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Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing or replacing a fixed or removable-media drive . . . . . . . . . . . . . . . . . . . . . . . Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Checking Out Your Gateway Server • Locating drives, ports, jacks, and controls • Locating system board components • Getting help 1
Chapter 1: Checking Out Your Gateway Server Front DVD/CD drive Additional 5.25-inch drive bay Diskette drive Additional 3.5-inch drive bay Power button/ Power indicator LED USB ports 2 www.gateway.
Back Back Power supply modules Cover release lever Power supply LEDs Power connector Power connector Power supply LEDs Case cover thumbscrew Power supply module latch Power supply module latch NIC (RJ-45) USB ports Serial port Keyboard port Mouse port PCI slots (shown with EMI shields) Card retention bar Video port (on PCI card) www.gateway.
Chapter 1: Checking Out Your Gateway Server Interior Power supply modules Cover release latch 5.25-inch drive bays 3.5-inch drive bays Memory slots Front fan Battery Back fan Processor air duct Internal 3.5-inch drive bays 4 www.gateway.
System board System board Memory slots Rear fan connector Front fan connector Power connector CMOS Battery NIC (RJ-45) IDE connector USB connectors SATA connectors USB connectors Serial port Keyboard and mouse ports) Main power connector PCIe slot 1 - x1 J3F3 jumper PCIe slot 2 - x8 Diskette drive connector PCI slot 3 - 32-bit Power button connector PCIe slot 4 - x4 PCI slot 5 - 32-bit www.gateway.
Chapter 1: Checking Out Your Gateway Server Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.
Chapter 2 Setting Up Your Server • Using your server safely • Starting and turning off your server • Restarting (rebooting) your server • Setting up the operating system 7
Chapter 2: Setting Up Your Server Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. ■ Use the instructions on your server’s setup poster to set up your hardware. ■ Use an uninterruptible power supply (UPS) with surge protection for protection from power outages and power spikes.
Protecting from power source problems Protecting from power source problems Line conditioners, and uninterruptible power supplies can help protect your server against power source problems. Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal.
Chapter 2: Setting Up Your Server Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and jacks on the back of the server. When you connect peripheral devices to the server, make sure that your server and devices are turned off and the power cords are unplugged.
Starting your server If nothing happens when you press the power button: 2 ■ Make sure that the UPS, if you are using one, is connected securely to an electrical outlet, turned on, and working correctly. ■ Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.
Chapter 2: Setting Up Your Server Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.
Setting up the operating system Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.
Chapter 2: Setting Up Your Server 14 www.gateway.
Chapter 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Using Active Management Technology 15
Chapter 3: Maintaining Your Server Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields. ■ Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects.
Caring for your server Cleaning tips Always turn off your server and other peripheral devices before cleaning any components. ■ Warning When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server. ■ Use a damp, lint-free cloth to clean your server and other parts of your server system.
Chapter 3: Maintaining Your Server Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
System administration System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions. Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.
Chapter 3: Maintaining Your Server 3 Select the password to set according to the following table. Option Description Supervisor password To control access to system configuration, set a supervisor password. Using a supervisor password lets you make changes to any setting in the BIOS. Passwords can be cleared. To clear the passwords, see “Resetting BIOS passwords” on page 69. User password The supervisor password must be set up before a user password can be set.
10879-C3.fm Page 21 Thursday, August 4, 2005 2:17 PM Creating a DOS-bootable System Update Package (SUP) CD Creating a DOS-bootable System Update Package (SUP) CD Several utilities available on this server require that you boot the server to DOS. A DOS-bootable System Update Package (SUP) CD, containing the update files, provides a convenient way to accomplish this.
Chapter 3: Maintaining Your Server Booting from the SUP CD: 22 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 3 Select the Boot menu, then press ENTER. The Boot menu opens. 4 5 6 Insert the bootable CD into the CD drive. Select the CD drive on the Boot menu, then press ENTER. The server will now boot to the CD drive. If the CD drive is not detected, see “CD or DVD drive” on page 79.
Using Active Management Technology (AMT) Using Active Management Technology (AMT) Active Management Technology (AMT) provides the following: ■ OOB System Management—Allows remote management of platforms, regardless of power on/off or OS state. ■ Remote Troubleshooting and Recovery—Significantly reduces desk-side visits, increasing the efficiency of IT technical staff. ■ Proactive Alerting—Decreases downtime and minimizes time-to-repair.
