ATX Pro USERGUIDE ®
www.gateway.com Contents Chapter 1: Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Thank you for purchasing our computer! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . .
Contents Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Windows Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
www.gateway.com Playing audio and video files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating audio files and music libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating music files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Building a music library . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Wireless security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding a printer to your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharing resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharing drives and printers . . . . . . . . . . . . .
www.gateway.com Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Moving from your old computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring files and settings with Windows Easy Transfer . . . . . . . . . Transferring files and settings manually . . . . . . . . . . . . . . . . . . . . . . . . . 120 120 120 121 Chapter 12: Adding and Replacing Components . . . . . . . . . . . . . . . . . . . . .
Contents Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone support . . . . . . . . . . . . . . . . . . . .
CHAPTER1 Getting Help • • • • • • Thank you for purchasing our computer! Using the Gateway Web site Using Help and Support Using online help Finding your model and serial number Microsoft Certificate of Authenticity 1
CHAPTER 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
www.gateway.com Using Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: (Start), then click Help and Support. Help and Support opens.
CHAPTER 1: Getting Help Using online help If you are connected to the Internet, many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking the Help button on the menu bar and selecting Online Support from the list. Available information depends on the particular Help site to which you are taken.
CHAPTER2 Setting Up and Getting Started • • • • • • • • • • • • • Front Back Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial-up modem Starting your computer Turning off your computer Restarting (rebooting) your computer Using the keyboard Using the mouse Adjusting the volume Installing a printer, scanner, or other device 5
CHAPTER 2: Setting Up and Getting Started Front Your computer includes the following components (your computer may differ from the computer shown below). DVD/CD drive Empty 5.
www.gateway.com Component Icon Description Power button/Power indicator Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The button lights when the computer is turned on. Hard drive activity indicator Lights when the hard drive is active. Microphone jack Plug a microphone into this jack. This jack is color-coded red or pink.
CHAPTER 2: Setting Up and Getting Started Component 8 Icon Description Power connector Plug the power cord into this connector. Voltage switch Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz.
www.gateway.com Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye leve. • Place your feet flat on the floor or on a footrest. • Keep ventilation openings clear of obstructions.
CHAPTER 2: Setting Up and Getting Started • Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position • • • when you type.
www.gateway.com The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply’s voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your usage area (such as while in another country). Use the power selection switch on the back of your computer to set the voltage to 115V or 230V.
CHAPTER 2: Setting Up and Getting Started Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure proper system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.
www.gateway.com 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again.
CHAPTER 2: Setting Up and Getting Started Feature Icon Description Audio playback buttons Press these buttons to play your audio files and to adjust the volume. Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. Indicators Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function.
www.gateway.com Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions. Application buttons Press these buttons to launch your Internet home page, search for files, or launch the calculator program.
CHAPTER 2: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document.
www.gateway.com To... Do this... Start a program or open a file or folder click, click Access a shortcut menu or find more information about an object on the computer display. Move an object on the computer display. click click (hold) and drag Position the pointer over the object. Quickly press and release the left mouse button twice. This action is called double-clicking. Position the pointer over the object. Quickly press and release the right mouse button once.
CHAPTER 2: Setting Up and Getting Started 2 Click and drag the slider up to increase volume and down to decrease volume. 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).
CHAPTER3 Using Windows Vista • • • • • Using the Windows desktop Working with files and folders Searching for files Working with documents Shortcuts 23
CHAPTER 3: Using Windows Vista Using the Windows desktop After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. . Help For more information about the Windows desktop, click Start, then click Help and Support. Type the phrase Windows desktop in the Search Help box, then press ENTER.
www.gateway.com Using the Start menu Help For more information about the Windows Start menu, click Start, then click Help and Support. Type Windows Start menu in the Search Help box, then press ENTER. You can start programs, open files, customize your system, get help, search for files and folders, and more using the Start menu. To use the Start menu: Shortcut Start Ö All Programs Ö 1 Click (Start) on the lower left of the Windows desktop.
CHAPTER 3: Using Windows Vista Adding icons to the desktop Help For more information about the desktop icons, click Start, then click Help and Support. Type desktop icons in the Search Help box, then press ENTER. You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: Shortcut Start Ö All Programs Ö right-click programÖ Send To Ö Desktop (create shortcut) 1 Click (Start), then click All Programs.
www.gateway.com Window item Description Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the program button in the taskbar opens the window again. Clicking the maximize button expands the active window to fit the entire computer display. Clicking the maximize button again restores the window to its former size. Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save.
