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4075.book Page 2 Friday, April 2, 1999 9:26 AM Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
4075.book Page i Friday, April 2, 1999 9:26 AM Contents Preface ......................................................................................v Conventions used in this guide .............................................................. vi Safety instructions ................................................................................ vii Additional information sources .......................................................... viii The Gateway Support Center....................................
075.book Page ii Friday, April 2, 1999 9:26 AM Installing a second processor................................................................ 30 Setting the jumpers................................................................................ 33 Processor speed jumper ................................................................. 33 Clear CMOS jumper...................................................................... 34 Installing memory and hardware..................................................
4075.book Page iii Friday, April 2, 1999 9:26 AM Error messages....................................................................................... 98 Reference Data ................................................................... 101 Acronyms and abbreviations .............................................................. 102 Terms and definitions.......................................................................... 106 Specifications.............................................................
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4075.book Page v Friday, April 2, 1999 9:26 AM Preface Conventions used in this guide .............................. vi Safety instructions ................................................. vii Additional information sources............................
4075.book Page vi Friday, April 2, 1999 9:26 AM Conventions used in this guide Throughout this guide, you will see the following conventions: vi Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign indicates that the keys must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications and files are printed in italic.
4075.book Page vii Friday, April 2, 1999 9:26 AM Safety instructions Observe the following safety instructions when using your system: • Follow all instructions marked on the system and in the documentation. • When the computer is turned off, a small amount of electrical current still runs through the computer. Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover. (Follow the cleaning instructions in your user’s guide.
4075.book Page viii Friday, April 2, 1999 9:26 AM • There is a danger of explosion if the CMOS (complementary metal-oxide semiconductor) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system.
4075.book Page 1 Friday, April 2, 1999 9:26 AM 1 Chapter 1: System Access Static electricity precautions ................................... 2 Opening the system ................................................. 3 Closing the system...................................................
4075.book Page 2 Friday, April 2, 1999 9:26 AM Caution! Prevent electrostatic damage to your system by following static electricity precautions every time you open your computer case. Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure: 1. Wear a grounding wrist strap (available at most electronics stores). 2. Turn off the system power. 3.
4075.book Page 3 Friday, April 2, 1999 9:26 AM Opening the system Depending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions specific to the cover you wish to remove as indicated in each section. Removing the side panel Most of the system components are accessible through the side panel. Caution! Turn the system off and disconnect both power cords before proceeding.
4075.book Page 4 Friday, April 2, 1999 9:26 AM Figure 1: Removing the Side Panel 4. Pull the cover toward the back of the system and remove it from the chassis. 5. Set the side cover aside. 6. If you need to remove the other side panel, repeat steps 3-5 for the other side of the system.
4075.book Page 5 Friday, April 2, 1999 9:26 AM Removing the bezel If you need to install or replace a 5.25-inch device or the 3.5-inch diskette drive, you need to remove the front bezel. To Remove the Front Bezel 1. Follow the ESD precautions described in “Static electricity precautions” on page 2. 2. Turn off the system and disconnect the power cord. 3. Remove both side panels as described in “Removing the side panel” on page 3. 4.
4075.book Page 6 Friday, April 2, 1999 9:26 AM 5. Holding onto the bottom handle, firmly pull the bezel away from the chassis. 6. Set the bezel aside. Removing the top cover It may be easier to access the cables to the 3.5-inch diskette drive or any 5.25-inch devices by removing the top cover of the chassis. To Remove the Top Cover 1. Follow the ESD precautions described in “Static electricity precautions” on page 2. 2. Turn off the system and disconnect the power cord. 3.
4075.book Page 7 Friday, April 2, 1999 9:26 AM Figure 3: Removing the Top Cover 6. Pull the top cover straight up. 7. Set the cover aside.
4075.book Page 8 Friday, April 2, 1999 9:26 AM Closing the system Before closing the system, verify that all connectors and boards are properly installed and firmly seated. Replacing the top cover If you have removed the top cover to access components at the top of the system, replace the top cover before replacing other covering pieces. To Replace the Top Cover 1. Align the top cover with the ledges on the chassis. See Figure 4. Figure 4: Replacing the Top Cover 2.
4075.book Page 9 Friday, April 2, 1999 9:26 AM Replacing the bezel After installing a 5.25-inch device or replacing the 3.5-inch diskette drive, replace the front bezel before you replace the side panel. To Replace the Front Bezel 1. Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mount holes on the front of the chassis. See Figure 5. Figure 5: Replacing the Front Bezel 2. Insert the bezel pegs into the correct holes at the top of the chassis. 3.
4075.book Page 10 Friday, April 2, 1999 9:26 AM Replacing the side panel The final step in closing the system is to replace the side panel. To Replace the Side Panel 1. Align the side panel with the ledges on the chassis. 2. Slide the panel toward the front of the chassis (see Figure 6). Figure 6: Reinstalling the Side Panel 3. Secure the panel with the screws you removed when opening the system. 4. If needed, repeat for the other side panel.
