3424.boo Page i Wednesday, September 2, 1998 9:23 AM Maintaining and Troubleshooting the Gateway ALR 9200 Server Part # 8503424 A MAN SYS US 9200 TECH REF R0 8/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
3424.boo Page ii Wednesday, September 2, 1998 9:23 AM Notices Copyright © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux City, SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate.
424.boo Page i Wednesday, September 2, 1998 9:23 AM Contents Preface .....................................................................................vii About This Guide ................................................................................ viii Conventions Used in This Guide........................................................... ix Important Safety Instructions.................................................................. x Chapter 1: System Access ................................
3424.boo Page ii Wednesday, September 2, 1998 9:23 AM Chapter 3: Installing Components ...........................................31 Introduction........................................................................................... 32 Replacing the Processor........................................................................ 32 Installing Another Processor ................................................................ 36 Installing Hardware........................................................
3424.boo Page iii Wednesday, September 2, 1998 9:23 AM Upgrading the BIOS.............................................................................. 98 Preparing for the Upgrade.............................................................. 98 Upgrading the BIOS..................................................................... 100 Recovering the BIOS ................................................................... 101 Changing the BIOS Language.....................................................
3424.boo Page iv Wednesday, September 2, 1998 9:23 AM Setting Up the Server for the EMP.............................................. 133 Main EMP Console Window...................................................... 134 Server Control Operations........................................................... 136 Phonebook.................................................................................... 140 Management Plug-ins..................................................................
3424.boo Page v Wednesday, September 2, 1998 9:23 AM Appendix A: Reference Data ................................................ 175 Specifications....................................................................................... 176 System Specifications .................................................................. 176 Environmental Specifications...................................................... 177 System I/O Addresses .......................................................................
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3424.boo Page vii Wednesday, September 2, 1998 9:23 AM Preface Contents About This Guide ................................................. viii Conventions Used in This Guide ........................... ix Important Safety Instructions..................................
3424.boo Page viii Wednesday, September 2, 1998 9:23 AM About This Guide This document provides step-by-step installation instructions along with detailed illustrations to help maintain the hardware components and peripherals of the computer. Chapter 1: System Access provides instructions on opening and closing the case. Chapter 2: Components covers information on maintaining, replacing, and upgrading the components in the system.
3424.boo Page ix Wednesday, September 2, 1998 9:23 AM Conventions Used in This Guide Throughout this document, you will see the following conventions: Convention Description ENTER Key names, which correspond to keys on the keyboard, are printed in small capitals. CTRL+ALT+DEL A plus sign indicates that the keys must be pressed simultaneously. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
3424.boo Page x Wednesday, September 2, 1998 9:23 AM Important Safety Instructions Warning! Do not attempt to service the system yourself except as explained elsewhere in the manual. Adjust only those controls covered in the instructions. Opening or removing covers marked “Do Not Remove” may expose you to dangerous voltages or other risks. Refer all servicing of those compartments to qualified service personnel.
3424.boo Page 1 Wednesday, September 2, 1998 9:23 AM Chapter 1: System Access Contents Static Electricity Precautions .................................. 2 Opening the System................................................. 3 Removing the Access Cover............................ 3 Opening the Front Door ................................... 4 Opening the Subchassis and Electronics Bay . 5 Closing the System .................................................. 7 Closing the Subchassis and Electronics Bay...
3424.boo Page 2 Wednesday, September 2, 1998 9:23 AM Static Electricity Precautions Caution! Prevent Static-Electricity Damage Static Electricity Preventions 1. 2. 3. 4. 5. WEAR A GROUNDING WRIST STRAP (available at most electronic stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case. UNPLUG ALL CORDS FROM WALL OUTLET. Remove the system case cover.
3424.boo Page 3 Wednesday, September 2, 1998 9:23 AM Opening the System Depending on your purpose, you may need to remove the access cover or both the access cover and the bezel. You may also need to open the subchassis or the electronics bay to reach certain components. Follow the instructions specific to the item you wish to remove or open as indicated in each section. Removing the Access Cover You need to remove the system access cover to reach components inside the system.
3424.boo Page 4 Wednesday, September 2, 1998 9:23 AM 5. Remove and save the three screws from the back of the access cover (see Figure 1); you will need them later to reattach the cover. Figure 1: Removing the Access Cover 6. Place the fingertips of your right hand under the built-in handle on the back of the cover. A rounded, rectangular depression in the front middle of the access cover serves as another handle. 7. Using an even pull, slide the cover backward, about an inch, until it stops. 8.
3424.boo Page 5 Wednesday, September 2, 1998 9:23 AM Opening the Subchassis and Electronics Bay The chassis is comprised of three parts: the main chassis, a swing-out subchassis at the front, and a swing-out subchassis, called the electronics bay, at the rear. To access components in some instances, you must remove the foam covers and swing away and/or completely remove the subchassis and electronics bay. To open the subchassis and electronics bay, you must first remove the foam covers.
3424.boo Page 6 Wednesday, September 2, 1998 9:23 AM 8. Loosen the two screws on the top and bottom edges of the chassis (A Caution! You must disconnect all cabling to the electronics bay before rotating/ removing the bay. Failure to do so can result in serious damage to system components. The location of the main connectors in the electronics bay is marked as D in Figure 2. in Figure 2). These screws attach the front subchassis and the electronics bay to the main chassis.
3424.boo Page 7 Wednesday, September 2, 1998 9:23 AM Closing the System Before closing the system, verify that all connectors and boards are properly installed and firmly seated. Closing the Subchassis and Electronics Bay As you close the subchassis and electronics bay, carefully observe the internal components to ensure that you do not pinch or twist any of the cables or components. To Close the Subchassis and Electronics Bay 1. Verify that all internal components are fully installed and secured. 2.
3424.boo Page 8 Wednesday, September 2, 1998 9:23 AM Installing the Access Cover Note: The bezel key lock must be in the open position before reinstalling the access cover. Be careful to avoid pinching any internal cables in the access cover when closing the system. To Replace the Access Cover 1. Before replacing the access cover, check that you have not left loose tools or parts inside the system. 2. Check that cables, expansion cards, foam pad, and other components are properly installed. 3.
3424.boo Page 9 Wednesday, September 2, 1998 9:23 AM Chapter 2: Components Contents System Board Features...................................................10 System Board Connectors..............................................10 Drive Controllers and Connectors..........................12 System Jumpers (B)................................................13 Miscellaneous Connectors......................................14 Expansion Slot Connectors ....................................
3424.boo Page 10 Wednesday, September 2, 1998 9:23 AM System Board Features The system board functions as the main interface between the processor, memory, and peripherals. Table 1 lists the features of the system board. Figure 3 on page 11 shows the components on the system board and their locations. Table 1: System Board Features Feature Description Processor Installed: Up to four Pentium® II Xeon™ processors, in single edge contact (SEC) cartridges installed in Slot 2 connectors.
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3424.boo Page 12 Wednesday, September 2, 1998 9:23 AM Drive Controllers and Connectors The system board supports several controllers and connectors for the control of the various drives that are or can be installed in the system. SCSI Connectors The system board includes two SCSI controllers. A narrow SCSI controller (SYM53C810AE) is on the PCI-A bus, and a dual-channel wide LVD/SE (Ultra2/Ultra) SCSI controller (SYM53C896) is on the PCI-B bus.
3424.boo Page 13 Wednesday, September 2, 1998 9:23 AM IDE Connector (CC) This is an integrated Ultra-DMA PCI/IDE interface with an IDE connector capable of controlling up to two IDE devices. Ultra-DMA provides faster access to IDE devices that are Ultra-DMA compliant while maintaining support for IDE devices that do not support the Ultra-DMA specification.
3424.boo Page 14 Wednesday, September 2, 1998 9:23 AM Password Clear Jumper Momentarily setting this jumper allows you to clear the passwords. The normal jumper position protects the passwords. Use this jumper only if you have forgotten the passwords and cannot access the system. This jumper occupies pins 5-7 of the connector. See “Setting the Jumpers” on page 72 for more information on setting the password clear jumper.
3424.boo Page 15 Wednesday, September 2, 1998 9:23 AM Front Panel Connector (AA) The front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons. USB Internal Connector (FF) This connector allows you to connect internal devices that use the USB interface to the USB controller on the system board. Lithium Battery (E) Provides the power to maintain the CMOS memory when the system is turned off or unplugged.
3424.boo Page 16 Wednesday, September 2, 1998 9:23 AM PCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K) The system board has two 32-bit peripheral component interconnect (PCI) bus segments: PCI-A and PCI-B. These provide seven slots for PCI expansion cards: three on PCI-A and four on PCI-B. PCI-B4 is shared with the ISA slot. PCI-A1 supports half-length boards only. The other slots support full-length boards.
