Contents Index Search Gateway 995 Server user'sguide
Contents 1 Checking Out Your Gateway 995 Series Server . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . With front cover (door open) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Without front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Gathering the tools you need . . . . . . . . . . . . . . . . . . . .
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before calling Gateway Technical Support . . . . . .
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Checking Out Your Gateway 995 Series Server 1 Read this chapter to learn: ■ Where drives, ports, jacks, and controls are located ■ Where system board components are located ■ What help resources are available 1
Chapter 1: Checking Out Your Gateway 995 Series Server Front With front cover (door open) USB port Serial RJ-45 Front panel controls Tape drive bay Diskette drive CD drive Hot-swap hard drives Front panel controls Server ID indicator Sleep button Non-maskable interrupt button 2 Server ID button System LAN 1 fault indicator indicator LAN 2 indicator Reset button Power button Power indicator Hard drive activity indicator www.gateway.
Front Without front cover Front panel controls Serial RJ-45 jack USB port Power supply bays Tape drive bay Diskette drive (optional) Hot-swap hard drives CD drive (optional) Front panel controls: ports and buttons Non-maskable interrupt button USB port Serial RJ-45 jack Sleep button Server ID button www.gateway.
Chapter 1: Checking Out Your Gateway 995 Series Server Front panel controls: indicators Server ID indicator Hard drive activity indicator LAN 1 (10/100) indicator System fault indicator 4 www.gateway.
Back Back 32-bit and 64-bit PCI expansion AC power connections Hot-swap 64-bit PCI expansion I/O connectors I/O connectors Parallel port Server ID indicator Serial port VGA port PS/2 keyboard PS/2 mouse port port www.gateway.
Chapter 1: Checking Out Your Gateway 995 Series Server Interior Processor sockets Fans Hot-swap hard drive cage Memory board 32-bit and 64-bit PCI expansion Power supply cage Hot-swap 64-bit PCI expansion 6 www.gateway.
System board System board Hot-swap 64-bit PCI expansion 64-bit PCI expansion 32-bit PCI expansion I/O connectors Serial B port Front panel Fan signal CMOS battery SCSI channel A Diskette drive SCSI channel B IDE System board power control System board primary power System board secondary power www.gateway.
Chapter 1: Checking Out Your Gateway 995 Series Server Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. Server Companion CD The Server Companion CD contains drivers, utilities, and documentation for your server and related hardware. It can also perform an automated installation of your Microsoft® Windows® operating system. For more information, see Using Your Server Companion CD.
Setting Up Your Server 2 Read this chapter to learn how to: ■ Use your server safely ■ Install your server into a cabinet ■ Start and turn off your server ■ Set up your operating system 9
Chapter 2: Setting Up Your Server Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, stable cabinet mount for your server. ■ Use a UPS with surge protection for protection from power outages and power spikes. Warning ■ Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty.
Protecting from power source problems Protecting from power source problems Line conditioners and uninterruptible power supplies can help protect your server against power source problems. Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal.
Chapter 2: Setting Up Your Server Mounting your server into a cabinet To mount your server into a server cabinet, follow the instructions included in the rail kit box. Warning To avoid injury when mounting the server into a cabinet, use only a mechanical lifting aid or another person to help lift the server. Do not try to move or lift the server by the handles on the power supplies. 12 www.gateway.
Starting your server Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and jacks on the back of the server. Warning When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.
Chapter 2: Setting Up Your Server When the system fault indicator is... It means... Green (steady on) The server is operating normally. Green (blinking) The server is operating in a degraded condition. Orange (steady on) The server is in a critical or unrecoverable condition. Orange (blinking) The server is in a noncritical condition. Off POST failure or full system stop.
Starting your server When you see “Press to enter Setup” you can press these keys to change the standard POST routine: To... ...
Chapter 2: Setting Up Your Server Setting up the operating system If you ordered your server with the operating system already installed by Gateway, it is completely installed and the basic settings are already configured. See your operating system’s documentation for instructions on configuring advanced settings for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.
Maintaining Your Server 3 Read this chapter to learn how to: ■ Care for your server ■ Record the BIOS configuration ■ Manage your server and network 17
Chapter 3: Maintaining Your Server Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. ■ Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
Caring for your server Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Chapter 3: Maintaining Your Server Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
System administration System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows™ network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions. Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.
Chapter 3: Maintaining Your Server To remove a BIOS security password: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 3 4 Select the Security menu, then select the password to remove. Enter the current password, then press ENTER. For the new password, leave the password field blank, then press ENTER. The password is removed. Tips & Tricks 22 Passwords can also be cleared using jumpers on the system board.
Identifying your server Identifying your server While you are working on a cabinet that contains several servers, it can be difficult to keep track of which server or servers you are currently working on. The Server ID indicators are blue LEDs that you can turn on to help you locate the correct server. For the Server ID indicators to turn on, the server does not need to be turned on, but it does need to be plugged in. Your server has one indicator on the front, and one indicator on the back.
Chapter 3: Maintaining Your Server Updating the baseboard management controller firmware The baseboard management controller (BMC) performs several system management functions such as: ■ Monitoring server components and sensors ■ Managing nonvolatile storage for the system event log and sensor data records ■ Interfacing with the emergency management port (serial RJ-45 on the back panel) and LAN 1 jack to send alerts and interact with remote management systems.
Using the System Setup Utility Using the System Setup Utility The System Setup Utility (SSU) lets you: ■ View Field Replaceable Unit (FRU) information ■ View sensor data records ■ Set up the server to send alerts for platform events ■ Set up the server for out-of-band (OOB) access through Gateway Server Manager Important The SSU does not work within a DOS window running under an operating system such as Windows.
