Quick Reference Guide

CHAPTER9: Troubleshooting
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Video
The projector or external monitor is not working
• Make sure that you have pressed FN+F4 to activate the
external monitor option.
• Make sure that the monitor is turned on and that the
video cable is connected correctly.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your convertible
notebook, follow these recommendations before contacting
Gateway Customer Care:
• Make sure that your convertible notebook is connected
correctly to a grounded ACoutlet that is supplying
power. If you use a surge protector, make sure that it is
turned on.
• If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Online Help
• Printed documentation
• The Microsoft Windows documentation
• The software publisher’s Web site
• See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
convertible notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your convertible notebook
• Your convertible notebook was dropped
• The case was damaged
Instead, unplug your convertible notebook and contact a qualified
computer technician.