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8512732.book Page i Thursday, September 27, 2007 11:33 AM Contents Chapter 1: About This Reference . . . . . . . . . . . 1 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing your online User Guide . . . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . .
8512732.book Page ii Thursday, September 27, 2007 11:33 AM Contents Playing discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8512732.book Page iii Thursday, September 27, 2007 11:33 AM www.gateway.com Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . 75 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . .76 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . . . .
8512732.book Page iv Thursday, September 27, 2007 11:33 AM Contents Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding system recovery options . . . . . . . . . . . . Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before calling Gateway Customer Care . . . . . . . . . . . . . Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . .
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512732.book Page 2 Thursday, September 27, 2007 11:33 AM CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. For more information For more information about your computer, visit Gateway’s Support page at www.
8512732.book Page 3 Thursday, September 27, 2007 11:33 AM www.gateway.com Gateway contact information The label on the top or side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Online support: Tech Support Phone: (U.S.
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8512732.book Page 7 Thursday, September 27, 2007 11:33 AM www.gateway.com Component Icon Description Memory card reader or diskette drive (optional) Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Insert a 3.5" diskette (floppy) to read from and write to. Power button/power indicator Press this button to turn the power on or off. You can also configure the power button to operate in Sleep mode or Hibernate mode.
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8512732.book Page 9 Thursday, September 27, 2007 11:33 AM www.gateway.com Component Icon Description Panel release lever Pull this latch out to release the side panel. Voltage switch Make sure this switch is positioned correctly for the power in your area. For more information, see “Checking the voltage selection” on page 15. Power connector Plug the power cord into this connector.
8512732.book Page 10 Thursday, September 27, 2007 11:33 AM CHAPTER 2: Checking Out Your Computer Component Icon Description PS/2 keyboard port (purple) Plug a PS/2 keyboard into this port. Telephone jack (optional) Plug your telephone into this jack.
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8512732.book Page 12 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye level. • Place your feet flat on the floor or on a footrest.
8512732.book Page 13 Thursday, September 27, 2007 11:33 AM www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
8512732.book Page 14 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back • • straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. Avoid twisting your torso or neck.
8512732.book Page 15 Thursday, September 27, 2007 11:33 AM www.gateway.com Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone or DSL modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack.
8512732.book Page 16 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started To set the voltage selection switch: 1 Disconnect your computer’s power cable. 2 Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. The switch is located on the back of your computer, near the power cable connector. Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack.
8512732.book Page 17 Thursday, September 27, 2007 11:33 AM www.gateway.com Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents. To connect the modem: 1 Insert one end of the modem cable into the modem jack at the back of your computer. 2 Insert the other end of the modem cable into a telephone wall jack.
8512732.book Page 18 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started 5 To open your computer’s Start menu, click Start. From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the “Customizing Windows” chapter in your online User Guide.
8512732.book Page 19 Thursday, September 27, 2007 11:33 AM www.gateway.com To put your computer in Sleep (power-saving) mode: 1 Click Start, Shut Down, then click Standby. 2 To “wake” your computer, press a key on the keyboard. If the computer remains in Sleep mode, press the power button. To turn off your computer: • Click Start, Shut Down, then click Shut Down again. Windows shuts down and turns off your computer.
8512732.book Page 20 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
8512732.book Page 21 Thursday, September 27, 2007 11:33 AM www.gateway.com Feature Icon Description Windows keys Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Application key Press this key to access shortcut menus and help assistants in Windows. Directional keys Press these keys to move the cursor up, down, right, or left.
8512732.book Page 22 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8512732.book Page 23 Thursday, September 27, 2007 11:33 AM www.gateway.com Standard keyboard features Function keys Windows keys Navigation keys Application key Indicators Directional keys Numeric keypad Feature Description Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8512732.book Page 24 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same direction. You can use the left and right buttons on the mouse to select objects on the screen.
8512732.book Page 25 Thursday, September 27, 2007 11:33 AM www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the screen Move the mouse around. If you reach the edge of your mouse pad and need to move the mouse farther, lift the mouse and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the screen Position the pointer over the object.
8512732.book Page 26 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Disc tray Manual eject hole Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up or out.
