User Guide Gateway 9415 Server
8510522.book Page i Wednesday, March 16, 2005 11:19 AM Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510522.book Page ii Wednesday, March 16, 2005 11:19 AM 4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . .
8510522.book Page iii Wednesday, March 16, 2005 11:19 AM Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8510522.book Page 2 Wednesday, March 16, 2005 11:19 AM Front Standard power supply Slim-line CD or DVD drive Control panel Hard drive bay Hard drive bay Hard drive bay Control panel LAN 2 activity indicator LAN 1 activity indicator Hard drive activity LED USB ports Reset button Non-maskable interrupt button (recessed) 2 www.gateway.
510522.book Page 3 Wednesday, March 16, 2005 11:19 AM Local Control Panel (LCP) with LCD screen (optional) LCD screen USB port Menu scroll up Menu scroll down Menu scroll left Menu scroll right USB port System ID LED Reset button Hard drive activity LED LAN 1 activity LED Power/sleep LED Power button LAN 2 activity LED System status LED www.gateway.
8510522.book Page 4 Wednesday, March 16, 2005 11:19 AM Back Low-profile PCI expansion bays Full-height, full-length PCI expansion bays Power connectors I/O panel Redundant power supply (optional) I/O panel PS/2 mouse Keyboard Serial port (RJ-45) 4 LAN 1 and 2 jacks Video port USB Diagnostic LEDs ports www.gateway.
8510522.book Page 5 Wednesday, March 16, 2005 11:19 AM Interior DIMM sockets PCI riser assembly CPU sockets Processor Processor fan module air duct Hot-swap backplane Drive bay area Power supply Power distribution Primary power Redundant board (also partially supply (standard) power supply air duct under air duct) (optional) www.gateway.
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8510522.book Page 7 Wednesday, March 16, 2005 11:19 AM Hot-swap backplanes SCSI backplane SCSI connector from system board SCSI drive connector Power connector Drive LED Mounting thumbscrew SCSI drive connector www.gateway.
8510522.book Page 8 Wednesday, March 16, 2005 11:19 AM Getting Help In addition to your operating system’s documentation, you can use the following information resources to help you use your server. System Companion CD Use the System Companion CD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your System Companion CD.
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8510522.book Page 10 Wednesday, March 16, 2005 11:19 AM Setting up the hardware To make sure that your working environment is safe: ■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. ■ Use the instructions on your server’s setup poster to set up your hardware. ■ Use a grounded (three-prong) surge protector. A surge protector helps protect against AC power fluctuations.
8510522.book Page 11 Wednesday, March 16, 2005 11:19 AM Protecting from power source problems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems. Surge protectors During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage.
8510522.book Page 12 Wednesday, March 16, 2005 11:19 AM Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer. Caution Before attaching cabinet accessories, make sure that the server is turned off and all power cords are unplugged.
8510522.book Page 13 Wednesday, March 16, 2005 11:19 AM To mount your server in a cabinet: 1 2 Remove the two screws from each handle, then set the handles and screws aside. Align the slots in a server rail with the studs on the side of the server, then engage the slots with the studs and slide the rail back until it stops. (Your server may be different than the server shown in the example.
8510522.book Page 14 Wednesday, March 16, 2005 11:19 AM 4 Place a disk guide over the disk guide screw hole towards the back of the server. Disk guide screw hole 5 Insert a small screw through the disk guide, then tighten the screw. Attach the remaining disk guide on the other side of the server. Disk guide Disk guide screw 14 www.gateway.
8510522.book Page 15 Wednesday, March 16, 2005 11:19 AM 6 Attach a nut bar to the inside of the two back cabinet posts using medium screws, but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step). 7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post, then tighten the screws. www.gateway.
8510522.book Page 16 Wednesday, March 16, 2005 11:19 AM 8 With the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guides so they fit in the cabinet rails. (Your server may be different than the server shown in the example.) 9 Install a nut bar or mounting nuts on the front cabinet posts.