4075.book Page 11 Friday, April 2, 1999 9:26 AM 2 Chapter 2: Components System board components .................................... 12 Quick Hot-swap RAID cage ................................. 22 SCSI backplane components ................................
4075.book Page 12 Friday, April 2, 1999 9:26 AM System board components The system board functions as the main interface between the processor, memory, and peripherals. See the table below for the key to Figure 7.
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4075.book Page 14 Friday, April 2, 1999 9:26 AM AR Slot 2 processor 1 connector (boot processor) AS Slot 2 processor 2 connector (application processor) AT DIMM bank A AU DIMM bank B AV DIMM bank C AW DIMM bank D AX Processor 2 fan connector AY Processor 1 fan connector AZ Embedded VRM for processor 1 BA VRM connector for processor 2 BB Processor speed setting jumpers BC RAID cage connector BD LED display/switch connector Chassis fans There are several chassis fan connectors on the system board.
4075.book Page 15 Friday, April 2, 1999 9:26 AM Soft power connector The soft power connector provides for the connection of a switch that powers up or powers down the server from a standby state. This connector is not used in the ALR 7300 server. Power supply power fault connector This connector allows you to connect a power supply fault detection LED to the system board to alert the user to a power supply fault. This connector is not used in the ALR 7300.
4075.book Page 16 Friday, April 2, 1999 9:26 AM SCSI controller and connectors This integrated dual channel Adaptec® AIC™-7890 SCSI controller is a high-performance, PnP compliant, single-chip PCI local bus-to-Ultra2 SCSI master host adapter. Its advanced SCSI I/O cell technology ensures data integrity for higher I/O bandwidth requirements with data rates of 40-MB/sec in Ultra mode and 80-MB/sec in Ultra2 mode.
4075.book Page 17 Friday, April 2, 1999 9:26 AM Front panel connector The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons. This connector is not used in the ALR 7300 server. Reset connector The reset connector provides the connection of the reset button from the front cover. This connector is not used in the ALR 7300 server.
4075.book Page 18 Friday, April 2, 1999 9:26 AM External boot ROM connector Provides connection for expansion cards that contain a separate boot ROM and require independent access to the system board. LED Display/Switch connector Connects the LEDs and switches on the front cover to the system board. Server management connectors The server management connectors provide hardware and component monitoring to assist you in maintaining the server.
4075.book Page 19 Friday, April 2, 1999 9:26 AM System jumpers The jumpers allow you to set certain characteristics of the system. Some jumpers are reserved and are not described in this section. Do not change any jumper unless it is necessary to configure the system. In some cases, changing the settings of reserved jumpers can cause damage to the system board. Clear CMOS jumper This jumper allows you to clear the CMOS memory.
4075.book Page 20 Friday, April 2, 1999 9:26 AM Expansion slots The system features seven expansion slots: five PCI slots, one shared PCI/RAID port slot, and one shared PCI/ISA slot. The I2O feature connector is aligned with one of the PCI slots (secondary PCI slot 1). If you install a card in the I2O feature connector, you may not be able to use the corresponding PCI slot. The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz.
4075.book Page 21 Friday, April 2, 1999 9:26 AM and dynamic resource allocation for all attached peripherals. Most major operating systems provide USB drivers and should require no special procedures for implementation or use. • • • • • • Two 9-pin 16550-compatible serial ports One bidirectional ECP/EPP parallel port One video port One PS/2-style mouse port One PS/2-style keyboard port One RJ-45 Ethernet connector with two LEDs.
4075.book Page 22 Friday, April 2, 1999 9:26 AM Voltage regulator modules Each processor must have a dedicated voltage regulator module (VRM) which adjusts the voltage supplied to the processor. The VRM for the first processor (CPU 1) is embedded on the system board. Memory The system comes standard with 64-MB of ECC RAM. System RAM is expandable up to 2-GB using 100 MHz ECC 72-bit synchronous DRAM (SDRAM) DIMMs (4 DIMM sockets).
4075.book Page 23 Friday, April 2, 1999 9:26 AM continues normal operations. You can replace the failed drive and rebuild its contents on an equivalent replacement drive automatically, without shutting down the system. Figure 9: RAID Cage SCSI backplane components The SCSI backplane connects the SCA-2 LVD SCSI drives to the SCSI RAID controller or the SCSI controllers on the system board. The backplane provides automatic SCSI address setting and allows hot-swapping of SCSI drives.
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4075.book Page 25 Friday, April 2, 1999 9:26 AM 3 Chapter 3: Installing Components Replacing the processor......................................... 26 Installing a second processor................................. 30 Setting the jumpers ................................................ 33 Installing memory and hardware .......................... 35 Installing software and drivers ..............................
4075.book Page 26 Friday, April 2, 1999 9:26 AM Replacing the processor The system is compatible with Intel Pentium® II Xeon™ processors. Important! If the error message “update table not found for CPUxx, Stepping xxxx” displays at boot up, run the MULOADER utility located on the disk included with your processor kit. This message may occur under the following conditions: When a new processor has been added that does not include the stepping information in the table.
4075.book Page 27 Friday, April 2, 1999 9:26 AM Figure 11: Removing the Lock Bar 4. Lift the cartridge up and away from the system board. See Figure 12.
