Owner's Manual

Troubleshooting
www.gateway.com
151
An external monitor or projector is not working
If your notebook is connected to a port replicator, make sure the external
monitor or projector is connected to the monitor port on the port replicator and
not on the notebook. The notebook’s monitor port may be disabled when
connected to a port replicator.
DVD drives
Your notebook does not recognize a disc
■ The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■ If your notebook has a modular drive, it may not be inserted completely
into the modular bay. Press the module into the bay, then try to access
the disc again.
■ Make sure that the disc label is facing up, then try again.
■ If you are trying to play a DVD, make sure that you have a DVD drive. See
“Identifying drive types” in your hardware guide.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■ Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 133.
An audio CD does not produce sound
■ Make sure that the CD label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
Tips & Tricks
For more information about using your
volume control, see the poster or
hardware guide.
■ Make sure that the volume control on your notebook is turned up.
■ Make sure that the Windows volume control is turned up. For instructions
on how to adjust the volume control in Windows, see “Adjusting the
volume” on page 62.
■ Make sure that Mute controls are turned off.
■ Make sure that headphones are not plugged into the headphone jack on
the notebook or optional port replicator.
■ If you are using powered speakers, make sure that they are plugged in and
turned on.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 133.
■ Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■ Reinstall the audio device drivers. For more information, see “Gateway
Web site” on page 2.