8510522.book Page 17 Wednesday, March 16, 2005 11:19 AM Installing the bezel Important The bezel is held in place by the server handles. If you are not installing the bezel, you do not need to install the handles. To install the bezel: 1 With the server pulled out from the cabinet, align the holes in the handle with the holes in the front side of the server. 2 Attach the handles to the sides of the server with two mounting screws on each side.
8510522.book Page 18 Wednesday, March 16, 2005 11:19 AM 18 7 Use a screw through each handle to secure the server to the cabinet posts. 8 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with the control panel area at the right. 9 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼ turn counter-clockwise. www.gateway.
8510522.book Page 19 Wednesday, March 16, 2005 11:19 AM Removing the server from a cabinet To remove the server from a cabinet: Warning 1 2 Screws are required to support the front of the server. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result. Remove the screws through the handles that hold the server in the cabinet.
8510522.book Page 20 Wednesday, March 16, 2005 11:19 AM Starting your server Before you start your server for the first time: ■ Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.
8510522.book Page 21 Wednesday, March 16, 2005 11:19 AM When the power/sleep LED is... It means... Green (steady on) The server is turned on. Green (blinking) The server is in sleep mode. Off The server is turned off. When the system fault LED is... It means... Green (steady on) The server is operating normally. Green (blinking) The server is operating in a degraded condition. Orange (blinking) The server is in a noncritical condition.
8510522.book Page 22 Wednesday, March 16, 2005 11:19 AM Turning off your server Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure. To turn off the server: 1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.
8510522.book Page 23 Wednesday, March 16, 2005 11:19 AM Configuring the RJ-45 serial port The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1) must be changed on the system board.
8510522.book Page 24 Wednesday, March 16, 2005 11:19 AM Setting up the operating system If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered.
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8510522.book Page 26 Wednesday, March 16, 2005 11:19 AM Caring for your server To extend the life of your server: ■ Be careful not to bump or drop your server. ■ When transporting your server, we recommend that you put it in the original packaging materials. ■ Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded speakers. ■ Avoid subjecting your server to extreme temperatures.
8510522.book Page 27 Wednesday, March 16, 2005 11:19 AM ■ Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components. ■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.
8510522.book Page 28 Wednesday, March 16, 2005 11:19 AM Preparing for system recovery If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. Some operating systems also let you create an emergency repair diskette to back up critical operating system files.
8510522.book Page 29 Wednesday, March 16, 2005 11:19 AM System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions. Printed documentation comes with the Gateway Server Manager CD.
8510522.book Page 30 Wednesday, March 16, 2005 11:19 AM To remove a BIOS security password: 1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 2 3 4 Select the Security menu, then select the password to remove. Enter the current password, then press ENTER. For the new password, leave the password field blank, then press ENTER. The password is removed. Tips & Tricks Passwords can also be cleared using jumpers on the system board.
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8510522.book Page 33 Wednesday, March 16, 2005 11:19 AM Menu Options Description Control the server Boot flags (select from available boot flags) Configure boot order ■ ■ Set the flag — one time reboot Reboot the system Power control ■ ■ Power control Power on Power off Control the power state by creating button pushes — as if performed on the front panel. Reset Power control IPMI control IPMI control ■ ■ Send the chipset a power control command.
8510522.book Page 34 Wednesday, March 16, 2005 11:19 AM Identifying your server While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.
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8510522.book Page 36 Wednesday, March 16, 2005 11:19 AM 4 Move the shorting block from pins 2-3 to pins 1-2 on the Boot Block Update jumper (J1B1) on the IMM module. Important Jumper J1B1 is located on the IMM Module board. Jumper J1B1 on the IMM Module board 5 6 36 Replace the PCI riser assembly. Follow the instructions in “Closing the server case” on page 44, then reconnect the power cord. 7 8 9 10 Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD.
8510522.book Page 37 Wednesday, March 16, 2005 11:19 AM 12 13 14 15 Remove the PCI riser assembly. Move the shorting block on the Boot Block jumper (J1B1) back to pins 2-3. Replace the PCI riser assembly. Follow the instructions in “Closing the server case” on page 44. Updating the FRU/SDR The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC.