CHAPTER 3: Using Windows Vista Creating folders Folders are much like the folders in a file cabinet. They can contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files To create a folder: Shortcut Click File ÖNew ÖFolder Ötype name 1 Click (Start), then click Computer on the Start menu. 2 Double-click the drive where you want to put the new folder.
www.gateway.com 5 With the pointer inside the destination folder, right-click. 6 Click Paste. A copy of the file or folder appears in the new location. Help For more information about copying files and folders or moving files or folders, click Start, then click Help and Support. Type copying files and folders or moving files and folders in the Search Help box, then press ENTER. To move a file or folder to another folder: 1 Locate the file or folder you want to move.
CHAPTER 3: Using Windows Vista To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. 1 Double-click the Recycle Bin icon on the desktop. The Recycle Bin window opens. 2 Click Empty the Recycle Bin. Windows asks you if you are sure that you want to empty the bin. 3 Click Yes. Windows permanently deletes all files in the Recycle Bin.
www.gateway.com Using advanced search options Search can find files meeting more criteria than file name. You can narrow your search by selecting the search options that you want. You can search by the: • Name or part of a name • Creation date • Modification date • File type • Tag • Author • Text contained in the file • Time period in which it was created or modified You can also combine search criteria to refine searches.
CHAPTER 3: Using Windows Vista Creating a new document To create a new document: (Start), All Programs, Accessories, then click WordPad. Microsoft WordPad starts and a blank document opens. 1 Click 2 Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. Saving a document After you create a document, you need to save it if you want to use it later. To save a document: 1 Click File, then click Save. The Save As dialog box opens.
www.gateway.com 3 Click Folders to open the Folders list, then click the folder you want to open. 4 Double-click the document file name. The document opens. Help For more information about opening documents, click Start, then click Help and Support. Type opening files in the Search Help box, then press ENTER. Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer.
CHAPTER 3: Using Windows Vista Shortcuts Help For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type Windows keyboard shortcuts in the Search Help box, then press ENTER. The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information about shortcuts, see your Windows or program documentation. 34 To... Do this...
CHAPTER4 Using the Internet • • • • Learning about the Internet Setting up an Internet account Using the World Wide Web Using e-mail 35
CHAPTER 4: Using the Internet Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable television line and signing up with an Internet service provider (ISP).
www.gateway.com Setting up an Internet account Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet service provider (ISP). To set up an ISP service or to transfer an existing account to this computer, contact the ISP directly. Dial-up Internet connections are those using a telephone system to connect to the Internet. This may include ordinary analog telephone lines, ISDN connections, and in some cases ADSL over PPP, or other technologies.
CHAPTER 4: Using the Internet To learn more about using the Web browser features, click Help in the menu bar. Link Web page Linked Web page Connecting to a Web site After you set up an account with an Internet service provider (ISP), you can access the many information sources on the World Wide Web. To connect to a Web site: 1 Connect to your Internet account. 2 Depending on the method you use to connect to your Internet account, you may need to start your Web browser.
www.gateway.com Downloading files Caution To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses” on page 97. Downloading is the process of transferring files from a computer on the Internet to your computer. To download files or programs from a Web site: 1 Connect to your Internet account.
CHAPTER 4: Using the Internet Sending e-mail To send e-mail using Windows Mail: Connect to your Internet service provider. 1 2 3 4 5 6 Click (Start), then click E-mail. Your default e-mail program opens. Click Create Mail. Type the e-mail address of the recipient you want to send e-mail to in the To box. Type the subject of your e-mail in the Subject box. Type the e-mail message. Tip Most e-mail programs let you attach files, such as photographs, to your e-mail.
CHAPTER5 Sending and Receiving Faxes • Using Windows Fax and Scan • Faxing a scanned document or from programs • Receiving and viewing a fax 41
CHAPTER 5: Sending and Receiving Faxes Using Windows Fax and Scan Windows Fax and Scan comes pre-installed with Windows Vista Business, Enterprise, or Ultimate Editions. If your computer has a built-in fax modem, Windows automatically detects it during the setup process. You can connect your computer to one local fax modem, although you can connect to multiple fax servers or devices on a network.
www.gateway.com 5 Type the name of the fax modem in the dialog box, then click Next. The Choose how to receive faxes screen opens. 6 Click how you want to receive faxes, then click Unblock when the The Security Alert window opens. The New Fax window opens. 7 Create your fax, then open the Cover Page menu by clicking the arrow and selecting a cover page from the list. The Sender Information dialog box opens. 8 Type your information in the spaces provided, then click OK. The New Fax dialog box opens.
CHAPTER 5: Sending and Receiving Faxes 9 To enter optional dialing rule information, click Dialing Rule and select a rule from the menu. If you have not set up a dialing rule, select New Rule from the menu. The Location Information dialog box opens. 10 Type your location information, then click OK. The Dialing Rules dialog box opens. 11 Highlight your location, then click Edit. The Edit Location dialog box opens. 12 Complete the location information, then click OK.
www.gateway.com Setting up your cover page template You can create your own cover page template that you can use in place of the cover page templates that Microsoft Fax provides for you. To create a cover page template, you use the Fax Cover Page Editor. On this template, you insert information fields that automatically import values you enter in both the Send Fax Wizard and the Fax Configuration Wizard when you send your fax.
