MAN US E4400 SYS GDE /MVCASR1 1/00 *8505593* *8505593* *8505593* 8505593 E-4400 Desktop System Manual
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi 1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Standard features . .
5 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Adding an expansion card . . . . . . . . . . . . . . . .
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting guidelines . . . . . . . . . . . .
iv
Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description ENTER Keyboard key names are printed in small capitals. CTRL+ALT+DEL A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic. Important A note labeled important informs you of special circumstances.
Getting additional information Log on to the Gateway Support Center at www.gateway.com/support to find information about your system or other Gateway products.
System Features 1 Standard features ■ Intel® Pentium III processor with 133 MHz Front Side Bus (FSB) ■ Desktop to tower conversion ■ Two Rambus™ in-line memory module (RIMM™) sockets that support up to 1 Gigabyte (GB) of Rambus Dynamic Random Access Memory (RDRAM) ■ Intel 820 Camino chipset ■ 4X AGP graphics video add-on card ■ Three PCI slots ■ One 3.5 inch 1.
Front panel The desktop case front panel includes the following features: CD drive Hard drive LED Power button CD volume Power LED control Reset button CD eject button Audio-out Diskette Diskette jack eject button drive Audio-out jack connects headphones or powered speakers that let you listen to an audio CD (directly from the CD drive.) CD drive plays data or audio CDs. CD eject button ejects a CD from the CD drive. CD volume control controls the volume of an audio CD.
Rear panel The desktop case rear panel includes the following Input/Output (I/O) ports, connectors, and switches: USB ports Parallel (printer) port Kensington lock slot Power connector Thumbscrew Video port Serial port 1 Voltage selector Line-out Microphone-in RJ-45 LAN connector Line-in and indicator LEDs Mouse port Serial port 2 Keyboard port Kensington lock slot permits the use of a cable lock to secure the system. Keyboard port connects a Personal System/2® (PS/2) compatible keyboard.
Vertical desktop feature You can set up your desktop to sit vertically by using a stand included with your accessory kit. This setup saves space and transforms your desktop into a minitower computer. See the illustrated instructions included with your accessory kit or the illustration below for more information. Groove for stand Important If you set your system up vertically, make sure to use a CD drive with retaining clips.
System board The following figure and list identify system board components.
I Microphone-in J Audio line-in K Configuration jumper (J5K1) L Battery M Slot 1 connector N RIMM sockets (2) 6 System Features
Riser card The riser card is mounted to the chassis by brackets at its base and two screws at the top. The two screws attach the riser card to a bracket attached to the power supply cage. The riser card contains most of the connectors and slots used by the internal system components.
Back Pin 1 position on each connector A B C D E A Primary IDE connector B Secondary IDE connector C Floppy Drive connector D RJ-45 LAN connector E Ethernet LAN Indicator LEDs (Green = 100 Mb/sec.
2 System Setup Setting up your system Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling your system by following the guidelines listed below. ■ Provide a clean, flat, and stable surface for your system. Allow at least 12 inches at the rear of the computer for cabling and air circulation. ■ Obtain a grounded (three-prong) AC surge-protected power strip.
Starting your system Before you start your system for the first time: ■ Make sure that the voltage selector switch on the back of the computer is still set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 3 for voltage selector switch location.) ■ Make sure all cables are firmly connected to the proper ports on the rear panel of the computer.
If nothing happens when you turn on the system: ■ Recheck the power cables to make sure that they are securely plugged in and that your power strip (if you are using one) is plugged in and turned on. ■ Make sure the monitor is connected to the computer, plugged into the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.
Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows NT or Windows 98: 1 Click Start, then select Shut Down (Windows 98) or Shut down the computer? (Windows 98 or Windows NT.) 2 Click OK. The computer turns off. If you see a message saying It is now safe to turn off your computer Windows NT only), turn off the computer by pressing the power button.
Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close a program or programs that may not be responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system. To reset your system in Windows 98: 1 Press CTRL+ALT+DEL. A window opens that lets you close a program that is not responding. 2 Highlight a program that displays a “not responding” message, then click End Task.
14 System Setup
3 Case Access Static electricity precautions Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure. Caution Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case. To avoid static electricity discharge: 1 Wear a grounding wrist strap (available at most electronics stores.) 2 Turn off the computer power.