8510522.book Page 38 Wednesday, March 16, 2005 11:19 AM Using your System Companion CD You can use your System Companion CD to: ■ Install hardware drivers ■ Install programs ■ View server documentation Instructions for using the CD are provided in Using Your System Companion CD. 38 www.gateway.
8510522.book Page 39 Wednesday, March 16, 2005 11:19 AM Chapter 4 Installing Components ■ Opening and closing the server case ■ Installing and replacing major components You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.
8510522.book Page 40 Wednesday, March 16, 2005 11:19 AM Preparing to install components Selecting a place to work Work on your server in an area that: ■ Is clean (avoid dusty areas). ■ Is a low-static environment (avoid carpeted areas). ■ Has a stable surface on which to set your server. ■ Has enough room to place all of your server parts. ■ Is near a grounded outlet so you can test your server after installation. ■ Is near a telephone (in case you need help from Gateway Customer Care).
8510522.book Page 41 Wednesday, March 16, 2005 11:19 AM Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case. Caution ESD can permanently damage electrostatic discharge-sensitive components in the server.
8510522.book Page 42 Wednesday, March 16, 2005 11:19 AM Opening the server case Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage. Caution For correct cooling and air flow, always reinstall the top panel before you turn on the server. Operating the server without the panel in place will cause the server to overheat.
8510522.book Page 43 Wednesday, March 16, 2005 11:19 AM 6 Press and hold the panel release button, then slide the top panel toward the back of the server about ½ inch. Panel release button 7 Lift the top panel away from the server. www.gateway.
8510522.book Page 44 Wednesday, March 16, 2005 11:19 AM Closing the server case To close the server case: 44 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 3 Slide the top panel onto the server. 4 5 Replace the shipping screw (if necessary). Slide the top panel toward the front of the server until it clicks into place. Reconnect the power cords and all other cables. www.gateway.
8510522.book Page 45 Wednesday, March 16, 2005 11:19 AM Removing and installing air ducts and air dams Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives, processors, and power supplies. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes. Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts and air dams in place.
8510522.book Page 46 Wednesday, March 16, 2005 11:19 AM 3 Lift the processor air duct from the chassis. Removing the processor air dam If you are adding a second processor to a single processor system, you need to remove the air dam located on the underside of the processor air duct. Caution If you add a second processor to your server, you must remove the processor air dam or the processor may overheat, causing possible data loss and damage to the processor.
8510522.book Page 47 Wednesday, March 16, 2005 11:19 AM 4 Turn the processor air duct over, then remove the air dam from the underside of the air duct. Important 5 6 This procedure requires that the air dam be broken off the air duct. After this is done, the air duct is no longer suitable for use with only a single processor installed. Follow the instructions in “Installing the processor air duct” on page 48. Follow the instructions in “Closing the server case” on page 44. www.gateway.
8510522.book Page 48 Wednesday, March 16, 2005 11:19 AM Installing the processor air duct To install the processor air duct: 48 1 Place the processor air duct over the processor sockets. The front edge of the air duct should contact the fan module, and the top of the installed air duct should be flush with the top of the fan module. 2 Follow the instructions in “Closing the server case” on page 44. www.gateway.
8510522.book Page 49 Wednesday, March 16, 2005 11:19 AM Removing the power supply air duct Your server is equipped with a power supply fan module and a power supply air duct to direct the airflow and ensure proper cooling. Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts and air dams in place. Failure to do this could result in equipment damage.
8510522.book Page 50 Wednesday, March 16, 2005 11:19 AM Installing the power supply air duct Caution To ensure continued, reliable operation, always operate your server with the appropriate air ducts and air dams in place. Failure to do this could result in equipment damage. To install the power supply air duct: 1 Place the power supply air duct into the chassis over the power supply fan module and in front of the back power supply (between the power supplies if the second power supply is installed).
8510522.book Page 51 Wednesday, March 16, 2005 11:19 AM Installing and removing drives Your server’s basic configuration includes one CD or DVD drive and as many as three SCSI hot-swap hard drives. An optional diskette drive can also be added in place of the center hard drive. As you prepare to install drives, remember: ■ If you need to install a diskette drive and a CD or DVD drive is installed in the slim-line drive bay, you must install the diskette drive in a converted hard drive bay.