4075.book Page 28 Friday, April 2, 1999 9:26 AM Figure 12: Removing the Processor 5. Place the processor cartridge that you removed in a safe place. 6. Remove the replacement processor cartridge from its protective wrapping and place it in the cartridge supports for the slot 2 connector. 7. Slide the cartridge all of the way down until it is firmly seated. See Figure 13.
4075.book Page 29 Friday, April 2, 1999 9:26 AM Figure 13: Installing the Replacement Processor 8. If the processor cartridge does not already have the heatsink attached to it, attach the heatsink according to the instructions that came with the processor upgrade kit. 9. Replace the lock bar on the processor support and secure it with the two screws that you removed in Step 3. 10. Set the jumpers for the new processor configuration (see the section “Setting the jumpers” on page 33). 11.
75.book Page 30 Friday, April 2, 1999 9:26 AM Installing a second processor The system is compatible with Intel Pentium II Xeon processors. You can either upgrade the existing Pentium II Xeon processor or install a second processor of the same speed as the original processor. When adding a processor, order a Pentium II Xeon processor upgrade kit. The kit includes the processor, a heat sink, and aVRM. It is critical that a heat sink be installed on each Pentium II Xeon processor.
4075.book Page 31 Friday, April 2, 1999 9:26 AM Figure 14: Removing the Terminator Card 5. Align the new Pentium II Xeon SEC cartridge into the CPU 2 connector and press it firmly into place. See Figure 15.
4075.book Page 32 Friday, April 2, 1999 9:26 AM Figure 15: Installing the Second Processor 6. Place the lock bar on top of the supports and secure it by inserting and tightening the two screws you removed in Step 3. 7. Set the jumpers for the new processor configuration (see the section “Setting the jumpers” on page 33). 8. Insert the VRM into the connector provided until the release clips click into place. 9. Close the case, as described in “Closing the system” on page 8. 10.
4075.book Page 33 Friday, April 2, 1999 9:26 AM Setting the jumpers The system board jumpers let you change several system functions. Jumpers are set to the default positions at the factory. You may need to change the jumper settings to perform the following functions: • • Set processor/bus speed settings Clear CMOS memory Processor speed jumper The system board supports a range of processor speeds, which are set by changing jumpers. If you upgrade your processor, you may need to change jumper settings.
4075.book Page 34 Friday, April 2, 1999 9:26 AM Important! If the error message “update table not found for CPUxx, Stepping xxxx” displays at boot up, run the MULOADER utility located on the disk included with your processor kit. This message may occur under the following conditions: When a new processor has been added that does not include the stepping information in the table. When the BIOS is flashed, it may remove the stepping information form the table which will cause the error message to appear.
4075.book Page 35 Friday, April 2, 1999 9:26 AM Installing memory and hardware Installing memory The system board supports up to 2 GB of RAM in ECC SDRAM DIMMs. The system board is configured with 4 DIMM banks. You can fill Bank 0, Bank 1, Bank 2, or Bank 3 or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because this information is automatically detected by the BIOS. Refer to the section “DIMM configurations” on page 114 for valid memory configurations.
4075.book Page 36 Friday, April 2, 1999 9:26 AM Figure 17: Inserting the DIMM 5. Gently press the DIMM into the socket until it is firmly seated. (Inserting the DIMM automatically locks the socket clamps on each end of the DIMM.) 6. Close the case, as described in “Closing the system” on page 8. 7. Reconnect the power cord and turn on the system. To Remove DIMMs Caution! Never try to remove a DIMM without releasing the clamps. You may break the socket, causing serious damage. 1.
4075.book Page 37 Friday, April 2, 1999 9:26 AM 2. Carefully lift the DIMM out of the socket (see Figure 19). Figure 19: Removing the DIMM 3. Store the DIMM in a static-free container. Adding and replacing drives The case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system. Refer to “Opening the system” on page 3 for instructions on opening and closing the case. Replacing a 3.5-inch drive in the front drive bay The 3.
4075.book Page 38 Friday, April 2, 1999 9:26 AM 3. Locate the 3.5-inch drive bracket. 4. Disconnect the power and data cables from the back of the drive that you want to replace, noting their location and orientation. (You will reconnect these cables after you install the new drive.) 5. Remove the screws securing the drive bracket to the system chassis, and remove the drive bracket from the chassis. Doing so also removes the 3.5-inch metal filler panel from the front of the drive bracket (see Figure 20).
4075.book Page 39 Friday, April 2, 1999 9:26 AM Figure 21: Removing the 3.5-inch Drive 7. Place the new 3.5-inch drive in the mounting bracket (see Figure 22). Figure 22: Installing the New 3.5-inch Drive 8. Secure the drive to the mounting bracket using the screws you removed in Step 6.
4075.book Page 40 Friday, April 2, 1999 9:26 AM 9. Place the drive bracket in the chassis (see Figure 23). If you are installing a second front-accessible drive, do not reinstall the 3.5-inch metal filler panel when you reinstall the drive bay in the chassis. Figure 23: Replacing the Drive Bracket 10. Secure the drive bracket to the chassis with the screws you removed in Step 5. 11. Connect the power and data cables to the 3.5-inch drive, making sure the cables match their original position.