3424.boo Page 17 Wednesday, September 2, 1998 9:23 AM host interface to SDRR information, so software running on the server can poll and retrieve the current status of the hardware. A shared register interface is defined for this purpose. SEL contents can be retrieved after system failure for analysis by field service personnel using system management tools like Intel® LANDesk® Server Manager.
3424.boo Page 18 Wednesday, September 2, 1998 9:23 AM ICMB Connector (J) The intelligent chassis management bus (ICMB) connector allows the connection of a system management component to monitor the chassis characteristics including temperature, voltages, intrusion detection, and fan speeds. SMBus Connector (GG) This connector supports an SMBus card that provides system management functions.
3424.boo Page 19 Wednesday, September 2, 1998 9:23 AM memory. The video controller supports pixel resolutions of up to 1600 x 1200 and up to 16.7 M colors. You cannot add video memory to this system. The SVGA controller supports analog VGA monitors (single and multiple frequency, interlaced and noninterlaced) with a maximum vertical retrace noninterlaced frequency of 100 Hz. Depending on the environment, the controller displays up to 16.7 M colors in some video resolutions.
3424.boo Page 20 Wednesday, September 2, 1998 9:23 AM The keyboard controller is functionally compatible with the 8042A microcontroller. The system can be locked automatically if no keyboard or mouse activity occurs for a predefined length of time, if specified through the SSU. Once the inactivity (lockout) timer has expired, the keyboard and mouse do not respond until the previously stored password is entered.
3424.boo Page 21 Wednesday, September 2, 1998 9:23 AM Processor Slots (V, X, Y, AB) Each Pentium® II Xeon™ processor is packaged in a SEC cartridge. The cartridge includes the processor core with an integrated 16 KB primary (L1) cache; the secondary (L2) cache; a thermal plate; and a back cover. The processor implements MMX™ technology and maintains full backward compatibility with the 8086, 80286, Intel386™, Intel486™, Pentium, and Pentium Pro processors.
24.boo Page 22 Wednesday, September 2, 1998 9:23 AM Main Power Connector, Secondary (Z) The primary power connectors provide the majority of the power to the system board. These connectors are designed to accommodate the power supply installed in the system. Auxiliary Power Connector (EE) The auxiliary power connector provides for the connection of an additional power source.
3424.boo Page 23 Wednesday, September 2, 1998 9:23 AM Memory The system comes standard with 256-MB of ECC RAM. System RAM is expandable up to 4-GB using ECC 50- or 60-ns 72-bit EDO DIMMs (16 DIMM sockets) with gold contacts. Main memory resides on an expansion card, called a memory module, designed specifically for this server. The memory module contains slots for 16 DIMMs, each of which must be at least 32 MB, and is attached to the system board through a dedicated connector.
3424.boo Page 24 Wednesday, September 2, 1998 9:23 AM Note: Each memory bank includes two DIMM sockets in each row of connectors. When installing DIMMs, be careful to install the DIMMs in the correct sockets for the bank. DIMM Installation Sequence You must install DIMMs in the correct order and in entire banks. All DIMMs in the bank must be the same size and speed. DIMMs in other banks may differ in size.
3424.boo Page 25 Wednesday, September 2, 1998 9:23 AM Memory Configuration BIOS automatically detects, sizes, and initializes the memory array, depending on the type, size, and speed of the installed DIMMs, and reports memory size and allocation to the system via configuration registers. In a 4 GB configuration, a small part of memory (typically 32 MB) is not remapped above 4 GB. If your OS does not support more than 4 GB of physical memory, this small part of the memory is effectively lost.
3424.boo Page 26 Wednesday, September 2, 1998 9:23 AM System Security To help prevent unauthorized entry or use of the system, the system includes a three-position key lock/switch to permit selected access to drive bays (position is communicated to the BMC, see “System Management Connectors” on page 16). The system also includes server management software that monitors the chassis intrusion switch. Mechanical Locks and Monitoring The system includes a chassis intrusion switch.
3424.boo Page 27 Wednesday, September 2, 1998 9:23 AM Using Passwords If you set and enable a user password but not an administrator password, enter the user password to boot the system and run the SSU.
3424.boo Page 28 Wednesday, September 2, 1998 9:23 AM Summary of Software Security Features Table 4 lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the SSU and go to the Security Menu (described in “Security Add-in” on page 116). The table also refers to other SSU menus and to the Setup utility.
3424.boo Page 29 Wednesday, September 2, 1998 9:23 AM Table 4: Software Security Features (Continued) Feature Description Control access to the system other than SSU: set user password To control access to the system, set a user password and enable the Password on Boot field through Setup or the SSU. Once set, passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper.
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3424.boo Page 31 Wednesday, September 2, 1998 9:23 AM Chapter 3: Installing Components Contents Introduction............................................................ 32 Replacing the Processor ........................................ 32 Installing Another Processor................................. 36 Installing Hardware ............................................... 40 Memory........................................................... 40 Drives............................................................
3424.boo Page 32 Wednesday, September 2, 1998 9:23 AM Caution! ESD can damage disk drives, expansion cards, and other components. The server can withstand normal levels of environmental ESD while you hot-swap SCSI hard drives. However, we recommend doing all procedures at an ESDprotected workstation. If one is not available, you can provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground of the server when handling components.
3424.boo Page 33 Wednesday, September 2, 1998 9:23 AM 3. Wear an anti-static wristband grounded to the system chassis and place processors on a grounded, static-free surface or conductive foam pad. 4. With your right thumb on the face of the retention module bracket (A in Figure 5), wrap your right index finger around the tab (B in Figure 5) protruding from the right edge of the bracket. A B Latch Figure 5: Releasing the Retention Module Bracket 5.
3424.boo Page 34 Wednesday, September 2, 1998 9:23 AM 8. Pull the two tabs attached to the single edge contact (SEC) cartridge (visible after you remove the bracket—C in Figure 6) straight away from the system board. As you do, the cartridge disengages from the connector on the system board. Tab on SEC cartridge Retention module guide rails SEC cartridge Retention module guide rails Tab on SEC cartridge Processor heat sink Figure 6: Removing a Processor 9.
3424.boo Page 35 Wednesday, September 2, 1998 9:23 AM 12. With the tabs at the top of the SEC cartridge completely open (pulled outward, away from the center of the cartridge—C in Figure 7), slide the cartridge into the guide rails of the retention module (B in Figure 7). When done properly, the triangular ends of the tabs (with two round pegs on each) fit into the entrance to the guide rails.
3424.boo Page 36 Wednesday, September 2, 1998 9:23 AM 15. Reinstall the foam cover. Note: The foam cover is required to control airflow past the processors for proper cooling. Failure to install the foam cover could result in damage to the processors and other system components. Note: If the server has less than four processors and you are adding one, then you must remove the termination board assembly from the next Slot 2 connector before you install the new processor.
3424.boo Page 37 Wednesday, September 2, 1998 9:23 AM right thumb on the face of the retention module bracket (A in Figure 8), wrap your right index finger around the tab (B in Figure 8) protruding from the right edge of the bracket. A B Latch Figure 8: Releasing the Retention Module Bracket 5. Use your index finger to slightly pull the tab outward and to the left. You should not try to pull the entire bracket; rather, the back of the tab has a latch that releases when the tab is pulled slightly. 6.
3424.boo Page 38 Wednesday, September 2, 1998 9:23 AM 8. Pull the two tabs attached to the termination module (visible after you remove the bracket—C in Figure 9) straight away from the system board. As you do, the termination module disengages from the connector on the system board. Tab on retention module Retention module guide rail Termination module Retention module guide rail Tab on retention module Figure 9: Removing the Termination Module 9.
3424.boo Page 39 Wednesday, September 2, 1998 9:23 AM SEC cartridge Retention module guide rail Tab on SEC cartridge Processor heat sink (must face away from the system board) Figure 10: Installing a Processor 13. When the cartridge meets resistance, push the two tabs toward each other (Figure 10) until the processor is fully seated. 14. Reattach the retention module bracket: a.
3424.boo Page 40 Wednesday, September 2, 1998 9:23 AM Installing Hardware The server includes expandability features that allow you to add several types of hardware to the interior of the system. All of the procedures given in this section use the ESD precautions identified in “Static Electricity Precautions” on page 2. All of the procedures in this section refer to Chapter 2, “Installing Components”. Memory Main memory resides on an add-in board, called a memory module.
