Quick Reference Guide

CHAPTER9: Troubleshooting
124
Modem (dial-up)
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. For the
location of your modem jack, see “Right” on page8.
• Make sure that your convertible notebook is connected
to the telephone line and the telephone line has a dial
tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
1 Click or tap (Start), then click or tap Control
Panel. The Control Panel window opens.
2 Click or tap Hardware and Sound.
3 Click or tap the Phone and Modem Options. The
Phone and Modem Options dialog box opens.
4 Click or tap the Dialing Rules tab.
5 Click or tap the location from which you are dialing,
then click or tap Edit. The Edit Location dialog box
opens.
6 Make sure that all settings are correct.
Help
For more information about dialing properties, click or tap
Start, then click or tap Help and Support. Type the keyword dialing
in the Search Help box, then press E
NTER.