CHAPTER 5: Sending and Receiving Faxes Canceling a fax You can cancel a fax that you have set up to send at a time in the future. To cancel a fax that has not been sent: (Start), All Programs, then click Windows Fax and Scan. Windows Fax and Scan opens. 1 Click 2 3 4 5 If Windows Fax and Scan is in Scan view, click Fax in the lower left corner of the window. Click Outbox, then right-click the fax you want to cancel. Click Delete to cancel the fax. Click Yes.
CHAPTER6 Using Your Hardware • • • • • Using the diskette drive Using the CD or DVD drive Using the memory card reader Connecting a projector or monitor Connecting a video camera 47
CHAPTER 6: Using Your Hardware Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To use a diskette: 1 Insert the diskette into the diskette drive with the label facing up or right, depending on your configuration. 2 To access a file on the diskette, click Start, then click My Computer.
www.gateway.com If your drive has this logo... This is your drive type... Use your drive for... DVD+RW Installing programs, playing audio CDs, playing DVDs, accessing data, creating CDs, and recording video and data to DVD+R or DVD+RW discs. DVD R/RW drive Installing programs, playing audio CDs, playing DVDs, accessing data, creating CDs, and recording video and data to DVD+R, DVD+RW, DVD-R, and DVD-RW discs. Inserting a CD or DVD Important Some music CDs have copy protection software.
CHAPTER 6: Using Your Hardware Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
www.gateway.com To remove a memory card: Important Do not use the remove hardware memory card. icon in the taskbar to remove the • Wait for the memory card reader access indicator to stop blinking, then pull the memory card out of the slot. Connecting a projector or monitor If your computer’s video card supports it (it must have two video connections), you can connect an additional monitor or projector to your computer.
CHAPTER 6: Using Your Hardware Connecting a video camera If your home video camera supports it, it can be connected to your computer so that you can download video from the camera as data files. You can also create video from a Web cam attached to your computer. For instructions on how to create video, see your camera’s user guide.
CHAPTER7 Using Your Software • • • • • Playing music and movies Creating audio files and music libraries Creating music CDs and video DVDs Creating and copying data discs Using Windows Media Center 53
CHAPTER 7: Using Your Software Playing music and movies Playing audio and video files Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. To play a file using Windows Media Player: Shortcut Start Ö Computer Ö find the file Ö double-click the file 1 Click (Start), All Programs, then click Windows Media Player. Windows Media Player opens. 2 Click Library, then double-click the media file you want to play.
www.gateway.com 3 Click one of the following to control playback: Repeat Shuffle • • • • • • • Rewind Stop Fast forward Pause/Play Volume Mute Shuffle randomizes the playback order of the files in the playlist. Repeat starts playing the list over again after it reaches the end. Stop stops playback and rewinds the current file to the beginning. Rewind quickly rewinds the current file (when you click and hold it) or skips to the previous file in the playlist (when you click it).
CHAPTER 7: Using Your Software 3 If a dialog box opens and asks you what you want the computer to do with the disc, click Play. Windows Media Player opens and begins playing the disc. If Windows Media Player does not open automatically, click (Start), All Programs, then click Windows Media Player. Windows Media Player opens. Playlist Video screen Playback controls 4 If the disc is not already playing, click the play/pause button.
www.gateway.com 5 Click one of the following to control playback: Repeat Shuffle • • • • • • • Rewind Stop Fast forward Pause/Play Volume Mute Shuffle randomizes the playback order of the files in the playlist. Repeat starts playing the list over again after it reaches the end. Stop stops playback and rewinds the current file to the beginning. Rewind quickly rewinds the current file (when you click and hold it) or skips to the previous file in the playlist (when you click it).
CHAPTER 7: Using Your Software 4 When you finish recording, click Stop Recording. The Save As dialog box opens. 5 Type a name for the recording, specify the file type and location where you want to save the recording, then click Save. The recording is saved. Creating WMA and MP3 music files Important Some music CDs have copy protection software. You cannot copy tracks from copy-protected CDs.
www.gateway.com Building a music library Use Windows Media Player to build a music library. You can organize your music tracks (individual MP3 or WMA audio files) by categories, find a track quickly by sorting, and add information to a music file. You can add music tracks to your music library by: • Creating MP3 or WMA files—When you create MP3 or WMA files from the tracks on your music CD, Windows Media Player automatically adds these files to your music library.