Chapter 3: Maintaining Your Server Using the FRU/SDR Load utility The Field Replaceable Unit and Sensor Data Record (FRU/SDR) load utility is a program used to update the server’s FRU and SDR information. To use the FRU/SDR Load utility: 1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 Run the frusdr.exe file.
Using the System Setup Utility 3 4 In the PEM window, click Configure LAN. To require a password for remote access, type the password in the Enter New Password box and in the Verify New Password box. Passwords can be from 1 to 16 characters long, using any number or letter. To clear the password, leave both boxes blank. You can also clear the password by clicking Options, then Clear LAN Password.
Chapter 3: Maintaining Your Server Setting up remote modem or serial access To set up remote modem or serial access: 1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 3 4 In the SSU Main window, click Platform Event Manager (PEM). In the PEM window, click Configure EMP. To require a password for remote access, type the password in the Enter New Password box and in the Verify New Password box.
Using the System Setup Utility 9 In the Connection Mode list, click either: ■ Direct Connect—The Serial RJ-45 jack on the server is connected by a serial cable to the remote system. ■ Modem Connect—The Serial RJ-45 jack on the server is connected to a modem. 10 11 Click Save to save the changes. Click Close to return to the PEM window. Setting up paging alerts To set up paging alerts: 1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu.
Chapter 3: Maintaining Your Server 30 6 7 8 9 10 Click Save to save the changes. 11 In the Paging String box, type the telephone number to dial for the page and the message you want sent with the page. The maximum length for the paging string is determined at runtime from firmware. You will be notified if the string is truncated. Following a save, the actual string saved is displayed in the edit box. 12 13 Click Options, then click Configure Event Actions. Click Close to return to the PEM window.
Using the System Setup Utility Setting up LAN alerts To set up LAN alerts: 1 Boot your server from the Server Companion CD, then select System Setup Utility from the menu. The System Setup Utility starts. 2 3 4 5 In the SSU Main window, click Platform Event Manager (PEM). 6 In the IP Setup box, click either: 7 In the PEM window, click Configure LAN. Click to select the Enable LAN Alerts check box.
Chapter 3: Maintaining Your Server 10 11 12 13 14 32 In the BMC LAN Alerting Actions window, move the events that you want to generate an alert to the Enabled column and move all other events to the Disabled column by clicking the following buttons: ■ >> Moves all events from the Enabled list to the Disabled list. ■ > Moves the selected event from the Enabled list to the Disabled list. ■ < Moves the selected event from the Disabled list to Enabled the list.
Using your Server Companion CD Using your Server Companion CD Use the Server Companion CD to access file utilities, drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion CD. www.gateway.
Chapter 3: Maintaining Your Server 34 www.gateway.
Installing Components 4 Read this chapter to learn how to: ■ Open and close the server case ■ Install drives ■ Install expansion cards and memory modules ■ Install processors and the processor board ■ Replace the power supply ■ Replace the SCSI backplane ■ Replace the fan module ■ Replace the front panel board ■ Replace the air duct ■ Replace the system board and CMOS battery 35
Chapter 4: Installing Components Preparing to install components Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your server ■ Has enough room to place all of your server parts ■ Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Technical Support).
Preparing to install components Before working with server components, follow these guidelines: ■ Turn off the server, then unplug the power cords and all other cables. ■ Press the power button to drain any residual power from the server. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.
Chapter 4: Installing Components Installing the server handles The handles help you hold the server while sliding it out of the cabinet for servicing. Installing the server handles is usually performed as part of the procedure for installing the server into a cabinet. For more information, see the Gateway 995 Series Server Rack Installation Guide. To install the handles: 38 1 Line up the screw holes on each handle with the corresponding holes on the front of the server.
Using the front cover Using the front cover Remove the front cover to access hot-swap power supplies. To install the front cover: ■ Line up the cover with the front of the server, then press it into place. To remove the front cover: ■ Grasp the cover and pull it away from the server. You can pull it straight out or from either side. www.gateway.
Chapter 4: Installing Components Opening the front cover door Open the front cover door to access these components: ■ Hot-swap hard drives ■ Tape drive ■ CD drive ■ Diskette drive To open the front cover door: 1 40 Grasp the finger hold on the left side of the door, then swing the door open to the right. www.gateway.
Opening the server case Opening the server case Warning For correct cooling and air flow, always operate the server with all panels in place, except while replacing hot-swap components. Operating the server without the panel in place will cause the server to overheat.
Chapter 4: Installing Components To remove the top rear panel: 1 Loosen the two screws that secure the panel to the server. Screws 42 2 Slide the panel toward the back of the server about one inch, then lift the panel away from the server. 3 To remove the inside panel, see “Removing the inside panel” on page 45. www.gateway.
Opening the server case Removing the top front panel Remove the top front panel to access these components: ■ Hot-swap hard drive cage ■ Hot-swap power supply cage ■ Tape drive ■ CD and diskette drives ■ Front panel board Warning For correct cooling, always install all panels before running the server for an extended time. Operating the server for longer than five minutes without the panels in place can overheat and damage the server.
Chapter 4: Installing Components 3 Remove the three screws that secure the panel to the server. Screws 4 44 Press down slightly on the panel while sliding it toward the front of the server about one inch, then lift the panel away from the server. www.gateway.
Opening the server case Removing the inside panel Remove the inside panel to access these components: ■ Memory board and memory modules ■ Processor board and processors ■ Standard PCI cards and card slots ■ System board Warning For correct cooling, always install all panels before running the server for an extended time. Operating the server for longer than five minutes without the panels in place can overheat and damage the server.
Chapter 4: Installing Components 3 Loosen the two screws that secure the inside panel to the server. Screws 4 46 Lift the panel away from the server. www.gateway.
Installing power supply components Installing power supply components Replacing a hot-swap power supply Your server uses 430 W hot-swappable power supply modules. If your server has all three power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the three power supplies fails, the other power supplies support the server while you replace the failed power supply.
