Gateway E-6500 User Guide
8510809.book Page i Monday, June 13, 2005 7:29 AM Contents 1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Your Computer guide . . . . . . . . . . . . . . . .
8510809.book Page ii Monday, June 13, 2005 7:29 AM Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510809.book Page iii Monday, June 13, 2005 7:29 AM Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510809.book Page iv Monday, June 13, 2005 7:29 AM iv www.gateway.
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8510809.book Page 2 Monday, June 13, 2005 7:29 AM Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
510809.book Page 3 Monday, June 13, 2005 7:29 AM Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens.
8510809.book Page 4 Monday, June 13, 2005 7:29 AM Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
8510809.book Page 5 Monday, June 13, 2005 7:29 AM Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
8510809.book Page 6 Monday, June 13, 2005 7:29 AM Chapter 1: Getting Help Identifying your computer You can find your computer’s serial number on a label on the side of the computer case. 6 www.gateway.
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8510809.book Page 8 Monday, June 13, 2005 7:29 AM Chapter 2: Checking Out Your Gateway Computer Front Your computer includes the following components.
8510809.book Page 9 Monday, June 13, 2005 7:29 AM Front Component Power button / Power indicator Icon Description Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The button lights when the computer is turned on. USB ports Plug a USB (Universal Serial Bus) device (such as a printer, scanner, camera, keyboard, or mouse) into this port.
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8510809.book Page 11 Monday, June 13, 2005 7:29 AM Back Component Ethernet (network) jack Icon Description Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see “Networking Your Computer” on page 81. IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into this 6-pin IEEE 1394 port.
8510809.book Page 12 Monday, June 13, 2005 7:29 AM Chapter 2: Checking Out Your Gateway Computer Component Headphone/analog speakers jack (green) -ORFront speakers jack 12 Icon Description If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Headphone: plug headphones or amplified speakers into this jack (Default). ■ Stereo out: plug your front left and right speakers into this jack.
8510809.book Page 13 Monday, June 13, 2005 7:29 AM Back Component Modem jack (optional) Icon Description Plug a modem cable into this jack. www.gateway.
8510809.book Page 14 Monday, June 13, 2005 7:29 AM Chapter 2: Checking Out Your Gateway Computer Locating your serial number Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. The label on the side of your computer case includes your computer serial number. Gateway Technical Support will need this information if you call for assistance.
8510809.book Page 15 Monday, June 13, 2005 7:29 AM Finding your specifications Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway’s Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. www.gateway.
8510809.book Page 16 Monday, June 13, 2005 7:29 AM Chapter 2: Checking Out Your Gateway Computer Accessories To order accessories, visit the Accessory Store at accessories.gateway.com. Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. Printers You can attach almost any type of printer to your computer.
8510809.book Page 17 Monday, June 13, 2005 7:29 AM Accessories Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway.
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8510809.book Page 20 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.
8510809.book Page 21 Monday, June 13, 2005 7:29 AM Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse.
8510809.book Page 22 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks.
8510809.book Page 23 Monday, June 13, 2005 7:29 AM Working safely To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Voltage selection switch www.gateway.
8510809.book Page 24 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Starting your computer To start your computer: 1 Connect the monitor, keyboard, and mouse to your computer. See the setup poster for setup instructions. 2 3 Turn on your computer. If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important 4 Your computer has a built-in variable speed fan.
8510809.book Page 25 Monday, June 13, 2005 7:29 AM Turning off your computer Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.
8510809.book Page 26 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
8510809.book Page 27 Monday, June 13, 2005 7:29 AM Using the keyboard Using the keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
8510809.book Page 28 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Multifunction keyboard This keyboard is the full-featured model available with your computer. Function keys Windows keys Navigation keys Application key Directional keys Indicators Numeric keypad Press these keys... To... Function keys Start program actions. Each program uses different function keys for different purposes. See the program’s help to learn more about function key actions.
8510809.book Page 29 Monday, June 13, 2005 7:29 AM Using the keyboard Special-function buttons Previous Stop Play/Pause Next Volume down Volume up Special-function buttons Icons Mute Help My Documents Search E-mail Internet Press to... Previous Return to the previous CD track or DVD chapter. Play/Pause Start or pause the play of the CD or DVD. Stop Stop the play of the CD or DVD. Next Move to the next CD track or DVD chapter. Volume down Decrease the volume.
8510809.book Page 30 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORIf you have a multi-function keyboard, use the mute and volume control buttons. For more information, see “Special-function buttons” on page 29.
