Quick Reference Guide

CHAPTER9: Troubleshooting
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To set a default printer:
1 Click or tap (Start), then click or tap Control
Panel. The Control Panel window opens.
2 Click or tap Hardware and Sound.
3 Click or tap the Printers.
4 Right-click or button-tap the name of the printer you
want to be the default printer, then click or tap Set
as Default Printer.
• Reinstall the printer driver. See the guide that came with
your printer for instructions on installing the printer
driver.
You see a “Printer queue is full” error message
• Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1 Click or tap (Start), then click or tap Control
Panel. The Control Panel window opens.
2 Click or tap Hardware and Sound.
3 Click or tap Printers.
4 If the printer status is Offline, right-click or
button-tap the name of the printer you want to use,
then click or tap Use Printer Online to set the printer
to work online.
• Wait until files have been printed before sending
additional files to the printer.
• If you print large files or many files at one time, you may
want to add additional memory to the printer. See the
printer documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most
printers have an online/offline button that you need to press
after adding paper.
Sound
Help
For more information about troubleshooting sound issues, click or tap
Start, then click or tap Help and Support. Type the keyword sound
troubleshooting in the Search Help box, then press E
NTER.