Chapter 4: Installing Components 4 For help in diagnosing a power supply problem, you can also examine the cluster of three LEDs to the right of the power supplies. ■ The top LED indicates the left power supply is connected to AC power and is functioning correctly. ■ The center LED indicates a center power supply is installed and the server is operating in redundant power mode. ■ The bottom LED indicates the right power supply is connected to AC power and is functioning correctly.
Installing power supply components 5 Loosen the screw at the bottom of the failed power supply. Only two power supplies are shown here. Screws 6 Rotate the handle of the failed power supply outward until you can grab onto it securely with your hand. www.gateway.
Chapter 4: Installing Components Warning 7 While holding the handle, press the power supply release lever with your thumb, then pull the power supply out of the server. 8 Insert the new power supply into the vacant slot, then press it all the way in until it is flush with the front of the server. Warning 9 50 Do not try to move or lift the server by the power supply handles.
Installing power supply components Adding a redundant power supply To add a third (redundant) power supply: 1 Remove the front cover, if installed. For instructions, see “Using the front cover” on page 39. 2 Remove the screw that secures the redundant slot’s cover to the server, then remove the slot cover. Screw 3 Insert the new power supply into the vacant slot, then press it all the way in until it clicks into place.
Chapter 4: Installing Components Replacing the power supply cage Replacing a power supply cage may require the help of a qualified service technician. To replace the power supply cage: 52 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. 2 Remove all of the power supplies. For instructions, see “Replacing a hot-swap power supply” on page 47.
Installing power supply components 8 Remove the screw that secures the AC power plug module to the back of the server. Screw 9 Remove the plug module from the back of the server by lifting it up ¼ inch, then pulling it toward the front of the server. Let the module hang over the side of the server. www.gateway.
Chapter 4: Installing Components 10 Remove the four screws that secure the electronics bay to the server. Screws 11 54 Screws Slide the electronics bay toward the back of the server until the bay is completely removed. www.gateway.
Installing power supply components 12 Remove the plug module’s cable from the cable guides inside the server. Cable guides 13 Remove the four screws (two on each side) that secure the front support bracket to the server. Screws Screws www.gateway.
Chapter 4: Installing Components 14 Remove the support bracket by sliding it toward the front of the server. 15 Loosen the captive screw that secures the power supply cage to the server. Screw Warning 56 Make sure that all cables from the power supply cage are disconnected from server components. www.gateway.
Installing power supply components 16 Slide the power supply cage forward until it stops (about ½ inch), then lift it away from the server. 17 Insert the new power supply cage into the cage bay, then slide it back until it stops (about ½ inch). 18 Reinstall the front bracket onto the server, then reinstall the four screws that secure the bracket to the server. 19 20 Insert the plug module’s cable into the cable guides inside the server.
Chapter 4: Installing Components Installing fan components Replacing a fan Warning To maintain correct air flow and cooling, never remove a fan without immediately installing a replacement. To replace a hot-swap fan: 1 Remove the top rear panel. For instructions, see “Removing the top rear panel” on page 41. 2 Identify the failed fan. The fan fault indicator points to the failed fan while the server is on. A failed fan is also indicated by the system fault indicator on the server front panel.
Installing fan components 3 Pull the failed fan out of the server, then insert the new fan in its place. Make sure that the arrow on the top of the fan points toward the back of the server. The fan fault indicator turns off. 4 Reinstall the top rear panel. Replacing the fan cage To replace the fan cage: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server.
Chapter 4: Installing Components 3 Pull each fan out of the server. 4 Loosen the two captive screws on each end of the fan cage. Screws 60 www.gateway.
Installing fan components 5 Lift the fan cage out of the server, then unplug the two cables from the fan cage. 6 Plug the cables into the new fan cage, then insert the new cage into the server. 7 8 9 Tighten the two captive screws on each end of the fan cage. Reinstall the fan modules. Reinstall the top rear panel. Replacing the fan cage board To replace the fan cage board: 1 Follow the instructions in “Preventing static electricity discharge” on page 36.
Chapter 4: Installing Components 3 Remove the two screws that secure the fan cage board housing to the fan cage. Screws 4 62 Lift the board housing away from the fan cage. www.gateway.
Installing fan components 5 Remove the four screws that secure the board to the board housing. Screws 6 7 8 9 10 11 Pry the board away from the housing. Press the new board onto the housing, then reinstall the four screws that secure the board to the board housing. Reinstall the board housing onto the fan cage. Reinstall the four screws that secure the board housing to the fan cage. Reinstall the fan cage into the server, then reinstall each of the six fans. Reinstall the top rear panel. www.gateway.
Chapter 4: Installing Components Installing drives Your server can contain as many as five SCSI hard drives. A tape backup drive, CD drive, and diskette drive may also be included. As you prepare to install drives, remember: ■ Before you install a drive, see the drive’s documentation for information on configuring the drive, setting drive jumpers, and attaching cables. ■ You may need to configure the drives you install using the BIOS Setup utility. Press F2 at startup to open the BIOS Setup utility.
Installing drives Important Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards. To replace a hot-swap hard drive: 1 Open the front cover door (if cover is installed). Caution Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive.
Chapter 4: Installing Components 2 Identify the failed hard drive. A failed drive’s status indicator is yellow. Hard drive status indicators 3 66 Press the green release button on the hot-swap tray lever, then swing the lever open all the way. www.gateway.
Installing drives 4 Pull the tray straight out of the server. 5 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. Screw Screw Screw Screw - OR - www.gateway.
Chapter 4: Installing Components If you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer from the tray. Screw Screw Screw Screw 6 Line up the screw holes in the new drive with the holes in the side of the drive tray, then secure the drive to the tray with the four screws you removed in Step 5. 7 Make sure that the tray’s release lever is open, then slide the new drive into the empty hot-swap bay.