3424.boo Page 41 Wednesday, September 2, 1998 9:23 AM 4. Remove the memory module from the system board by pulling it gently from the electronics bay (see Figure 11). It is not necessary to open the electronics bay to remove the memory module. Figure 11: Removing the Memory Module 5. Place the module component-side up on a nonconductive, static-free surface. Removing DIMMs When adding and removing DIMMs, remember that DIMMs must be installed or removed by banks. Each bank consists of four DIMM sockets.
3424.boo Page 42 Wednesday, September 2, 1998 9:23 AM To Remove DIMMs 1. Observe the safety and ESD precautions in “Static Electricity Precautions” on page 2. 2. Remove the memory module and place it component-side up on a nonconductive, static-free surface (see “Removing the Memory Module” on page 40). Caution! Use extreme care when removing a DIMM. Too much pressure can damage the socket. Apply only enough pressure on the plastic ejector levers to release the DIMM. 3.
3424.boo Page 43 Wednesday, September 2, 1998 9:23 AM Installing DIMMs When adding and removing DIMMs, remember that DIMMs must be installed or removed by banks. Each bank consists of four DIMM sockets. All DIMMs in the bank must be installed and all must be of the same size and speed. See Figure 4 on page 23 for the location of the DIMM sockets in each bank. To Install DIMMs 1. Holding the DIMM only by its edges, remove it from its antistatic package. 2.
3424.boo Page 44 Wednesday, September 2, 1998 9:23 AM 4. Push the ejector levers on the socket ends to the upright position. Note: DIMM slots on the memory module must be installed only in certain configurations. See “Memory Configuration” on page 25 for requirements. 5. Repeat steps two through four to install each DIMM. 6. Reinstall the memory module (see “Installing the Memory Module” on page 44). 7. Reinstall the foam cover(s). 8. Reinstall the access cover using the original screws. 9.
3424.boo Page 45 Wednesday, September 2, 1998 9:23 AM Drives The case must be opened to add or replace drives (such as disk drives and CD-ROM drives) in the system. Refer to “Opening the System” on page 3, for instructions on opening and closing the case. While SCA-2 SCSI drives can be added or removed without opening the case, installing and removing these drives is discussed under “SCSI Hard Disk Drives” on page 54. The Diskette Drive The diskette drive is included in the original configuration.
3424.boo Page 46 Wednesday, September 2, 1998 9:23 AM Figure 13: Removing the Diskette Drive 5. Remove and save the screw that secures the diskette drive carrier to the side of the 5.25-inch drive bay. 6. Slide the carrier toward the back of the chassis to disengage the tabs from the slots in the side of the 5.25-inch drive bay. 7. Remove the carrier/drive from the chassis and place it component-side up on an antistatic surface.
3424.boo Page 47 Wednesday, September 2, 1998 9:23 AM 8. Remove the three screws that hold the carrier to the drive, and set them and the carrier aside. See Figure 14. Figure 14: Removing the Diskette Drive Carrier 9. Place the drive in an antistatic protective wrapper if you are not reinstalling the same drive. 10. Reinstall the foam pads, fans (see “Installing an Individual System Fan” on page 62) and the access cover using the original screws.
3424.boo Page 48 Wednesday, September 2, 1998 9:23 AM 4. Attach the carrier to the drive with three screws of the appropriate size and length (reuse the screws you removed before). Tighten the screws firmly. Note: The 3.5-inch diskette drive is not installed in the 5.25-inch drive bay. The diskette drive carrier attaches to the outside of the 5.25-inch drive bay (see Figure 13 on page 46). 5. Position the carrier so that the two protruding notches fit into the corresponding slits in the side of the 5.
3424.boo Page 49 Wednesday, September 2, 1998 9:23 AM IDE Requirements An 18-inch long IDE cable that supports two drives is standard in the system. If you install an IDE hard drive, we recommend placing it in the lowest internal drive bay to make cabling easier, particularly if you also have an IDE device in the 5.25-inch drive bay. For proper IDE operation, note the cable length specified in Figure 15. If no drives are present on an IDE channel, the cable must be removed.
3424.boo Page 50 Wednesday, September 2, 1998 9:23 AM Either type of device (IDE or SCSI) can be installed in the 5.25-inch peripheral bays. The system board only provides a single IDE cable and therefore only supports two IDE devices. The single narrow SCSI connector on the system board supports up to seven devices. The last device on the SCSI bus must be terminated. To Install a 5.25-inch Device 1. Observe the safety and ESD precautions in“Static Electricity Precautions” on page 2.
3424.boo Page 51 Wednesday, September 2, 1998 9:23 AM 5. Open the subchassis (see “Opening the Subchassis and Electronics Bay” on page 5) to gain access to the back of the 5.25-inch drive bay. 6. Remove the drive from its protective wrapper, and place it on an antistatic surface. 7. Set any jumpers or switches on the drive according to the drive manufacturer’s instructions. 8.
3424.boo Page 52 Wednesday, September 2, 1998 9:23 AM 11. Connect a signal cable to the drive. Caution! The internal narrow SCSI interface in this system supports only single-ended SCSI devices. Connecting differential SCSI drive types to this interface can result in electrical damage to the system board and peripherals. • SCSI drive: Attach connectors on the cable to the SCSI device or devices you are installing. • IDE drive: The system board has one IDE connector.
3424.boo Page 53 Wednesday, September 2, 1998 9:23 AM 6. The drive has two protruding plastic, snap-in rails attached. Squeeze the rail tabs toward each other as you carefully slide the drive forward out of the bay, and place it on an antistatic surface (Figure 18). Tab on slide rail Removable media device Slide rail Figure 18: Removing a Removable Media Device 7. Remove and save the four screws and two slide rails. 8. If you do not replace the device with another 5.
3424.boo Page 54 Wednesday, September 2, 1998 9:23 AM 10. Replace the access panel, see “Closing the System” on page 7. 11. Close the front door. Caution! Electrostatic discharge (ESD) can damage disk drives and other components. The server can withstand normal levels of ESD while you hot-swap hard disk drives. Performing all procedures in this manual at an ESD-protected workstation. If one is not available, wear an antistatic wrist strap attached to chassis ground when handling components.
3424.boo Page 55 Wednesday, September 2, 1998 9:23 AM 2. Use three screws (D) to attach each heatsink to the drive. 3. To insert the drive into the hot-docking bay, you must attach a carrier to the drive. See “Mounting a SCSI Hard Disk Drive in a Carrier” on page 55. Mounting a SCSI Hard Disk Drive in a Carrier Before you can install an LVD SCA-2 SCSI hard drive in the system, you must mount it on a drive carrier to allow easy installation into the server. To Mount a SCSI Drive on a Carrier 1.
3424.boo Page 56 Wednesday, September 2, 1998 9:23 AM Hot-swapping a SCSI Drive A bank of six yellow LEDs on the front panel monitors the drive status of each drive in the hot-docking bay. Each LED corresponds directly to a drive, so that the upper-most LED reflects an error condition in the uppermost drive. The six LEDs and corresponding drives are numbered (top to bottom) zero through five. When a yellow LED is on continuously, it is okay to hot-swap (replace) a bad drive with a good one.
3424.boo Page 57 Wednesday, September 2, 1998 9:23 AM 6. Grasp the plastic carrier handle and pull it toward you to disengage the drive connector from the backplane connector. 7. Carefully slide the bad drive forward out of the bay. Place the drive on an antistatic surface. 8. Position the new plastic carrier and drive assembly so that it engages the bay guide rails. 9. Push the drive into the bay.
3424.boo Page 58 Wednesday, September 2, 1998 9:23 AM Installing a Fan in the Power Supply Bay This procedure describes installation of a fan in the third power supply module bay. This procedure is only valid for configurations using two power supply modules. To Install a Fan In the Power Supply Bay 1. Remove four screws, the grill plate, and fan from your kit. 2. Remove the plate (Figure 23) that covers the power supply bay closest to the PCI slots.
3424.boo Page 59 Wednesday, September 2, 1998 9:23 AM 3. Using four screws, attach the fan to the grill plate (Figure 23) so that the fan label faces the plate. 4. Insert the fan/grill plate assembly into the power supply bay so that the cable points downward (Figure 23) from the fan toward the other two power supplies, and so the fan’s label faces out the back of the chassis. This alignment is important to ensure correct airflow direction. 5.
3424.boo Page 60 Wednesday, September 2, 1998 9:23 AM 3. Remove the foam cover from the front subchassis by pulling it straight out (see Figure 24). Be careful not to break the foam. Figure 24: Removing the System Fan Assembly 4. For better access to the individual fan cables on the front panel board, carefully rotate the right edge of the foam fan assembly outward into the opening where the foam cover was.