4075.book Page 41 Friday, April 2, 1999 9:26 AM Installing a drive in the 5.25-inch drive bay The 5.25-inch drive bay supports a CD-ROM drive, disk drive, or other 5.25-inch device. To Install a Drive in the 5.25-inch Drive Bay 1. Turn off the system and disconnect the power cord. 2. Open the case (“Opening the system” on page 3), observing the static electricity precautions in “Static electricity precautions” on page 2. 3. Locate the 5.25-inch drive bay. 4.
4075.book Page 42 Friday, April 2, 1999 9:26 AM Guide rail Tab Figure 24: Removing a 5.25-inch Drive 7. Remove the screws that secure the drive rails to the drive and remove the rails. 8. Mount the guide rails to the new drive using the screws you removed from the old drive. 9. Align the guide rails with the rail guides in the drive bay and slide the drive all of the way into the bay. The tabs on the rails will click into place when the drive is fully inserted (see Figure 25).
4075.book Page 43 Friday, April 2, 1999 9:26 AM Figure 25: Installing a Drive in the 5.25-Inch Drive Bay 10. Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.) 11. Close the case, as described in “Closing the system” on page 8. 12. Reconnect the power cord and turn on the system. 13. Run the configuration software that came with the drive, if required. 14. The system should automatically recognize the new drive.
4075.book Page 44 Friday, April 2, 1999 9:26 AM Replacing the RAID cage in the 5.25-inch drive bay The Quick Hot-Swap Drive Cage consists of a drive cage, a locking door, and all the necessary hardware to install it in the system. Each cage supports three drives. Begin cage installation from the bottom drive bay. Figure 26: Hot-Swap Drive Cage To Replace the RAID Cage 1. Remove the side panel as described in “Removing the side panel” on page 3. 2.
4075.book Page 45 Friday, April 2, 1999 9:26 AM Figure 27: Removing the SCSI Drives B. Pull the drive out of the drive cage. C. Place the drive in a safe place, preferably in an anti-static bag. D. Repeat steps a–c for all drives in the drive cage. 4. Remove the old RAID Cage by pressing the tabs on the slide rails toward the center of the cage and pulling the cage out of the 5.25-inch drive bay (see Figure 28).
4075.book Page 46 Friday, April 2, 1999 9:26 AM Figure 28: Removing the RAID Cage Installing the New RAID Cage 1. Slide the new drive cage into the drive bracket as shown in Figure 29.
4075.book Page 47 Friday, April 2, 1999 9:26 AM Figure 29: Installing the RAID Cage 2. Connect all cables that connect the RAID Cage and its backplane to other system components. 3. Reinstall the SCSI drives in the new RAID cage by aligning the rails and sliding them all the way into the cage (see Figure 30).
4075.book Page 48 Friday, April 2, 1999 9:26 AM Important! Each drive has a Drive Number label affixed to the front of the drive. The drive number on the label corresponds to the device's SCSI ID. Drives must be installed in ascending order starting from the bottom bay. Figure 30: Replacing the SCSI Drives 4. Secure the drives by closing the latching clips.
4075.book Page 49 Friday, April 2, 1999 9:26 AM 4. Disconnect the data and power cables from the hard disk drive, noting their location and orientation. (You will reconnect these cables when you install the new hard drive.) 5. Remove the screws that attach the hard disk mounting bracket to the chassis, and remove the bracket from the chassis (see Figure 31). Figure 31: Removing the Hard Disk Bracket and Drive 6.
4075.book Page 50 Friday, April 2, 1999 9:26 AM Figure 32: Installing a Hard Drive in the Rear Drive Bay 8. Place the hard disk assembly into the chassis and secure it to the chassis using the screws you removed in Step 5 (see Figure 32). 9. Connect the data and power cables to the hard drive, making sure the cables match their original position. (See the drive documentation for proper drive jumper settings and cable orientation.) 10. Close the case, as described in “Closing the system” on page 8. 11.
4075.book Page 51 Friday, April 2, 1999 9:26 AM SCSI cable kit installation The following section describes how to install the SCSI cable kit from the integrated onboard SCSI connector on the system board to the rear panel of the chassis. The following tools are required to complete the installation: • • • Phillips screwdriver Straight blade screwdriver Anti-static wristband To install the SCSI cable kit: Caution! 1. Power down the system and remove the power cord(s). 2.
4075.book Page 52 Friday, April 2, 1999 9:26 AM 8. Plug the other end of the SCSI cable into the appropriate SCSI connector on the system board. 9. Arrange the ribbon cable so that it doesn’t interfere with chassis or CPU fans, or block airflow through the system. 10. Reinstall the left side cover of the system and replace the two screws. 11. Plug in the system power cord(s) and power up the system. Adding an expansion card The system board has seven (7) expansion slot connectors.