Installing drives 3 Remove each of the hot-swap hard drives. Make note of the slot each drive is removed from. For instructions, see “Replacing a hot-swap hard drive” on page 64. 4 Remove the top front panel. For instructions, see “Removing the top front panel” on page 43. 5 Disconnect the SCSI ribbon cable and the three power cables from the back of the cage. 6 Press the tab on each side of the drive cage with a small, flat tool such as a scribe or a flat screwdriver. www.gateway.
Chapter 4: Installing Components 7 Slide the cage out of the server toward the front. 8 9 Slide the new hard drive cage into the cage bay until it clicks into place. 10 Reinstall each hard drive into the slot it was removed from, then reinstall each panel that was removed. Reconnect the three power cables and one SCSI ribbon cable to the back of the cage.
Installing drives 3 Press the tabs on each side of the tape drive bay’s spacer, then pull the spacer out of the server. www.gateway.
Chapter 4: Installing Components 4 Remove the two screws that secure each slide rail to the spacer, then remove the slide rails. Screws Screws 5 Attach each rail onto the tape drive using tape drive mounting screws shipped with your server. Screws Screws 72 www.gateway.
Installing drives 6 Slide the tape drive into the tape drive bay until its front is flush with the front of the server. 7 Remove the top front panel from the server. For instructions, see “Removing the top front panel” on page 43. 8 Remove all six fans from the fan cage. For instructions, see “Replacing a fan” on page 58. 9 Remove the fan cage. For instructions, see “Replacing the fan cage” on page 59. 10 11 12 Plug a power cable and an SCSI cable into the back of the tape drive.
Chapter 4: Installing Components Replacing the media drive bracket The media drive bracket contains the optional media drives (CD drive and diskette drive). Caution The drives in the media drive bracket are not hot-swappable. Before removing the bracket, make sure that the server is turned off and power cords are unplugged. To replace the media drive bracket: 1 Follow the instructions in “Preventing static electricity discharge” on page 36.
Installing drives 7 Pull the bracket out of the server toward the front. 8 9 Insert the new bracket into the server, then reinstall the screw. 10 Reconnect the power and data cables to the bracket, then reinstall the fan cage and fans. Reinstall the top front and top rear panels. Replacing the CD drive Warning The drives in the media drive bracket are not hot-swappable. Before removing the bracket, make sure that the server is turned off and power cords are unplugged.
Chapter 4: Installing Components 3 Remove the CD drive from the bracket by pulling the side nearest the screw hole. Screw hole 4 Insert the new CD drive onto the bracket so the screw holes on the upper left edge of the drive line up with the alignment pins on the bracket, then press the drive down onto the bracket until it snaps into place. Screw hole Alignment pin 5 76 Reinstall the media drive bracket into the server. For instructions, see “Replacing the media drive bracket” on page 74. www.
Installing drives Replacing the diskette drive Warning The drives in the media drive bracket are not hot-swappable. Before removing the bracket, make sure that the server is turned off and power cords are unplugged. To replace the diskette drive: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. 2 Remove the media drive bracket.
Chapter 4: Installing Components 6 Remove the diskette drive from the bracket by pulling the side nearest the screw hole. Screw hole 78 7 8 Insert the new diskette drive into the bracket. 9 Reinstall the CD drive, then reinstall the media drive bracket into the server. For instructions, see “Replacing the media drive bracket” on page 74. Reconnect the ribbon cable into the connector on the diskette drive, then lock the ribbon cable into place by pressing on the locking bar tabs. www.gateway.
Installing expansion cards Installing expansion cards Installing an expansion card When you are installing an expansion card into a slot for the first time, the server must be turned off, even if you are installing the card into a hot-swap card slot. If you are replacing an existing card, see “Replacing a hot-swap expansion card” on page 82 or “Replacing a standard expansion card” on page 84.
Chapter 4: Installing Components 80 3 Press down on the card slot’s locking clip, then rotate the clip out of the way toward the back of the server. 4 Push out the card slot’s EMI shield. www.gateway.
Installing expansion cards 5 Insert the card into the card slot. If the card is a full-length card, make sure that the end of the card slides into the full-length card guide next to the fan cage. 6 From the back of the server, press the card’s locking clip in until it clicks into place. 7 Reinstall all panels. www.gateway.
Chapter 4: Installing Components Replacing a hot-swap expansion card Expansion cards installed in PCI card slots 5 through 8 can be replaced while the server is on. If you are installing a card into the slot for the first time, see “Installing an expansion card” on page 79 for instructions. Caution When hot-swapping a card, the failed card must be replaced by an identical card. If the card is a different type, turn off the server and disconnect power before changing cards.
Installing expansion cards 3 Press down on the expansion card’s locking clip, then rotate the clip up and out of the way. 4 5 6 Disconnect any cables attached to the card. Remove the card from the server. Insert the new card into the same slot you removed the old card from. If the card is a full-length card, make sure that the end of the card slides into the full-length card guide next to the fan cage. www.gateway.
Chapter 4: Installing Components 7 From the back of the server, press the card’s locking clip in until it clicks into place. 8 Reinstall the top rear panel. Replacing a standard expansion card The server must be off when you install expansion cards into PCI card slots 1 through 4. Warning Standard expansion cards cannot be replaced while the server is on. To replace an expansion card: 84 1 Follow the instructions in “Preventing static electricity discharge” on page 36.
Installing expansion cards 5 6 Remove the card from the server. 7 From the back of the server, press the card’s locking clip in until it clicks into place. 8 Reinstall all panels. Insert the new card into the same slot you removed the old card from. If the card is a full-length card, make sure that the end of the card slides into the full-length card guide next to the fan cage. www.gateway.
