make that account limited. Remember that limited accounts may not be able to install some older programs.
Chapter 7: Customizing Your Computer To switch user accounts: 130 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 3 Click Switch User. The Windows Welcome screen opens. Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. www.gateway.
Power management Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Chapter 7: Customizing Your Computer Changing power settings You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings. Power schemes (groups of power settings) let you change power saving options such as when the monitor or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.
Power management 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button to open the System standby, Turn off monitor, or Turn off hard disks list, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme, click Start, then click Help and Support.
Chapter 7: Customizing Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Activating and using Hibernate mode To activate Hibernate mode: 134 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. www.
Power management 3 Click the Hibernate tab. 4 Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box. 5 Click OK. www.gateway.
Chapter 7: Customizing Your Computer To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open the System hibernates list, then click the time you want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: Click Start, then click Turn Off Computer.
Power management 3 Click the UPS tab. 4 5 6 7 Click Select. The UPS Selection dialog box opens. Click the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box , then click the arrow. www.gateway.
Chapter 7: Customizing Your Computer 138 www.gateway.
Networking Your Computer 9 Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers.
Chapter 11: Networking Your Computer Benefits of networking A network lets you: ■ Share a single Internet connection ■ Share computer drives ■ Share peripheral devices ■ Stream audio and video files ■ Play multi-player games Sharing a single Internet connection Each computer that is connected to the network can share the same broadband connection or modem and telephone line and access the Internet at the same time.
Benefits of networking Sharing peripheral devices Each computer that is connected to the network can share the same peripheral devices, such as a printer. Select print from the computer you are currently using and your file is automatically printed on your printer no matter where it is located on your network. Help and Support For more information about sharing network devices, click Start, then click Help and Support. Type the keyword sharing in the Search box , then click the arrow.
Chapter 11: Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.
Using a wired Ethernet network Using a wired Ethernet network A wired Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps.
Chapter 11: Networking Your Computer Example wired Ethernet network The following is an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
Using a wired Ethernet network Equipment you need for a wired Ethernet network For a wired Ethernet network you need: ■ An Ethernet jack on each desktop computer, notebook, and tablet PC. - OR An Ethernet card (also called network interface cards or NICs) installed in each desktop computer. - OR An Ethernet PC Card installed in each notebook. ■ An Ethernet router. Select a router that gives you the following features: ■ A jack for connecting to a cable or DSL modem.
Chapter 11: Networking Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet network. A wireless Ethernet network allows you the freedom to move about your home or office with your notebook or tablet PC. For example, you can take your notebook or tablet PC from your home office to your patio without having an Ethernet jack available.
Using a wireless Ethernet network Important The speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. The two most common types of wireless Ethernet networks are access point and peer-to-peer. www.gateway.
Chapter 11: Networking Your Computer Example access point wireless Ethernet network By using an access point, you can join a wireless Ethernet network and access a wired Ethernet network. The following example shows how an access point also lets you access the Internet. The following is an example of an access point wireless Ethernet network. The network is made up of an access point, a cable or DSL modem, and your computers. The access point is the central control point for the network.
Using a wireless Ethernet network Equipment you need for an access point wireless Ethernet network For an access point wireless Ethernet network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in ■ A wireless Ethernet access point to
Chapter 11: Networking Your Computer Example peer-to-peer wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. 150 www.gateway.
Using a wireless Ethernet network Equipment you need for a peer-to-peer wireless Ethernet network For a peer-to-peer wireless Ethernet network you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built-in For more information For more informatio
Chapter 11: Networking Your Computer Using your computer on a network Installing and configuring your computer for Ethernet networking The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click Start, All Programs, then click Gateway Documentation. 152 www.gateway.
Moving from Your Old Computer 10 If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.
Chapter 8: Moving from Your Old Computer Using the Windows XP Files and Settings Transfer Wizard You can move your data files and personal settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard also moves specific files or entire folders, such as My Documents, My Pictures, and Favorites.