CHAPTER 7: Using Your Software Creating music CDs and video DVDs Creating a music CD Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs. If you record copyrighted material on a CD or DVD, you need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies.
www.gateway.com Creating a video DVD Creating a video DVD using Windows DVD Maker If your computer has Windows Vista Home Premium or Windows Vista Ultimate Edition, you can create video DVDs using Windows DVD Maker. To create a video DVD using Windows DVD Maker: Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs. If you record copyrighted material on a CD or DVD, you need permission from the copyright owner.
CHAPTER 7: Using Your Software 4 Click Add items. The Add Items to DVD dialog box opens. 5 Find and select the videos you want to add to the video DVD, then click Add. The videos are added to the video list, and a graphic in the lower left corner of the window shows you how much disc capacity will be used. 6 Click Next. The Ready to burn disc dialog box opens.
www.gateway.com 7 Click any of the following options to customize your video disc: • Preview shows how your DVD’s opening menu will look using the current settings. • Menu text changes the disc title, font, and button names. • Customize menu changes the menu fonts, background and foreground videos, audio track, and button styles. • Slide show creates a slide show from photo files. 8 Click Burn. Your DVD is recorded.
CHAPTER 7: Using Your Software Using Windows Media Center If your computer has Windows Vista Home Premium or Windows Vista Ultimate Edition, you can use Windows Media Center to watch TV, videos, and movies, listen to music, and view photos. Media Center is a simplified, streamlined interface that is ideally suited for playing and managing media files. Because the remote control is an optional accessory, most instructions in this section assume you are using a mouse to navigate the Media Center menus.
www.gateway.com 3 Use the remote control navigation buttons to select a Media Center menu option, then press OK. • TV + Movies lets you play TV programs you have recorded, play a DVD or Blu-ray movie, or set up your TV tuner card (if installed). • Online Media lets you play online games. • Tasks lets you set up your display and media types, shut down or restart your • • computer, burn an optical disc (CD or DVD), and synchronize with another digital media device (such as an MP3 player).
CHAPTER 7: Using Your Software 66 Button(s) Functions Shortcut buttons Give you direct access to Media Center features. Start button Opens the Media Center’s main menu. Audio/Video (A/V) control buttons Lets you control volume levels, volume mute, channel selections, and the movie menu. Numeric keypad/data entry button Lets you enter numbers and characters from the remote control. Power button Puts the Media Center computer in Sleep mode (reduced power).
CHAPTER8 Customizing Windows • • • • • • Changing screen settings Changing system sounds Changing mouse settings Adding and modifying user accounts Changing power-saving settings Changing accessibility settings 67
CHAPTER 8: Customizing Windows Changing screen settings Tip If you are using a monitor, you can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front or side of your monitor. For more information about these adjustments, see your monitor’s user guide. Adjusting the color depth and screen area are two of the most basic display settings you may need to change.
www.gateway.com Changing the appearance of windows and backgrounds You can change the appearance of Windows desktop items, such as the colors of windows and dialog boxes and the color and design of the desktop background. To change Window colors and effects: 1 Click (Start), Control Panel, then under Appearance and Personalization, click Customize colors. The Window Color and Appearance dialog box opens. 2 Click one of the color choices and adjust the Color intensity slider, then click OK.
CHAPTER 8: Customizing Windows 2 Click the Picture Location list, then click the location where you want to look for background images. If the location you want is not in the list, click Browse and locate the drive and folder. 3 Click the picture or color you want to use for the background, then click OK.
www.gateway.com Changing gadgets Gadgets are constantly running mini-programs that are visible on your Windows desktop. They can be moved, removed, resized, and configured according to your preference. Although you can position them anywhere on your desktop, gadgets are usually visible on the right edge of your screen in the Sidebar.
CHAPTER 8: Customizing Windows Using a gadget’s control panel Some gadgets have built-in control panels that you can use to control their behavior. To use a gadget’s control panel: 1 In the Sidebar, hold the mouse pointer over the gadget. The gadget’s built-in control panel appears on the gadget. (Slideshow gadget shown) 2 Click the control you want to operate. Configuring the gadget Sidebar You can change the appearance and behavior of the Sidebar.
www.gateway.com Setting up multiple monitors Important The dialog boxes shown in this section are for demonstrative purposes only and may not represent the screens on your computer. If your computer’s video card supports additional monitors (it must have two video connections), you can connect an additional monitor or projector to your computer. You can use the second monitor or projector as a duplicate of the primary display, or as an extension to roughly double the size of your Windows desktop.
CHAPTER 8: Customizing Windows Changing system sounds You can change the sounds that play for system events, such as Windows startup and shut down, logging on and logging off, window maximizing and minimizing, and error messages. To change system sounds: 1 Click (Start), Control Panel, Hardware and Sound, then under Sound, click Change system sounds. The Sound dialog box opens. 2 Click the Sound Scheme list, then click the sound scheme you want.
www.gateway.com Changing mouse settings Help For more information about mouse settings, click Start, then click Help and Support. Type mouse settings in the Search Help box, then press ENTER. You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: Shortcut Start Ö Control Panel Ö Printers and Other Hardware Ö Mouse 1 Click (Start), Control Panel, then under Hardware and Sound, click Mouse.