8512732.book Page 27 Thursday, September 27, 2007 11:33 AM www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive’s disc tray for one or more of the following logos: If your optical drive has this logo... Your drive type is... Use your drive for... CD Installing programs, playing audio CDs, and accessing data. CD-RW Installing programs, playing audio CDs, accessing data, and creating CDs.
8512732.book Page 28 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started If your optical drive has this logo... Your drive type is... Use your drive for... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.
8512732.book Page 29 Thursday, September 27, 2007 11:33 AM www.gateway.com Playing a DVD A DVD (Digital Versatile Disc) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide.
8512732.book Page 30 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and music files, either from scratch or from music CDs.
8512732.book Page 31 Thursday, September 27, 2007 11:33 AM www.gateway.com Using a memory card Caution Before inserting a memory card into a slot, make sure that the slot is empty, or you could damage the card reader. To insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive (for example, the E: drive), then double-click the file name.
8512732.book Page 32 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To load a diskette: 1 Insert the diskette into the diskette drive with the label facing up or to the right.
8512732.book Page 33 Thursday, September 27, 2007 11:33 AM www.gateway.com Adjusting the volume You can adjust volume using your speakers’ controls, your keyboard controls, or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard.
8512732.book Page 34 Thursday, September 27, 2007 11:33 AM CHAPTER 3: Setting Up and Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.
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8512732.book Page 36 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
8512732.book Page 37 Thursday, September 27, 2007 11:33 AM www.gateway.com Opening and closing the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Important Some details of your computer, such as available ports, may differ from those shown.
8512732.book Page 38 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: 1 After removing the side panel, remove the hard drive bracket by lifting it out of the chassis. 2 Set the hard drive bracket aside as far as the hard drive cables will permit. (You do not need to disconnect the cables.
8512732.book Page 39 Thursday, September 27, 2007 11:33 AM www.gateway.com 4 Swing the disengaged end of the bezel out until the tab at the other end of the bezel slides out of the computer. 5 To replace the bezel, slide the tab on the top of the bezel into the slot in the top of the computer, then press the bottom of the bezel against the computer until the bezel’s tabs snap into the slots.
8512732.book Page 40 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer Replacing an optical or diskette drive or a card reader To replace a drive or card reader: 1 Remove the side panel by following the instructions in “Opening and closing the case” on page 37. 2 Remove the bezel by following the instructions in “Removing and installing the front bezel” on page 38. 3 Disconnect the component cables, noting their locations and orientation.
8512732.book Page 41 Thursday, September 27, 2007 11:33 AM www.gateway.com 4 Pull down on the 5.25-inch bay’s release latch to the Unlock position, then slide the component forward and out of the bay. 5 If you are only replacing a 5.25-inch component, note any jumper settings on the old drive and set the jumper on the new drive to be the same, then go to Step 12. - OR If you are replacing a 3.5-inch component, lift the 5.25-inch component bay out of the chassis. 6 Push up on the release latch on the 3.
8512732.book Page 42 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 8 Slide the new 3.5-inch component into the bay, then push down on the release latch to move it to the Lock position. 9 Reconnect the cables on the 3.5-inch component, using the notes you took previously. 10 Replace the 5.25-inch component bay into the chassis. 11 Slide the 5.25-inch component into the bay and push up on the release latch to move it to the Lock position. 12 Reconnect the cables on the 5.
8512732.book Page 43 Thursday, September 27, 2007 11:33 AM www.gateway.com Replacing the hard drive To replace the hard drive: 1 Remove the side panel by following the instructions in “Opening and closing the case” on page 37, then remove the . 2 LIft the hard drive bracket out of the chassis. 3 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.
8512732.book Page 44 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 6 Slide the new drive into the drive bay, then slide the drive release latch down (toward the center of the bracket) to the Lock position. 7 Reconnect the drive cables using the notes you took previously. 8 Replace the hard drive bracket, being careful not to pinch or kink the hard drive cables. 9 Replace the side panel. 10 Return your computer to its upright position.
8512732.book Page 45 Thursday, September 27, 2007 11:33 AM www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Opening and closing the case” on page 37. 2 Remove the hard drive bracket and set it aside (as far as the hard drive cables will allow).
8512732.book Page 46 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
8512732.book Page 47 Thursday, September 27, 2007 11:33 AM www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in “Opening and closing the case” on page 37. 2 Remove the front bezel by following the instructions in “Removing and installing the front bezel” on page 38. 3 If you are replacing an expansion card, disconnect any cables that are attached to the card, noting their locations and orientation.
