Quick Reference Guide

CHAPTER 9: Troubleshooting
122
The pointer moves unexpectedly
• Clean the touchpad with a damp cloth (water only) and
wipe it dry.
• Adjust the touchpad settings. For instructions on how
to adjust the touchpad settings, see “Changing
touchpad settings” in the online User Guide.
Video
The projector or external monitor is not working
• Make sure that you have pressed FN+F4 to activate the
external monitor option.
• Make sure that the monitor is turned on and that the
video cable is connected correctly.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your convertible
notebook, follow these recommendations before contacting
Gateway Customer Care:
• Make sure that your convertible notebook is connected
correctly to a grounded AC outlet that is supplying
power. If you use a surge protector, make sure that it
is turned on.
• If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer’s documentation and technical support
resources.