CHAPTER 8: Customizing Windows Adding and modifying user accounts You can create and customize a user account for each person who uses your computer. You can also change between user accounts without turning off your computer. User account tips • If you want to create an account for someone, but you do not want that user to have full • access to your computer, be sure to make that account limited. Remember that limited accounts may not be able to install some older programs.
www.gateway.com • Switch User opens the account selection screen but does not log off the current user, and any programs that were running for the previous user continue to run. • Log Off logs off the current user, then opens the account selection screen. Caution If you click Log Off, any programs that were running may be closed, and unsaved document changes may be lost. 3 Click the user account that you want to use.
CHAPTER 8: Customizing Windows 4 To change advanced power settings, click Change plan settings, then click Change advanced power settings. 5 Change the settings you want, then click OK. You can change: • Power-down times for your hard drive, wireless network adapter, USB devices, and processor • Power management settings for your display, processor, and expansion cards • Behavior of your computer’s power button The Edit Play Settings dialog box opens. 6 Click Save changes.
www.gateway.com Changing accessibility settings Your computer can be a powerful tool, but it may be less useful to you if items on the screen are difficult to see, or if the mouse is difficult to control. Windows has several tools that help you use it more easily. Using the Ease of Access Center Use the Ease of Access Center to change several system display settings. To use the Ease of Access Center: 1 Click (Start), Control Panel, Ease of Access, then click Ease of Access Center.
CHAPTER 8: Customizing Windows Using voice recognition You can attach a microphone to your computer and configure Windows to create typed text from your voice. To set up voice recognition: 1 Click (Start), Control Panel, Ease of Access, then click Speech Recognition Options. The Speech Recognition Options window opens. 2 Click one of the following settings to start setting up speech recognition: • Start Speech Recognition turns speech recognition on.
CHAPTER9 Networking Your Computer • • • • • • • • Introduction to Networking Wired Ethernet networking Wireless Ethernet networking Setting up your network connection Testing your network Adding a printer to your network Sharing resources Using the network 81
CHAPTER 9: Networking Your Computer Introduction to Networking Making sure your broadband connection works Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP. Be sure to find out how soon after the installation the line will be activated. Broadband Internet settings differ from ISP to ISP. Before you begin setting up your network, you should contact your ISP for any specific instructions they have for setting up a network.
www.gateway.com Tip To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router or use a router that has a built-in access point. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.
CHAPTER 9: Networking Your Computer 3 Click Device Manager from the task list on the left. The Device Manager window opens. 4 Click the plus (+) in front of Network adapters. The Ethernet device installed in your computer is listed. If one is not listed, you must install one.
www.gateway.com In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port).
CHAPTER 9: Networking Your Computer Speed is not the only issue if you decide to use equipment with different standards. Compatibility can also be an issue. Take the following into consideration when you purchase wireless equipment: Access point Wireless cards supported 802.11a 802.11a only 802.11b 802.11b only 802.11g 802.11b and 802.11g 802.11n 802.11b, 802.11g, and 802.
www.gateway.com 3 Click Device Manager from the task list on the left. The Device Manager window opens. 4 Click the plus (+) in front of Network adapters. The wireless Ethernet device installed in your computer is listed. If one is not listed, you must install one.
CHAPTER 9: Networking Your Computer Configuring the TCP/IP protocol A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.
www.gateway.com 2 Click Network and Sharing Center. The Network and Sharing Center window opens. 3 Click Connect to a network on the left of the window. The Connect to a network dialog box opens. 4 Click a network, then click Connect. If you can see the network name, but you cannot connect to it, your network is using security. Right-click on the network, then click Properties. Modify the security settings to match the settings you set on your access point.
CHAPTER 9: Networking Your Computer Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site. If you are unable to connect to the Internet: • Click (Start), Control Panel, Network and Internet, then the Network and Sharing Center. • Choose Diagnose and Repair on the left of the window. Take any actions suggested.
www.gateway.com Sharing drives or folders To share drives or folders: 1 Click (Start), then click Computer. 2 Right-click the drive or folder that you want to share, then click Share. The Properties dialog box opens. If you share a drive, the entire contents of that drive will be available to everyone on your network. If you share a folder, only the contents of that folder will be available to everyone on the network. 3 Click the Sharing tab.