8510522.book Page 52 Wednesday, March 16, 2005 11:19 AM Installing a diskette in a converted hard drive bay If you need to install a slim-line diskette drive into your server, you must install the diskette drive in the center hard drive bay. To install a diskette drive in a converted hard drive bay: 1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.
8510522.book Page 53 Wednesday, March 16, 2005 11:19 AM 6 Slide the diskette drive into the drive carrier. The back of the drive should go into the carrier first with the bottom of the drive (drivelight down) facing down. 7 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit. 8 Reattach the rails to the sides of the carrier with the four screws you previously removed.
8510522.book Page 54 Wednesday, March 16, 2005 11:19 AM 9 Open the connector on the back of the diskette drive by pulling up on the connector cover. 10 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then push down on the connector cover to lock it into place. 11 Install the other end of the flat flex cable to the interposer board included in the diskette drive conversion kit.
8510522.book Page 55 Wednesday, March 16, 2005 11:19 AM 15 Connect the other end of the data cable to the system board. See “System board” on page 6 for the location of the connectors on the system board. 16 17 18 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 44. Reconnect all power cords and peripheral device cables, then turn on the server.
8510522.book Page 56 Wednesday, March 16, 2005 11:19 AM 11 If you are replacing the drive, follow the instructions in “Installing a diskette in a converted hard drive bay” on page 52. - OR Install an empty hard drive carrier into the empty hard drive bay. 12 13 14 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 44. Reconnect all power cords and peripheral device cables, then turn on the server.
8510522.book Page 57 Wednesday, March 16, 2005 11:19 AM 5 Disconnect the data and power cables from the interposer board. 6 Push in on the blue lever at the back of the drive carrier to release the drive carrier from the drive bay, then slide the drive carrier out through the front of the server. 7 Press down on the side of the drive carrier to release the drive from the carrier.
8510522.book Page 58 Wednesday, March 16, 2005 11:19 AM 11 Remove the two screws securing the interposer board to the back of the CD or DVD drive, then remove the interposer board. 12 Follow the instructions in “Installing a CD or DVD drive” on page 58. - OR Install a slim-line drive bay filler panel into the empty bay. 13 14 15 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 44.
8510522.book Page 59 Wednesday, March 16, 2005 11:19 AM 5 Place the CD or DVD drive in the drive carrier (included with your server) by aligning the two holes in the left side of the drive with the two alignment pins in the carrier, then lowering the right side of the drive into the carrier until it clicks into place.
8510522.book Page 60 Wednesday, March 16, 2005 11:19 AM 10 11 12 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. Follow the instructions in “Closing the server case” on page 44. Reconnect all power cords and peripheral device cables, then turn on the server. Installing a hard drive Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as three 1-inch high, 3.5-inch hot-swap SCSI hard drives.
8510522.book Page 61 Wednesday, March 16, 2005 11:19 AM 4 If you are replacing a hard drive, remove the four screws that secure the old hard drive to the drive tray, then remove the drive from the tray. - OR If you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer from the tray.
8510522.book Page 62 Wednesday, March 16, 2005 11:19 AM Filling empty drive bays Empty drive bays in the server must be filled by empty drive carriers or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Empty drive carriers for unused drive bays are included with your server.
8510522.book Page 63 Wednesday, March 16, 2005 11:19 AM During the boot process you will see the following message: Press - for BIOS Console 8 9 10 Press and hold the CTRL key, then press the C key. The RAID BIOS console will open. Configure the RAID options, then exit the RAID BIOS console. Reboot the server.
8510522.book Page 64 Wednesday, March 16, 2005 11:19 AM If partitions are defined on this disk, a message warns you that data on the disk will be lost when the mirrored volume is created. Press Delete to confirm erasing data from the disk, or press any other key to deselect the disk. Continue with Step 5. 5 (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column.