Chapter 3: Maintaining Your Server 4 When you are asked if you want the “DHCP Enabled – Y/N,” enter the response that is appropriate to your situation. If you enter No, then enter: ■ A Static IP Address for the AMT interface (Example: 10.225.200.101) ■ The Subnet Mask (Example: 255.255.255.0) ■ The Default Gateway (Example: 10.225.200.1) ■ The Preferred DNS Server (Example: 10.225.200.254) ■ The Alternate DNS Server (Example: 10.225.200.253) ■ The Domain Name (Example: irveng.
Using Active Management Technology (AMT) From this initial screen you have access to the following information for the computer you are currently using: ■ System Information ■ Processor Information ■ Memory Information ■ Disk Information ■ Event Log ■ Remote ■ Network Configuration You can also change Network Settings and manage User Accounts. 9 To exit the AMT Interface, press ESC, then press Y to confirm. www.gateway.
Chapter 3: Maintaining Your Server Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your System Companion CD, a booklet which is included with the CD. 26 www.gateway.
Chapter 4 Installing Components • Opening and closing the server case • Installing and replacing major components You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Customer Care.
Chapter 4: Installing Components Preparing to install components Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas) ■ Is a low-static environment (avoid carpeted areas) ■ Has a stable surface on which to set your server ■ Has enough room to place all of your server parts ■ Is near a grounded outlet so you can test your server after installation ■ Is near a telephone (in case you need help from Gateway Customer Care).
Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case. Caution ESD can permanently damage electrostatic discharge-sensitive components in the server.
Chapter 4: Installing Components Accessing the internal components Opening the server case Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage. Caution For correct cooling and air flow, always reinstall the side panel and the air duct (if included) before you turn on the server. Operating the server without the cover in place can damage server components.
Accessing the internal components 5 Swing the side panel away from the computer. 6 Lift the panel away from the server and place it out of the way. www.gateway.
Chapter 4: Installing Components Removing the bezel assembly To remove the bezel assembly: 32 1 2 Follow the instructions in “Opening the server case” on page 30. 3 Swing the right side of the bezel out until the left side of the bezel can be disengaged from the left side of the computer, then remove the bezel. After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. www.gateway.
Accessing the internal components Removing the processor air duct To remove the processor air duct: 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. 4 Grasp the air duct handle and remove the processor air duct from the chassis. Follow the instructions in “Opening the server case” on page 30. Remove the cables from the air duct cable clip. Air duct handle Processor air duct www.gateway.
Chapter 4: Installing Components Installing the processor air duct To install the processor air duct: 1 Align the left side of the processor air duct with the front fan and engage the installation tabs on the bottom of the air duct with the installation holes in the side of the chassis. Important Be careful not to snag or unplug the fan cable when you install the processor air duct. Processor air duct installation tabs Processor air duct installation holes 34 www.gateway.
Accessing the internal components 2 3 Press the processor air duct into place. Place the diskette cable and hard drive power cable behind the cable clip on the processor air duct. www.gateway.
Chapter 4: Installing Components Installing the bezel assembly To install the bezel assembly: Important 36 If you have installed any new drives in the external drive bays, make sure to remove the corresponding filler panels in the bezel before installing it. 1 Engage the tabs on the left side of the bezel with the slots in the left side of the computer. 2 Swing the right side of the bezel in to engage the tabs on the right side of the bezel with the slots on the right side of the computer.
Accessing the internal components Closing the server case To close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 4 Replace the case cover thumbscrew. Reconnect the power cords and all other cables. www.gateway.
Chapter 4: Installing Components Installing drives Your server’s basic configuration includes one CD or DVD drive and one 3.5-inch diskette drive. Your server also has an additional 5.25-inch drive bay and an additional 3.5-inch drive bay. Your server can have as many as four SATA (standard) or SCSI (optional) drives in three internal drive bays and one external fixed drive bay (the bottom 3.5-inch bay). CD or DVD drive 5.25-inch drive bay 3.5-inch floppy drive 3.
Installing drives ■ ■ IDE drives can be configured as master, slave, or cable-select. ■ If cable-select is available (drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. You can override these assignments using the jumpers on the drives. ■ If cable-select is not available and only one drive is attached to an IDE controller cable, configure the drive as master if it is a CD or DVD drive.