Chapter 4: Installing Components Installing memory Your server supports from 512 MB to 24 GB total memory. Caution Modules must be installed in identical groups of four. Use only PC1600 (DDR-200) or PC2100 (DDR-266) compliant, SDRAM registered ECC, DIMM memory modules. Install memory first into Bank 1, Bank 2, then Bank 3. If memory is installed incorrectly, your server will not start. Partially filled banks are ignored by the server.
Installing memory 4 Grasp the top of the memory board at the blue tabs, then pull the memory board out of the server. 5 Lay the memory board onto a flat surface before removing or installing memory modules. For more information on selecting a place to work, see “Selecting a place to work” on page 36. 6 If you are replacing a memory module, pull the locking clips away from the old module, then pull the module out of the memory slot.
Chapter 4: Installing Components Important 8 Install memory first into Bank 1, Bank 2, then Bank 3. If memory is installed incorrectly, your server will not start. Partially filled banks are ignored by the server. Reinstall the memory board into the server. Make sure that the edges of the board slide into the memory board guides inside the server. Memory board guides 9 10 88 Reinstall all panels. Turn on the server, then make sure that the operating system completely loads.
Replacing the front panel board Replacing the front panel board The front panel board contains the actual LEDs, buttons, and ports that are accessed from the front panel of your server. To replace the front panel board: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. 2 Remove the top rear panel.
Chapter 4: Installing Components 5 Remove the screw that secures the front panel board to the server. Screw 6 Pull the board away from the server by prying on the side closest to the standoff. Standoff 7 Insert the new front panel board behind the board guide slot on the right edge of the front panel bay. Board guide slot 8 9 10 90 Press the board into place over the standoff, then reinstall the screw. Reconnect the three cables. Replace the panels. www.gateway.
Replacing the air duct Replacing the air duct To remove the processor air duct: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. 2 Remove the top rear panel. For instructions, see “Removing the top rear panel” on page 41. 3 Remove the inside panel. For instructions, see “Removing the inside panel” on page 45.
Chapter 4: Installing Components 5 Remove the plug module from the back of the server by lifting it up 1/4 inch, then pulling it toward the front of the server. Let the module hang over the side of the server. 6 Remove the memory board from the server. For instructions, see “Installing memory” on page 86. 7 Press the two air duct retention clips together. a 92 www.gateway.
Replacing the air duct 8 While holding the retention clips together, rotate the air duct away from the server, then lift off the air duct. 9 Insert the front of the new air duct into the server, then rotate the back of the air duct downward until it snaps into place. 10 Reinstall the AC power plug module, then reinstall all panels. www.gateway.
Chapter 4: Installing Components Replacing the processor board To remove the processor board: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. Make sure that you turn off the server, then unplug the power cords and all other cables connected to the server. 2 Remove the top rear panel. For instructions, see “Removing the top rear panel” on page 41. 3 Remove the inside panel. For instructions, see “Removing the inside panel” on page 45. 4 Remove the air duct.
Replacing the processor board 6 Tilt the processor board up and remove it from the server. 7 Insert the new processor board into the slots on the system board bracket, then lower the processor board until it rests on the system board. 8 9 10 Press both processor board levers down at the same time. Reinstall the air duct and AC power plug module. Reinstall all panels. www.gateway.
Chapter 4: Installing Components Installing a processor The server is compatible with Intel® Xeon™ MP processors. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 115. Important You must have a processor in socket 1, or your server will not start.
Installing a processor To replace a processor: 1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 115. 2 Follow the instructions in “Preventing static electricity discharge” on page 36. 3 Remove the top rear panel and the inside panel. For instructions, see “Removing the top rear panel” on page 41 and “Removing the inside panel” on page 45.
Chapter 4: Installing Components 5 If you are adding processors, add them in the order of the numbered processor sockets. Socket 4 Socket 1 Socket 3 Socket 2 6 98 If you are adding a processor to sockets 3 or 4, remove the foam block. www.gateway.
Installing a processor Warning 7 If you are not installing a processor into either sockets 3 or 4, leave the foam block in place. The foam block is required for correct air flow and cooling. Rotate the processor release lever a full 135°. If you are replacing a processor, lift the processor out of the socket. Processor release lever Warning Make sure the processor release lever is fully opened when removing or inserting a processor into the socket.
Chapter 4: Installing Components 8 Before inserting the processor into the socket, make sure that: ■ The processor release lever is open all the way (135° from the closed position). ■ The triangular arrows on the corner of the processor align with the triangular icon on the corner of the processor socket. Arrows 100 Arrow 9 Install the new processor into the processor socket, then press the processor locking lever down until it lays flat against the processor socket.
Installing a processor 12 Press the heat sink locking clips into place. 13 Replace all panels. www.gateway.
Chapter 4: Installing Components Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility.
Replacing the CMOS battery 6 Remove the six screws that secure the two processor board mounting brackets to the system board, then remove the brackets and the plastic overlay. Screws Screws www.gateway.
Chapter 4: Installing Components 7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Battery 104 8 Push the battery retention clip away from the battery until the battery lifts up, then remove the old battery. You can use a screwdriver to help lift the battery. 9 Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place.
Replacing the system board Replacing the system board To replace the system board: 1 2 Print the appendix for BIOS Settings in this guide. 3 4 Record the BIOS settings on your printout, then close the utility. 5 Remove the top rear panel. For instructions, see “Removing the top rear panel” on page 41. 6 Remove the inside panel. For instructions, see “Removing the inside panel” on page 45. 7 Remove the air duct. For instructions, see “Replacing the air duct” on page 91.