8510809.book Page 31 Monday, June 13, 2005 7:29 AM Configuring the audio jacks Configuring the audio jacks If the back of your computer has six audio jacks, five of the jacks are universal jacks (which use a round mini-jack connector) and one of the jacks is an S/PDIF digital audio connector for optical cable. The five universal jacks can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.
8510809.book Page 32 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Connecting the modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 32 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack.
8510809.book Page 33 Monday, June 13, 2005 7:29 AM Connecting to a cable or DSL modem or to an Ethernet network Connecting to a cable or DSL modem or to an Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem or to an Ethernet network. Important Your computer is equipped with a built-in Ethernet port. For information about setting up a wired or wireless Ethernet network, see “Networking Your Computer” on page 81.
8510809.book Page 34 Monday, June 13, 2005 7:29 AM Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel.
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8510809.book Page 36 Monday, June 13, 2005 7:29 AM Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive activity light Diskette slot Eject button To use a diskette: 36 1 2 Insert the diskette into the diskette drive with the label facing up.
8510809.book Page 37 Monday, June 13, 2005 7:29 AM Using the Zip drive Using the Zip drive Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store 100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive. Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, portable Zip drive).
8510809.book Page 38 Monday, June 13, 2005 7:29 AM Chapter 4: Using Drives and Ports Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... 38 This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
8510809.book Page 39 Monday, June 13, 2005 7:29 AM Using the CD or DVD drive Inserting a CD or DVD Activity indicator (location varies) Important Manual eject hole (location varies) Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 2 Press the eject button on the CD or DVD drive. Place the disc in the tray with the label facing up.
8510809.book Page 40 Monday, June 13, 2005 7:29 AM Chapter 4: Using Drives and Ports Playing a CD Use the music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library Tips & Tricks For more information about playing CDs, see “Playing CDs” in Using Your Computer which has been included on your hard drive.
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8510809.book Page 42 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: 42 ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
8510809.book Page 43 Monday, June 13, 2005 7:29 AM Updating Windows Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
8510809.book Page 44 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
8510809.book Page 45 Monday, June 13, 2005 7:29 AM Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. www.gateway.
8510809.book Page 46 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 3 Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus.
8510809.book Page 47 Monday, June 13, 2005 7:29 AM Protecting your computer from viruses 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. www.gateway.
8510809.book Page 48 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best.
8510809.book Page 49 Monday, June 13, 2005 7:29 AM Cleaning your computer To clean an LCD or flat panel display monitor, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. To clean a CRT monitor, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.
8510809.book Page 50 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. 50 www.gateway.
8510809.book Page 51 Monday, June 13, 2005 7:29 AM Restoring your system Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 2 Click Start, All Programs, Accessories, System Tools, then click System Restore. Follow the on-screen instructions.
8510809.book Page 52 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 2 52 Turn on your computer, then press F11. Follow the on-screen instructions. www.gateway.
8510809.book Page 53 Monday, June 13, 2005 7:29 AM Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning Caution To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.
8510809.book Page 54 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 54 1 2 Follow the instructions in “Preventing static electricity discharge” on page 53.
8510809.book Page 55 Monday, June 13, 2005 7:29 AM Opening the case 6 Swing the side panel away from the computer, then lift the panel away from the computer. www.gateway.
8510809.book Page 56 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Removing the front bezel To remove the front bezel: ■ 56 Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.
8510809.book Page 57 Monday, June 13, 2005 7:29 AM Closing the case Closing the case Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 4 Replace the side panel thumbscrew. Reconnect the cables and power cord. www.gateway.
8510809.book Page 58 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: 58 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place. www.gateway.
8510809.book Page 59 Monday, June 13, 2005 7:29 AM Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 54. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
8510809.book Page 60 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
8510809.book Page 61 Monday, June 13, 2005 7:29 AM Replacing the system battery Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Danger of explosion if battery is incorrectly replaced. Warning Replace only with the same or equivalent type recommended by the manufacturer.
8510809.book Page 62 Monday, June 13, 2005 7:29 AM Chapter 5: Maintaining Your Computer 8 9 62 Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 57. 11 12 13 14 15 Reconnect all external cables and the power cord. Turn on your computer.
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8510809.book Page 64 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 53.
8510809.book Page 65 Monday, June 13, 2005 7:29 AM First steps First steps If you have problems with your computer, try these things first: ■ Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full.
8510809.book Page 66 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio Audio troubleshooting is covered under “Sound” on page 80.
8510809.book Page 67 Monday, June 13, 2005 7:29 AM Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30. ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 30.