3424.boo Page 61 Wednesday, September 2, 1998 9:23 AM 5. Label and disconnect the desired fan cable from the front panel board. Be sure to note the position of the cable where it is held in place in the foam fan assembly (see Figure 25). 1 2 1 2 3 4 5 6 7 8 3 4 5 6 1 7 8 Note: Figure 25: Fan Cabling 6. Remove the fan cable from the foam assembly, being careful not to break the foam. 7. Remove the fan from the foam assembly.
3424.boo Page 62 Wednesday, September 2, 1998 9:23 AM Installing an Individual System Fan Note: The removable fan pulls air from in front of the chassis so that it flows across the boards and out the back. The fan must be oriented for the correct airflow direction. In general, the fan label is on the side from which air exits the fan.
3424.boo Page 63 Wednesday, September 2, 1998 9:23 AM Installing an Expansion Card Caution! Expansion cards can be extremely sensitive to ESD and require careful handling. After removing the card from its protective wrapper or from the system board, place it component-side up on a grounded, static-free surface or conductive foam pad. Do not slide the card over any surface. Do not overload the system board by installing expansion cards that draw excessive current. To Install an Expansion Card 1.
3424.boo Page 64 Wednesday, September 2, 1998 9:23 AM 6. Hold the expansion card by its top edge or upper corners. Firmly press it into an expansion slot on the system board. The tapered foot of the board retaining bracket must fit into the mating slot in the expansion slot frame. a. Install an ISA board component-side up. b. Install a PCI board component-side down. 7. Replace the screw you removed when you removed the slot cover to secure the card in the slot. 8. Attach cables to the card if necessary.
3424.boo Page 65 Wednesday, September 2, 1998 9:23 AM 7. If you are not reinstalling a board in the same slot, install a slot cover over the vacant slot. The tapered foot of the cover must fit into the mating slot in the expansion slot frame. 8. Replace the rear foam pad and the access panel (“Closing the System” on page 7). 9. Running the SSU is optional after you install or remove a PCI or ISA board. Power Supplies Warning! The system can be configured with two or three power supply modules.
3424.boo Page 66 Wednesday, September 2, 1998 9:23 AM Removing a Power Supply Module If the system configuration includes three power supply modules, hotswapping is possible; allowing you to remove a power supply module without powering down the system. If your configuration uses only two modules, you must power down the system before removing or replacing the failed power supply module. Caution! You might feel initial resistance in sliding the power supply from its bay. Do not tilt or twist the supply.
3424.boo Page 67 Wednesday, September 2, 1998 9:23 AM Installing a Power Supply Module The power share board allows you to use two power supply modules or to use two modules and install a third module as a hot backup. If you install the third module, you can perform hot-swapping if a module fails. Installing a Power Supply Module 1. If you have not already powered down the system or if you are not hot- swapping the power supply module, power down the server. 2.
3424.boo Page 68 Wednesday, September 2, 1998 9:23 AM Caution! There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Replacing the Battery The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. To Replace the Battery 1.
3424.boo Page 69 Wednesday, September 2, 1998 9:23 AM 7. Press the new battery in the socket with the positive pole (+) up. Be sure you have pressed the battery down far enough for it to contact the base of the socket. 8. Close the case, as described in “Closing the System” on page 7. 9. Reconnect the power cord and turn on the system. 10. Enter the BIOS Setup program and verify that the system configuration is correct using the data you recorded in Step 2.
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3424.boo Page 71 Wednesday, September 2, 1998 9:23 AM Chapter 4: Jumpers and Drivers Contents Setting the Jumpers................................................ 72 Changing a Jumper Setting ............................ 73 CMOS Clear Jumper...................................... 74 Password Clear Jumper.................................. 75 Recovery Boot Jumper................................... 75 Installing Software and Drivers ............................ 77 Installing Video Drivers.......................
3424.boo Page 72 Wednesday, September 2, 1998 9:23 AM Setting the Jumpers The system board jumpers let you change several system functions. Jumpers are set to the default positions at the factory. You may need to change the jumper settings to perform the following functions: • • • Clear CMOS memory Clear the passwords from CMOS memory Recover from a failed BIOS update One 11-pin connector provides three 3-pin jumper blocks that control the functions identified above.
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3424.boo Page 74 Wednesday, September 2, 1998 9:23 AM CMOS Clear Jumper The jumper at pins 1, 2, and 3 controls whether settings stored in CMOS nonvolatile memory (NVRAM) are retained during a system reset. To Restore the Manufacturing Default CMOS Settings 1. See “Changing a Jumper Setting” on page 73. 2. Move the CMOS jumper from pins 1 and 2 to pins 2 and 3 (the Clear CMOS memory position). 3.
3424.boo Page 75 Wednesday, September 2, 1998 9:23 AM Password Clear Jumper The jumper at pins 5, 6, and 7 controls whether a stored password is retained or cleared during a system reset. To Clear and Replace a Password Using the Jumper 1. See “Changing a Jumper Setting” on page 73. 2. Move the Password jumper from pins 5 and 6 to pins 6 and 7. 3. Reinstall the access cover for your safety (using the original screws), and connect the power cords to the system. 4.
3424.boo Page 76 Wednesday, September 2, 1998 9:23 AM 3. Reinstall the access cover for your safety (using the original screws), then connect the power cords to the system. 4. Turn the system on, and insert the Flash Memory Update Utility diskette in drive A. After the system boots, the speaker emits a single beep and the recovery process starts. This takes about three minutes. When the recovery process completes, the speaker emits two beeps.
3424.boo Page 77 Wednesday, September 2, 1998 9:23 AM Installing Software and Drivers Installing software and drivers is usually specific to the operating system you run on the system. However, some tips on installing drivers or other software in critical situations or under particular circumstances are provided below. Installing Video Drivers After configuring the system, you need to install video drivers to take full advantage of the features of the onboard CL-GD5480 super VGA video controller.
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3424.boo Page 79 Wednesday, September 2, 1998 9:23 AM Chapter 5: BIOS Setup Contents Introduction............................................................ 80 Using BIOS Setup ................................................. 81 Record Your Setup Settings........................... 81 If You Cannot Access Setup .......................... 82 Starting Setup.................................................. 82 Setup Menus .......................................................... 83 Setup Key Commands......
3424.boo Page 80 Wednesday, September 2, 1998 9:23 AM Introduction This chapter describes the BIOS Setup utility. The following chapters describe the power-on self test (POST) and other utilities for configuring and managing the server. These utilities are: • POST: described in Chapter 7, “Other Utilities” on page 125. POST checks basic system integrity and all major components. • Server Setup Utility (SSU): described in Chapter 6, “The Server Setup Utility” on page 103.
3424.boo Page 81 Wednesday, September 2, 1998 9:23 AM Using BIOS Setup This section describes the BIOS Setup options. Use Setup to change the system configuration defaults. You can run Setup with or without an operating system present. Setup stores most of the configuration values in battery-backed CMOS; the rest of the values are stored in flash memory. The values take effect when you boot the system.
3424.boo Page 82 Wednesday, September 2, 1998 9:23 AM If You Cannot Access Setup If the diskette drive is misconfigured so that you cannot access it to run a utility from a diskette, you might need to clear CMOS memory. You must open the system, change a jumper setting, use Setup to check and set diskette drive options, and change the jumper back. For a step-by-step procedure, see “CMOS Clear Jumper” on page 74.
3424.boo Page 83 Wednesday, September 2, 1998 9:23 AM Setup Menus Setup has six major menus and several submenus. These menus are: 1. Main Menu a. Primary IDE Master and Slave b. Keyboard Features 2. Advanced Menu a. PCI Configuration • PCI Device, Embedded SCSI • PCI Devices b. I/O Device Configuration c. Advanced Chipset Control 3. Security Menu 4. Server Menu a. System Management b. Console Redirection 5. Boot Menu a. Boot Device Priority b. Hard Drive 6.
3424.boo Page 84 Wednesday, September 2, 1998 9:23 AM Setup Key Commands Table 8 lists the keys commands available in Setup and what they do.
3424.boo Page 85 Wednesday, September 2, 1998 9:23 AM Main Menu Table 10 lists the selections you can make on the Main Menu itself. Use the submenus for other selections. Default values are in bold. Table 10: Main Menu Field Options Description System Time HH:MM:SS Sets the system time System Date MM/DD/YYYY Sets the system date Legacy Diskette A: Disabled 360 KB 720 KB 1.44 MB 2.88 MB Selects the primary diskette type. Legacy Diskette B: Disabled 360 KB 720 KB 1.44 MB 2.