4075.book Page 53 Friday, April 2, 1999 9:26 AM 5. Remove and retain the screw securing the expansion port cover to the rear cover. Keep the port cover for reinstallation in case you ever need to remove the card (see Figure 34). Important! Figure 34: Installing an Expansion Card For full length cards, make certain that the end of the card is aligned with the correct slot in the card guide.
4075.book Page 54 Friday, April 2, 1999 9:26 AM Removing an expansion card Removing an expansion card may require you to run software to reconfigure the system. To Remove an Expansion Card 1. Turn off the system and disconnect all power cords and peripheral devices. 2. Open the cover as described in “Opening the system” on page 3, following all static electricity precautions as described in “Static electricity precautions” on page 2. 3.
4075.book Page 55 Friday, April 2, 1999 9:26 AM Release button Retaining latch Figure 36: Pressing the Retaining Latch 6. Gently but firmly pull the expansion card out of the chassis. 7. Press the release button on the card guide to return the retaining latch to the extended position. 8. Place an expansion port cover over the empty slot and secure it with the screw you removed earlier. 9. Replace the cover, reconnect the peripherals and power cord, and turn on the system.
4075.book Page 56 Friday, April 2, 1999 9:26 AM Replacing the battery The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. To Replace the Battery Caution! There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. 1.
4075.book Page 57 Friday, April 2, 1999 9:26 AM Figure 37: Removing the Battery 7. Close the case, as described in “Closing the system” on page 8. 8. Reconnect the power cord and turn on the system. 9. Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2. If the CMOS data is not correct, change the information in the setup screens as necessary.
4075.book Page 58 Friday, April 2, 1999 9:26 AM • Turn off the system, remove the cover, and verify that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables, and then replace the cover carefully so as not to disturb any cables. • Turn off the system, remove the cover and, if you have the proper test equipment, verify that the new battery has power.
4075.book Page 59 Friday, April 2, 1999 9:26 AM NetWare 4.11 drivers and Seagate Backup Exec issues NetWare 4.11 driver issues: When installing the second instance driver for the second SCSI controller, the server will generate interrupts which hang the server. To resolve this issue, replace the MPS14.PSM file that is installed during the NetWare 4.11 installation with an updated version of the file. The updated file can be obtained from the Netware Service Pack 5 utility patch provided by Novell.
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4075.book Page 61 Friday, April 2, 1999 9:26 AM 4 Chapter 4: BIOS Setup About the BIOS Setup Utility ............................... 62 Using the BIOS Setup Utility................................ 62 Updating the BIOS ................................................
4075.book Page 62 Friday, April 2, 1999 9:26 AM About the BIOS Setup Utility The computer BIOS has a built-in program that lets you set many basic system characteristics. These settings are stored and saved even when the power is off. This chapter contains information about this setup utility and is intended to serve as a guide so that you can make changes to your system BIOS when necessary.
4075.book Page 63 Friday, April 2, 1999 9:26 AM • Select Menu—Use the left arrow and right arrow keys to move between the six main menus (Main, Advanced, Security, Power, Boot and Exit). • Change Values—Use the plus (+) key or the minus (-) key to toggle through the available options for the selected item. • Select > Sub-Menu— Pressing ENTER when a sub-menu is highlighted takes you to that sub-menu. • Setup Defaults—Press F9 to set the setup parameters to their factory default values.
4075.book Page 64 Friday, April 2, 1999 9:26 AM • System Time lets you set the system time. Use a twenty-four hour clock in the format HH:MM:SS. • System Date lets you set the system date, using the format MM:DD:YYYY. • Legacy Diskette A: allows you to select the type of diskette drive installed as drive A. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”; 720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”;2.88 MB, 3 ½”; Not installed; and Disabled.
4075.book Page 65 Friday, April 2, 1999 9:26 AM Hard disk drive setup screen The hard disk drive setup screen appears whenever the Primary Master, Primary Slave, Secondary Master, or Secondary Slave fields are selected from the main menu screen. Figure 40: Example Hard Disk Drive Setup Screen • Type offers the following options: • User - selecting this option brings up a sub-menu where you can enter the Cylinders, Heads, Sectors and Maximum Capacity of the drive you are configuring.
4075.book Page 66 Friday, April 2, 1999 9:26 AM 66 • Multi-Sector Transfers: enabling this option allows multiple sector data transfers on compatible drives. The options are Disabled, Standard, 2 Sectors, 4 Sectors, 8 Sectors, and 16 Sectors. • LBA Mode Control: enabling this option causes Logical Block Addressing to be used in place of Cylinders, Heads and Sectors. The options are Enabled and Disabled.
4075.book Page 67 Friday, April 2, 1999 9:26 AM Advanced menu screen The advanced menu screen allows you to access a large number of advanced features. Many of these features can cause the system to malfunction if set incorrectly. Do not change these settings unless you must. Figure 41: Advanced Menu Screen • Plug and Play O/S: specifies whether the operating system is compatible with Plug and Play. The options are Yes and No.
