Quick Reference Guide

CHAPTER9: Troubleshooting
132
Passwords
Your convertible notebook does not accept your password
Make sure that C
APS LOCK and NUM LOCK are turned off, then
retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is
very secure, with no easy way to recover a forgotten password.
You must return your convertible notebook for repair. Call
Gateway Customer Care for instructions.
PC Cards
You installed an PC Card and now your convertible
notebook is having problems
• Make sure that you have correctly installed required
software for the PC Card. For more information, see your
PCCard’s documentation.
Pointing device
See “Touchpad or pointing device” on page 135.
Power
Your convertible notebook is not working on AC power
• Make sure that your ACpower adapter is connected
correctly to your convertible notebook. For instructions
on connecting the AC power adapter, see “Connecting
the AC adapter” on page 16.
• If your convertible notebook is plugged into a surge
protector, make sure that the surge protector is
connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working
device, such as a lamp, into the outlet and turn it on.
• Make sure that the AC power adapter cables are free
from cuts or damage. Replace any damaged cables.