Chapter 4: Installing Components 10 Remove the processor board mounting brackets by removing the six screws that secure the two brackets to the system board, then remove the brackets. Screws Screws 11 Remove all expansion cards, and note which slot each card was installed into. For instructions, see “Replacing a hot-swap expansion card” on page 82. 12 Remove the hot-swap expansion card curtains. Expansion card curtains 106 www.gateway.
Replacing the system board a To remove the expansion card curtains, pull the front end of each curtain up and out of the full-length expansion card guide. b Locate each of the tabs on the ends of the four curtains. The tabs protrude out the back of the server. Expansion card curtain tabs c Press and hold the tabs together, then pull each curtain out of the server. www.gateway.
Chapter 4: Installing Components 13 108 Press down each of the three release tabs on the full-length expansion card guide, then pull the guide toward the back of the server. www.gateway.
Replacing the system board 14 Loosen the screw that secures the PCI card overlay to the system board, then remove that plastic overlay and the overlay under the processor board. Overlay screw 15 Remove the fans and fan cage. For instructions, see “Replacing the fan cage” on page 59. www.gateway.
Chapter 4: Installing Components 16 Label all cables connected to the system board with their location, then unplug them from the system board. Serial B port Front panel Fan signal SCSI channel A SCSI channel B 110 Diskette drive IDE www.gateway.
Replacing the system board 17 Slide the server board ½ inch away from the back of the server. 18 Lift the side of the board furthest from the PCI card slots, then remove the board completely from the server. www.gateway.
Chapter 4: Installing Components 112 19 Lay the new board into the server, then slide it toward the back until the I/O ports protrude from the back of the server. 20 21 22 Reconnect all cables to the system board that had been unplugged. 23 24 25 26 27 Reinstall all expansion cards. Reinstall the plastic overlays, then reinstall the fan cage and the fans. Reinstall the full-length expansion card guide, then reinstall the hot-swap expansion card curtains.
Using the BIOS Setup Utility 5 Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Reset the BIOS settings to their factory defaults ■ Reset the BIOS passwords 113
Chapter 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
Updating the BIOS Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: 1 2 Print the appendix for “BIOS Settings” on page 151. 3 4 5 6 Record any custom BIOS settings on your printout. Restart your server, then press F2 when the Gateway logo screen appears during startup. Download the BIOS update from support.gateway.com.
Chapter 5: Using the BIOS Setup Utility Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults: ■ Pressing the power and reset buttons on the front of the server. ■ Moving the Clear BIOS jumper on the system board. To reset the BIOS using the power and reset buttons: 1 2 Print the appendix for “BIOS Settings” on page 151. 3 4 5 Record any custom BIOS settings on your printout. 6 7 Release both buttons at the same time.
Resetting the BIOS 6 Remove the top panel. For instructions, see “Opening the server case” on page 41. Warning 7 Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper. Place a jumper across the CMOS CLEAR (BIOS reset) jumper pins of jumper JP4. CLEAR CMOS (BIOS reset) pins 8 9 10 11 Turn on the server and let the operating system load, then turn off the server.
Chapter 5: Using the BIOS Setup Utility Resetting BIOS passwords To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To clear all BIOS settings, see “Resetting the BIOS” on page 116. To reset BIOS passwords: 1 Follow the instructions in “Preventing static electricity discharge” on page 36. 2 Turn off the server, then disconnect the power cords and all other cables connected to the server. 3 Remove the top panel.
Troubleshooting 6 Read this chapter to learn how to: ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 120 for more information about how to get help.
Chapter 6: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your server, follow these recommendations before contacting Gateway Technical Support: 120 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Fax on demand support Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.
Chapter 6: Troubleshooting Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources. Resource Service description For more information In-store training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.
Safety guidelines Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the top front cover or inside cover while your server is turned on and while the modem cable and the power cords are connected. ■ Only the top rear cover should be removed while the server is on, in order to access hot-swap fans and PCI cards. ■ Do not attempt to open the monitor. To do so is extremely dangerous.
Chapter 6: Troubleshooting Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the drive settings are correct.
Error messages Missing operating system ■ The master boot record may be corrupt. For troubleshooting information, see “The master boot record is corrupted” on page 141. System Event Log Full ■ Clear the event log. To clear or view the event log, restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Select the Server menu, then select the Event Log Configuration menu. www.gateway.
Chapter 6: Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a UPS, make sure that it is turned on and is rated to handle the power required by your server.
Troubleshooting Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies. ■ Remove the panels by following the instructions in “Opening the server case” on page 41, then make sure that all cables inside the case are attached securely.
Chapter 6: Troubleshooting Boot process codes The table below lists Port-80 codes and explanations displayed during the boot process. Not all codes are associated with an audio tone (beep). The check point (CP) column lists the message’s check point as seen by a port 80h card.
Troubleshooting CP Beeps Reason 28 1-3-3-1 Autosize DRAM, system BIOS stops execution here if the BIOS does not detect any usable memory DIMMs 2A 2C Clear 8 MB base RAM 1-3-4-1 Base RAM failure, BIOS stops execution here if entire memory is bad 32 Test Processor bus-clock frequency 34 Test CMOS 35 RAM Initialize alternate chipset registers 36 Warm start shut down 37 Reinitialize the chipset 38 Shadow system BIOS ROM 39 Reinitialize the cache 3A Autosize cache 3C Configure advanced
Chapter 6: Troubleshooting CP Reason 50 Display Processor type and speed 52 Test keyboard 54 Set key click if enabled 55 USB initialization 56 Enable keyboard 58 130 Beeps 2-2-3-1 Test for unexpected interrupts 5A Display prompt "Press F2 to enter SETUP" 5C Test RAM between 512 and 640k 60 Test extended memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Configure advanced cache registers 68 Enable external and processor caches 6A Display external cache siz
Troubleshooting CP Beeps Reason 85 Initialize PC-compatible PnP ISA devices 86 Re-initialize on board I/O ports 88 Initialize BIOS Data Area 8A Initialize Extended BIOS Data Area 8C Initialize floppy controller 90 Initialize hard disk controller 91 Initialize local bus hard disk controller 92 Jump to UserPatch2 93 Build MPTABLE for multi-processor boards 94 Disable A20 address line 95 Install CD-ROM for boot 96 Clear huge ES segment register 98 1-2 Search for option ROMs.