Chapter 4: Installing Components 5 6 7 Slide the green drive retainer lever toward the back of the drive bay, then go to Step 8. Disconnect the old drive’s cables from the back of the drive. Slide the green drive retainer lever toward the back of the drive bay, then pull the drive out of the bay. Drive retainer lever 8 Set any jumpers on the new drive. See the drive’s documentation for further instructions.
Installing drives Installing or replacing a hard drive Use these instructions to install or replace a hard drive. Important To install a hard drive in the bottom external 3.5-inch drive bay, follow the instructions in “To install a drive in an external drive bay:” on page 39. To install a hard drive in an internal drive bay: 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. Follow the instructions in “Opening the server case” on page 30.
Chapter 4: Installing Components 7 Slide the new drive into the drive bay as far as it will go, then slide the green drive retainer lever toward the back of the drive bay to lock the drive into the bay. Tips & Tricks 8 9 10 If the green drive retainer lever will not slide back all the way to lock the drive into place, move the drive slightly, until the lever can be moved back enough to lock the drive into place. Connect the power and data cables.
Configuring your onboard RAID solution Level Description and use Pros Cons Number of drives Fault Tolerant 5 Stripes data at a block level across several drives and distributes parity among the drives. No single disk is devoted to parity. Fast and redundant More disk space required. Reduces usable disk space to 75% of total storage in the disk array. Three Yes 10 A combination of RAID 1 and RAID 0. Raid 0 is used for performance, and RAID 1 is used for fault tolerance.
Chapter 4: Installing Components To configure the SATA RAID solution: 1 2 3 4 5 6 7 8 9 44 Open the BIOS Setup utility as described in the previous procedure. Select Create RAID Volume from the Management menu. Enter the name of the volume, or press ENTER to accept the default. Use the up and down arrow keys to select a RAID level. Set the RAID stripe size (unless your RAID level uses mirroring). Set the capacity of the volume, then press ENTER to create the volume.
Installing memory Installing memory When you upgrade your server memory, make sure that you install the correct type of memory in your server. Your server supports from 256 MB to 8 GB total memory. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB. Caution Memory modules must be identical in each bank. Use only DDR2-533 MHz, ECC unbuffered, 240-pin DIMM memory modules in 256 MB, 512 MB, 1 GB, or 2 GB sizes.
10879-C4.fm Page 46 Friday, August 5, 2005 9:30 AM Chapter 4: Installing Components To install or replace memory: 46 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically. 5 6 Follow the instructions in “Closing the server case” on page 37.
Installing PCI expansion cards Installing PCI expansion cards Use the following chart to determine the PCI slot into which you should install your expansion card. Caution This server does not have PCI hot-plug capability. Do not attempt to install or remove a PCI card without turning off your server and disconnecting it from the AC power source.
Chapter 4: Installing Components 4 Loosen the captive thumbscrew on the card retention bar and swing the bar out from the back of the chassis. Card retention bar Captive thumbscrew 5 If you are replacing a card, remove the old expansion card. To loosen the card you can slightly rock the card end-to-end, but do not bend the card sideways. Caution 48 Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card. www.gateway.
Installing PCI expansion cards 6 Press the new card into the expansion slot. To help insert the card you can slightly rock the card end-to-end, but do not bend the card sideways. 7 Swing the card retention bar back into place and tighten the captive thumbscrew. Card retention bar. Captive thumbscrew www.gateway.
Chapter 4: Installing Components 8 9 10 50 Connect any cables to the card. For more information, see the instructions in the card’s documentation. Follow the instructions in “Closing the server case” on page 37. See the card’s documentation for software installation instructions. www.gateway.
Replacing the processor Replacing the processor The server is compatible with Intel® Celeron (533 MHz FSB), Pentium 4 (800 MHz FSB), and Pentium D (800 MHz FSB) processors with 256 KB (Celeron), 1 or 2 MB (Pentium 4), or 2×1 MB (Pentium D), L2 caches. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For more information, see “Updating the BIOS” on page 67.
Chapter 4: Installing Components 6 Remove the heat sink. Caution The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged. Check the pins on the processor to make sure they are not bent or damaged. If the heatsink sticks to the processor, twist it slightly to release it, then try again.