8512732.book Page 48 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 9 If you have just replaced an expansion card, reconnect the expansion card cables (if any) using the notes you took previously. - OR If you have added a new expansion card, connect its cables according to its user guide. 10 Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables. 11 Replace the side panel.
8512732.book Page 49 Thursday, September 27, 2007 11:33 AM www.gateway.com 4 Disconnect the cables from the 5.25-inch component, noting their locations and orientation. You will reconnect the cables after you reinstall the component. (DVD drive shown.) 5 Pull the release latch down to the Unlock position on the 5.25-inch bay, then slide the component forward and out of the bay. 6 Lift the 5.25-inch component bay from the chassis to remove it. 7 Disconnect the fan cable from the system board.
8512732.book Page 50 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 8 Remove the four screws securing the fan to the fan shroud, then remove the old fan. 9 Secure the new fan to the fan shroud with the four screws you removed in the previous step. 10 Connect the new fan cable to the system board, then insert the new fan assembly into place. 11 Replace the 5.25-inch component bay into the chassis. 12 Slide the component back into the 5.
8512732.book Page 51 Thursday, September 27, 2007 11:33 AM www.gateway.com 3 Disconnect the cable from the I/O panel. 4 Remove the screw that secures the I/O panel to the computer, then remove the I/O panel from the computer. Screw 5 Position the new I/O panel on the front of the computer, then replace the screw. 6 Connect the I/O panel cable to the new I/O panel. 7 Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables.
8512732.book Page 52 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: 1 Remove the side panel by following the instructions in “Opening and closing the case” on page 37. 2 Remove the bezel by following the instructions in “Removing and installing the front bezel” on page 38.
8512732.book Page 53 Thursday, September 27, 2007 11:33 AM www.gateway.com 5 Disconnect the fan cable from the system board. 6 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. If the heatsink sticks to the processor, twist it slightly to release it, then try again. Screw Screw Screw Screw Cautions If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged.
8512732.book Page 54 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 7 Release the processor by pushing down on the lever and then lifting the lever completely up. 8 Remove the processor from the system board.
8512732.book Page 55 Thursday, September 27, 2007 11:33 AM www.gateway.com Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults.
8512732.book Page 56 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 6 Remove the hard drive bracket and set it aside (as far as the hard drive cables will allow). 7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Battery release tab 8 Push the battery release tab. The battery pops out of the socket.
8512732.book Page 57 Thursday, September 27, 2007 11:33 AM www.gateway.com 12 13 14 15 Reconnect all external cables and the power cord. Return your computer to the upright position. Turn on your computer and open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down previously. 16 Save all your settings and exit the BIOS Setup utility.
8512732.book Page 58 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 5 Slide the power supply away from the back of the computer, and remove it. 6 Install the new power supply into the case, then install the four screws to secure the power supply to the case. 7 Reconnect the power supply cables using the notes you took previously. 8 Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables. 9 Replace the side panel.
8512732.book Page 59 Thursday, September 27, 2007 11:33 AM www.gateway.com 5 Disconnect the cables from the 5.25-inch component, noting their locations and orientation. You will reconnect the cables after you reinstall the component. 6 Pull the release latch down to the Unlock position on the 5.25-inch bay, then slide the component forward and out of the bay. 7 Lift the 5.25-inch drive bay from the chassis to remove it.
8512732.book Page 60 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 11 Remove the seven system board screws. Screws Screws 12 Lift the system board up and out of the case. 13 Align the new system board on the screw holes in the case, then secure it into the case with the screws you removed previously. 14 If your replacement system board includes a processor, go to the next step.
8512732.book Page 61 Thursday, September 27, 2007 11:33 AM www.gateway.com 17 Connect the power and data cables to the new system board using the notes you took previously, or use the following graphic as a guide: IDE connector Front panel SATA connectors Front (CPU) fan Power (AUX) USB header Power (main) Chassis intrusion switch Memory card reader connector 18 Replace the 5.25-inch component bay into the chassis. 19 Slide the 5.