Chapter 6: Troubleshooting CP Beeps Reason B4 1 One short beep before boot B5 Display MultiBoot menu B6 Check password, password is checked before option ROM scan B7 ACPI initialization B8 Clear global descriptor table BC Clear parity checkers BE Clear screen (optional) BF Check virus and backup reminders C0 Try to boot with INT 19 C8 Forced shutdown C9 Flash recovery DO Interrupt handler error D2 Unknown interrupt error D4 Pending interrupt error D6 Initialize option ROM e
Troubleshooting CP Reason E2 Initialize processor E3 Initialize timer E4 Initialize system I/O E5 Check forced recovery boot E6 Validate checksum E7 Go to BIOS E8 Initialize processors E9 Set 4 GB segment limits EA Perform platform initialization EB Initialize PIC and DMA EC Initialize memory type ED Initialize memory size EE Shadow boot block EF Test system memory F0 Initialize interrupt services F1 Initialize real time clock F2 Initialize video F3 Initialize beeper F
Chapter 6: Troubleshooting Beeps Reason 1-5-2-1 CPU: empty slot 1-5-2-2 CPU: no processors 1-5-2-3 CPU: configuration error (such as VID mismatch) 1-5-4-2 Power fault: DC power unexpectedly lost (power control failures) 1-5-4-3 Chipset control failure 1-5-4-4 Power control fault POST error codes and messages All of these errors and messages are logged in the system event log, which can be accessed from the BIOS Setup utility.
Troubleshooting Code Error message Failure description 0233: Memory type mixing detected Memory type mixing detected 0234: Single – bit ECC error Memory 1 bit error detected 0235: Multiple-bit ECC error Memory multiple-bit error detected 0250: System battery is dead – Replace and run SETUP NVRAM battery dead 0251: System CMOS checksum bad – Default configuration used CMOS checksum error 0252: Password checksum bad - Passwords cleared 0260: System timer error System timer error 0270:
Chapter 6: Troubleshooting 136 Code Error message Failure description 0B52: Processor 3 with error taken offline Failed Processor 3, error detected 0B53: Processor 4 with error taken offline Failed Processor 4,n error detected 0B5F: Forced to use CPU with error An error detected in the entire CPU 0B60: DIMM bank 1 has been disabled Memory error, memory bank 1 failed 0B61: DIMM bank 2 has been disabled Memory error, memory bank 2 failed 0B62: DIMM bank 3 has been disabled Memory error,
Troubleshooting Code Error message Failure description 0B83: BMC IBF or OBF check failed Access to BMC address failed 0B90: BMC Platform Information Area corrupted BMC device(chip) failed 0B91: BMC update firmware corrupted BMC device(chip) failed 0B92: Internal Use Area of BMC FRU corrupted SROM storing chassis information failed (Available for use except for FRU command and emergency management port function) 0B93: BMC SDR Repository empty BMC device (chip) failed 0B94: IPMB signal lin
Chapter 6: Troubleshooting Code 8503: Error message Failure description Expansion ROM not initialized PCI Expansion ROM card not initialized Invalid System Configuration Data System configuration data destroyed System Configuration Data Read Error System configuration data read error Resource Conflict PCI card resource is not mapped correctly System Configuration Data Write error System configuration data write error Warning: IRQ not configured PCI interrupt is not configured correctly Inco
Troubleshooting ■ Turn off your server, then remove the CD drive and reinstall it. For instructions, see “Replacing the CD drive” on page 75. Your CD drive tray does not open ■ Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive tray opens. ■ If this problem happens frequently while the server is turned on, the drive may be defective. Diskette drive The diskette drive is not recognized ■ Restart your server.
Chapter 6: Troubleshooting Hard drive The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. ■ Restart your server by pressing the reset button. ■ Turn off your server, then remove all hard drives and push them in again to make sure that the drives are seated correctly. For instructions, see “Replacing the hot-swap hard drive cage” on page 68.
Troubleshooting The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using FDISK. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. Keyboard Liquid has been spilled into the keyboard ■ If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.
Chapter 6: Troubleshooting Monitor Your server is running but there is no picture ■ Adjust the brightness and contrast controls to the center position. ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. ■ Check the cable for bent or damaged pins. ■ Connect your monitor to another computer, or connect a monitor that you know works to your server.
Troubleshooting ■ If your server is plugged into a UPS, make sure that the UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the UPS. ■ Open your server and make sure that the power supply cage’s cables are connected correctly to the system board. For more information, see “Replacing the power supply cage” on page 52.
Chapter 6: Troubleshooting 144 www.gateway.
Server Specifications A The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.
Appendix A: Server Specifications System specifications Case size 17.5 × 7 × 28 inches (44.5 × 17.8 × 71.1 cm) (4U) Weight Minimum configuration: 57 lbs. (25.9 kg) Maximum configuration: 88 lbs. (39.9 kg) Fans Six hot-swap, redundant fans Ports ■ ■ ■ ■ ■ ■ ■ ■ Drives ■ ■ ■ ■ PS/2 keyboard PS/2 mouse USB (3) Parallel Serial (2) (1 RJ-45 in front, 1 DB9 in back) VGA SCSI (2 internal) LAN (2) 3.
System board specifications System board specifications Processor Up to four Intel® Xeon™ MP processors 400 MHz system bus Chipset Intel E7501 ■ ■ ■ Memory ■ ■ PCI slots ■ ■ ■ VGA LAN 4 PCI-X hot-swap 64-bit 3.3V 2 PCI-X standard 64-bit 3.