Replacing the processor 11 Place the heat sink on the processor, making sure the Thermal Interface Material (TIM) is aligned between the heat sink and the processor. 12 Line up the four captive screws with the four posts surrounding the processor, then gradually and evenly tighten the four captive screws to secure the heat sink to the system board. 13 14 Follow the instructions in “Installing the processor air duct” on page 34. Follow the instructions in “Closing the server case” on page 37. www.
Chapter 4: Installing Components Replacing a power supply module If your server uses the optional hot-swappable, redundant power supplies and one of the two power supplies fails, the other power supply module supports the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed power supply module. Warning The power supply modules in this server contain no user-serviceable parts.
Replacing a power supply module 4 While pressing the green latch on the power supply module, grasp the handle and pull the module straight out from the server. 5 Slide the new power supply module into the empty power supply bay until the green latch snaps into place. 6 Plug the power cord into the new power supply module. www.gateway.
Chapter 4: Installing Components Replacing a fan Important Make sure that you replace a fan with an identical replacement fan. To replace a front fan: 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. 4 Unplug the fan cable from the fan connector on the system board. Follow the instructions in “Opening the server case” on page 30. Remove the processor air duct by following the instructions in “Removing the processor air duct” on page 33.
Replacing a fan 7 Insert the new fan into the opening left by the old fan, then engage the fan retention tabs and fan release tab with the chassis until it snaps into place. 8 9 Plug the fan cable into the fan connector on the system board. 10 Follow the instructions in “Closing the server case” on page 37. Replace the processor air duct by following the instructions in “Installing the processor air duct” on page 34.
Chapter 4: Installing Components 4 5 6 Unscrew the four fan retention screws holding the fan to the back of the chassis. Pull the fan from the chassis, noting the orientation. Insert the new fan into the chassis, then replace the fan retention screws. Important 7 8 58 Make sure that the new fan is oriented the same way (air flow) as the old fan. Plug the fan cable into the fan connector on the system board. Follow the instructions in “Closing the server case” on page 37. www.gateway.
Replacing the CMOS battery Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type of battery recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.
Chapter 4: Installing Components 9 60 Make sure that the positive (+) side of the new battery is facing correctly, then press the new battery into the socket until it snaps into place. 10 11 12 Follow the instructions in “Closing the server case” on page 37. 13 14 Restore any BIOS settings that you wrote down in Step 3. Turn on the server. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Save all your settings and close the BIOS Setup utility. www.
Replacing the system board Replacing the system board To replace the system board: 1 2 3 Follow the instructions in “Preventing static electricity discharge” on page 29. 4 Remove the memory modules by following the instructions in “Installing memory” on page 45. 5 Remove all of the expansion cards by following the instructions in “Installing PCI expansion cards” on page 47. 6 Remove the heat sink and processor by following the instructions in “Replacing the processor” on page 51.
Chapter 4: Installing Components 8 Remove the seven (7) screws securing the system board to the case. Screw Screw Screw Screw Screw Screw Screw 62 www.gateway.
Replacing the system board 9 Pull the system board away from the case and carefully remove it, then place it in a static-free bag on a stable work surface. 10 Insert the new system board into the case, aligning the holes in the board with the threaded standoffs on the side of the case. 11 12 Secure the system board to the case with the seven (7) screws you removed previously. 13 Reinstall the processor and heatsink by following the instructions in “Replacing the processor” on page 51.
Chapter 4: Installing Components 64 17 18 Turn on your server. 19 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. www.gateway.
Chapter 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Resetting the BIOS settings to their factory defaults • Resetting the BIOS passwords 65
Chapter 5: Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
Updating the BIOS Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from support.gateway.com, then install the new version from Windows. To update the BIOS: 1 Download the new version of the BIOS from support.gateway.com, then unzip the file. Important Make sure you write down the location of the unzipped files, so you can locate them later. 2 3 Print the appendix for BIOS Settings in this guide.
Chapter 5: Using the BIOS Setup Utility Resetting the BIOS After a successful BIOS update, if one or more applications do not subsequently run you may want to clear the settings and return to the old BIOS. The Clear BIOS jumper on the system board lets you return all BIOS settings to the factory defaults. Check to make sure that the custom settings previously recorded and entered are not causing the application problems before resetting the BIOS.