8510809.book Page 68 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected).
8510809.book Page 69 Monday, June 13, 2005 7:29 AM Troubleshooting You see a “Disk is full” error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
8510809.book Page 70 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ ■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.
8510809.book Page 71 Monday, June 13, 2005 7:29 AM Troubleshooting Internet You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 10 to make sure that the connections have been made correctly. - OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
8510809.book Page 72 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer.
8510809.book Page 73 Monday, June 13, 2005 7:29 AM Troubleshooting You see a “Not enough memory” error message ■ Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.
8510809.book Page 74 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■ Check for line noise (scratchy, crackling, or popping sounds).
8510809.book Page 75 Monday, June 13, 2005 7:29 AM Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See “Back” on page 10 to make sure that the connections have been made correctly. ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
8510809.book Page 76 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 3 4 5 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click the modem you want to adjust, then click Properties. Click the Modem tab, then adjust the Speaker volume control.
8510809.book Page 77 Monday, June 13, 2005 7:29 AM Troubleshooting Make sure that: ■ Non-shielded speakers are not placed too close to the monitor. ■ The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize the screen using the monitor’s degauss feature. For more information on degauss, see your monitor’s documentation.
8510809.book Page 78 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris. If you have a trackball mouse, see “Cleaning the mouse” on page 49.
8510809.book Page 79 Monday, June 13, 2005 7:29 AM Troubleshooting Printer The printer will not turn on ■ Make sure that the printer is online. Many printers have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your computer. Make sure that it is connected to the correct port. ■ Make sure that the printer is online.
10809.book Page 80 Monday, June 13, 2005 7:29 AM Chapter 6: Troubleshooting 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow.
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8510809.book Page 82 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds.
8510809.book Page 83 Monday, June 13, 2005 7:29 AM Introduction to Networking Example router-based Ethernet network The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices.
8510809.book Page 84 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer Important Tips & Tricks For best results, all Ethernet components should be either standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/1000). A mixture of components rated at different speeds will result in your network running at the speed of the slowest rated component.
8510809.book Page 85 Monday, June 13, 2005 7:29 AM Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection already installed, make the necessary arrangements with your ISP.
8510809.book Page 86 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer Configuring the TCP/IP protocol A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.
8510809.book Page 87 Monday, June 13, 2005 7:29 AM Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list.
8510809.book Page 88 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer 6 7 8 9 10 11 Click the General tab. Click Obtain an IP address automatically. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box. Click OK to close the Local Area Connection Properties dialog box. Click X to close the Network Connections window. Repeat this procedure for every computer on your network.
8510809.book Page 89 Monday, June 13, 2005 7:29 AM Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom.
8510809.book Page 90 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 3 Turn on your computers. 4 5 Repeat Step 3 for each computer on the network. Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port).
8510809.book Page 91 Monday, June 13, 2005 7:29 AM Creating an Ethernet network 4 5 6 7 ■ Router Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work. ■ LAN IP Address - We recommend that you accept the defaults. ■ WAN IP Address - If your ISP assigns you a different IP address each time you log on, click Obtain an IP Address Automatically.
8510809.book Page 92 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer Testing your network Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.
8510809.book Page 93 Monday, June 13, 2005 7:29 AM Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on.
8510809.book Page 94 Monday, June 13, 2005 7:29 AM Chapter 7: Networking Your Computer 94 www.gateway.
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8510809.book Page 96 Monday, June 13, 2005 7:29 AM Appendix A: Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
8510809.book Page 97 Monday, June 13, 2005 7:29 AM Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
8510809.book Page 98 Monday, June 13, 2005 7:29 AM Appendix A: Safety, Regulatory, and Legal Information Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
8510809.book Page 99 Monday, June 13, 2005 7:29 AM A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
8510809.book Page 100 Monday, June 13, 2005 7:29 AM Appendix A: Safety, Regulatory, and Legal Information Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.
8510809.book Page 101 Monday, June 13, 2005 7:29 AM Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.
8510809.book Page 102 Monday, June 13, 2005 7:29 AM Appendix A: Safety, Regulatory, and Legal Information Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.
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8510809.book Page 104 Monday, June 13, 2005 7:29 AM connections audio in 11 back speaker 12 center speaker 12 digital audio 12 digital camera 9, 12, 34 digital video camera 9, 11, 34 Ethernet 11, 33 external audio 11, 12 external speakers 12 Firewire 9, 11, 34 front speaker 12 headphone 12 i.
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MAN E-6500 USR GDE R0 6/05