8510522.book Page 65 Wednesday, March 16, 2005 11:19 AM 4 Use the arrow keys to select the first disk for the IS volume, use the arrow keys to move to the Array Disk column for this disk, then use the + and - keys to select Yes as the value for this column. If partitions are defined on the selected disk, a message appears warning you that data on the disk will be lost when the striped volume is created. You can then deselect that disk or erase the disk and continue.
8510522.book Page 66 Wednesday, March 16, 2005 11:19 AM Installing memory Your server supports from 256 MB to 16 GB of total memory. Supported DIMM sizes include 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB. Caution Modules must be installed in banks in identical pairs. Use only DDR2-400 compliant, 240-pin, SDRAM registered ECC, DIMM memory modules. Memory modules must be installed in pairs to completely fill each bank and the banks must be filled in order.
8510522.book Page 67 Wednesday, March 16, 2005 11:19 AM ■ A maximum of four DIMMs can be populated when all four DIMMs are dual rank (double row) DIMMs.
8510522.book Page 68 Wednesday, March 16, 2005 11:19 AM maintained as a spare, only 75% of the installed memory is usable. For example, if six 1 GB DIMMs are installed, only four are actively used (the other two are used as spares), so the maximum usable memory in this example is 4 GB. In case of DIMM failure, a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.
8510522.book Page 69 Wednesday, March 16, 2005 11:19 AM Installing and removing PCI expansion cards Caution Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage. Caution The PCI riser assembly and individual PCI expansion cards are not hot-swappable.
8510522.book Page 70 Wednesday, March 16, 2005 11:19 AM 4 Lift up on the two, blue latches on the PCI riser assembly, then lift the assembly out of the chassis. 5 Place the PCI riser assembly on a stable, static-free surface. If you are removing or installing a PCI expansion card, follow the instructions in “Removing and installing a PCI expansion card” on page 73. Caution Do not touch the contacts on the bottom part of the expansion card.
8510522.book Page 71 Wednesday, March 16, 2005 11:19 AM 6 Position the PCI riser assembly over the PCI sockets on the server board, lining up the four hooks at the back of the riser assembly with the four slots in the back of the chassis. Hooks Slots 7 8 9 Press the PCI riser assembly into the PCI sockets. Follow the instructions in “Closing the server case” on page 44. See the card’s documentation for software installation instructions.
8510522.book Page 72 Wednesday, March 16, 2005 11:19 AM Important To eliminate the possibility of installing the replacement connectors on the wrong side of the PCI riser assembly, replace one PCI riser connector at a time. To remove and install a PCI riser connector: 1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.
8510522.book Page 73 Wednesday, March 16, 2005 11:19 AM 8 Line up the screws on the riser assembly with the slot and large hole in the replacement PCI riser connector. 9 Press and hold the blue riser locking lever, then place the PCI riser connector onto the retention pins. 10 Slide the PCI riser connector toward the right to lock it into place, then release the blue lever. 11 12 Follow the instructions in “Removing and installing a PCI expansion card” on page 73.
8510522.book Page 74 Wednesday, March 16, 2005 11:19 AM 4 Remove the PCI riser assembly from the server by following the instructions in “Removing and installing the PCI riser assembly” on page 69. 5 Open the PCI retention clip on the PCI riser card assembly. PCI card retention clip 6 Remove the PCI expansion card and place it in a static-free bag for storage. You can gently rock the card end-to-end to loosen and remove the card (do not bend the card sideways), then proceed to Step 7.
8510522.book Page 75 Wednesday, March 16, 2005 11:19 AM 7 Insert the PCI expansion card into the card slot, pressing on it with firm, even pressure until it seats completely. Make sure that the bracket inserts into the matching slot. If you are installing a card for the first time, first remove the EMI filler panel at the back of the PCI riser assembly for the card you are installing.
8510522.book Page 76 Wednesday, March 16, 2005 11:19 AM Replacing fans and fan modules Your server comes equipped with several cooling fans and fan modules designed to provide sufficient airflow to keep your server running without overheating. These include: ■ A system fan module with four, dual-rotor multi-speed fans to cool the processors, the memory, and the second and third hard drive bays (redundant when running low voltage processors).