4075.book Page 68 Friday, April 2, 1999 9:26 AM 68 • Large Disk Access Mode: options include DOS and Other. Select DOS if you are using DOS or one of the DOS-based operating systems. Select Other if you are using another operating system such as UNIX. A large disk is considered one that has more than 1024 cylinders, 16 heads, or 63 tracks per sector. • Local Bus IDE Adapter enables or disables the two channels of the onboard IDE adapter. The options are Disable, Primary, Secondary, and Both.
4075.book Page 69 Friday, April 2, 1999 9:26 AM • • Embedded PCI NIC: enabling turns on the optional integrated network interface controller (NIC). The options are Enabled and Disabled. SHM Address: defines the System Hardware Manager (SHM) address. The options are 1 through 7. Important! The SHM Address is always 1 in stand-alone configurations. Resource configuration screen This screen appears whenever Resource Configuration is selected off of the advanced menu screen.
4075.book Page 70 Friday, April 2, 1999 9:26 AM Memory Reservation Screen This screen appears whenever Memory Reservation is selected from the resource configuration screen. It allows you to reserve blocks of memory for ISA devices. Figure 43: Memory Reservation Screen • XXXX – XXXX: the specified area of upper memory may be reserved for use by legacy ISA devices. Options are Available and Reserved.
4075.book Page 71 Friday, April 2, 1999 9:26 AM Figure 44: IRQ Reservation Screen • IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available and Reserved.
4075.book Page 72 Friday, April 2, 1999 9:26 AM Peripheral configuration screen This screen allows you to configure the system peripherals. Figure 45: Peripheral Configuration Screen • • Serial Port A: allows you to set the characteristics of serial port A. Options include Enabled, Disabled and Auto. • Base I/O Address: displays the base I/O address for integrated Serial Port A. Using the + or - key displays the optional addresses available.
4075.book Page 73 Friday, April 2, 1999 9:26 AM • • • Interrupt: displays the current interrupt for integrated Serial Port B. Using the + or - key displays the optional interrupts available. Parallel Port: allows you to set the characteristics of the integrated parallel port. Options include Enabled, Disabled, Auto, and OS Controlled. • Mode: displays the current parallel port mode. Options include ECP (Extended Capabilities Port), Bi-directional and Output Only.
4075.book Page 74 Friday, April 2, 1999 9:26 AM Keyboard features screen This screen allows you to configure the features of your keyboard. Figure 46: Keyboard Features Screen 74 • Num Lock: options include Auto, On and Off. Sets the power-on state of the NUM LOCK key. • Key Click: options are Enabled and Disabled. Enable causes an audible click when each key is pressed. • Keyboard Auto-Repeat Rate: determines the rate at which a character repeats if a key is held down.
4075.book Page 75 Friday, April 2, 1999 9:26 AM Cache memory screen This screen allows you to configure various aspects of the system cache memory. Figure 47: Cache Memory Screen • Memory Cache: allows you to disable the L1 and L2 memory caches. Options include Enabled or Disabled. Normally used to troubleshoot speed-related problems. • Cache System BIOS Area: controls the caching of the system BIOS area. Options are Uncached or Write Protect.
4075.book Page 76 Friday, April 2, 1999 9:26 AM • Cache Extended Memory Area: controls caching of the system memory above 1 MB. Options are Uncached, Write Through, Write Protect, and Write Back. • Cache segments (e.g., C800 - CBFF): controls caching of the specified segments of memory. Options are Disabled, Write Through, Write Protect, and Write Back. • MSCS Support: Options are Enabled and Disabled. Enable to support Microsoft Cluster.
4075.book Page 77 Friday, April 2, 1999 9:26 AM • Set Supervisor Password opens the supervisor password menu. In this box, the supervisor can enter and verify the password used to control access to the setup utility. If the supervisor password has already been set, the supervisor must enter the current password before being able to enter and verify a new password. • Set User Password shows the user password menu.
4075.book Page 78 Friday, April 2, 1999 9:26 AM Boot menu screen This screen allows you to set the order in which the system seeks boot data. Figure 49: Boot Menu Screen 78 • First Boot Device: designates the device that the system polls first upon boot up. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, and Network Boot.
4075.book Page 79 Friday, April 2, 1999 9:26 AM • Fourth Boot Device: designates the device that the system polls fourth upon boot up, assuming that it finds no boot data on the previously designated device. Options include Diskette Drive, Hard Drive, Removable Devices, ATAPI CD-ROM Drive, and Network Boot. • Fifth Boot Device: designates the device that the system polls fifth upon boot up, assuming that it finds no boot data on the previously designated device.
4075.book Page 80 Friday, April 2, 1999 9:26 AM Exit menu screen This screen allows you to exit the Setup program or to save any changes you have made to the BIOS settings. Figure 50: Exit Menu Screen 80 • Exit Saving Changes: exits BIOS Setup and saves the changes you have entered in the CMOS. The next time you boot the system, the BIOS configures your system using the new settings. • Exit Discarding Changes: exits BIOS Setup and discards the settings you have entered.
4075.book Page 81 Friday, April 2, 1999 9:26 AM Updating the BIOS Flash memory simplifies distributing BIOS upgrades. If you need a new version of the BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a disk. To Update the BIOS 1. Enter BIOS Setup by pressing F2 when prompted during startup. 2. Write down the settings for each of the fields. (At the end of the BIOS update process, you will reset the fields to the default values.) 3.