3424.boo Page 86 Wednesday, September 2, 1998 9:23 AM Primary Master and Slave Submenu In Table 11, the features other than “Type” appear only for Type Auto, if a drive is detected. Table 11: Primary IDE Master and Slave Submenu 86 Field Options Description Type Auto None CD-ROM IDE Removable ATAPI Removable User Auto allows the system to attempt autodetection of the drive type. None informs the system to ignore this drive. CD-ROM allows the manual entry of fields described below.
3424.boo Page 87 Wednesday, September 2, 1998 9:23 AM Keyboard Features Submenu In Table 12, the settable features of the keyboard controller are listed along with the options. Table 12: Keyboard Features Submenu Field Options Description Num Lock Auto On Off Selects the power on state for the Num Lock key. Key Click Disabled Enabled Enables or disables key click. Keyboard autorepeat rate 30, 26.7, 21.8, 18.5, 13.3, 10, 6, or 2 per second Selects the key repeat rate.
3424.boo Page 88 Wednesday, September 2, 1998 9:23 AM Table 13: Advanced Menu (Continued) Field Options Description Large Disk Access Mode LBA CHS Applies to IDE drives only; refers to the method used to access the drive. Most operating systems use logical block addressing (LBA); some use cylinder head sector (CHS). To verify the correct method, consult the operating system documentation. Pause Before Boot Enabled Disabled Enables a five-second pause before booting the operating system.
3424.boo Page 89 Wednesday, September 2, 1998 9:23 AM PCI Devices Submenu This submenu provides three fields that allow you to control certain characteristics of the PCI expansion slots. Table 15 lists the fields and options. Table 15: PCI Devices Submenu Field Options Description Option ROM Scan Enabled Disabled Enables the option ROM scan of all devices other than the onboard SCSI controllers.
3424.boo Page 90 Wednesday, September 2, 1998 9:23 AM Table 16: I/O Device Configuration Submenu (Continued) 90 Field Options Description Mode Normal IrDA ASK-IR Selects the mode for COM port B. Base I/O Address 3F8 2F8 3E8 2E8 Selects the base I/O address for COM port B. Interrupt IRQ 4 IRQ 3 Selects the interrupt for COM port B. Parallel Port Disabled Enabled Auto OS Controlled Auto forces the BIOS to configure the port. OS Controlled is shown when the operating system controls the port.
3424.boo Page 91 Wednesday, September 2, 1998 9:23 AM Advanced Chipset Control Submenu The advanced chipset control submenu provides several fields that allow you to control various advanced features of the chipset. Table 17 lists the fields and the options for each.
3424.boo Page 92 Wednesday, September 2, 1998 9:23 AM Security Menu You can make the selections listed in Table 18 on the Security Menu. Enabling the Supervisor Password field forces you to enter a password to access Setup. Passwords are not case sensitive. Table 18: Security Menu Field Options Description Administrator Password is Clear Set Status only.
3424.boo Page 93 Wednesday, September 2, 1998 9:23 AM Table 18: Security Menu (Continued) Field Options Description Secure Mode Hot Key (CTRL-ALT- ) [] [A, B, ..., Z] [0-9] Defines the key assigned to invoke the secure mode feature. You cannot enable this field unless at least one password is enabled. Disable this field by entering a new key followed by a backspace or by pressing the DELETE key. Secure Mode Boot Disabled Enabled Causes the system to boot in secure mode.
3424.boo Page 94 Wednesday, September 2, 1998 9:23 AM System Management Submenu The system management submenu provides eight fields that allow you to set system management characteristics. Table 20 lists the fields and the options for each. Table 20: System Management Submenu Field Options Description Server Management Mode Disabled Enabled Enabled loads the Server Management Interrupt handler, which handles system errors.
3424.boo Page 95 Wednesday, September 2, 1998 9:23 AM Table 21: Console Redirection Submenu (Continued) Field Options Description Baud Rate 9600 19.2k 38.4k 115.2k When console redirection is enabled, this field selects the baud rate. When the Emergency Management Port (EMP) shares the COM port as console redirection, the baud rate must be set to 19.2k to match the EMP baud rate, unless you use the autobaud feature.
3424.boo Page 96 Wednesday, September 2, 1998 9:23 AM Boot Device Priority Submenu The boot device priority submenu allows you to set the relative priority of boot devices. The device identified as priority one is the first device searched for boot data. If that device does not have boot data or is not ready, the system looks for boot data on the second priority device and so on. Use the up- or down-arrow keys to select a device.
3424.boo Page 97 Wednesday, September 2, 1998 9:23 AM Exit Menu The exit menu provides four commands. Select an option using the up or down arrow keys. Press ENTER to run the option. Pressing ESC does not exit this menu. You must select one of the items from the menu or menu bar to exit. Table 25 lists the options available and their functions. Table 25: Exit Menu Command Options Command Description Exit Saving Changes Exits after writing all modified Setup item values to NVRAM.
3424.boo Page 98 Wednesday, September 2, 1998 9:23 AM Upgrading the BIOS Upgraded BIOS code is made available periodically. You should check the website regularly, especially if you have a problem with the server that is running BIOS Setup. Preparing for the Upgrade Before you upgrade the BIOS, prepare for the upgrade by recording the current BIOS settings, obtaining the upgrade utility, and making a copy of the current BIOS.
3424.boo Page 99 Wednesday, September 2, 1998 9:23 AM Creating a Bootable Diskette The upgrade process requires you to boot the server from the diskette drive. You may need to redefine the boot sequence to set the diskette drive as the first priority boot device. To Create a Bootable Diskette 1. Use a DOS or Windows 95 system to create the diskette. 2. Insert a diskette in drive A. 3. At the C:\ prompt, for an unformatted diskette, type: format a:/s or, for a formatted diskette, type: sys a: 4.
3424.boo Page 100 Wednesday, September 2, 1998 9:23 AM 5. Read the LICENSE.TXT file, which contains the software license agreement, and the README.TXT file, which contains the instructions for the BIOS upgrade. 6. Insert the bootable diskette into drive A. 7. To extract the BIOS.EXE file to the diskette, change to the temporary directory that holds the BIOS.EXE file and type: BIOS A: 8. Press ENTER. 9. The diskette now holds the BIOS upgrade and recovery files.
3424.boo Page 101 Wednesday, September 2, 1998 9:23 AM 9. For proper operation, load the Setup program defaults. To load the defaults, press F9. 10. To accept the defaults, press ENTER. 11. Set the options in the Setup program to the settings you wrote down before the BIOS upgrade. 12. To save the settings, press F10. 13. To accept the settings, press ENTER. 14. Turn off the computer and reboot.
3424.boo Page 102 Wednesday, September 2, 1998 9:23 AM 5. When the utility asks for confirmation that you want to flash the new language into memory, select Continue with Programming. Press ENTER. 6. When the utility displays the message upgrade is complete, remove the diskette. Press ENTER. 7. Reboot the computer and the changes will take effect.
3424.boo Page 103 Wednesday, September 2, 1998 9:23 AM Chapter 6: The Server Setup Utility Contents Introduction...................................................................104 Using the System Setup Utility ....................................105 When to Run the SSU...........................................105 What You Need to Do ..........................................106 Running the SSU ..........................................................107 Running the SSU Locally........................
3424.boo Page 104 Wednesday, September 2, 1998 9:23 AM Introduction This chapter describes the Power-on Self Test (POST) and system configuration utilities. These utilities are: • BIOS Setup: described in Chapter 5, “BIOS Setup” on page 79. If the system does not have a diskette drive, or the drive is disabled or misconfigured, use Setup to enable it.
3424.boo Page 105 Wednesday, September 2, 1998 9:23 AM Using the System Setup Utility The system setup utility (SSU) is provided on a set of diskettes shipped with the server. The SSU provides a graphical user interface (GUI) over an extensible framework for server configuration.
3424.boo Page 106 Wednesday, September 2, 1998 9:23 AM The SSU is PCI-aware and complies with the ISA Plug and Play specification; it works with any compliant configuration (.CFG) files supplied by the peripheral device manufacturer. The system board comes with a .CFG file describing the characteristics of the board and the system resources it requires. The configuration registers on PCI and ISA Plug and Play expansion cards contain the same type of information in a .CFG file.
3424.boo Page 107 Wednesday, September 2, 1998 9:23 AM Running the SSU The SSU can be run either locally (directly on the server you are configuring) or remotely (on a workstation connected to the server you are configuring through the network). Running the SSU Locally Running the SSU.BAT file starts the SSU. If the server boots directly from the SSU media, the SSU.BAT file runs automatically. If the server boots from different media, the SSU can be started manually or by another application.