Transferring files Transferring files You can manually transfer your personal data files by copying them to removable media, such as a writable CD or Zip disk, or by using a home network. For more information, see “Creating CDs and DVDs” on page 97. Finding your files Many programs automatically save your personal data files in the My Documents folder. Look in your old computer’s My Documents folder for personal data files. Use Windows Find or Search to locate other personal data files.
Chapter 8: Moving from Your Old Computer You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .
Transferring Internet settings Transferring Internet settings You can use different methods to transfer your Internet account from your old computer to your new one. Setting up your ISP ■ If your current Internet service provider (ISP) software came preinstalled on your new computer, run that setup program. If it asks to set up a new account or an existing one, choose to set up an existing account.
Chapter 8: Moving from Your Old Computer Transferring your e-mail and address book See your old e-mail program’s online help for information on exporting and importing e-mail messages and the address book. You can often export all of your old e-mail messages or address book to a recordable drive, then import them from the CD into your new computer’s e-mail program.
Installing your old printer or scanner Installing a parallel port printer You can usually install parallel port printers by following these steps. To install your old printer: 1 2 3 4 Shut down and turn off your computer. Connect your parallel port printer. Turn on your printer, then turn on your computer. If Windows detects your printer, install your printer by following the on-screen instructions. You are finished. - OR If Windows does not detect the printer, go to the next step.
Chapter 8: Moving from Your Old Computer Installing your old programs You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. Spend some time going through your old computer’s Start and Programs menus, making note of any programs you want to install on your new computer. Locate your original program installation CDs and installation guides.
Maintaining Your Computer 11 This chapter provides basic information about maintaining your computer hardware and software.
Chapter 9: Maintaining Your Computer Caring for your computer To extend the life of your system: 162 ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.
Caring for your computer Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Immediately after purchase Monthly When needed See...
Chapter 9: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Chapter 9: Maintaining Your Computer To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: 166 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Managing hard drive space Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 2 Click Start, then click My Computer. The My Computer window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.
Chapter 9: Maintaining Your Computer Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 2 168 Click Start, then click My Computer. The My Computer window opens. Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties. The Properties dialog box opens at the General tab. 3 4 Click Disk Cleanup. The Disk Cleanup dialog box opens.
Managing hard drive space Help and Support For more information about keeping the hard drive space free of unnecessary files, click Start, then click Help and Support. Type the keyword disk cleanup in the Search box , then click the arrow. Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.
Chapter 9: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Check Now. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
Managing hard drive space Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Chapter 9: Maintaining Your Computer 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Managing hard drive space Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD (if you have a recordable drive). Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup. For more information, see “Creating CDs and DVDs” on page 97.
Chapter 9: Maintaining Your Computer 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard, click Start, then click Help and Support.
Cleaning your computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Chapter 9: Maintaining Your Computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Cleaning your computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway.
Chapter 9: Maintaining Your Computer 178 www.gateway.
Restoring Software 12 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.
Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in Help and Support.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 10: Restoring Software 6 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 7 Select a single device driver to reinstall. - OR Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.) 8 9 Click Install.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by using your modem and telephone line to direct-dial the device driver update service. To update device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. If the program starts automatically, go to Step 5. - OR If the program does not start automatically, go to Step 2.
Chapter 10: Restoring Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. Type the keyword updating drivers in the Search box , then click the arrow. Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs.
Reinstalling programs 9 Select a single program to reinstall. - OR Click Automatic Installation, then select multiple programs to reinstall. (Grayed out programs are not available for Automatic Installation. To select these programs, click Manual Installation.) 10 11 Click Install. Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation.
Chapter 10: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see “Troubleshooting” on page 222. ■ Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 181. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software. The Restoration CDs step you through reinstalling Windows XP.
Reinstalling Windows 5 6 7 8 9 10 11 Select 1. Delete all files (Automated Fdisk/Format). Select 1. Continue deleting all files and restart. When prompted, press any key to continue. Select 2. Boot from CD-ROM. Select a language option. Select 2. Automated installation of Windows XP. If an Advanced Menu option appears and your computer does not have a hard drive that requires a special hard drive driver, select 1. Normal installation of Windows (XP or 2000). This is the most commonly selected option.