8510522.book Page 77 Wednesday, March 16, 2005 11:19 AM To replace a fan in the fan module: 1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 42. 5 6 Lift the fan from the fan module in the chassis. Follow the instructions in “Removing the processor air duct” on page 45.
8510522.book Page 78 Wednesday, March 16, 2005 11:19 AM 8 9 Follow the instructions in “Installing the processor air duct” on page 48.. Follow the instructions in “Closing the server case” on page 44. Caution System fans are not hot-swappable. Before removing or replacing a fan, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.
8510522.book Page 79 Wednesday, March 16, 2005 11:19 AM Important 6 7 Make sure the arrow on top of the fan indicating airflow points to the back of the chassis. The fan cable should exit the fan mudule toward the back of the chassis. Connect the fan cable to the connector on the power distribution board. Follow the instructions in “Closing the server case” on page 44. Caution System fans are not hot-swappable.
10522.book Page 80 Wednesday, March 16, 2005 11:19 AM Power supply fans Power supply fans are monitored and controlled by the power subsystem. A fan failure (predicted or current) will show up in the IMM System Event Log (SEL) as a “Power Unit 0x01h” failure event and a GSM event will show up as “Power Unit Failure Detected.” Power supply fans are not monitored by the mini-BMC, therefore no SEL or GSM events will be reported with the mini-BMC configuration.
8510522.book Page 81 Wednesday, March 16, 2005 11:19 AM 3 4 Follow the instructions in “Removing the power supply air duct” on page 49. 5 6 Lift the fan from the power supply fan module assembly in the chassis. Disconnect the fan cable from the connector on the power distribution board. Insert the replacement fan into the power supply fan module assembly. Important 7 8 9 Make sure the arrows on top of the fans indicating airflow point to the back of the chassis.
8510522.book Page 82 Wednesday, March 16, 2005 11:19 AM Installing a processor The server is compatible with Intel® Xeon processors with an 800 MHz front side bus speed and a processor speed of 2.8 MHz or faster. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 109.
8510522.book Page 83 Wednesday, March 16, 2005 11:19 AM 5 Loosen the four captive screws (one on each corner of the heatsink). 6 Remove the heat sink. If the heatsink sticks to the processor, rotate the heatsink slightly to loosen it. Caution 7 The heat sink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heat sink from the processor.
8510522.book Page 84 Wednesday, March 16, 2005 11:19 AM 8 If you are installing a second processor in your server, follow the instructions in “Removing the processor air dam” on page 46 to remove the processor air dam in the processor air duct. Caution 9 10 84 If you add a second processor to your server, you must remove the processor air dam or the processor may overheat, causing possible data loss and damage to the processor.
8510522.book Page 85 Wednesday, March 16, 2005 11:19 AM 11 Place the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor. Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM.
8510522.book Page 86 Wednesday, March 16, 2005 11:19 AM Installing an Intel Management Module (IMM) The optional Intel Management Module (IMM) provides enhanced levels of server functionality over the standard baseboard management controller (BMC). Several additional features become available with the IMM installed, including memory mirroring and sparing, redundant hot-swap chassis fans, and the local control panel (LCP).
8510522.book Page 87 Wednesday, March 16, 2005 11:19 AM 6 Find the IMM connector on the left back portion of the system board. IMM connector Hole for standoff 7 Grasp the module by the edges, close to the mounting connector, align the module with the IMM connector on the system board, then gently apply pressure to seat the module. Caution Exercise extreme caution when installing the IMM module. The module is fragile and can be damaged easily.
8510522.book Page 88 Wednesday, March 16, 2005 11:19 AM Replacing a power supply module Your server uses as many as two 520 W hot-swappable power supply modules. If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply.
8510522.book Page 89 Wednesday, March 16, 2005 11:19 AM 3 Fold out the handle and push the green locking lever to the right to release the power supply module from the chassis (front or back, whichever is applicable). Locking lever Handle Power supply LED 4 5 Pull the power supply module straight out of the server with the handle. 6 7 Reconnect the AC power cord for the new power supply module.
