Owner's Manual

www.gateway.com

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-in cards

The computer does not recognize an add-in card

■ Shut down and restart your computer.

■ Make sure that you have installed the required software. For more information,

see the documentation that came with your add-in card.

Audio

See “Sound” on page 79.

Battery

See “Power” on page 77.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed or become scratched and cannot

be read by the CD or DVD drive.

■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify

your drive type, see “Identifying drive types” on page 37.

■ Your computer may be experiencing some temporary memory problems. Shut

down and restart your computer.

■ Some music CDs have copy protection software. You may not be able to play these

CDs on your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 47.

■ Restart your computer, then enter the BIOS Setup utility by pressing and holding

F1 while your computer restarts. Make sure that the IDE controllers are enabled.

■ Make sure that the drive is configured correctly by following the instructions in

the drive documentation.

■ Reinstall the device driver.