8512732.book Page 62 Thursday, September 27, 2007 11:33 AM CHAPTER 4: Upgrading Your Computer 20 Reconnect the component cables using the notes you took previously. 21 Connect the fan cable to the system board, then reinstall the fan. 22 Reinstall any expansion cards you removed. 23 Replace the front bezel, then replace the hard drive bracket, being careful not to pinch or kink the hard drive cables. 24 Replace the side panel.
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8512732.book Page 68 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule.
8512732.book Page 69 Thursday, September 27, 2007 11:33 AM www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.
8512732.book Page 70 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8512732.book Page 71 Thursday, September 27, 2007 11:33 AM www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again.
8512732.book Page 72 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware.
8512732.book Page 73 Thursday, September 27, 2007 11:33 AM www.gateway.com Using BigFix Your computer may have BigFix software installed. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.
8512732.book Page 74 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check drive space, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears.
8512732.book Page 75 Thursday, September 27, 2007 11:33 AM www.gateway.com 2 Right-click the hard drive that you want to delete files from (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens at the General tab. 3 Click Disk Cleanup. The Disk Cleanup dialog box opens. 4 Make sure that the check box beside each file type you want to delete is selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.
8512732.book Page 76 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer 2 Right-click the drive that you want to check for errors (for example, Local Disk (C:)), then click Properties. The Properties dialog box opens. 3 Click the Tools tab. 4 Click Check Now, click the options you want to use, then click Start. For help, press F1. Windows checks the drive for errors. This process may take several minutes.
8512732.book Page 77 Thursday, September 27, 2007 11:33 AM www.gateway.com Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance. While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process.
8512732.book Page 78 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer 5 Click Defragment now. If Disk Defragmenter does not start automatically, click Defragment. Disk Defragmenter shows its progress on the display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close, then click the X in the top-right corner to close the Disk Defragmenter window.
8512732.book Page 79 Thursday, September 27, 2007 11:33 AM www.gateway.com 2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard opens. 3 Click Next, then click the task or program you want to schedule. 4 Follow the on-screen instructions to customize the task.
8512732.book Page 80 Thursday, September 27, 2007 11:33 AM CHAPTER 5: Maintaining Your Computer To move files and settings from your old computer: 1 Click Start, All Programs, Accessories, System Tools, then click Files and Settings Transfer Wizard. 2 Follow the on-screen instructions to complete the transfer.
8512732.book Page 81 Thursday, September 27, 2007 11:33 AM www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see “Using Windows” in your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension. File type File usually ends in.
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8512732.book Page 84 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning Never open your computer case while your computer is turned on and while the modem cable, network cable, and power cord are connected. Warning Make sure that you are correctly grounded before accessing internal components.
8512732.book Page 85 Thursday, September 27, 2007 11:33 AM www.gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See “Expansion cards” on page 90. Audio See “Sound” on page 101. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up or out, then try again. • Try a different disc. Occasionally, discs are flawed or become scratched and cannot be read by the CD or DVD drive.
8512732.book Page 86 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up or out, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 33. • Make sure that the mute controls are turned off.
8512732.book Page 87 Thursday, September 27, 2007 11:33 AM www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” • Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again.
8512732.book Page 88 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. Display The screen resolution is not correct • Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in your online User Guide.
8512732.book Page 89 Thursday, September 27, 2007 11:33 AM www.gateway.com Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a network router, switch, hub, or other network device. • Make sure that all computers are plugged into a powered electrical outlet and turned on.
8512732.book Page 90 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Your Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
8512732.book Page 91 Thursday, September 27, 2007 11:33 AM www.gateway.com Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 77. Help For more information about file management, click Start, then click Help and Support. Type file management in the Search Help box, then press ENTER.
8512732.book Page 92 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting You see a “Non-system disk” or “disk error” error message • Eject the diskette from the diskette drive, then press ENTER. Internet See also “Modem (dial-up)” on page 95. You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.
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8512732.book Page 94 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Liquid spilled in the keyboard • If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support.
8512732.book Page 95 Thursday, September 27, 2007 11:33 AM www.gateway.com Modem (dial-up) See also “Internet” on page 92. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
8512732.book Page 96 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting • Disconnect any answering machine, fax machine, or • • printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. Check for line noise (scratchy, crackling, or popping sounds).
8512732.book Page 97 Thursday, September 27, 2007 11:33 AM www.gateway.com Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your computer • Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer.
8512732.book Page 98 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.