Chapter 10: Restoring Software 188 19 When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close. 20 Install additional programs by following the instructions in “To reinstall programs from the Applications CD(s):” on page 184. 21 Install other software, such as Microsoft Works Suite and gaming software, by following the instructions in “To reinstall other programs from a CD:” on page 185. www.gateway.
Upgrading Your Computer 13 This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Open and close the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■ Add memory ■ Change the battery ■ Replace system boards You must open the computer case to upgrade or replace components.
Chapter 11: Upgrading Your Computer Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. For more information, see “Cleaning your computer” on page 175. Selecting a place to work Work on your computer in an area that: ■ Is clean (avoid dusty areas). ■ Is a low-static environment (avoid carpeted areas). ■ Has a stable surface on which to set your computer.
Gathering the tools you need Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Chapter 11: Upgrading Your Computer Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Removing the side panel To remove the side panel: 192 1 Follow the instructions in “Preventing static electricity discharge” on page 191.
Opening the case 4 Remove the two thumbscrews from the side panel cover. Thumbscrew Thumbscrew www.gateway.
Chapter 11: Upgrading Your Computer 5 194 Slide the side panel toward the back of the computer, then pull the panel away from the computer. www.gateway.
Opening the case Removing the front bezel To remove the front bezel: ■ Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.
Chapter 11: Upgrading Your Computer Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches 196 www.gateway.
Closing the case 3 4 Replace the two side panel thumbscrews. Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place. www.gateway.
Chapter 11: Upgrading Your Computer Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such as CD or DVD drives, and 3.5-inch drives, such as diskette drives. To add or replace a CD, DVD, or diskette drive: 198 1 Remove the side panel by following the instructions in “Removing the side panel” on page 192. 2 Remove the front bezel by following the instructions in “Replacing the front bezel” on page 197. www.gateway.
Adding or replacing a CD, DVD, or diskette drive 3 If you are adding a drive, locate an empty drive bay. - OR If you are replacing a drive, go to Step 6. 4 Remove the drive bay cover in the front bezel that matches the empty drive bay you are installing the drive into. To remove the cover, place the front bezel face-down, then press the two cover release tabs inward. 5 Go to Step 8. www.gateway.
Chapter 11: Upgrading Your Computer 6 If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable 200 www.gateway.
Adding or replacing a CD, DVD, or diskette drive 7 Press the drive release latch, then slide the drive forward and out of the drive bay. 8 Set the drive jumpers on the new drive, if necessary. See the drive documentation for further instructions. 9 Install a screw into the left rear mounting screw hole in the new drive. 10 Slide the new drive into the drive bay. Push firmly until the drive release latch locks the drive into place. www.gateway.
Chapter 11: Upgrading Your Computer 202 11 Reconnect the drive cables using your notes from Step 3. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 12 Close the case by following the instructions in “Closing the case” on page 196. www.gateway.
Replacing the hard drive Replacing the hard drive Use these instructions to replace the hard drive. To replace the hard drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 192. 2 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.
Chapter 11: Upgrading Your Computer 204 3 Press the drive release latch, then slide the drive out of the drive bay. 4 Set the jumpers on the drive. See the drive documentation for further instructions. 5 6 Install a screw into the left rear mounting screw hole in the new drive. Slide the new drive in the drive bay. Push firmly until the drive release latch locks the hard drive into place. www.gateway.
Replacing the hard drive 7 Reconnect the drive cables using your notes from Step 2. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 8 Replace the side panel following the instructions in “Replacing the side panel” on page 196. www.gateway.
Chapter 11: Upgrading Your Computer Adding or replacing add-in cards An add-in card is a card used in the computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 192. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
Adding or replacing add-in cards 5 If you are replacing an AGP video card, press the AGP release latch. 6 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. www.gateway.
Chapter 11: Upgrading Your Computer Warning Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. 7 Install the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. 8 9 Secure the add-in card with the retention screw. If you disconnected any cables, reconnect the add-in card cables using your notes from Step 3.
