Your Gateway Computer E-6100 user's guide Customizing Troubleshooting
Contents 1 Checking Out Your Gateway E-6100 Computer . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Gateway model number . . . . . . . . .
Creating a data CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Copying music tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Creating a music CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 5 Maintaining Your Computer . . . . . . . . . . . . . . .
Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A E-6100 Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157 Section 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158 Section 2 . . . . . . . . . . . . . . . . .
Checking Out Your Gateway E-6100 Computer 1 This chapter introduces you to the basic features of your Gateway E-6100 computer.
Chapter 1: Checking Out Your Gateway E-6100 Computer Front Your computer may contain any of the following components. CD/DVD/recordable drive CD/DVD eject button 5.25-inch drive bay cover 5.25-inch drive bay cover Diskette drive Diskette eject button IEEE 1394 port (optional) USB ports 3.5-inch drive bay cover Power button 2 www.gateway.
Front Component Icon CD/DVD/recordable drive Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 34. This drive may be a CD, CD-RW, DVD, DVD+RW, or DVD-RAM/-RW/CD-RW drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 34. 5.
Chapter 1: Checking Out Your Gateway E-6100 Computer Back Your computer may contain any of the following components.
Back Component Icon Description Product label Your computer’s serial and model number. Power connector Plug the power cable into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz.
Chapter 1: Checking Out Your Gateway E-6100 Computer Component Icon Description Headphone/analog speakers (Line out 1) jack (optional) Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green. IEEE 1394 port (optional) Plug an IEEE 1394 (also known as Firewire or i.Link) device (such as a scanner or hard drive) into this 6-pin IEEE 1394 port.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. Gateway model number The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance.
Chapter 1: Checking Out Your Gateway E-6100 Computer Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system. 8 www.gateway.
Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, view your computer’s serial number or check your specifications by clicking Start, Help and Support, then clicking My Computer Info. www.
Chapter 1: Checking Out Your Gateway E-6100 Computer You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see “Using eSupport” on page 29. 10 www.gateway.
Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Networking kit With a networking kit, you can network (link) two or more computers in your home. After you have set up a “home” network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection. Two types of networking kits are available.
Chapter 1: Checking Out Your Gateway E-6100 Computer Storage Devices If you need additional storage space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data. For more information about using recordable drives, see “Creating CDs and DVDs” on page 37.
Setting Up Your Computer 2 This chapter provides basic information about your Gateway computer.
Chapter 2: Setting Up Your Computer Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Starting your computer Starting your computer To start your computer: 1 2 3 4 Connect the cables to your computer using the setup poster. 5 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Turn on the monitor. Turn on your computer and speakers. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. www.gateway.
Chapter 2: Setting Up Your Computer Turning off your computer Tips & Tricks When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods. To turn off your computer in Windows XP: 1 Click Start, then click Turn Off Computer.
Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens.
Chapter 2: Setting Up Your Computer Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Chapter 2: Setting Up Your Computer Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. Avoiding discomfort and injury from repetitive strain 20 ■ Vary your activities to avoid excessive repetition.
Getting Help 3 This chapter tells you about additional information resources available to help you use your computer.
Chapter 3: Getting Help HelpSpot Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.
HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the Using your Gateway computer link on the HelpSpot main page. www.gateway.
Chapter 3: Getting Help Searching for a topic To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button. Search box Search results header Search results headers For each search, you receive the following search result types: 24 ■ Suggested Topics - These topics are located in HelpSpot and are relevant to your search topic.
HelpSpot To view a list of your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list. HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click Video and online tutorials on the HelpSpot home page, then click a video title. The video plays. www.gateway.
Chapter 3: Getting Help Do More With Gateway Your computer may include Do More With Gateway, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. To access Do More With Gateway in Windows XP, click Start, then click Do More With Gateway.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.
Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. 28 www.gateway.
Gateway Web site Using eSupport The eSupport site is divided into four major areas: ■ Support Home ■ Downloads ■ Contact Us ■ Account Info Each of these areas is represented by a tab across the top of the Web page. Support Home tab To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 9.
Chapter 3: Getting Help 30 www.gateway.
Using Drives and Multimedia 4 This chapter provides information on using the multimedia capabilities of your computer.
Chapter 4: Using Drives and Multimedia Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Activity light 32 Eject button www.gateway.