3424.boo Page 108 Wednesday, September 2, 1998 9:23 AM Starting the SSU The SSU is a collection of task-oriented modules plugged into a common framework called the Application Framework (AF). The AF provides a launching point for individual tasks and a location for setting customization information. To Start the SSU 1. Turn on the video monitor and the system. 2. Start the SSU by inserting the bootable SSU diskette into drive A. Press the reset button or CTRL+ALT+DEL to reboot.
3424.boo Page 109 Wednesday, September 2, 1998 9:23 AM Figure 30: SSU Main Window Customizing the SSU You can customize the UI according to your preferences. The AF sets these preferences and saves them in the AF.INI file so that they take effect the next time you start the SSU. Use these four user-customizable settings: • Color—lets you change the default colors associated with different items on the screen to predefined color combinations. The changes are instantaneous.
3424.boo Page 110 Wednesday, September 2, 1998 9:23 AM The expertise level determines which tasks are visible in the Available Tasks section and what actions each task performs. For a new mode setting to take effect, you must exit the SSU and restart it. In the current implementation, there is no distinction between these three different modes. • Language—lets you change the strings in the SSU to the appropriate language. For a new language setting to take effect, you must exit the SSU and restart it.
3424.boo Page 111 Wednesday, September 2, 1998 9:23 AM Launching a Task It is possible to have many tasks open at the same time, although some tasks might require complete control to avoid possible conflicts. The tasks achieve complete control by commanding the center of operation until you close the task window. To Launch a Task • In the SSU Main window, double-click on the task name under Available Tasks to display the main window for that task. OR • Highlight the task name, and click OK.
3424.boo Page 112 Wednesday, September 2, 1998 9:23 AM Resource Configuration Add-in Window The resource configuration add-in (RCA) window provides three major functions: • Creates representations of devices that cannot be discovered by the system (ISA boards) • Modifies the contents of the system by adding and removing devices • Modifies the resources used by devices Using the RCA Window You can use the RCA window to define or add an ISA board by clicking on the appropriate button.
3424.boo Page 113 Wednesday, September 2, 1998 9:23 AM 3. To configure a device, click on it or select its name in the Devices section of the RCA window and press the spacebar or ENTER. 4. You can close the RCA window and return to the AF by clicking on the Close button. Any changes made are kept in memory for use by the RCA when it is rerun. 5. Save all changes by clicking Save. Saving writes your current configuration to nonvolatile storage where it is available to the system after every reboot. 6.
3424.boo Page 114 Wednesday, September 2, 1998 9:23 AM Adding and Removing ISA Boards Adding and removing boards through the RCA provides a way for the RCA to run its conflict detection algorithms on the resources requested by the boards. This alerts you to any possible problems with that particular board in the current configuration. To Add an ISA Board 1. Click Add ISA Board in the RCA window. 2. Specify the directory for the .CFG file. 3. Select the file and click OK. To Remove an ISA Board 1.
3424.boo Page 115 Wednesday, September 2, 1998 9:23 AM To Edit Resources 1. Highlight the function in the Configuration window. 2. Press the spacebar or ENTER, or double-click on the entry (this updates the choice and resource lists). 3. Press the tab key to get to the choice list, and press ENTER. 4. Use the arrow keys to select a proper choice, and press ENTER again. 5.
3424.boo Page 116 Wednesday, September 2, 1998 9:23 AM Security Add-in In this window, you can set the User and Administrator passwords and security options. To Set the User Password 1. Click User Password. 2. Enter the password in the first field. 3. Confirm the password by entering it again in the second field. To Change or Clear the User Password 1. Click User Password. 2. Enter the old password in the first field. 3. Enter the new password in the second field (or leave blank to clear). 4.
3424.boo Page 117 Wednesday, September 2, 1998 9:23 AM Security Options In this window, you can set the other security options: • Hot Key—sets a key sequence that puts the server into secure mode when the key is pressed. • Lock-Out Timer—sets an interval that puts the server into secure mode when no activity occurs during the interval. • Secure Boot Mode—forces the server to boot directly into secure mode. • Video Blanking—turns off the video when the server is in secure mode.
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3424.boo Page 124 Wednesday, September 2, 1998 9:23 AM Exiting the SSU Exiting the SSU causes all windows to close. To Exit the SSU 1. Exit the SSU by opening the file menu in the SSU Main window. 2. Click Exit or Highlight Exit, and press ENTER.
3424.boo Page 125 Wednesday, September 2, 1998 9:23 AM Chapter 7: Other Utilities Contents Introduction.......................................................... 126 Power-on Self Test .............................................. 127 Emergency Management Port Console.............. 129 How the EMP Console Works..................... 130 EMP Console Requirements........................ 132 Setting Up the Server for the EMP .............. 133 Main EMP Console Window.......................
3424.boo Page 126 Wednesday, September 2, 1998 9:23 AM Introduction This chapter describes the Power-on Self Test (POST) and system configuration utilities. These utilities are: 126 • POST: described in “Power-on Self Test” on page 127. POST checks basic system integrity and all major components. • BIOS Setup: described in Chapter 5, “BIOS Setup” on page 79. If the system does not have a diskette drive, or the drive is disabled or misconfigured, use Setup to enable it.
3424.boo Page 127 Wednesday, September 2, 1998 9:23 AM Power-on Self Test Each time you turn on the system, the power-on self test (POST) runs. POST checks the system board, processors, memory, keyboard, and most installed peripheral devices. During the memory test, POST displays the amount of memory it is able to access and test. The length of time needed to test memory depends on the amount of memory installed. POST is stored in flash memory. To Use POST 1. Turn on the monitor and the system.
3424.boo Page 128 Wednesday, September 2, 1998 9:23 AM After POST completes, the system beeps once. What appears on the screen after this depends on if you have an OS loaded and if so, which one. If the system halts before POST completes running, it emits a beep code indicating a critical system error that requires immediate attention. If POST can display a message on the video display screen, the speaker beeps twice as the message appears.
3424.boo Page 129 Wednesday, September 2, 1998 9:23 AM Emergency Management Port Console The emergency management port (EMP) console provides an interface, called the console manager, to the EMP. This interface allows remote server management via a modem or direct connection. The EMP console must be run on a separate (client) system running either Windows 95 or Windows NT.
3424.boo Page 130 Wednesday, September 2, 1998 9:23 AM How the EMP Console Works The EMP shares the COM2 port with the system. When the EMP has control of the port, the port operates in command state. When the system has control of it, the port operates in redirect state. When connecting to a server, the EMP console checks to determine the current COM2 port state. • Command state—the default COM2 state (Figure 34).
3424.boo Page 131 Wednesday, September 2, 1998 9:23 AM • Redirect state—the EMP console serves as a PC ANSI terminal window for BIOS console redirection (Figure 35). Commands typed in this terminal window are transmitted through BIOS to the server console, and text displayed on the server console is displayed in the EMP console terminal window. With the EMP in this state, you can remotely view boot messages, access BIOS setup, and run DOS text mode applications through the EMP console terminal window.
3424.boo Page 132 Wednesday, September 2, 1998 9:23 AM The three EMP access modes are disabled, pre-boot, and always active.
3424.boo Page 133 Wednesday, September 2, 1998 9:23 AM Server Configuration: The EMP console requires that the server COM2 port be connected to an external modem or directly connected to a serial cable. Direct Connect Configuration: A null modem serial cable is needed. Connect one end of the cable into the COM2 port of the server and the other into a port on the client machine.
3424.boo Page 134 Wednesday, September 2, 1998 9:23 AM EMP Access Modes: Choose either disabled, pre-boot, or always active, depending on the type of EMP access needed. Table 29 on page 132 and Table 30 on page 132 list what is available with a given setting. EMP Restricted Mode Access: Set restricted mode to either enabled or disabled. In enabled mode, the EMP console server control options, Power On/Off and Reset, are NOT available. In disabled mode, these options are available.
3424.boo Page 135 Wednesday, September 2, 1998 9:23 AM Toolbar The tool bar buttons (Table 31) combine server control and management plug-in options available from the Connect and Action menus.
3424.boo Page 136 Wednesday, September 2, 1998 9:23 AM • Mode: Either redirect or EMP, depending on whether the EMP has control of the COM2 port. • Line Status: Gives status information on the server connection. For example, if a server is connected, the status bar says “Connected.” Otherwise, the line is blank. EMP Console Main Menu • File • • • • Exit: Exits the EMP console Connect • Disconnect: Disconnects the server connection. • [Re]Connect: Raises the connect dialog.
3424.boo Page 137 Wednesday, September 2, 1998 9:23 AM Connect to Remote Server Select [Re]Connect from the Connect menu and follow the Connect dialog shown in Figure 36 allows you to connect to a selected server. If the client machine is already connected to a server, initiating connection generates a warning message. The message states that the existing connection will be terminated if you continue trying to initiate the new connection.