8510522.book Page 90 Wednesday, March 16, 2005 11:19 AM Replacing the power distribution board To replace the power distribution board: 90 1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 3 4 Follow the instructions in “Opening the server case” on page 42. 5 Disconnect the main power, CPU power, and power signal cables from the system board.
8510522.book Page 91 Wednesday, March 16, 2005 11:19 AM 9 Slide the power distribution board to the right to release it from the stand-offs, then lift it out of the chassis. Stand-off Power distribution board 10 Align the new power distribution board with the stand-offs on the chassis, then place it on the stand-offs and slide it to the left until it is firmly mounted. 11 Reconnect the main power, CPU power, and power signal cables from the power distribution board to the system board.
8510522.book Page 92 Wednesday, March 16, 2005 11:19 AM 92 16 Reinstall the power supply air duct by following the instructions in “Installing the power supply air duct” on page 50. 17 Follow the instructions in “Closing the server case” on page 44. www.gateway.
8510522.book Page 93 Wednesday, March 16, 2005 11:19 AM Replacing the hot-swap backplane Caution The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet. To replace the hot-swap backplane: 1 Follow the instructions in “Preventing static electricity discharge” on page 41.
8510522.book Page 94 Wednesday, March 16, 2005 11:19 AM 7 8 Slide the backplane to the left until it stops. Holding the backplane by the edges only, lift it from the chassis. Caution 9 10 94 Pressing or pulling on any components on the backplane could result in damage to the backplane. Place the backplane in a static-free bag to store it for future use.
8510522.book Page 95 Wednesday, March 16, 2005 11:19 AM Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility.
8510522.book Page 96 Wednesday, March 16, 2005 11:19 AM 7 Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. CMOS battery 96 8 Push the battery retention clip away from the battery until the battery lifts up, then remove the old battery. You can use a screwdriver to help lift the battery. 9 Make sure that the positive (+) side of the new battery is facing up, then press the new battery into the socket until it snaps into place.
8510522.book Page 97 Wednesday, March 16, 2005 11:19 AM Replacing the control panel module The steps for replacing the standard control panel module and the optional local control panel (LCP) module, are almost identical and are described in the following steps. Differences in the procedure, where they exist, are noted. Caution Your server must be operated with a control panel module in place. Important Correct operation of the optional LCP control panel module requires the optional IMM module.
8510522.book Page 98 Wednesday, March 16, 2005 11:19 AM 5 Press the blue latch at the back of the control panel module, then slide the module out of the chassis enough to reach the USB cable. Blue latch Standard control panel module Blue latch Optional LCP control panel module 98 www.gateway.
8510522.book Page 99 Wednesday, March 16, 2005 11:19 AM 6 7 Disconnect the USB connector from the control panel module, then slide the module forward and remove it from the chassis. Caution The USB header has a latch to hold the connector on. Be careful to unlatch the USB connector when removing it from the control panel or you could damage the connector or the header. Important The position of the USB connector is different in the standard control panel than in the optional local control panel.
8510522.book Page 100 Wednesday, March 16, 2005 11:19 AM 3 Connect the USB cable to the control panel module, then slide the module into the chassis until it clicks into place. 4 5 Connect the front panel cable to the hot-swap backplane. Replace the bezel by snapping it into place on the front of the server.
8510522.book Page 101 Wednesday, March 16, 2005 11:19 AM 2 3 4 Remove the blue thumbscrew from its existing position on the left tab. Slide the tray sections apart as far as the tab slots allow. Reinstall the blue thumbscrew in the new position on the right tab, securing the tray extension in the back position. Replacing the sub-bezel The installed sub-bezel on the LCP control panel module must be replaced with the new sub-bezel included with your server.
8510522.book Page 102 Wednesday, March 16, 2005 11:19 AM Replacing the system board To replace the system board: 102 1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 3 Follow the instructions in “Opening the server case” on page 42.
8510522.book Page 103 Wednesday, March 16, 2005 11:19 AM 9 Remove the 7 screws that secure the system board to the server. Screw Screw Screw Screw Screw Screw www.gateway.