Using the diskette drive To use a diskette: 1 Insert the arrow-marked end of a diskette into the diskette drive with the label side facing up. The diskette locks into the drive and the diskette eject button pops out. 2 To access a file on the diskette in Windows XP, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name.
Chapter 4: Using Drives and Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Look on the front of the drive for one or more of the following logos. Your drive may be a combo drive with multiple logos and multi-functionality. If your drive has this logo... - OR - Your drive type is a... Use your drive to... CD drive Install programs, play audio CDs, and access data.
Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.
Chapter 4: Using Drives and Multimedia To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. 2 Place the disc in the tray with the label facing up. Important 3 36 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. Press the eject button again. The CD or DVD drive tray closes. www.gateway.
Creating CDs and DVDs Creating CDs and DVDs You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more. Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs. Important If you record copyrighted material on a CD or DVD, you need permission from the copyright owner.
Chapter 4: Using Drives and Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 38 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. www.gateway.
Creating CDs and DVDs 2 Click Copy entire disc. The Select source and destination screen opens. 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive. If you have two drives, insert the disc in your non-recordable drive. 4 Click the arrow to open the Source drive list, then click the drive that contains your source disc. 5 Click the arrow to open the Destination drive list, then click your recordable drive.
Chapter 4: Using Drives and Multimedia 7 40 Click Burn. The Nero’s Title and CD Database dialog box opens. www.gateway.
Creating CDs and DVDs 8 Wait until the dialog box closes. - OR Click Cancel. The Burning Process screen opens. If you are using one drive, Nero Express copies the tracks or files to your hard drive. If you are using two drives, Nero Express copies the tracks from the source disc to the blank, recordable disc. 9 10 11 12 If you are using one drive, a message prompts you to insert a CD or DVD. Remove the source CD or DVD, insert a blank, writable CD or DVD, then wait for the message box to close.
Chapter 4: Using Drives and Multimedia Creating a data CD or DVD To create a data CD or DVD: 42 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD or DVD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Data, then click Data Disc. The Disc Content screen opens. www.gateway.
Creating CDs and DVDs 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Chapter 4: Using Drives and Multimedia 9 44 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Creating CDs and DVDs Copying music tracks To copy music CD tracks to your hard drive: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 4 If an Audio CD dialog box opens, click Take no action, then click OK. Click More. The Nero Toolbar opens. www.gateway.
Chapter 4: Using Drives and Multimedia 5 Click the Save Tracks icon. The Nero’s Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 46 www.gateway.
Creating CDs and DVDs 7 If a message box opens, click OK. The Save Tracks dialog box opens. 8 Click the arrow button to open the Output file format list, then click the format you want for the saved tracks. 9 To record all the tracks, click GO. The recording process begins. - OR To record selected tracks, hold down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.
Chapter 4: Using Drives and Multimedia Creating a music CD To create a music CD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 3 4 Insert a blank, writable CD into your recordable drive. If a dialog box opens, click Take no action, then click OK. Move your pointer over Music, then click one of the following options: ■ Audio CD to create a music CD that will play on all CD players.
Creating CDs and DVDs The screen you use to add files opens. www.gateway.
Chapter 4: Using Drives and Multimedia 50 5 Click Add. The Select Files and Folders dialog box opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 8 Click Add. You can continue to select files and click Add. After you select all your files, click Finished. www.gateway.
Creating CDs and DVDs 9 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 13 14 When a message tells you that the recording is complete, click OK. Click Next to return the main Nero Express screen. Click Exit. www.gateway.
Chapter 4: Using Drives and Multimedia Advanced features In addition to Nero Express, you can use: ■ Nero BackItUp to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more.
Maintaining Your Computer 5 This chapter provides basic information about maintaining your computer hardware and software.
Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for viruses 2 Click Scan for Viruses. Scan 3 56 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.
Protecting your computer from viruses To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. To update Norton AntiVirus: 1 2 Make sure that you are connected to the Internet. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files.
Chapter 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 58 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.
Managing hard drive space Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the hard drive that you want to delete files from, for example Local Disk (C:), then click Properties.
Chapter 5: Maintaining Your Computer 4 Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. 5 Click OK, then click Yes. Help and Support For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support. Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.