Follow these precautions to avoid electrostatic damage to your computer components: ■ Avoid static-causing surfaces such as plastic and packing foam in your work area. ■ Remove the parts from their antistatic bags only when you are ready to use them. Do not lay parts on the outside of antistatic bags since only the inside of a bag provides antistatic protection. ■ Always hold cards by their edges or their metal mounting brackets.
Opening the case To work on the internal components of the computer, you must open the case, which has two removable parts: ■ A chassis cover, that surrounds the sides and top of the chassis ■ A front bezel (faceplate) that covers the front of the chassis Because the components inside your computer are extremely sensitive to static electricity, make sure to observe the precautions (see “Static electricity precautions” on page 15) to avoid static electricity damage.
4 Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the front bezel. Remove the cover. Side view To remove the front bezel: 1 Lift the three upper tabs and push them through the slots in the chassis. The top of the bezel unlatches out and away from the chassis. 2 Lift the front of the chassis until the lower bezel tabs clear the chassis locking holes. Remove the bezel.
Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer. To replace the front bezel: 1 Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel. 2 Press the bezel into the chassis until the three upper tabs snap into their locking holes. Two of the three upper tabs latch underneath the locking holes.
20 Case Access
Replacing and Adding Drives 4 Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive come with your computer. You can add additional drives of the following types: ■ Half-height 3.5-inch diskette drives - The riser card has a floppy controller that supports up to two diskette drives, one of which is the 3.5-inch diskette drive that comes with your computer. ■ Half-height 3.
3.5-inch hard drive 5.25-inch CD drive 3.5-inch diskette drive Additional 3.5-inch hard drive bay Additional 3.5-inch drive bay As you prepare to install drives, keep the following in mind: 22 ■ To remove and install drives, you need a grounding wrist strap and a Phillips screwdriver. If you remove a drive, place it in an antistatic bag.
■ If only one drive is attached to a controller cable, configure the drive as single if it is a hard drive or master if it is a CD drive. If two drives of any type are attached to the cable, configure one as master and one as slave. ■ You may need to configure the drives you install using the BIOS Setup utility program. Press F1 at start up to access the BIOS Setup utility program.
3.5-inch diskette or CD drives Both the 3.5-inch diskette drive and 5.25-inch CD drives are secured in the chassis by a set of removable rails. The rails let the drives slide into and out of the guides in the front bays. Removing and replacing the 3.5-inch diskette or CD drive To remove or replace the drive: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.
6 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive. Important The rails on the 3.5-inch drive are different from those on the CD drive. Make sure you install the correct rails on each drive. CD Drive 3.5-inch Diskette Drive 7 Align the rails with the appropriate bay and slide the drive into the bay until the locking tabs snap into place.
Installing an additional 3.5-inch device The second 3.5-inch drive bay can be used to install a 3.5-inch device such as a tape drive, a 100 MB or 120 MB disk storage device, or an additional 3.5-inch diskette drive. A set of rails are included in your system (in the drive bay under the diskette drive) and are used during the installation. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing devices and the new device to the riser card IDE connector.
5 Remove the metal shield from the front of the drive bay, if installed, by placing a flat-bladed screwdriver in the metal shield tab and pulling it outwards. Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device you should reinstall the shield.
Hard drives Removing and replacing the hard drive The hard drive is secured to a mounting plate that snaps out of and into the chassis. To replace the hard drive: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the case” on page 17), observing the “Static electricity precautions” on page 15. 3 Locate the 3.5-inch hard drive and mounting plate ring.
9 Close the case (see “Closing the case” on page 19.) 10 Reconnect the power and modem cords, and turn on the system. Adding a second hard drive The system comes with a metal drive-mounting bracket you can use to install an additional internal hard drive. Due to difficulties in routing the existing IDE connector cable to this drive, you will need to purchase a PCI IDE drive controller add-in card and an additional IDE connector cable to complete the installation.
5 Slide the mounting bracket towards the back of the chassis until the tabs disengage from the chassis. Lift the mounting bracket out of the chassis. 6 With the drive upside down, insert the metal points into the holes on one side of the drive and lower the mounting bracket over the bottom of the drive. Metal points Screw Mounting bracket Bottom side of drive 7 Secure the drive to the bracket with a screw. 8 Replace the mounting bracket into the chassis and slide the two locking tabs together.
5 System Components Removing the system board The system board is installed on a set of guide rails, and can be removed without tools. To remove the system board: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the case” on page 17) and remove the chassis cover (see “To remove the chassis cover:” on page 17), observing the “Static electricity precautions” on page 15.
Tabs 4 Lift the panel up and out. 5 Clear the panel from the chassis.