Resetting the BIOS 9 10 11 Follow the instructions in “Closing the server case” on page 37. 12 13 14 15 16 Follow the instructions in “Opening the server case” on page 30 Reconnect the power cords and turn on the server. The BIOS memory is cleared. Turn off the server, then disconnect the power cords and all other cables connected to the server. Place the jumper back onto pins 1-2. Follow the instructions in “Closing the server case” on page 37. Turn on the server.
Chapter 5: Using the BIOS Setup Utility 3 Remove the jumper across pins 1-2 of header J3F3, then place the jumper across pins 2-3. Jumper J3F3 70 4 5 6 Follow the instructions in “Closing the server case” on page 37. 7 8 9 Follow the instructions in “Opening the server case” on page 30. Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. Turn off the server, then disconnect the power cords and all other cables connected to the server.
Chapter 6 Troubleshooting • Interpreting error messages and codes • Troubleshooting • Getting telephone support and training If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 86 for more information about how to get help.
Chapter 6: Troubleshooting Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable and the power cords are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.
Error messages Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. These are general messages and do not represent all possible error messages you might receive. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts.
Chapter 6: Troubleshooting Invalid password ■ Enter your password again. Some passwords are case sensitive. ■ If you do not know the password, you may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings. For more information, see “Resetting BIOS passwords” on page 69.
Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a UPS, make sure that it is turned on and is rated to handle the power required by your server.
Chapter 6: Troubleshooting ■ If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective. Beep codes Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem.
Troubleshooting Beeps Description Troubleshooting steps 7 General exception error (processor exception error). Same as for 4 beeps. 8 Display memory error (system video adapter). If the system video adapter is an add-in card, replace or reseat the video adapter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card. 9 The ROM checksum value does not match the value encoded in the BIOS. Same as for 4 beeps.
Chapter 6: Troubleshooting DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: ■ ■ ■ 38 Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.
Troubleshooting BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery. For more information, see “Replacing the CMOS battery” on page 59. CD or DVD drive Your server does not recognize a CD, DVD, or the CD or DVD drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 65.
Chapter 6: Troubleshooting The diskette drive LED is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your server. ■ Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection).
Troubleshooting Your server does not recognize a SCSI drive ■ Make sure that the SCSI controller is enabled in the BIOS Setup utility. ■ Reinstall the device driver. For more information, see Using Your System Companion CD. ■ Change the drive’s SCSI address to one that is not being used by your server. For more information about SCSI device configurations, see your drive’s documentation. ■ Run SCSI Verify in the SCSI BIOS.
Chapter 6: Troubleshooting Internet See also Modem. You cannot connect to the Internet ■ Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, see “Modem (telephone dial-up)” on page 82. Keyboard Liquid has been spilled into the keyboard ■ If you spilled liquid into the keyboard, turn off your server and unplug the keyboard.
Troubleshooting ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service.
Chapter 6: Troubleshooting If your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. The modem is not recognized by your server ■ If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
Troubleshooting A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence.
Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: 86 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Tutoring and training Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description NEW How to reach Gateway’s fee-based software tutorial service Get tutorial assistance for software issues.
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Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.
Appendix A: System specifications Case size Tower (with standard power supply): 8 × 16.5 × 19.8 inches (203.2 × 419.2 × 502.7 cm) Tower (with redundant power supplies) 8 × 16.5 × 22.2 inches (203.2 × 419.2 × 563 cm) Weight Approximately 32 lbs (14.5 kg) (varies by configuration) Fans 2 chassis fans Ports ■ ■ ■ ■ ■ Drives (removable media) PS/2 keyboard/mouse (2) USB (6) Serial (1) VGA (1) RJ-45 LAN (1) Two 5.25” external drive bays. Two 3.5” external drive bays. Optional drives: ■ ■ ■ 3.
System board specifications System board specifications Processor 604-pin socket (FC-mPGA4 package, 90 nM technology) 533 MHz or 800 MHz Front Side Bus (FSB) Dual-core support (Pentium D only) Supports Intel Celeron, Pentium 4, or Pentium D CPUs with 1024 KB cache Chipset Intel E7230 chipset ■ ■ ■ Memory Four DIMM slots support as many as 8 GB total memory ■ ■ ■ PCI device/slot Supports 533 MHz or 800 MHz Front Side Bus (FSB) E7230 Memory Controller Hub (MCH) Intel 82801GR I/O Controller Hub7 (ICH-7
Appendix A: Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications. Variable Requirements Temperature Maximum rate of change: 18°F (10°C) per hour Nonoperating: -4° to 140°F (-20° to 60°C) Operating: 41° to 95°F (5° to 35°C); derated 0.9°F (0.