Managing hard drive space 3 Click the Tools tab. 4 5 Click Check Now. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
Chapter 5: Maintaining Your Computer Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
Managing hard drive space 3 Click the Tools tab. 4 5 Click Defragment Now. If Disk Defragmenter does not start automatically, click Defragment or Start. Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window.
Chapter 5: Maintaining Your Computer Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or tape drive, to do a complete hard drive backup.
Managing hard drive space To start the Scheduled Task Wizard: 1 Click Start, All Programs, Accessories, System Tools, then click Scheduled Tasks. The Scheduled Tasks window opens. 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.
Chapter 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best.
Cleaning your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.
Chapter 5: Maintaining Your Computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. To clean your trackball mouse: 68 1 2 Turn the mouse upside down. 3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
Cleaning your computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. Help and Support For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search box , then click the arrow. Click Cleaning the mouse. www.gateway.
Chapter 5: Maintaining Your Computer Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Power management Using power saving modes If your computer is... ...and you want to... ...then On Enter Standby mode In Windows XP, click Start, Turn off computer, then click Standby. - OR In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Standby. Click OK. On Enter Hibernate mode (must be activated) In Windows XP, click Start, then click Turn Off Computer. Press and hold SHIFT, then click Hibernate.
Chapter 5: Maintaining Your Computer Changing the power scheme To change the power scheme: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 72 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. www.gateway.
Power management 3 Click the arrow button to open the Power Schemes list, then click the power scheme you want. - OR Click an arrow button to open the System standby, Turn off monitor, or Turn off hard disks list, then click the time you want. To save your custom power scheme, click Save As and type a name for the scheme. 4 Click OK. Help and Support For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Chapter 5: Maintaining Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. 74 www.gateway.
Power management Activating and using Hibernate mode To activate Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the Hibernate tab.
Chapter 5: Maintaining Your Computer To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use. -OROpen the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: In Windows XP, click Start, then click Turn Off Computer.
Power management 2 Click/Double-click the Power Options or Power Management icon. The Power Options Properties dialog box opens. 3 Click the UPS tab. 4 5 6 7 Click Select. The UPS Selection dialog box opens. Click the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support.
Chapter 5: Maintaining Your Computer 78 www.gateway.
Restoring Software 6 Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows 79
Chapter 6: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs, make sure that you have tried these steps first: Use the diagnostics and troubleshooting tools found in HelpSpot.
Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
Chapter 6: Restoring Software 5 Select a single device driver to reinstall. - OR Click Automatic Installation, then select multiple device drivers to reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click Manual Installation.) 6 7 Click Install. 8 To find driver locations for installation on another computer, click the E-Series Drivers tab, select your E-Series Model and Operating System, then click Search.
Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service. To update device drivers: 1 2 Insert the red Drivers CD into the CD or DVD drive. 3 If you are prompted to select your Gateway computer type, click E-Series / Business Use, then click Continue. 4 5 6 Click the Web Updates tab.
Chapter 6: Restoring Software Reinstalling programs If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the Applications CD(s): 1 If you just reinstalled Windows, go to Step 4.
Reinstalling programs 8 9 Click Install. Follow any additional on-screen instructions. Depending on the programs you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling programs in Windows XP, click Start, then click Help and Support.
Chapter 6: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see “Troubleshooting” on page 131. ■ Reinstalling device drivers. For more information, see “Reinstalling device drivers” on page 81. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.
Reinstalling Windows 6 7 8 9 10 11 Select 1. Continue deleting all files and restart. When prompted, press any key to continue. Select 2. Boot from CD-ROM. Select a language option. Select 2. Automated installation of Windows (XP or 2000). If your computer does not have any special hard drive (HDD) controllers, such as a RAID 0 controller, select 1. Normal installation of Windows (XP or 2000). - OR If your computer has special hard drive (HDD) controllers, such as a RAID 0 controller, select 2.
Chapter 6: Restoring Software 88 www.gateway.
Upgrading Your Computer 7 This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: ■ Identify your case style ■ Open the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■ Remove and install system boards ■ Add memory ■ Change the battery You must open the computer case to upgrade or replace components.
Chapter 7: Upgrading Your Computer Tips & Tricks When cleaning the case, do not use abrasive or solvent cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. For more information, see “Cleaning your computer” on page 66.