6 Locate the release lever at the outside center edge of the system board and lift the lever upward slightly. Pull it outward approximately eighty degrees from the edge of the system board to disengage the edge connector on the system board from the riser card and move the board slightly out of the chassis. 7 Grasp the edge of the system board and carefully slide it out of the chassis. Caution Be careful when handling the system board.
To install the system board: 1 If installing a new system board, mount the rails (removed in Step 9 above) on the bottom of new board. 2 Align the rails located underneath the system board with the guides on the chassis, and slide the system board into the chassis. 3 Push in the release lever until it is parallel with the chassis. This will complete the reinstallation and lock the board in place. 4 Reconnect peripherals, the modem cord, and the power cord, then turn on the system.
Replacing the processor The system is compatible with the Intel® Pentium® III 100 and 133 MHz front-side bus (FSB) processors. The system board will support the following processor/bus configurations: ■ 350 MHz through 700 MHz processors with 100 MHz FSB ■ 533 MHz, 600 MHz, and faster processors with 133 MHz FSB Important A heat sink must be installed on each Pentium processor. When replacing a processor, order a Pentium processor upgrade kit.
Tab Screwdriver 5 Push the screwdriver toward the processor. The tab that locks the processor in place opens. Lift up slightly on the side of the processor. 6 Repeat the previous two steps for the other side of the processor. 7 Pull the processor up and out of the slot.
8 Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it. 9 Close the case (see “Closing the case” on page 19.) 10 Reconnect the power cord and all other cords you removed, then turn on the system.
Adding or replacing memory The Rambus Dynamic Random Access Memory (RDRAM) Rambus In-line Memory Modules (RIMMs) supported by your system board conform to the following standards: ■ 64 MB, 128 MB, 256 MB, and 512 MB RIMMs Important Do not combine PC600 RIMMS with PC800 RIMMS in the same computer. ECC and non-ECC type RIMMS may be combined; however, if this is done the BIOS will set the memory type as non-ECC.
RIMM Modules (64 Mb RDRAMs) Number of Devices Total Memory One 64 MB Non-ECC RIMM One CRIMM 8 (1 RIMM with 8 devices) 64 MB Two 64 MB Non-ECC RIMMs 16 (2 RIMMs with 8 devices each) 128 MB One 64 MB Non-ECC RIMM One 128 MB Non-ECC RIMM 24 (1 RIMM with 8 devices and 1 RIMM with 16 devices) 192 MB Two 128 MB Non-ECC RIMMs 32 (2 RIMMs with 16 devices) 256 MB RIMM Modules (128 Mb RDRAMs) Number of Devices Total Memory One 64 MB Non-ECC RIMM One CRIMM 4 (1 RIMM with 4 devices) 64 MB Two 64 MB
3 If you are adding a RIMM, pull open the socket clamps on each side of the RIMM socket, and remove the CRIMM. Socket clamps 4 If you are replacing a RIMM, pull open the socket clamps on each side of the RIMM socket, then lift the RIMM out of the socket. RIMM 5 Store the RIMM in a static-free container.
6 Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM socket. RIMM 7 Gently press the RIMM into the socket until it is firmly seated. Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM. 8 Close the case (see “Closing the case” on page 19.) 9 Reconnect peripherals, the modem cord and the power cord, then turn on the system.
Adding an expansion card The E-4400 desktop computer has three expansion slots on the riser card for PCI cards. To add a PCI expansion card: 1 Set any jumpers and switches on the card, if required in the card instructions. 2 Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices. 3 Open the case (see “Opening the case” on page 17), observing the “Static electricity precautions” on page 15.
5 Locate an available slot and remove the slot cover by releasing the lock tab. Save the cover for reinstallation if you need to remove the card. (You can use a blunt tool such as a flat-bladed screwdriver if the tab does not release with finger pressure.) Either apply inward pressure to the middle of the slot cover or use a flat-bladed screwdriver and insert it into the tab hole. 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card.
Replacing the battery The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the setup utility screens before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.
7 Using a small flat-bladed screwdriver, carefully remove the battery from its socket on the system board. 8 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket. 9 Close the case (see “Closing the case” on page 19.) 10 Reconnect peripherals, the modem cord, and the power cord, and turn on the system.
■ Turn off the computer, remove the cover, and verify that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins. Disconnect and reconnect the cables, then replace the cover carefully, so as not to disturb any cables. ■ Turn off the computer, remove the cover and, if you have the proper test equipment, verify that the new battery has power.