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4075.book Page 83 Friday, April 2, 1999 9:26 AM 5 Chapter 5: Troubleshooting Introduction............................................................ 84 Computer virus notice ........................................... 84 Troubleshooting checklist ..................................... 85 CD-ROM problems............................................... 87 Hard disk problems................................................ 88 Memory/Processor problems................................ 89 Modem problems...........
4075.book Page 84 Friday, April 2, 1999 9:26 AM Important! Under no circumstances return any equipment without obtaining a Return Material Authorization (RMA) number. Introduction If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to common problems.
4075.book Page 85 Friday, April 2, 1999 9:26 AM Viruses are inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into system memory and begins to copy and spread itself. Diskettes used in a contaminated system can get infected and, in turn, transfer the virus when used in another system. A virus can also spread via programs downloaded from bulletin boards or the Internet.
4075.book Page 86 Friday, April 2, 1999 9:26 AM Verifying your configuration If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. Troubleshooting guidelines As you troubleshoot your system, keep the following guidelines in mind: 86 • Never remove the system cover while the system is turned on. • Do not attempt to open the monitor; it is extremely dangerous.
4075.book Page 87 Friday, April 2, 1999 9:26 AM CD-ROM problems An audio CD produces no sound. Probable Cause Solution The CD is loaded incorrectly. Make certain the label is facing upward, and then try again. The speakers are not connected. Check the speaker cables. Make certain they are connected properly and securely. The speaker volume is turned down. Check the volume control. The speakers may be muted via the Multimedia volume control.
4075.book Page 88 Friday, April 2, 1999 9:26 AM The CD-ROM drive is not recognized by the system. Important! Some systems do not have sound cards because sound capabilities are built into the system board. Probable Cause Solution The CD is not intended for PC use. Make certain the CD is PC-compatible. The CD is loaded incorrectly. Make certain the label is facing upward, and then try again. The CD is scratched or dirty. Try cleaning the CD with a lint-free cloth. Check the CD for scratches.
4075.book Page 89 Friday, April 2, 1999 9:26 AM The IDE drive is not recognized by the system. Probable Cause Solution The primary IDE device may be disabled. Restart the server, and then press F2 to enter Setup. From the Peripheral Configuration | Advanced menu, set the Primary IDE Interface and Primary IDE Status to Enabled. The primary IDE device may be configured incorrectly. Restart the server, and then press F2 to enter Setup. From the Main menu, set the Primary IDE Master to Auto Configured.
4075.book Page 90 Friday, April 2, 1999 9:26 AM A new processor is not recognized by the system. Probable Cause Solution The processor was installed incorrectly or in the wrong socket. Check the installation. The processor should be recognized automatically if it was installed correctly. The processor speed was not selected on the system board. If your system board enables you to select the processor speed, make sure you have selected the speed properly.
4075.book Page 91 Friday, April 2, 1999 9:26 AM Peripheral/Adapter problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call Technical Support. The SCSI ID may be invalid. Assign an available SCSI ID to the device.
4075.book Page 92 Friday, April 2, 1999 9:26 AM The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not IBM formatted. Make certain the diskette you are trying to format is IBM-compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk on the diskette. If errors are detected and corrected, try accessing the diskette again. The diskette is write protected.
4075.book Page 93 Friday, April 2, 1999 9:26 AM Printer problems The printer will not turn on. Probable Cause Solution The printer is not plugged in. Check the power cable. Make certain it is plugged into a live power source. The printer is not turned on. Make certain the printer power switch is depressed or set to the on position. If power is applied to the printer, the green power LED should light. The printer is defective. Try another printer if one is available.
4075.book Page 94 Friday, April 2, 1999 9:26 AM System problems The system will not start up. Probable Cause Solution The system is not connected to an AC outlet. Check the power cable(s) and make certain it is connected to an AC power source. The voltage selection switch is not set correctly. Make certain the voltage selection switch reflects the correct power source. One power supply is not supplying power to the load share module. Verify that both power cords are plugged into working AC outlets.
4075.book Page 95 Friday, April 2, 1999 9:26 AM The mouse doesn’t work. Probable Cause Solution The mouse is not plugged in or connected properly. Check the cable. Make certain it is plugged in correctly. The mouse driver did not load when the system booted. Load the appropriate mouse driver manually or contact Technical Support. The mouse is defective. Try a mouse you know is working. Video problems The system is running but there is no display.
4075.book Page 96 Friday, April 2, 1999 9:26 AM The text on the display is dim or difficult to read. Probable Cause Solution The monitor brightness and contrast controls are turned down. Adjust the brightness and contrast knobs until the text becomes clear. Sunlight is glaring off the display. Position the monitor away from the sun or window. The monitor may be old. Replace the monitor. The color monitor displays everything in black and white.