Gathering the tools you need Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning ESD can permanently damage electrostatic discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Chapter 7: Upgrading Your Computer Opening the case Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To open the computer case: 92 1 Follow the instructions under “Preventing static electricity discharge” on page 91. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables.
Opening the case 5 Push in on the cover release handle. www.gateway.
Chapter 7: Upgrading Your Computer 6 94 Pull the side panel away from the case. www.gateway.
Closing the case Closing the case To close the computer case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the case notches. Door tabs www.gateway.
Chapter 7: Upgrading Your Computer 96 3 Swing the side panel toward the case until the release handle locks. 4 5 If you removed a case cover shipping screw, replace the screw. Reconnect the cables and power cord. www.gateway.
Adding or replacing a diskette, CD, or DVD drive Adding or replacing a diskette, CD, or DVD drive Use these instructions to replace 5.25-inch drives such as CD or DVD drives, and 3.5-inch drives, such as diskette drives. To add or replace a CD, DVD, or diskette drive: 1 2 Open the case using the instructions in “Opening the case” on page 92. If you are adding a drive, locate an empty drive bay. -ORIf you are replacing a drive, disconnect the drive cables, noting their locations and orientation.
Chapter 7: Upgrading Your Computer 3 98 If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.
Adding or replacing a diskette, CD, or DVD drive 4 If you are replacing a drive, slide the old drive forward and out of the drive bay. - OR If you are adding a new drive, slide the drive bay cover forward and out of the drive bay. 5 If you are replacing a drive, set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions.
Chapter 7: Upgrading Your Computer Adding or replacing a hard drive Use these instructions to add or replace a hard drive. To add or replace a hard drive: 1 2 Open the case using the instructions in “Opening the case” on page 92. If you are adding a drive, locate an empty drive bay. -ORIf you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions.
Adding or replacing a hard drive 3 Slide the release lever toward the open side of the case. 4 If you are removing a drive, slide the old drive out of the drive bay. 5 If you are replacing a drive, set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. www.gateway.
Chapter 7: Upgrading Your Computer 6 Slide the new drive in, then slide the release lever toward the inside of the case. 7 If you are replacing a drive, reconnect the drive cables using your notes from Step 2. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side farthest from the power supply connection). See the drive documentation for more information. - OR If you are adding a drive, connect the drive cables.
Adding or replacing add-in cards Adding or replacing add-in cards An add-in card is a card used in your computer to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: 1 2 Open the case using the instructions in “Opening the case” on page 92. For more stability, place your computer on its side. Place your computer on a towel or other non-abrasive surface to avoid scratching the computer case.
Chapter 7: Upgrading Your Computer 4 104 Remove the retention thumb-screw that secures the card retention cover to the case, then swing the add-in card retention cover open. www.gateway.
Adding or replacing add-in cards 5 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Warning 6 Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. Insert the new card into the add-in slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways.
Chapter 7: Upgrading Your Computer 8 If you disconnected any cables, reconnect the add-in card cables using your notes from Step 3. See the add-in card documentation for more information. - OR If you are adding an add-in card, see the card documentation for information about connecting cables. 9 10 106 Close the case using the instructions in “Closing the case” on page 95. See the documentation that came with the add-in card for any special software installation instructions. www.gateway.
Adding or replacing add-in cards Replacing the power supply To replace the power supply: 1 2 Open the case using the instructions in “Opening the case” on page 92. For more stability, place your computer on its side. Place your computer on a towel or other non-abrasive surface to avoid scratching the computer case. www.gateway.
Chapter 7: Upgrading Your Computer 3 108 Disconnect the power supply cables from all components (such as, hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.
Adding or replacing add-in cards 4 Swing the power supply retention clip out. www.gateway.
Chapter 7: Upgrading Your Computer 110 5 Slide the power supply toward the front of the case, then up. 6 Install the new power supply into the case, then swing the power supply retention clip toward the back of the case until it locks into place. 7 Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for more information. 8 Close the case using the instructions in “Closing the case” on page 95. www.gateway.
Replacing the system board Replacing the system board To replace the system board: 1 2 Open the case using the instructions in “Opening the case” on page 92. 3 Remove all of the add-in cards using the instructions in “Adding or replacing add-in cards” on page 103. 4 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) For more stability, place your computer on its side.