CHAPTER 9: Networking Your Computer Using the network After the drives and printers on each network computer are shared, you can: • View shared drives and folders • Map a network drive • Open and copy files stored on other network computers • Print documents on network printers Viewing shared drives and folders Help For more information about workgroups, click Start, then click Help and Support. Type the keyword workgroups in the Search Help box, then press ENTER.
www.gateway.com Copying files across the network To copy files across the network: Click (Start), then click Computer. The Computer window opens. 1 2 3 4 5 Browse to the network drive that contains the file you want to copy. Browse to the file you want to copy. Right-click the file, then click Copy. Right-click the folder where you want to copy the file to, then click Paste.
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CHAPTER10 Protecting your computer • Hardware security • Data security • Security updates 95
CHAPTER 10: Protecting your computer Hardware security Although you may be able to replace your computer with a call to your insurance agent, you cannot replace the information stored on your computer. Take steps to prevent theft of your computer. Kensington lock slot The first step in computer security is preventing your computer from being stolen. Attach a cable lock to the Kensington lock slot on your computer, then wrap the cable lock to a solid object like a desk or table.
www.gateway.com Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: • Registering your copy of McAfee SecurityCenter and subscribing to the virus definition update service.
CHAPTER 10: Protecting your computer Using McAfee SecurityCenter Scanning for and removing viruses To scan for and remove viruses: 1 Click (Start), All Programs, McAfee, then click McAfee SecurityCenter. McAfee SecurityCenter opens. 2 Click Scan. McAfee scans your computer for viruses and automatically removes any that it finds. When McAfee is finished scanning, the program displays a summary of the items detected and removed from your computer.
www.gateway.com Configuring McAfee VirusScan You can configure McAfee VirusScan to perform a virus scan at certain times and on certain drives on your computer. You can also configure the types of files that it scans for. To configure McAfee VirusScan: (Start), All Programs, McAfee, then click McAfee SecurityCenter. McAfee SecurityCenter opens. 1 Click 2 Click Computer & Files. A list of services appears to the right of Computer & Files category. 3 Click Configure in the services area.
CHAPTER 10: Protecting your computer 4 Click the grey Virus protection is enabled bar to expand that area, then click Advanced. 5 Click the type of scan you want to configure, then set the options for that scan type. 6 Click OK. Using McAfee Parental Controls You can use McAfee Parental Controls to restrict your children from accessing specific Web sites or spending too much time on the Internet. To use McAfee Parental Controls: (Start), All Programs, McAfee, then click McAfee SecurityCenter.
www.gateway.com 2 Click Parental Controls, then click Configure in the services area. The Parental Controls Configuration screen opens. 3 Click the grey Parental controls are disabled bar to expand that area, then click Advanced. 4 Click the control you want to configure, then follow the instructions for modifying that control. 5 Click OK.
CHAPTER 10: Protecting your computer Modifying security settings To modify security settings: 1 Click (Start), Control Panel, then click Security. 2 Click Security Center. The Windows Security Center dialog box opens. 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent outsiders from accessing the information on your computer.
www.gateway.com 3 Click Windows Update. Windows checks the Microsoft Web site to see if any updates are available. 4 Click: • Install Updates to download and install updates on your computer. These updates include security updates. • Install Extras to download additional Windows software for your computer. Help For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows update in the Search box, then press ENTER.
CHAPTER 10: Protecting your computer BigFix Your computer may include BigFix. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.
CHAPTER11 Maintaining Your Computer • • • • • • • • • Setting up a maintenance schedule Caring for your computer Cleaning your computer Recovering your system Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer 105
CHAPTER 11: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
www.gateway.com Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it.
CHAPTER 11: Maintaining Your Computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling.
www.gateway.com Recovering your system using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. To restore using Microsoft System Restore: (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens.
CHAPTER 11: Maintaining Your Computer Recovering your system using the Windows DVD To completely re-install Windows 1 Insert the Windows DVD into one of your computer’s DVD-capable drives, then restart your computer. 2 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. 3 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions.
www.gateway.com Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.
CHAPTER 11: Maintaining Your Computer Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. 2 Click one of the options: • My files only cleans only the folders for the currently logged in user.
www.gateway.com Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.
CHAPTER 11: Maintaining Your Computer Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
www.gateway.com Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup.
CHAPTER 11: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.
www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. Look in your old computer’s documents folder for personal data files. To find files in the documents folder: (Start), then click Documents.
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CHAPTER12 Adding and Replacing Components • • • • • • • • • • • • • • Preventing static electricity discharge Opening the case Closing the case Installing memory Replacing the system battery Adding or replacing a CD or DVD drive Replacing the memory card reader Adding or replacing a hard drive Replacing the rear fan Replacing the power supply Replacing the heat sink and processor Replacing the front I/O panel Adding or replacing an expansion card Replacing the system board 119
CHAPTER 12: Adding and Replacing Components Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge-sensitive components in your computer.
www.gateway.com 4 Remove the two thumbscrews from the side panel cover, slide the side panel cover toward the back of the computer, then lift the panel away from the computer.