8512732.book Page 99 Thursday, September 27, 2007 11:33 AM www.gateway.com The mouse works erratically • If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. • The mouse pad may have a printed or fabric pattern on it that interferes with your mouse.
8512732.book Page 100 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Printer The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. The printer is on but will not print • Check the cable between the printer and your computer. Make sure that it is connected to the correct type of port. • Make sure that the printer is online.
8512732.book Page 101 Thursday, September 27, 2007 11:33 AM www.gateway.com 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer.
8512732.book Page 102 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Recovering your system Understanding system recovery options Most computer problems can be solved by following the information in “Troubleshooting” on page 83 or at gateway.com. Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions.
8512732.book Page 103 Thursday, September 27, 2007 11:33 AM www.gateway.com Recovering your system Important If your hard drive has failed and you cannot restore the software from the hard drive, contact Gateway Customer Care for help. For a fee, Customer Care may be able to provide a set of recovery discs to restore your computer. For more help, you can find the Gateway Customer Care contact information on the label located on the front or side of your computer.
8512732.book Page 104 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting To restore your system from the driver and application recovery discs: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. - OR Turn on your computer, then insert the driver and application recovery disc #1 (if available) into the CD or DVD drive. The Application Recovery program opens. 2 Click the driver or application you want to install.
8512732.book Page 105 Thursday, September 27, 2007 11:33 AM www.gateway.com Recovering your system using Microsoft System Restore Before using Gateway System Recovery, you should try Microsoft System Restore to determine whether you can restore your system to a previous condition. Every time you install new device drivers or software, and every 24 hours (while your computer is turned on), Microsoft System Restore takes a “snapshot” of your system settings and saves it as a restore point.
8512732.book Page 106 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting 2 Click Undo changes to your computer with System Restore. The Welcome to System Restore dialog box opens. 3 Click Restore my computer to an earlier time, then click Next. The Select a Restore Point dialog box opens. 4 Click a bold date on the calendar (Step 1 on the screen), then click a restore point in the list (Step 2 on the screen).
8512732.book Page 107 Thursday, September 27, 2007 11:33 AM www.gateway.com 5 Click Next. The Confirm Restore Point Selection dialog box opens. 6 Make sure that you want to use the restore point you selected, and read all notices on the screen. 7 Click Next, then follow the on-screen instructions to finish the restoration. If completing Microsoft System Restore does not solve your problem, restart Gateway System Recovery. See “Recovering your system from the hard drive” on page 108 for instructions.
8512732.book Page 108 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Recovering your system from the hard drive Caution Because of virus and spyware activity on the Internet, you should disconnect all Internet connections before recovering your system. After you recover your system, you can reinstall antivirus and firewall software, then re-enable the Internet connection to update antivirus definitions and install Windows Updates.
8512732.book Page 109 Thursday, September 27, 2007 11:33 AM www.gateway.com 4 Click a system recovery option: Caution The Full System Restore option deletes all files on your hard drive except the restore files. Make sure that you back up all personal data files before continuing this process. • Full System Restore (Destructive) reformats the • hard drive and restores the system software as it was when you purchased your computer. This process deletes your data files.
8512732.book Page 110 Thursday, September 27, 2007 11:33 AM CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
8512732.book Page 111 Thursday, September 27, 2007 11:33 AM www.gateway.com Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. To access Customer Care services, contact Gateway at the telephone number or Web address listed on your computer’s Customer Care label.
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8512732.book Page 114 Thursday, September 27, 2007 11:33 AM APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8512732.book Page 115 Thursday, September 27, 2007 11:33 AM www.gateway.com • • • • • • • • • • Do not walk on the power cord or allow anything to rest on it. Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
8512732.book Page 116 Thursday, September 27, 2007 11:33 AM APPENDIX A: Legal Notices FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules.
8512732.book Page 117 Thursday, September 27, 2007 11:33 AM www.gateway.com Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.
8512732.book Page 118 Thursday, September 27, 2007 11:33 AM APPENDIX A: Legal Notices Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.
8512732.book Page 119 Thursday, September 27, 2007 11:33 AM www.gateway.com Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
8512732.book Page 120 Thursday, September 27, 2007 11:33 AM APPENDIX A: Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8512732.book Page 121 Thursday, September 27, 2007 11:33 AM www.gateway.com Trademark acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
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