Chapter 7: Upgrading Your Computer 5 Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) 112 www.gateway.
Replacing the system board 6 Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot www.gateway.
Chapter 7: Upgrading Your Computer 7 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew. Important 8 Reconnect the power and data cables using your notes from Step 4. See the system board documentation for more information. 9 Reinstall the add-in cards using the instructions in “Adding or replacing add-in cards” on page 103. 10 114 The new system board must have special standoffs (pem studs) mounted on the bottom of the board.
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. The following illustration shows the general location of the memory modules in the system board. To install or replace DIMM memory: 1 2 Open the case using “Opening the case” on page 92. Find the memory module banks on your system board. www.gateway.
Chapter 7: Upgrading Your Computer 3 If your system board has single-channel memory, fill the DIMM 0 memory slot. When adding memory, fill the DIMM 1 memory slot. DIMM 0 DIMM 1 - OR - 116 www.gateway.
Installing memory If your system board has dual-channel memory, fill the Channel A/DIMM 0 memory slot AND the Channel B/DIMM 0 memory slot with matching DIMMs. Matching DIMMs are the same size, density, and technology. When adding memory, fill the Channel A/DIMM 1 memory slot AND the Channel B/DIMM 1 memory slot with matching DIMMs. Channel A/DIMM 0 Channel A/DIMM 1 Channel B/DIMM 0 Channel B/DIMM 1 www.gateway.
Chapter 7: Upgrading Your Computer 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
Installing memory In Windows 2000, right-click the My Computer icon, then click Properties. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.
Chapter 7: Upgrading Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer.
Replacing the system battery 6 While pushing down on the battery release tab, place the edge of a small flat-head screwdriver under the battery and lift the battery up until it pops out of the socket. 7 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 8 9 10 11 12 Close the case using “Closing the case” on page 95. 13 Save all your settings and exit the BIOS Setup utility.
Chapter 7: Upgrading Your Computer 122 www.gateway.
Using the BIOS Setup Utility 8 This chapter provides information about the BIOS Setup utility.
Chapter 8: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer. These settings include basic system hardware configuration, system resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer.
Opening the BIOS Setup utility The following illustration shows the main menu screen of a typical BIOS Setup utility. Your BIOS Setup utility may vary from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version RG84510A.15A.0009.P03 Processor Type Processor Speed System Bus Speed System Memory Speed Intel (R) Pentium (R) 3.
Chapter 8: Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (support.gateway.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence: 1 2 3 4 5 Write down any custom BIOS settings. Create a bootable diskette. Create the BIOS update diskette. Update the BIOS. Reconfigure any custom BIOS settings.
Troubleshooting 9 This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 21, for more information about how to get help.
Chapter 9: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Do not attempt to open the monitor case. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids the warranty.
First steps First steps Try these things first before going to the following sections: ■ Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip, make sure that it is turned on. ■ If a peripheral device (such as the keyboard or mouse) does not work, make sure that all connections are secure.
Chapter 9: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your computer. This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities. 130 www.gateway.
Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. ■ Reseat the card. For more information, see “Adding or replacing add-in cards” on page 103.
Chapter 9: Troubleshooting ■ If you have a SCSI device in your system, check the cable connected to the SCSI card. If the CD or DVD drive is the last drive on the cable (the drive farthest from the card), make sure that the CD or DVD drive is terminated. For more information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see “Reinstalling device drivers” on page 81.
Troubleshooting ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc.
Chapter 9: Troubleshooting Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. ■ Open the computer case and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection).
Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 60. If errors are detected and corrected, try using the diskette again.
Chapter 9: Troubleshooting If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Help and Support For more information about restoring deleted files in Windows XP, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. Hard drive You see an “Insufficient disk space” error message ■ Delete unnecessary files from the hard drive using Disk Cleanup.
Troubleshooting ■ Open the computer case and make sure that the cables are connected correctly to the hard drive and the system board. For more information about connecting the hard drive cables, see “Adding or replacing a hard drive” on page 100. ■ If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk” or “disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER.
Chapter 9: Troubleshooting Internet You cannot connect to the Internet ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. Use the setup poster to make sure that the connections have been made correctly. ■ Make sure that no one else is using the telephone line. ■ If you have the call waiting feature on your telephone line, make sure that it is disabled. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly.