Electronic specifications Electronic specifications Memory map Address Range (hex) Amount Function 0 to 07FFFFh 640 KB DOS region, base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts The following table reflects a typical configuration, but you can change these interrupts.
Appendix A: Interrupt Description IRQ6 Diskette controller IRQ8 Real-time clock/HPET#1 in legacy replacement mode IRQ9 Generic, Option for SCI IRQ10 Generic, Option for SCI IRQ11 HPET #2, option for SCSI, TCO IRQ12 Mouse controller IRQ13 System interrupt/FERR IRQ14 Primary ATA, legacy mode PIRQA USB 1.1 controller 1 and 4 PIRQB Video PIRQC USB 1.1 controller 3, Native IDE, SATA PIRQD USB 1.
Appendix B BIOS Settings You can print this appendix, then record your custom BIOS settings on the printout.
Appendix B: To view all BIOS settings: 1 2 Restart your server. 3 Select menus and submenus to display setting information. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. BIOS menu BIOS submenu Setting Value Maintenance Clear All Passwords Fixed Boot Sector Normal Write protect Use Maximum Multiplier (for frequency-limited processors the maximum multiplier is programmed in automatic mode).
BIOS menu BIOS submenu Setting Value System Memory (Total) Memory Mode Memory Channel A Slot 0 Memory Channel A Slot 1 Memory Channel B Slot 0 Memory Channel B Slot 1 System Time HH:MM:SS System Date DAY MM/DD/YYYY Language English French German Italian Spanish Additional system information: Manufacturer: Product Name: Version: Serial Number: Desktop board information: Manufacturer: Product Name: Version: Serial Number: Chassis information: Manufacturer: Version: Serial Number: Asset Tag: Advance
Appendix B: BIOS menu BIOS submenu Setting Value Max CPUID Value Limit Disable Enable Display Setup Prompt On Off Peripheral Configuration Serial Port Disable Enable On-board LAN Disable Enable ASF 2.0 Disable Enable TPM 1.2 Disable Enable Drive Configuration Use Automatic Mode Disabled Enabled ATA/IDE Mode Legacy Enhanced Configure SATA as IDE RAID S.M.A.R.T.
BIOS menu BIOS submenu Setting Value Diskette Controller Automatic Floppy Configurationi Disable Enable Diskette Write Protect Disable Enable Floppy Type 1.44MB 2.88MB Event Log Configuration View Event Log Clear Event Log Disable Enable Event Logging Disable Enable Mark Events as Read Disable Enable Video Configuration Primary Video Adapter Auto Ext PCIE Graphics (PEG) Ext PCI Graphics Chipset Configuration PCI Express Configuration www.gateway.
Appendix B: BIOS menu BIOS submenu Setting Value PCI Latency Timer 32 64 96 128 160 192 224 248 Management Configuration ASF Support Enable Disable Enter AMT BX Setup Disable Enable USB Configuration USB 2.
BIOS menu BIOS submenu Setting Value XD Technology Disable Enable Power After Power Failure Stay off Last state Power on Wake on LAN from S5 Stay off Power on ACPI Suspend State S1 State S3 State Boot Boot Menu Type Normal Advance Boot Device Priority CD/DVD-ROM Drive Floppy Drive Hard Disk Drive Ethernet Hard Drive Order (Value) CD/DVD-ROM Drive Order (Value) Removable Drive Order (Drive order) Boot to Optical Devices Disable Enable Boot to Removable Devices Disable Enable Boot to
Appendix B: The following second level submenu is accessed from the submenu indicated in the first column. BIOS submenu BIOS 2nd level submenu Setting Value PEG Negotiated Width (Value) Compliance Test Pattern Enable PCI Express Configuration Disable 102 www.gateway.
Appendix C Safety, Regulatory, and Legal Information • Safety information • Legal and Regulatory Information 103
Appendix C: Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
Important Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. www.gateway.
Appendix C: Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, ot
Appendix C: Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.
Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
Appendix C: Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health. To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.
Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.
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