Installing memory 3 Find the memory module banks on your system board. DIMM Bank 0 www.gateway.
Chapter 11: Upgrading Your Computer 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 210 5 Fill the DIMM 0 memory slot first. When adding memory, fill the DIMM 1 memory slot.
Installing memory 9 10 Turn on your computer. Windows starts and the Windows desktop appears. Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.
Chapter 11: Upgrading Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Replacing the system battery 6 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Battery 7 8 Push the battery release tab. The battery pops out of the socket. 9 Replace the side panel by following the instructions in “Replacing the side panel” on page 196. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.
Chapter 11: Upgrading Your Computer Replacing the power supply To replace the power supply: 214 1 Remove the side panel by following the instructions in “Replacing the side panel” on page 196. 2 Place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations and orientation.
Replacing the power supply 4 Remove the four retention screws that secure the power supply to the case. Screw Screw Screw Screw www.gateway.
Chapter 11: Upgrading Your Computer 5 Slide the power supply up and away from the power supply brackets. 6 Install the new power supply into the case, then install the four retention screws to secure the power supply to the case. 7 Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for further instructions. 8 Close the case by following the instructions in “Closing the case” on page 196.
Replacing the system board 4 Remove the memory modules by following the instructions in “Installing memory” on page 208. 5 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) 6 Use a Phillips screwdriver to remove the ten system board screws. Screw Screw Screw Screw Screw Screw Screw Screw Screw www.gateway.
Chapter 11: Upgrading Your Computer 218 7 8 Lift the system board up and out of the case. 9 Reconnect the power and data cables using your notes from Step 5. See the system board documentation for further instructions. 10 Reinstall the memory modules by following the instructions in “Installing memory” on page 208. 11 Reinstall the add-in cards by following the instructions in “Adding or replacing add-in cards” on page 206.
Troubleshooting 14 This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 25, for more information about how to get help.
Chapter 12: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Do not attempt to open the monitor case. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids the warranty.
Software support tools ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see the program’s printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow.
Chapter 12: Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. ■ Reset the card. For more information, see “Adding or replacing add-in cards” on page 206.
Troubleshooting ■ Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card. Audio CD does not produce sound ■ Make sure that the disc label is facing up or left, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 78.
Chapter 12: Troubleshooting The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.
Troubleshooting File management A file was accidentally deleted If the file was deleted while holding down the SHIFT key, the file cannot be restored. To restore files that were deleted: 1 2 Double-click the Recycle Bin icon. Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored.
Chapter 12: Troubleshooting You see a “Data error” message ■ This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see “Checking the hard drive for errors” on page 169. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■ Try restarting your computer by pressing CTRL+ALT+DEL.
Troubleshooting ■ Make sure that you do not have a problem with your modem. For more information, see “Modem” on page 229. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow.
Chapter 12: Troubleshooting Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■ Try a keyboard that you know works to make sure that the keyboard port works. ■ Reinstall the keyboard device driver.
Troubleshooting Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Modem Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the jack location for your case in “Checking Out Your Gateway Computer” on page 1.
Chapter 12: Troubleshooting Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
Troubleshooting If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
Chapter 12: Troubleshooting ■ Run Windows modem diagnostics. To run modem diagnostics: 1 2 Close all open programs. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click to select your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 4 5 Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the Phone and Modem Options dialog box.
Chapter 12: Troubleshooting The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. Make sure that: ■ Non-shielded speakers are not placed too close to the monitor. ■ The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor’s degauss feature.
Troubleshooting Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to make sure that the mouse port works. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 181.
Chapter 12: Troubleshooting Printer Printer will not turn on ■ Make sure that the power cord is plugged into an AC power source. ■ Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet. Printer is on but will not print ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Troubleshooting To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.
Chapter 12: Troubleshooting Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security. These settings are stored and saved even when the power is off.
Troubleshooting The following illustration shows the main menu screen of a typical BIOS Setup utility. Your BIOS Setup utility may vary from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version 4W4SB0X0.15A.0004.