CHAPTER 12: Adding and Replacing Components Removing the front bezel Caution There are cables connected to the back of the bezel. When the bezel is loose from the case: Carefully set the bezel to the side of the case with the cables attached. - OR Disconnect the cables from the system board so you can remove the front bezel and cables from the computer. To remove the front bezel: 1 Push out on the plastic retainers that hold the bezel to the front of the case, then pull the bezel away from the case.
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 If you disconnected the bezel cables when you removed the bezel, reconnect them to the system board. 2 Align the plastic retainers on the bezel with the holes on the front of the computer case. 3 Press the bezel firmly into place. Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case.
CHAPTER 12: Adding and Replacing Components 3 Find the memory module banks on your system board. Important Your computer’s memory location may vary from the illustration below. 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.
www.gateway.com 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank. The tabs on the sides of the memory module bank should snap in and secure the memory module automatically. 6 Replace the side panel by following the instructions in “Replacing the side panel” on page 123. 7 Return your computer to its upright position. 8 Turn on your computer. Windows starts and the Windows desktop appears.
CHAPTER 12: Adding and Replacing Components 7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Important Your computer’s battery location may vary from the illustration below. Battery 8 Push the battery release tab. The battery pops out of the socket. 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.
www.gateway.com Adding or replacing a CD or DVD drive Tip You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace a CD or DVD drive: Important The color and shape of your replacement component's front cover may vary from your original component. 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 Remove the front bezel by following the instructions in “Removing the front bezel” on page 122.
CHAPTER 12: Adding and Replacing Components Replacing the memory card reader Tip You need a Phillips screwdriver to add or replace a memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 Remove the front bezel by following the instructions in “Removing the front bezel” on page 122, but leave its wires connected to the system board.
www.gateway.com Adding or replacing a hard drive Tip You need a Phillips screwdriver to add or replace a hard drive. To add or replace a hard drive: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 If you are adding a new drive, go to Step 4. If you are replacing an existing drive, back up any files you need on the old drive, then go to the next step. Caution Each hard drive data cable may have a retention mechanism that keeps it connected to the drive.
CHAPTER 12: Adding and Replacing Components 5 Slide the hard drive bay away from the system board and toward the open side of the case, then remove the hard drive bay from the case. 6 If you are adding a new drive, go to Step 9. If you are replacing an existing drive, go to the next step. 7 Remove the four screws that secure the hard drive to the drive bay. (Only the two screws on one side of the bay are shown below.) Screws 8 Slide the old drive out of the bay.
www.gateway.com Replacing the rear fan Tip You need a Phillips screwdriver to add or replace a rear fan. To replace the rear fan: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 Disconnect the fan power cable from the system board. 3 Remove the four screws that secure the rear cooling fan to the case. Screws 4 Remove the fan from the case. 5 Use the four screws you removed previously to secure the new rear cooling fan to the case.
CHAPTER 12: Adding and Replacing Components Replacing the power supply Tip You need a Phillips screwdriver to add or replace the power supply. To replace the power supply: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 Disconnect all power supply cables from the system board and drives. 3 Remove the four screws that secure the power supply to the case. Screws 4 Slide the power supply forward about one inch.
www.gateway.com 6 Slide the new power supply into the power supply bay until its back is flush with the back of the case. 7 Use the four screws you removed previously to secure the new power supply to the case. 8 Reconnect the power supply cables to the system board and to the drives. 9 Replace the heat sink, if you removed it to remove the power supply, by following the instructions in “Replacing the heat sink and processor” on page 133.
CHAPTER 12: Adding and Replacing Components 5 Remove the heat sink. If the heatsink sticks to the processor, rotate the heatsink slightly to loosen it. 6 Lift the processor retention lever, then swing the processor retention bracket out of the way. 7 Lift the processor out of the socket and place it in a static-free bag for storage. Caution The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor.
www.gateway.com 3 Slide the front bezel’s power and LED cables through the hole in the front of the case, then remove the bezel completely. Tip To make it easier to reconnect the cables to the system board later, make note of each connector’s location as you disconnect it. 4 Disconnect the front I/O panel cables from the system board. 5 Remove the single screw that secures the front I/O panel to the case.
CHAPTER 12: Adding and Replacing Components 3 Remove the screw that secures the expansion card slot cover to the case, then go to Step 7. Screw 4 Disconnect any external cables that are attached to the expansion card you are removing. 5 Remove the screw that secures the expansion card to the case. Screw 6 Remove the PCI expansion card and place it in a static-free bag for storage. You can gently rock the card end-to-end to loosen and remove the card (do not bend the card sideways).
www.gateway.com Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 120. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Remove the expansion cards by following the instructions in “Adding or replacing an expansion card” on page 135, then place them in static-free bags for storage.