6 Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utility by restarting the computer, then pressing F1 when prompted during the startup process. The Main BIOS Setup utility screen, which may not look like the screen shown below, opens.
As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. ■ F1 opens the Help screen, providing general help for using the BIOS Setup utility. ■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web site (www.gateway.com) and install the new version from a diskette.
To update the BIOS: 1 Place the bootable diskette containing the BIOS files into drive A: then restart the computer. The BIOS Setup utility starts. 2 Press ENTER. The Main menu opens. 3 Select Update Flash Memory From a File, then press ENTER. 4 Select Update System BIOS. 5 Press TAB to select the file name, then press ENTER. The computer warns you that the BIOS is about to be changed and asks you to confirm the BIOS version. 6 Press ENTER. The BIOS files are loaded.
Setting the system board jumpers The J5K1 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 5 for the location of the jumper.) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper. Caution Moving the jumper while the computer’s power is on can damage your computer.
To recover the BIOS: 1 Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices. 2 Open the case (see “Opening the case” on page 17), observing the “Static electricity precautions” on page 15. 3 Remove the jumper from the J5K1 (see “System board” on page 5) and set it aside. You will need it in a later step. 4 Close the case (see “Closing the case” on page 19), then reconnect the power cords.
Troubleshooting: If the BIOS recovery was unsuccessful the computer will beep continuously or will not beep at all. If the computer beeps continuously, make sure all the BIOS files you downloaded are on your diskette. If the computer does not beep at all and the diskette drive light stays on, make sure your BIOS update diskette is a bootable diskette. If you continue to have problems, contact Client Care or your system administrator.
54 Using the BIOS Setup Utility
Managing Your System 7 Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal for a few milliseconds. Data may be lost or the system may be damaged. To protect against power surges, use a surge suppressor.
When purchasing a surge suppressor: ■ Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL) or Conformite European (CE). ■ Check the maximum amount of voltage the suppressor allows to pass through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system. ■ Check the energy absorption, or dissipation, rating.
Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently, and good file management can keep your system free of unwanted files while making important files secure and easier to find.
7 Click Start. ScanDisk checks the drive for errors. 8 Follow any instructions on screen for completing the scan. Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them.
Log off network connections before starting Disk Defragmenter, or network communication may stop the defragmentation process and restart it at the beginning. Also, do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning. Important A disk defragmentation utility does not ship with Windows NT, but you can purchase one. If you purchase a defragmentation program, make sure it can defragment the NT File System (NTFS).
Backing up files Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files. You can also back up files by running the Backup utility that came with your operating system.
6 Highlight all the files in the list except those with today’s date. 7 Press DELETE. Deleting temporary Internet files As you visit Web sites, your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.
System integrity Important To protect your system against electrical problems and physical hazards such as heat, moisture, and dust. Also, to protect it against less obvious hazards such as viruses and hardware overloads. Protecting against viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system. Viruses spread through executable files, document macros, or boot sectors.
To remove a virus: 1 If you suspect your system has been infected with a virus, find and remove the virus immediately using an antivirus program. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on the computer and rescan for the virus. If the virus is still on your computer, contact your system administrator or Gateway Client Care.
System Recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem.
4 Click Print. 5 In Report type, select All devices and system summary. 6 Press OK. Using your System Restoration CD The System Restoration CD included with your system can be used to: ■ Install hardware drivers for Windows 98 and Windows NT ■ Reinstall selected software applications, such as LANDesk Client Manager Instructions for each operating system are provided with the System Restoration CD.
System power management The power-management features supported by your system are described in the following sections. About soft-off When you turn off your computer by following the Windows shutdown procedure or pressing the power button, a small amount of power (less than 5 watts) still runs to the wakeup circuitry on the system board. In this soft-off state, your computer can still respond to an incoming signal from the modem or to certain LAN commands.
Checking the type of power management on your system ACPI is available only if Windows 98 was installed with ACPI enabled. If Windows 98 was not installed with ACPI enabled, APM power management is available. To check the type of power management on your system: 1 Click Start, then select Settings, then Control Panel. The Control Panel window opens. 2 Double-click System. The System Properties window opens. 3 Click the Device Manager tab, then double-click System devices.
3 Click the Advanced tab. 4 Under When I press power button on my computer, select Standby. 5 Click OK.
8 Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: 1 Turn off the computer, then disconnect the mouse cable from the mouse port. 2 Turn your mouse upside down and remove the roller ball cover. 3 Cup your hand under the mouse and turn your mouse right-side up. The roller ball should drop into your hand.
Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect it. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again.
9 Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.
Troubleshooting checklist Before turning on the system, make sure that: ■ The power cord is connected to the AC power-in connector and an AC outlet. ■ The AC outlet is supplying power. ■ If a power strip is used, it is turned on, then the circuit breaker is set. ■ The voltage selection switch on the system power supply reflects the proper voltage. Verifying your configuration If your system is not operating correctly, the BIOS may contain an invalid configuration parameter.
CD drive problems An audio CD produces no sound Probable Cause Solution The CD is loaded incorrectly. Make sure the label is facing upward, then try again. The speakers are not connected. Check the speaker cables. Make sure they are connected properly and securely. The speaker volume is turned down. Check the volume control. The speakers may be muted through the Multimedia volume control. Double-click speaker icon on the task bar. Make sure the mute button is not selected.
74 Probable Cause Solution The CD is scratched or dirty. Try cleaning the CD with a lint-free cloth. Check the CD for scratches. The CD drive needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the drive. If you are not experienced with this procedure, call technical support.
Hard drive problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not properly terminated. Make sure the last device on the SCSI chain is properly terminated. The drive is configured with a conflicting SCSI address. Change the device’s SCSI address to one that is not currently being used by the system. The cables are not connected correctly. Open the system, then check the cable connections.
Memory/processor problems Memory errors were detected during system start up Probable Cause Solution Memory was added or removed, and the new configuration was not saved in BIOS Setup utility. Enter the BIOS Setup utility and save the new memory configuration. The memory was installed incorrectly. Check the memory for proper seating and orientation. A memory chip is faulty. Replace the card on which the faulty chip resides.
Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not been added as new hardware. Add the modem as new hardware. The modem is not connected to a live phone jack. Make sure the line connected to the modem is live and plugged into the appropriate port on the modem (line port.) The modem is not configured with a valid interrupt or address. Check the system settings for possible conflicts.
Peripheral/adapter problems A SCSI device is not recognized by the system Probable Cause Solution The device needs to be added as new hardware. From the Control Panel window (Start | Settings | Control Panel), double-click Add New Hardware. Follow the directions for adding the device. If you are not experienced with this procedure, call technical support. The SCSI ID may be invalid. Assign an available SCSI ID to the device. The SCSI chain is not terminated.
The diskette drive will not read, write, or format Probable Cause Solution The diskette is not IBM formatted. Make sure the diskette you are trying to format is IBM compatible. If it is, try reformatting it. The diskette is corrupted. Run ScanDisk on the diskette. If errors are detected and corrected, try accessing the diskette again. The disk is write protected. Make sure the write-protection window on the upper-right corner of the diskette is closed (unprotected.
Printer problems The printer will not turn on Probable Cause Solution The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source. The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated. The printer is defective. Try another printer, if one is available.
System problems The system will not start up Probable Cause Solution The system is not connected to an AC outlet. Check the power cable(s), then verify connection to an AC power source. The Voltage selection switch is not set correctly. Make sure the voltage selection switch is set to the correct power source. The system is non-responsive Probable Cause Solution An error occurs during an application or your system may be out of memory. Restart your computer by pressing the reset button.
The mouse does not work 82 Probable Cause Solution The mouse is not plugged in or connected properly. Check the cable. Make sure it is plugged in correctly. The mouse driver did not load when the system started. Load the appropriate mouse driver manually or contact technical support. The mouse is defective. Try a mouse you know is working.
Video problems The system is running but there is no display Probable Cause Solution The monitor is not turned on. Make sure the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data cable is not connected. Make sure the monitor’s data cable is connected to the video controller on the back of the system. The connector or cable is damaged. Check the connector and cable for bent or damaged pins. The monitor is defective.
The color monitor displays everything in black and white Probable Cause Solution The system was turned on before the monitor. Make sure the monitor is turned on, then restart the system. The display type is set incorrectly. From the Control Panel window (Start | Settings | Control Panel), double-click Display, set the display to the appropriate monitor type, then restart the system. The displayed characters are garbled Probable Cause Solution The video cable is damaged.
Probable Cause Solution The monitor is too close to a source of electrical interference. Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves. The monitor needs to be degaussed. Turn off the computer and monitor and leave them off for at least a half hour, then restart the system.