Chapter 12: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Chapter 12: Troubleshooting Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ “Getting Help” on page 25. ■ The printed or online documentation that came with your hardware or software.
Tutoring and training Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country Gateway Learning Libraries A variety of courses and tutorials are available on CD.
Chapter 12: Troubleshooting 244 www.gateway.
Safety, Regulatory, and Legal Information A Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix A: Safety, Regulatory, and Legal Information ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. ■ Openings in the computer case are provided for ventilation. Do not block or cover these openings.
Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A: Safety, Regulatory, and Legal Information Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Telecommunications per part 68 of the code of federal regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the code of federal regulations (CFR 47) rules.
Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Appendix A: Safety, Regulatory, and Legal Information EPA ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
Appendix A: Safety, Regulatory, and Legal Information Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.
Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
Appendix A: Safety, Regulatory, and Legal Information 254 www.gateway.
Index A AC power connector 5 access point network 148 accessories 8 safety precautions 246 accounts America Online 57 ISP 57 user 129 activity indicators See indicators ad hoc networking 150, 151 adding icons to desktop 35 user accounts 129 See also installing address e-mail 62 Web 60 America Online 58 application key 19 arrow keys 19 AU file 82 audio audio in jack 5 headphone jack 5 line in jack 5 line out jack 5 microphone jack 5 muting 20, 78 playing 80, 82 recording 80 streaming 141 troubleshooting 237
creating data 102 creating label 112 creating music 108 editing track information 91 inserting 85 playing audio with MusicMatch 88 playing music 86 troubleshooting 222 CD drive activity indicator 85 adding 198 eject button 85 identifying 84 locating drive 3 replacing 198 testing 112 testing speed 112 troubleshooting 222 using 84 CD-RW drive activity indicator 85 adding 198 eject button 85 identifying 84 locating drive 3 replacing 198 troubleshooting 222 using 84 cellular telephone memory cards 3, 117 Certif
printer 3, 5 PS/2 keyboard 5 PS/2 mouse 5 scanner 3, 5 serial 5, 24 telephone 5 USB 3, 5, 24 video camera 114 Zip drive 3, 5 copying data CD 98 data DVD 98 files and folders 41, 53 music CD 98 music tracks 105 text and graphics 53 creating CD label 112 desktop icons 35 desktop shortcuts 35 documents 49 DVD label 112 folders 39 movies 114 MP3 files 90 music CD 108 music files 90 video DVD 114 Customer Service Accounting 241 Sales 241 Warranty 241 customizing 119 cutting files and folders 41, 53 text and grap
documents creating 49 opening 51 printing 52 saving 50 double-clicking 23 downloading files 61 dragging 23 drivers 181 reinstalling 181 updating 28, 183 drives activity indicator 85 backing up files 173 CD 3, 198 CD-RW 3, 84, 198 checking for errors 169 checking for free space 167 defragmenting 171 diskette 3, 116, 198 DVD 3, 84, 198 DVD/CD-RW 3, 84, 198 DVD-R/-RW/+R/+RW/CD-RW 3, 84, 198 hard drive 203 identifying drive types 84 media card reader 3 replacing 198, 203 sharing 140 troubleshooting 222, 225 ty
Ethernet jack 5 external audio jack 5 F Fast Ethernet 143 faxes automatically canceling 75 canceling 73 configuring Fax 67 failed transmission 74 installing Fax 66 receiving and viewing 73 retrying 74 sending 69 sending from program 72 sending scanned image 72 setting up cover page template 71 troubleshooting 231 files backing up 173 copying 41, 53 cutting 41, 53 deleting 33, 43, 53, 168 downloading 61 finding 44, 46 moving 41 opening 23, 34 pasting 41, 53 recovering 43, 225 renaming 53 searching for 44, 4
headphone jack 5 help button 20 online 27 using 26 Help and Support 26 searching 26 starting 26 Using your computer link 26 Hibernate mode 3, 131, 134 home office network 139 hot-swapping 24 hyperlinks 59 I i.Link port 114 IEEE 1394 port 3, 114 IEEE 802.