Troubleshooting ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.
Chapter 9: Troubleshooting Memory You see a “memory error” message during startup ■ Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. If the memory module is failing, replace it. For more information, see “Installing memory” on page 115. ■ Check the memory module for correct seating and orientation. For more information, see “Installing memory” on page 115. You see a “Not enough memory” error message ■ Close all programs, then restart your computer.
Troubleshooting To check the dialing properties in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 4 Click the location from which you are dialing, then click Edit. Make sure that all settings are correct.
Chapter 9: Troubleshooting Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure. You can also call your telephone service and have them check the telephone line for noise or low line levels.
Troubleshooting To access the gateway.your.way dial-up server: 1 2 3 Insert the red Drivers CD into the CD or DVD drive. Click Help, then click Support Web Site. To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears.
Chapter 9: Troubleshooting 4 Click to select your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, if a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
Chapter 9: Troubleshooting Help and Support For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the HelpSpot Search box , then click the arrow. The computer is running but there is no picture ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. ■ Adjust the brightness and contrast controls to the center position.
Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
Chapter 9: Troubleshooting Power My system is turned on but nothing is getting power ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, switched on, and working correctly. ■ Make sure that the electrical outlet is working by plugging a working device, such as a lamp, into the outlet, then turning it on to test the outlet.
Troubleshooting To set a default printer in Windows 2000: 1 2 Click Start, Settings, then click Printers. Right-click on the name of the printer you want to be the default printer, then click Set as Default. ■ Make sure that the cable between the printer and your computer is connected securely to the correct port. ■ Check the cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver.
Chapter 9: Troubleshooting To make sure that the printer is not set to work offline in Windows 2000: 1 2 Click Start, Settings, then click Printers. Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. ■ Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer.
Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Chapter 9: Troubleshooting Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems.
Tutoring and training Tutoring and training Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources: ■ “Getting Help” on page 21. ■ The printed or online documentation that came with your hardware or software.
Chapter 9: Troubleshooting Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft Word, Excel, and PowerPoint. www.gateway.com/country Gateway Learning Libraries A variety of courses and tutorials are available on CD.
E-6100 Technical Reference A This Technical Reference covers information about your system board and its features.
Appendix A: Features The Intel® WASP motherboard features: 156 ■ Support for Intel Pentium® 4 Northwood 478-pin, 800-megahertz (MHz) Front Side Bus (FSB) processors ■ Support for Intel Celeron® processors with an mPGA478 socket with 400-MHz system bus ■ Support for as much as 4 gigabytes (GB) of 400-MHz DDR SDRAM ■ Memory configurations that can use Dual Channeling and Dynamic mode for optimizing the memory bandwidth ■ Integrated Serial ATA IDE interface ■ 10/100/1000 Ethernet LAN capability
System board layout System board layout The following illustration shows the system board divided into two sections: 1 2 www.gateway.
Appendix A: Section 1 Memory expansion slots Main power connector Diskette drive cable connector Primary IDE cable connector Secondary IDE cable connector Standby power indicator LED Serial ATA connectors BIOS configuration jumper Front panel header USB front panel header Intrusion detection header Diagnostic LED Battery 158 www.gateway.
System board layout Section 2 Processor fan connector Processor socket Auxiliary fan connector AGP expansion slot Auxiliary power connector PCI expansion slots USB ports Network jack Parallel (LPT) connector Serial (COM) connector USB ports PS/2 keyboard port PS/2 mouse port www.gateway.
Appendix A: BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted. For information about the location of this jumper, see “Section 1” on page 158. Setting Jumper placement Normal When used For normal operation. The BIOS uses current configuration information and passwords. (1-2 position) Configure For clearing passwords. The BIOS Setup utility runs automatically and the Maintenance menu is displayed.
System board specifications System board specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change without notice or obligation. Form factor ATX Form factor - 11.52 × 9.6 inches (292.61 × 243.
Appendix A: BIOS ■ ■ Instantly available PC technology ■ ■ ■ Intel/AMI BIOS (resident in the Intel 82802AC FWH) Support for Advanced Configuration and Power Interface (ACPI), Plug and Play, and SMBIOS Support for PCI Local Bus Specification Revision 2.2 Suspend to RAM support Wake on PCI, ES-232, front panel, PS/2 devices, and USB ports Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products.