4075.book Page 97 Friday, April 2, 1999 9:26 AM The video is distorted. Probable Cause Solution The monitor controls are not properly adjusted. Adjust the monitor controls until the text becomes clear. (See your monitor documentation for more information.) The connector or cable is damaged. Check the connector and cable for bent or damaged pins. The surge protector or uninterruptible power supply (UPS) is damaged. Disconnect the monitor power cable and connect it directly to the power source.
4075.book Page 98 Friday, April 2, 1999 9:26 AM Error messages The following table lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected disk. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. 98 Error Message Solutions Access denied. Try saving to a new file or disk.
4075.book Page 99 Friday, April 2, 1999 9:26 AM Error Message Solutions Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT. Hard disk controller failure. Make certain the hard disk cable is properly connected. Open the BIOS Setup program and verify that the correct drive type is selected.
4075.book Page 100 Friday, April 2, 1999 9:26 AM 100 Error Message Solutions Keyboard not detected. See “The keyboard doesn’t work.” on page 94. Turn off the system and check the keyboard cable. Keyboard stuck key failure. Remove any objects that may be resting on the keyboard, and then restart the system. Check for sticky keys. Clean the keyboard if necessary. Memory errors were detected while the system powered up. See “Memory errors were detected during system start up.” on page 89.
4075.book Page 101 Friday, April 2, 1999 9:26 AM A Appendix A: Reference Data Acronyms and abbreviations............................... 102 Terms and definitions.......................................... 106 Specifications....................................................... 109 Memory map........................................................ 110 I/O map ................................................................ 111 IRQ usage ............................................................
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4075.book Page 106 Friday, April 2, 1999 9:26 AM Terms and definitions This list of terms should help you get acquainted with terms used in your computer’s documentation and in your system software. Applications - Software installed on your system. Sometimes called programs. BIOS - Basic input/output system. The BIOS is software that is independent of any operating system.
4075.book Page 107 Friday, April 2, 1999 9:26 AM Disk - The device used by the computer to store and retrieve information. Disk can refer to a diskette or a hard disk. Diskette - A removable disk, also called a floppy. Hard drive - The drive installed inside your computer that stores all your system and data files. Depending on its configuration, the computer may have more than one hard drive. Each drive is assigned its own drive letter.
4075.book Page 108 Friday, April 2, 1999 9:26 AM Refresh rate - The refresh rate is the rate at which the image on the monitor screen is rewritten to the screen. A fast refresh rate helps keep the image from flickering. Resolution - The resolution is the sharpness or clarity of the image on the monitor screen. Resolution is measured by the number of pixels the screen can display. For example, a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows.
4075.book Page 109 Friday, April 2, 1999 9:26 AM Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Summary The system supports Pentium II Xeon processors running at 400 or 450 MHz. These processors fit into the slot 2 connectors on the system board.
4075.book Page 110 Friday, April 2, 1999 9:26 AM Memory map The following table gives descriptions of what the memory is used for at each address location. Address (Decimal) Address (Hexadecimal) Size Description 0-KB–640-KB 0000:0000– 0009:FFFF 640-KB Main memory for user applications.
4075.book Page 111 Friday, April 2, 1999 9:26 AM I/O map The following table gives descriptions of what the memory is used for at each address location.
4075.book Page 112 Friday, April 2, 1999 9:26 AM IRQ usage The following table lists the Interrupt Request Lines (IRQs) that the system typically uses and which ones are available for use by add-on devices.
4075.book Page 113 Friday, April 2, 1999 9:26 AM DMA usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by expansion cards.
4075.book Page 114 Friday, April 2, 1999 9:26 AM Important! You can use 8-MB, 16-MB, 32-MB, 64-MB, 128-MB, 256-MB, and 512-MB DIMMs in any combination, bank, or order to expand the SDRAM up to 2 GB. 114 DIMM configurations Refer to the following table to configure the system random access memory (RAM).
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4075.book Page 116 Friday, April 2, 1999 9:26 AM Regulatory compliance statements FCC Notice American Users Caution! The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
4075.book Page 117 Friday, April 2, 1999 9:26 AM Attention! Couper le courant avant l’entretien.
4075.book Page 118 Friday, April 2, 1999 9:26 AM Australian and New Zealand Users: Australia/New Zealand Notice This device has been tested and found to comply with the limits for a Class A digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Spectrum Management Agency. Caution! Disconnect power before servicing.
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4075.book Page 122 Friday, April 2, 1999 9:26 AM D400-D7FF, Setup utility field 70 D800-DFFF, Setup utility field 70 definitions of terms 106 dimensions 109 DIMMs bank configurations 37 configurations 37 installing 35 removing 36 supported 22 troubleshooting 89 Discard Changes, Setup utility field 80 disk drive diskette controller 15 IDE controller 15 IDE, troubleshooting 91, 92 installing, 5.25-inch 41 replacing the 3.
4075.book Page 123 Friday, April 2, 1999 9:26 AM troubleshooting 88 Hard Drive, Setup utility field 79 Heads, Setup utility field 65 heat sink, importance 26, 30 I IDE controller PCI 15 ultra DMA 15 Industry Canada Notice 116 input/output connectors 20 map 111 installing 3.5-inch disk drive 37 5.
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