InterVideo DVD Player 95 ISP See Internet service provider J jacks See connections K keyboard buttons 20 cleaning 176 Multifunction keyboard features 19 PS/2 port 5 shortcuts 53 troubleshooting 228 USB port 3, 5 keys application 19 arrow 19 directional 19 function 19 Multifunction keyboard 19 navigation 19 numeric 19 Windows 19 L label Microsoft Certificate of Authenticity 6 model number 6 serial number 6 laser printer 8 LCD panel See monitor lights See indicators line in jack 5 line out jack 5 links 59
modem 57 cable 56 DSL 56 jack 5 protecting from power surge 15 troubleshooting 229 monitor changing resolution 122 cleaning 176 controls 120 port 5 troubleshooting 233 using screen saver 126 mouse buttons 22 changing settings 128 clicking 23 double-clicking 23 moving pointer 22, 23 moving screen objects 23 opening files, folders, and programs 23 pointer 22 PS/2 port 5 right-clicking 23 scroll wheel 22 selecting screen objects 23 troubleshooting 235 USB port 3, 5 moving files 41 files from old computer 153,
data transfer speed 143, 146 Ethernet 142, 143 games 141 peer-to-peer 150, 151 selecting connection type 142 sharing devices 141 sharing drives 140 sharing Internet connections 140 sharing printers 141 signal strength 146 streaming audio 141 streaming video 141 wired connections 142, 143 wireless connections 142, 146 networking kit 8 next button 20 non-technical support Accounting 241 Sales 241 Warranty 241 Norton Antivirus 164, 165 numeric keypad 19 indicator 19 O online help 26, 27 button 20 online searc
turning on computer 16 using UPS 136 power button 3 power supply replacing 214 uninterruptible 136 previous button 20 printer default 236 inkjet 8 installing 24, 158 laser 8 parallel port 5 sharing 141 troubleshooting 236 USB port 3, 5 printing documents 52 programming My Documents button 20 shortcut buttons 20 programs closing 53 closing unresponsive 18 opening 23, 34 reinstalling 160, 184 PS/2 port keyboard 5 mouse 5 R radio listening with MusicMatch 95 RAM See memory rebooting computer 18 recordable dri
setting up computer 13 static electricity 191 system setup 13 saving documents 50 ScanDisk 169 scanner 8 installing 24, 158 Scheduled Tasks Wizard 173 screen adjusting settings 120 changing color depth 120 changing number of colors 120 changing resolution 122 cleaning 176 saver 126 troubleshooting 233 screen objects getting information 23 moving 23 selecting 23 Scroll Lock indicator 19 scroll wheel 22 search button 21 Search utility 47 searching for files and folders 44, 46, 47, 156 in Help and Support 26 s
replacing 212 system board replacing 216 system identification label 6 T tape backup drive 9 taskbar 33 Technical Support 241 technical support 240 automated troubleshooting 241 FaxBack support 241 resources 240 Technical Support 241 tips before contacting 240 tutorial service 241 telephone automatically canceling fax 75 canceling fax 73 configuring Fax 67 installing Fax 66 receiving and viewing faxes 73 retrying fax 74 sending fax 69 sending faxes from program 72 sending scanned image fax 72 setting up fa
turning off computer 3, 17, 18 turning on computer 3, 16 tutoring fee-based 242 U uninterruptible power supply (UPS) 9, 15, 136 updating device drivers 28 updating Norton AntiVirus 166 upgrading 189 UPS 9, 15, 136 USB port 3, 5, 24 user accounts adding 129 switching 130 button 21 Web page 59 Web site 59 connecting to 60 downloading files 61 Gateway 28 window 36 close button 37 closing 37, 53 maximize button 37 menu bar 37 minimize button 37 title bar 37 Windows clipboard 41 desktop 32 Files and Settings
downloading files 61 Z Zip drive 9, 173 port 3, 5 268
NSK DWL DT710 USR GDE RO 8/03
