Quick Reference Guide

CHAPTER 9: Troubleshooting
100
DVD drives
Your convertible notebook does not recognize a disc
• The disc may not be seated correctly in the tray. When
you place a disc on the tray, make sure that you press
the disc firmly onto the spindle so the retainers hold the
disc in place.
• Make sure that the disc label is facing up, then try again.
• If you are trying to play a DVD, make sure that you have
a DVD drive. For more information, see “Identifying
drive types” on page 45.
• Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your convertible
notebook.
• Your convertible notebook may be experiencing some
temporary memory problems. Shut down and restart
your convertible notebook.
• Clean the disc. For more information, see “Cleaning CDs
or DVDs” on page 81.
An audio CD does not produce sound
• Make sure that the CD label is facing up, then try again.
• Some music CDs have copy protection software. You
may not be able to play these CDs on your convertible
notebook.
• Make sure that the volume control on your convertible
notebook is turned up.
• Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” in the online
User Guide.
• Make sure that Mute controls are turned off.
• Make sure that headphones are not plugged into the
headphone jack on the convertible notebook.
• If you are using powered speakers, make sure that they
are plugged in and turned on.
• Clean the disc. For more information, see “Cleaning CDs
or DVDs” on page 81.
Tip
For more information about using your volume control, see
“Adjusting the volume” on page 40.