3424.boo Page 138 Wednesday, September 2, 1998 9:23 AM • Connect: Initiates connection to the server. When you click this button, you are prompted for the EMP password. • • • Config: Displays the Phonebook dialog. Cancel: Exit the Connect dialog with no action taken. Help: Display dialog-level help information. Power On/Off the Server Remotely Selecting Power On/Off from the Action Menu allows you to power the server on or off, with POST power-up options.
3424.boo Page 139 Wednesday, September 2, 1998 9:23 AM Reset the Server Remotely Selecting Reset from the Action Menu generates the Reset dialog (Figure 38) so that you can remotely reset the server with POST reset options. Figure 38: Reset Dialog Options available in the dialog are: • System Reset: Resets the server with the selected POST reset options. This operation is not allowed if the server is configured in restricted mode for EMP operations.
3424.boo Page 140 Wednesday, September 2, 1998 9:23 AM Phonebook The EMP console provides a phonebook (Figure 39), a support plug-in that stores names and numbers of servers in a list that can be updated by adding, modifying, or deleting entries. You can open the phonebook from the Main Menu and tool bars, or launch it by clicking the Config button. Figure 39: Phonebook Dialog Options available in the dialog are: 140 • Server: Displays a dropdown list of server names previously stored in the phonebook.
3424.boo Page 141 Wednesday, September 2, 1998 9:23 AM • Delete: Deletes an entry from the phonebook. You must first select an existing server from the Server dropdown edit box before selecting this option. Click Save to delete the entry. • Save: Saves a new or modified phonebook entry or deletes an entry if you have already selected the Delete radio button.
3424.boo Page 142 Wednesday, September 2, 1998 9:23 AM SEL Viewer Menu Options The following menu options are available on the SEL viewer menu bar: • • • • • • 142 File • Open: Allows you to view SEL data from a previously saved file if it was stored in binary format. Selecting the Open Menu item lets you specify a filename under which the data are found. The default filename is “SELLOG.DAT.” If the file cannot be opened, the program displays an error message. • Close: Closes the SEL viewer.
3424.boo Page 143 Wednesday, September 2, 1998 9:23 AM Sensor Data Record Viewer The sensor data record (SDR) viewer lets you view the records retrieved from the SDR repository.
3424.boo Page 144 Wednesday, September 2, 1998 9:23 AM FRU Viewer The FRU viewer lets you view data from the server system board FRU information area. Options available with the FRU viewer are: • • • • • View all FRU records View FRU summary information Set FRU display mode to either Hex or verbose mode Close the FRU viewer Exit the EMP console FRU Viewer Menu Options The following menu options are on the FRU viewer menu bar: • • • File • Close: Closes the FRU viewer.
3424.boo Page 145 Wednesday, September 2, 1998 9:23 AM FRU and SDR Load Utility The Field Replacement Unit (FRU) and Sensor Data Record (SDR) load utility is a DOS-based program used to update the server management subsystem product level FRU, SDR, and the Desktop Management Interface (DMI) nonvolatile storage components.
3424.boo Page 146 Wednesday, September 2, 1998 9:23 AM How You Use the FRUSDR Load Utility The utility: • Is compatible with ROM-DOS Ver. 6.22, MS-DOS Ver. 6.22, and later versions • Accepts CFG, SDR, and FRU load files (the executable file for the utility is frusdr.exe) • Requires the following supporting files • one or more .fru files describing the system field replaceable units • a .cfg file describing the system configuration • an .
3424.boo Page 147 Wednesday, September 2, 1998 9:23 AM program. You can use either a slash (/) or a minus sign (-) to specify command line options. The -p and -v flags can be used in conjunction with any of the other options. Displaying Usage Information When the utility is run with the -? or -h command line flags, the following message is displayed when the verbose flag -v is added to the help command: FRU & SDR Load Utility Version 2.1 Revision R.1.
3424.boo Page 148 Wednesday, September 2, 1998 9:23 AM Displaying a Given Area When the utility is run with the -d DMI, -d FRU, or -d SDR command line flag, the indicated area is displayed. Each area represents one sensor for each instrumented device in the server. If the given display function fails because of an inability to parse the data present or a hardware failure, the utility displays an error message and exits.
3424.boo Page 149 Wednesday, September 2, 1998 9:23 AM 16 bytes. The data on each line are followed by the same data in ASCII format; nonprintable characters (ch < 32 || ch > 126) are substituted by a period (.). Example: To display the SDR area, type frusdr -d sdr and press ENTER. Using a Specified CFG File The utility can be run with the command line parameter of -cfg filename.cfg. The filename can be any DOS-accepted, eight-character filename string.
3424.boo Page 150 Wednesday, September 2, 1998 9:23 AM Filtering Records From the SDR File The MASTER.SDR file has all the possible SDRs for the system. These records might need to be filtered based on the current product configuration. The configuration file directs the filtering of the SDRs. Updating the SDR Nonvolatile Storage Area After the utility validates the header area of the supplied SDR file, it updates the SDR repository area. Before programming, the utility clears the SDR repository area.
3424.boo Page 151 Wednesday, September 2, 1998 9:23 AM Using the Firmware Update Utility The Firmware Update Utility (FUU) is a DOS-based program used to update the BMC firmware code. Running the Firmware Update Utility You need to run the firmware update utility (FUU) only if new firmware code is necessary. To Run the FUU 1. Create a DOS-bootable diskette. The version of DOS must be 6.0 or higher. 2. Place the firmware update utility (FWUPDATE.EXE) and the *.hex file on the diskette.
3424.boo Page 152 Wednesday, September 2, 1998 9:23 AM Using the Symbios SCSI Utility The Symbios SCSI utility detects the SCSI host adapters on the system board. Use the utility to: • • Change default values Check and/or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility When this message appears on the monitor: Press Ctrl-C to run SCSI Utility... Press CTRL+C to run the utility.
3424.boo Page 153 Wednesday, September 2, 1998 9:23 AM Chapter 8: Troubleshooting Contents Introduction.......................................................... 154 Computer Virus Notice ....................................... 155 Viruses .......................................................... 155 Types of Viruses........................................... 155 Virus Contamination .................................... 155 Protecting Your System ............................... 156 Virus Prevention........
3424.boo Page 154 Wednesday, September 2, 1998 9:23 AM Note: Under no circumstances return any equipment without obtaining a Return Material Authorization (RMA) number. 154 Introduction If your system does not operate correctly, re-read the instructions for the procedure(s) you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to common problems.
3424.boo Page 155 Wednesday, September 2, 1998 9:23 AM Computer Virus Notice Viruses A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt or erase the contents of your files or disks.
3424.boo Page 156 Wednesday, September 2, 1998 9:23 AM Protecting Your System Awareness is the key. You need to learn about the existence of viruses, how they spread, and what to do to protect your system by reducing the likelihood of virus contamination. The following may help: • Obtain an anti-virus program and make it a habit to scan the system regularly.
3424.boo Page 157 Wednesday, September 2, 1998 9:23 AM • All incoming products such as systems to repair, vendor disks, hard drives, and trade-show units are scanned for viruses. • All systems are given a final test before shipping. Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product.
3424.boo Page 158 Wednesday, September 2, 1998 9:23 AM Troubleshooting Checklist Before turning on the system, make sure that: • The power cord is connected to the AC power-in connector and an AC outlet. • • • The AC outlet is supplying power. If a power strip is used, it is turned on, and the circuit breaker is set. The voltage selection switch on the system power supply reflects the proper voltage.
3424.boo Page 159 Wednesday, September 2, 1998 9:23 AM Solving Problems This chapter helps you identify and solve problems that might occur while you are using the system. Resetting the System Some problems can be solved simply by resetting the system. A system reset clears memory, and resets many registers to initial startup values. If the data in memory or any registers has become corrupt or has been improperly set during operation, a system reset will correct the problem.
3424.boo Page 160 Wednesday, September 2, 1998 9:23 AM • Are all jumper and switch settings on expansion cards and peripheral devices correct? To check these settings, refer to the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two expansion cards sharing the same interrupt.
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3424.boo Page 162 Wednesday, September 2, 1998 9:23 AM More Problem-solving Procedures This section provides a more detailed approach to identifying a problem and locating its source. Preparing the System for Diagnostic Testing If the checks described in the preceding pages do not correct the problem, you may need to run some diagnostics programs. Most diagnostics programs require rebooting or the closure of all running software.
3424.boo Page 163 Wednesday, September 2, 1998 9:23 AM Using PCDiagnostics A diagnostics package for the system is provided with the system. For documentation about the test modules, see the Diagnostic help files that end with the extension .HLP. They are ASCII files that you can print to form a manual of all tests in this product. • The program called Testview uses a simple DOS-based menu system. • The program called T.
