Owner's Manual

Troubleshooting
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Memory
Tips & Tricks
For more information about installing
memory, see the poster or hardware
guide.
Help and Support
For more information about
troubleshooting memory errors, click
Start, then click Help and Support. Type
the keyword memory error in the
Search box, then click the arrow.
You see a “Memory error” message
■ Make sure that the memory module is inserted correctly in the memory
bay slot.
■ Use a third-party diagnostic program to help determine if a memory
module is failing.
You see a “Not enough memory” error message
■ Close all programs, then restart your notebook.
Memory card reader
Drive letter for the memory card slot does not appear in the My Computer
window
■ Reboot your notebook.
Modem (cable or DSL)
Tips & Tricks
For the location of your network jack, see
the poster or hardware guide. For the
location of your network jack on an
optional port replicator, see the port
replicator user guide.
The modem does not connect
■ Make sure that the modem cable is plugged into the Ethernet network jack
and not the modem jack.
■ See the documentation that came with your modem for additional
troubleshooting information.
Modem (dial-up)
Tips & Tricks
For the location of your modem jack, see
the poster or hardware guide. For the
location of your modem jack on an
optional port replicator, see the port
replicator user guide.
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack.
■ Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
Help and Support
For more information about dialing
properties, click Start, then click Help
and Support. Type the keyword dialing
in the Search box, then click the arrow.
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set appropriately.
To check the dialing properties:
1 Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers and
Other Hardware.
2 Click/Double-click the Phone and Modem Options icon, then click
the Dialing Rules tab.