Appendix A: Server Specifications Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements Temperature Maximum rate of change: 18°F (10°C) per hour Nonoperating: -55° to 150°F (-48.3° to 65.5°C) Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.5°C) for every 1,000 feet (305 meters).
Additional specifications Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. www.gateway.
Appendix A: Server Specifications 150 www.gateway.
BIOS Settings B If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility. To view all BIOS settings: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup.
Appendix B: BIOS Settings BIOS menu BIOS submenu Setting Main System Time System Date Legacy Floppy A Legacy Floppy B Hard Disk Pre-Delay Primary IDE Master Type Primary IDE Slave Type Processor Settings Processor Retest Advanced Memory Configuration Memory Retest Memory Configuration Extended RAM Step PCI Configuration Hot-plug PCI Control Reserving memory space for PHP PCI Configuration Empty Bus Default Speed PCI Slots 5-6 PCI Configuration Empty Bus Default Speed PCI Slots 7-8 PCI
BIOS menu BIOS submenu Setting PCI Configuration Embedded Video Controller VGA Controller PCI Configuration Embedded Video Controller Option ROM Scan PCI Configuration PCI Slot 1 Option ROM Scan PCI Configuration PCI Slot 2 Option ROM Scan PCI Configuration PCI Slot 3 Option ROM Scan PCI Configuration PCI Slot 4 Option ROM Scan PCI Configuration PCI Slot 5 Option ROM Scan PCI Configuration PCI Slot 6 Option ROM Scan PCI Configuration PCI Slot 7 Option ROM Scan PCI Configuration
Appendix B: BIOS Settings BIOS menu BIOS submenu Setting I/O Device Configuration Interrupt I/O Device Configuration DMA Channel I/O Device Configuration Legacy USB Support I/O Device Configuration PS/2 Mouse Advanced Chipset Control Wake On LAN Advanced Chipset Control Wake On Ring Advanced Chipset Control Sleep Button Boot-time Diagnostic Screen Reset Configuration Data Num Lock Memory/Processor error Security User Password is Administrator Password is Password on boot Fixed disk boot se
BIOS menu BIOS submenu Setting Value Server Console Redirection Serial Port Address Console Redirection Baud Rate Console Redirection Flow Control Console Redirection Console Type Console Redirection Remote Console Reset Assert NMI on PERR Assert NMI on SERR FRB-2 Policy Thermal Sensor BMC IRQ Post Error Pause AC-LINK Platform Event Filtering Boot [boot order] www.gateway.
Appendix B: BIOS Settings 156 www.gateway.
Safety, Regulatory, and Legal Information C Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix C: Safety, Regulatory, and Legal Information ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage. ■ Openings in the computer case are provided for ventilation. Do not block or cover these openings.
Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
Appendix C: Safety, Regulatory, and Legal Information The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs.
Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
Appendix C: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
Appendix C: Safety, Regulatory, and Legal Information 164 www.gateway.
Index A CD administrator password 21 Advanced menu BIOS Setup utility 114 air duct installing 91 Gateway Server Manager 21 Server Companion 33 troubleshooting 138 CD drive installing 75 location 2, 3 troubleshooting 138 cleaning 18, 19 CMOS battery installing 102 connections diskette drive 7 front panel 7 I/O 5, 7 IDE 7 keyboard 5 LAN 5 monitor 5 mouse 5 network 5 parallel 5 power 5, 7 PS/2 5 RJ-45 2, 3, 7 SCSI 5, 7 serial 5, 7 USB 2, 5, 7 VGA 5 B baseboard management controller 24 battery installing 10
documentation Gateway Web site 8 Server Companion CD 33 drive bays location 2 drivers installing 33 drives CD 2 configuring 64 diskette 2 hard drive 2 hot-swap 2 installing 64 RAID 2 replacing 64 SCSI 2 tape 19 troubleshooting 138, 139, 140 E electrostatic discharge (ESD) 36 environmental specifications 148 error messages 124 eSupport 149 expansion card see card F fan connector 7 installing 58 installing cage 59 installing cage board 61 location 6 replacing 58 fan cage replacing 59 fan module location 6 f
CD drive 75 CMOS battery 102 components 35 diskette drive 77 fan 58 fan cage 59 fan cage board 61 front cover 39 front panel board 89 hard drive 64 hot-swap drive cage 68 hot-swap hard drive 64 media drive bracket 74 memory 86 power supply 47 power supply cage 52 processor 96 processor board 94 redundant power supply 47 server handles 38 system board 105 tape drive 70 maintenance 18 Gateway Server Manager 21 recording BIOS configuration 20 master boot record 141 media drive bracket installing 74 memory boa
cord connector 5, 7 indicator 2, 4, 13 LED 2, 13 line conditioners 11 protecting from surges 11 reset button 2 source problems 11 static electricity 36 troubleshooting 142 uninterruptible power supply (UPS) 11 power supply cage location 6 installing 47 installing cage 52 installing redundant 47 location 3, 6 uninterruptible 11 power-on self-test 14 processor heat sink 96 installing 96 location 6 troubleshooting 143 processor board installing 94 PS/2 ports 5 R rear fan 5 remote access LAN alerts 31 modem 2
supervisor password see administrator password system 146 administration 21 control 21 fault indicator 2, 4 management 21 security 21 specifications 146 startup 13 system board components 7 installing 105 specifications 147 system configuration protecting with passwords 21 system recovery recording BIOS configuration 20 System Setup Utility 25 T tape drive cleaning 19 installing 70 location 2, 3 technical support FaxBack support 121 resources 120 Technical Support 120, 121 tips before contacting 120 teleph
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