3424.boo Page 164 Wednesday, September 2, 1998 9:23 AM Confirming the Loading of the Operating System Once the system boots, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “Initial System Startup” on page 159. Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • • • • • • • • • • Power light does not light.
3424.boo Page 165 Wednesday, September 2, 1998 9:23 AM If all items are correct and problems persist, contact Technical Support for assistance. No Beep Codes If the system operates normally, but there was no beep, the speaker may be defective. If the speaker is enabled, but the speaker does not function, contact Technical Support for assistance. No Characters Appear on Screen Check the following: • Is the keyboard working? Check to see that the “Num Lock” light is functioning.
3424.boo Page 166 Wednesday, September 2, 1998 9:23 AM 3. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. See “POST Codes and Countdown Codes” on page 170. 4. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed.
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3424.boo Page 168 Wednesday, September 2, 1998 9:23 AM Hard Disk Drive Activity Light Does Not Light Note: The hard disk drive activity light on the front panel lights when either an IDE hard disk drive, or a SCSI device controlled by the onboard SCSI host controller, is in use. This LED does not display CD-ROM activity.
3424.boo Page 169 Wednesday, September 2, 1998 9:23 AM • Certain drivers may require interrupts that are not shared with other PCI drivers. You can use the SSU to adjust the interrupt numbers for PCI devices. For certain drivers, it may be necessary to alter settings so that interrupts are not shared. • Check PCI interrupt interdependencies among slots and onboard devices.
3424.boo Page 170 Wednesday, September 2, 1998 9:23 AM Error and Informational Messages When you turn on the system, POST displays messages that provide information about the system. If a failure occurs, POST emits beep codes that indicate errors in hardware, software, or firmware. If POST can display a message on the video display screen, it causes the speaker to beep twice as the message appears.
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3424.boo Page 173 Wednesday, September 2, 1998 9:23 AM Table 34: Port-80h Codes and Beep Codes (Continued) Port-80 Codes Beep Codes Error Descriptions BF Check virus and backup reminders C0 Try to boot with INT 19 D0 Interrupt handler error D4 Pending interrupt error D6 Initialize option ROM error D8 Shutdown error DA Extended Block Move DC Shutdown 10 error POST Error Codes and Messages The following error codes and messages are representative of various conditions BIOS identifies.
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3424.boo Page 175 Wednesday, September 2, 1998 9:23 AM Appendix A: Reference Data Contents Specifications....................................................... 176 System I/O Addresses ......................................... 178 Memory Map....................................................... 181 Interrupts.............................................................. 182 Video Modes........................................................ 183 DMA Usage...................................................
3424.boo Page 176 Wednesday, September 2, 1998 9:23 AM Specifications System Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. 176 Summary The system supports up to four Pentium II Xeon processors running at 400 or 450 MHz. These processors fit into the slot 2 connectors on the system board.
3424.boo Page 177 Wednesday, September 2, 1998 9:23 AM Environmental Specifications The following specifications identify maximum environmental characteristics. At no time should the server run under conditions which violate these specifications. Table 36: Environmental Specifications Variable Requirements Temperature Maximum rate of change = 10°C per hour Nonoperating –40° to 70 °C (–55° to 150 °F) Operating 10° to 35 °C (41° to 95 °F); derated 0.
3424.boo Page 178 Wednesday, September 2, 1998 9:23 AM System I/O Addresses Table 37 shows the location in I/O space of all directly I/O-accessible registers.
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3424.boo Page 182 Wednesday, September 2, 1998 9:23 AM Note: If you disable either IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the SSU option does not make the interrupt available. Interrupts Table 39 suggests a logical interrupt mapping of interrupt sources; it reflects a typical configuration, but you can change these interrupts.
3424.boo Page 183 Wednesday, September 2, 1998 9:23 AM Video Modes The CL-GD5480 integrated video controller provides all standard IBM VGA modes. With 2 MB of SGRAM standard, the system supports special Cirrus Logic extended modes. Table 40 and Table 41 list the standard and extended modes that this implementation supports, including the number of colors and palette size (e.g., 16 colors out of 256 K colors), resolution, pixel frequency, and scan frequencies.
3424.boo Page 184 Wednesday, September 2, 1998 9:23 AM Table 41: Extended VGA Modes (Continued) 184 Mode in Hex Bits / Pixel Colors (#/ Palette Size) 5C 8 256/256K 800 X 600 68.2 63.6 100 1MB 5D 8 16/256K (interlaced) 1024 X 768 44.9 35.5 43 1MB 5D 8 16/256K 1024 X 768 65 48.3 60 1MB 5D 8 16/256K 1024 X 768 75 56 70 1MB 5D 8 16/256K 1024 X 768 78.7 60 75 1MB 5E 8 256/256K 640 X 400 25 31.5 70 1MB 5F 8 256/256K 640 X 480 25 31.
3424.boo Page 185 Wednesday, September 2, 1998 9:23 AM Table 41: Extended VGA Modes (Continued) Mode in Hex Bits / Pixel Colors (#/ Palette Size) Horiz. Freq. (kHz) Vert. Freq. (Hz) Memory Resolution Pixel Freq. (MHz) 67 16 32K 67 16 32K 800 X 600 56.25 53.7 85 1MB 800 X 600 68.2 63.6 100 68 16 1MB 32K (interlaced) 1024 X 768 44.9 35.5 43 2MB 68 68 16 32K 1024 X 768 65 48.3 60 2MB 16 32K 1024 X 768 75 56 70 2MB 68 16 32K 1024 X 768 78.
3424.boo Page 186 Wednesday, September 2, 1998 9:23 AM Table 41: Extended VGA Modes (Continued) 186 Mode in Hex Bits / Pixel Colors (#/ Palette Size) Pixel Freq. (MHz) Horiz. Freq. (kHz) Vert. Freq. (Hz) Memory Resolution 7B 8 256/256K 1600 X 1200 162 75 60 2MB 7C 8 256/256K 1152 X 864 94.5 63.9 70 1MB 7C 8 256/256K 1152 X 864 108 67.5 75 1MB 7C 8 256/256K 1152 X 864 121.5 76.7 85 1MB 7C 8 256/256K 1152 X 864 143.5 91.5 100 1MB 7D 16 64K 1152 X 864 94.
3424.boo Page 187 Wednesday, September 2, 1998 9:23 AM DMA Usage The following table lists the direct memory access (DMA) channels that the system typically uses and which ones are available for use by add-in devices.
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3424.boo Page 189 Wednesday, September 2, 1998 9:23 AM Appendix B: Regulatory Compliance Statements Contents Electromagnetic Compatibility........................... 190 FCC Notice .......................................................... 191 Industry Canada Notice....................................... 192 CE Notice............................................................. 192 VCCI Notice ........................................................ 193 Australia/New Zealand Notice.........................
3424.boo Page 190 Wednesday, September 2, 1998 9:23 AM Electromagnetic Compatibility Table 43 lists the electromagnetic compatibility (EMC) standards to which the server conforms. The following sections provide notices for several nations and regions.
3424.boo Page 191 Wednesday, September 2, 1998 9:23 AM FCC Notice This device has been tested and found to comply with the limits for a Class A digital device, pursuant to FCC CFR 47 Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment.
3424.boo Page 192 Wednesday, September 2, 1998 9:23 AM Industry Canada Notice Canadian Users: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
3424.boo Page 193 Wednesday, September 2, 1998 9:23 AM VCCI Notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective action.
3424.boo Page 194 Wednesday, September 2, 1998 9:23 AM Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN50082-1 and Low Voltage Directive 73/23/EEC, Standard EN60950. Safety Compliance Table 44 lists the electromagnetic compatibility (EMC) standards to which the server conforms. The following sections provide notices for several nations and regions.
3424.boo Page 195 Wednesday, September 2, 1998 9:23 AM Index Numerics 3.5-inch drive diskette, installing 47 diskette, removing 45 diskette, replacing 47 SCSI, hot-swapping 56 32 Bit I/O, Setup field 86 4-way interleaving, memory 23 5.
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3424.boo Page 200 Wednesday, September 2, 1998 9:23 AM drive 5.25-inch, installing 4 cabling considerations 48 CD-ROM activity light does not light 168 controllers and connectors 12 fans, high-power SCSI hard drives 57 floppy drive A field 85 floppy drive B field 85 hard disk activity light does not light 168 hard drive input LED connector 14 heatsinks on high-power SCSI hard drives 54 IDE, cabling 49 installing a 5.25-inch drive 49 installing the diskette drive 47 removing a 5.
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