Safety, Regulatory, and Legal Information B Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Appendix B: Safety, Regulatory, and Legal Information Setting up your system 164 ■ Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label.
Important safety information Care during use ■ Do not walk on the power cord or allow anything to rest on it. ■ Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. ■ Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
Appendix B: Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory compliance statements (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
Appendix B: Safety, Regulatory, and Legal Information Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
Regulatory compliance statements Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Appendix B: Safety, Regulatory, and Legal Information Power lines Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.
Notices Notices Copyright © 2003 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
Appendix B: Safety, Regulatory, and Legal Information 172 www.gateway.
Index A AC power connector 5 accessories 11 safety precautions 165 add-in cards See cards adding See installing AGP expansion slot 159 audio headphone jack 6 line in jack 6 line out jack 6 microphone jack 6 speakers jack 6 troubleshooting 150 audio CD cleaning 133 audio in jack 6 B backing up files 52, 64 battery location 158 replacing 120 BIOS configuration jumper 126, 158, 160 recovering 160 updating 126 BIOS Setup utility 123 C cable lock 6 camera 11 card retention thumbscrew 6 slots 159 cards installi
CD 133 computer exterior 66 computer monitor 67 DVD 133 keyboard 67 mouse 68 closing computer case 95 unresponsive program 17 configuration jumper location 158 settings 126, 160 connecting AC power 15 connections audio in 6 audio input 6 auxiliary fan 159 digital camera 3 digital out 6 Ethernet 6 external audio 6 external speakers 6 fan 159 Firewire 3, 6 headphones 6 i.
documentation eSupport 28 Gateway Web site 28 help 22 HelpSpot 22 online help 27 drivers 81 reinstalling 81 updating 29, 83 drives 3.5-inch bay cover 3 5.
F fan connector 159 faxes troubleshooting 143 files backing up 64 deleting 59 troubleshooting 135 finding HelpSpot topics 24 specifications 9 Firewire port 3, 6 floppy disk See diskette fragmentation 62 G Gateway eSupport 9, 10 model number 5, 7 serial number 5, 7, 9 Technical Support 151 Web address 28 Web site 28 gateway.your.
model number 5, 7 serial number 5, 7 laser printer 11 LCD panel troubleshooting 145 line in jack 6 line out jack 6 lock slot Kensington cable 6 microphone jack 6 Microsoft Certificate of Authenticity 5, 8 model number 5, 7 modem jack 5 protecting from power surge 14 troubleshooting 140 monitor cleaning 67 port 6 troubleshooting 145 mouse cleaning 68 port 5, 159 troubleshooting 147 multimedia using CD drive 34 using diskette drive 32 using DVD drive 34 music tracks copying 45 M N maintenance 53 backing u
ports See connections power advanced settings 71, 73 button 3 changing advanced settings 73 changing modes 71 changing schemes 72 changing settings 71 connector 5 Hibernate mode 3, 70, 75 main connector 158 management 70 schemes 71, 72 source problems 14 Standby mode 3, 70 surge protector 14 troubleshooting 148 turning off computer 16 turning on computer 15 using UPS 76 power button 3 power supply replacing 107 uninterruptible 76 printer default 148 inkjet 11 laser 11 parallel port 5 troubleshooting 148 pro
speakers jack 6 specifications 9 Standby mode 3, 70 starting computer 3, 15 static electricity 91 support tool PC Doctor 130 surge protector 14 system battery location 158 system board component location 157 configuration jumper 126 features 156 replacing 111 specifications 161 system identification label 7 T tape backup drive 12 Technical Support 152 technical support 151 automated troubleshooting 152 eSupport 9, 10 FaxBack support 152 Technical Support 152 tips before contacting 151 tutorial service 152
updating BIOS 126 device drivers 29 updating Norton AntiVirus 55 upgrading 89 UPS 12, 14, 76 USB port 3, 5, 158, 159 V virus protecting against 55 removing with Norton AntiVirus 55 voltage switch 5 volume adjusting modem 145 troubleshooting 150 W Web site Gateway 28 Windows installing 86 product key 5 Product Key Code 8 reinstalling 86 reinstalling drivers 81 updating drivers 83 working safely 18 Z Zip drive 12, 64 180
MAN E6100 SYS GDE R0 6/03