CHAPTER 12: Adding and Replacing Components 9 Lift the processor retention lever, then swing the processor retention bracket out of the way. 10 Lift the processor out of the socket and place it in a static-free bag for storage. 11 Remove the memory from the memory slots and place it in a static-free bag for storage. 12 Disconnect each remaining cable from the system board, including the front I/O panel connectors and the rear fan connector.
www.gateway.com 14 Lift the system board away from the case by raising the right side of the system board about one inch. 15 Slide the system board about one inch to the right (toward the front of the case), then lift it out and away from the case. 16 Slide the new system board into the case. Make sure that the ports align with the port openings in the back of the case and that the six screw holes match the screw holes in the case. 17 Replace each of the six system board screws you removed previously.
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CHAPTER13 Troubleshooting • • • • Safety guidelines First steps Troubleshooting Telephone support 141
CHAPTER 13: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 120.
www.gateway.com CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then try again. • Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive. • If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 48. • Your computer may be experiencing some temporary memory problems.
CHAPTER 13: Troubleshooting Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” • Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). • Delete unnecessary files on the diskette and try again. • Make sure that the diskette you are using is IBM-compatible. • Try a different diskette.
www.gateway.com Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. • Make sure that all computers are plugged into a powered electrical outlet and turned on. • Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working.
CHAPTER 13: Troubleshooting Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 112. Help For more information about file management, click Start, then click Help and Support. Type the phrase file management in the Search Help box, then press ENTER.
www.gateway.com You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. • Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser.
CHAPTER 13: Troubleshooting • Display type—The Media Center is best viewed on display devices that were offered with • • • • • • • the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center computer, a progressive scan display device with a VGA input is the best choice.
www.gateway.com You want to change display settings to get better TV or DVD image quality • Adjust the display device brightness, contrast, hue, and saturation. For more information, see the Gateway support Web site at: www.gateway.com. You want to know whether you can burn programs that were recorded with your Media Center computer to a DVD • Yes, you can. The Media Center saves recorded programs in the DVR-MS format.
CHAPTER 13: Troubleshooting Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Networking Your Computer” on page 81 or your setup poster to make sure that the connections have been made correctly. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. • Make sure that the modem cable is less than 6 feet (1.8 meters) long.
www.gateway.com Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.
CHAPTER 13: Troubleshooting Monitor The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see “Changing color depth and screen resolution” on page 68. The computer is running but there is no picture • Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. • Adjust the brightness and contrast controls to the center position.
www.gateway.com The mouse works erratically • If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. • Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help.
CHAPTER 13: Troubleshooting 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel. The Control Panel window opens.
www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
CHAPTER 13: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Answers by Gateway Get tutorial assistance for hardware and software issues. www.gateway.com/answers Gateway Customer Care Talk to a Gateway Customer Care representative about a non-tutorial technical support question.
APPENDIXA Legal Notices • • • • Important safety information Regulatory compliance statements Environmental information Notices 157
APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
www.gateway.com Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
APPENDIX A: Legal Notices Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
APPENDIX A: Legal Notices Notices Copyright © 2007 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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Contents keyboard 8, 10, 11 line in 10 line out 10 microphone 9, 10 modem 14 monitor 10 monitor (VGA) 51, 77 mouse 8, 11 network 10, 13 parallel 10 power 10 power cord 10 printer 8, 10, 11 projector 51, 77 PS/2 keyboard 10 PS/2 mouse 11 rear speakers 10 scanner 8, 11 serial 11 side speaker 10 subwoofer 10 S-Video out 52 television 52 universal 20, 51, 156 USB 8, 11 VGA 51, 77 video camera 10 Zip drive 8, 11 copying files across network 97 files and folders 28, 34 text and graphics 34 creating desktop icons
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Contents M Authenticity 4, 5 MIDI file 58 maintenance minimize button 27 backing up files 119 checking for drive errors 117 modem checking hard drive space cable 13, 37, 86, 88 114 connecting 14 cleaning 111, 112 dial-up 36 cleaning computer display DSL 13, 37, 86, 88 111 jack 14 cleaning computer screen troubleshooting 151, 152 111 monitor cleaning mouse 112 adding external 51 defragmenting 118 color quality 52, 77 deleting files 116 controls 72 suggested schedule 110 display properties 51, 53 using Sche
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Contents starting programs 25 static electricity 124 subnet mask entering 92 support using 2 surge protector 12 S-Video (TV) out jack 52 system battery replacing 128 system board replacing 138 T taskbar 24 TCP/IP protocol configuring 92 technical support automated troubleshooting 157 Technical Support 158 tips before contacting 156 tutorial service 157 telephone canceling fax 46 installing Fax 42 receiving and viewing faxes 46 sending fax 45 sending faxes from program 45 sending scanned image fax 46 s
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Contents 170
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