Error messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error Message Solutions Access denied. Try saving to a new file or diskette. Move the write-protection tab over the hole on the back of the diskette. Bad command or file name.
Error Message Solutions Diskette drive reset failed. Enter the BIOS Setup utility, then verify the diskette drive parameters. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - press F1 to retry boot. Make sure the boot disk contains the Command.com file. Use the configuration utility (if applicable) to verify your drive or controller configuration. Press F1 to try to restart the computer. Gate A20 failure.
Error Message Solutions Invalid password. Enter your password again, making sure to enter it correctly. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password through system board jumper settings. Keyboard clock line failure. Try a working keyboard. Make sure the keyboard is compatible with the system.
Error Message Solutions Not enough memory. Close all programs that are not currently in use. Print queue is full. Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper. Add paper to the printer. Make sure the printer is online. Required parameter missing. Make sure you entered the right command. If you are trying to exit MS-DOS to return to Windows, type exit and press ENTER.
90 Troubleshooting
Safety, Regulatory, and Notices 10 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
■ If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating. ■ If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges. Care during use ■ Do not walk on the power cord or allow anything to rest on it.
Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. An FCC-compliant telephone line cord with a modular plug is required for use with this device.
Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.
European users European directives This Information Technology Equipment has been tested and found to comply with the following European directives: ■ EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 50081-1:1992 according to EN 55022:1994 Class B EN 61000-3-2:1995 or EN 60555-2:1987 EN 61000-3-3:1995 or EN 60555-3:1987 - EN 50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2:1984 EN 61000-4-3:1996 or IEC 801-3:1984 EN 61000-4-4:1995 or IEC 801-4:1988 ■ Low Voltage Direc
Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling.
Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency.
Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead-in wire Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) 101
Notices Copyright © 1999 Gateway, Inc. All Rights Reserved 4545 Town Centre Court San Diego, CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
A Specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Case size (without the optional minitower base) Width: 15" Depth: 17.5" Height: 4.7" Processors Intel® Pentium III™ processors operating at 533, 600, 733, 800, 866, 933 MHz and faster Cache 256k or 512K, depending on processor RAM Two RIMM sockets on the system board support 2.5 volt Rambus Dynamic Random Access Memory (RDRAM) RIMMs.
I/O ports One parallel port, two serial ports, two USB ports, one PS/2 keyboard port, one PS/2 mouse port, one video port, one audio microphone-in jack, one audio line-in jack, one audio line-out jack, one RJ-45 network jack Expansion slots Three PCI slots on riser card Drive Bays One 5.25-inch drive bay (occupied by CD drive), and four 3.
Index Numerics 3.
E I emptying the recycle bin 61 error messages 86 Exit menu, Setup utility 48 expansion card adding 42 troubleshooting 79 IDE drive, cabling 23 installing 3.5-inch diskette drive 24 5.25-inch drive 26 additional 3.
memory configuration 38 installing 38 maximum 38 troubleshooting 76 minitower, converting to 4 modem, troubleshooting 77 monitor adjusting 11 cleaning 70 mouse cleaning 70 troubleshooting 82 mouse port 3 O opening the case 17 operating system, setup 11 P panel, front 2 panel, rear 3 parallel port 3 peripheral devices, troubleshooting 78 port, USB 3 ports, location of 3 POST (Power-On Self-Test) 11 power button 10 LED (light-emitting diode) 2 power connector 3 power management checking type of 67 features
Riser card back view 8 front view 7 S safety general precautions 91 ScanDisk 57 SCSI device, troubleshooting 78 Security menu, Setup utility 48 serial port 3 setting up operating system 11 safety precautions 91 Setup utility BIOS 47 menus 48 navigating through 48 shut-down procedures Windows 98 12 Windows NT 12 soft-off, using 66 space, hard drive 59 Standby entering 67 exiting 68 using in Windows 98 66 using power button as standby button 67 Standby mode 66 starting the system 10 startup diskette, creatin
U updating the BIOS 49 UPS (uninterruptible power supply) 56 USB port 3 utilities, hard drive maintenance 57 V vertical desktop feature 4 video port 3 video, troubleshooting 83 virus protection 62 viruses, protecting against 62 voltage selector 3 W wakeup circuitry 66 Windows 98 setup 11 shut-down 12 Windows NT setup 11 shut-down 12 Index 111
112 Index
MAN US E4400 SYS GDE /MVCASR1 1/00 *8505593* *8505593* *8505593* 8505593 E-4400 Desktop System Manual