8510522.book Page 104 Wednesday, March 16, 2005 11:19 AM 104 10 Slide the system board toward the front of the server. If the board is difficult to move, push on the back I/O port panel for added leverage. 11 Lift the board away from the case. www.gateway.
8510522.book Page 105 Wednesday, March 16, 2005 11:19 AM 12 Insert the new system board into the case, then slide the board toward the back of the case so the board is held under the system board guides. 13 14 15 16 17 Replace the seven system board screws you removed in Step 9. 18 19 Follow the instructions in “Closing the server case” on page 44. Follow the instructions in “Installing memory” on page 66. Follow the instructions in “Installing a processor” on page 82.
8510522.book Page 106 Wednesday, March 16, 2005 11:19 AM 106 20 Check BIOS settings to make sure that they detect the server’s new hardware, then save your changes (if any) and close the BIOS Setup utility. 21 If your server does not start after installing the new system board, contact Gateway Customer Care. For more information, see “Getting Help” on page 8. www.gateway.
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8510522.book Page 108 Wednesday, March 16, 2005 11:19 AM Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.
8510522.book Page 109 Wednesday, March 16, 2005 11:19 AM Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version from a diskette. To update the BIOS: 1 2 Print the appendix for “BIOS Settings” on page 149. 3 4 5 6 Record any custom BIOS settings on your printout. Restart your server, then press F2 when the Gateway logo screen appears during startup. Download the BIOS update from support.gateway.com.
8510522.book Page 110 Wednesday, March 16, 2005 11:19 AM 3 Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system board), then place the jumper across pins 2-3. 1-2: Normal Operation (default) 2-3: Force to Secondary Partition 4 5 Follow the instructions in “Closing the server case” on page 44. Reconnect the power cords and turn on the server. The BIOS is forced to boot from the secondary partition.
8510522.book Page 111 Wednesday, March 16, 2005 11:19 AM To recover the old BIOS: 1 2 Turn on or restart the server. Press and hold CTRL+HOME. The old BIOS is recovered. To manually recover the BIOS: 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 42. Caution Moving the jumper while the power is on can damage your server.
8510522.book Page 112 Wednesday, March 16, 2005 11:19 AM 5 6 Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port. Reconnect the power cords and turn on the server. The BIOS recovery is initiated. While the BIOS is being recovered, the monitor displays a blue screen and the server will beep continually. The process is complete when the server stops beeping. 7 8 9 10 11 12 112 Remove the bootable USB “disk-on-key.
8510522.book Page 113 Wednesday, March 16, 2005 11:19 AM Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults: ■ Press the power and reset buttons on the front of the server. ■ Move the Clear BIOS jumper on the system board. To reset the BIOS using the power and reset buttons: 1 2 Print the appendix for BIOS Settings in this guide. 3 4 Record any custom BIOS settings on your printout. 5 Release both buttons at the same time.
8510522.book Page 114 Wednesday, March 16, 2005 11:19 AM 3 Remove the jumper across pins C1-C2, then place the jumper across pins C2-C3. 4 5 6 Follow the instructions in “Closing the server case” on page 44. 7 8 9 Follow the instructions in “Opening the server case” on page 42. Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. Turn off the server, then disconnect the power cords and all other cables connected to the server. Place the jumper back onto pins C1-C2.
8510522.book Page 115 Wednesday, March 16, 2005 11:19 AM To clear the BIOS password(s): 1 Turn off the server, then disconnect the power cords and all other cables connected to the server. 2 Follow the instructions in “Opening the server case” on page 42. Caution Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.
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8510522.book Page 117 Wednesday, March 16, 2005 11:19 AM Chapter 6 Troubleshooting ■ Getting telephone support and training ■ Interpreting error messages and codes ■ Troubleshooting If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 118 for more information about how to get help.
8510522.book Page 118 Wednesday, March 16, 2005 11:19 AM Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: 118 ■ Make sure that your server is connected correctly to a grounded AC outlet that is supplying power.
8510522.book Page 119 Wednesday, March 16, 2005 11:19 AM Telephone support Gateway offers a wide range of customer service, technical support, and information services. Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Gateway’s fee-based software tutorial service Get tutorial assistance for software issues.
8510522.book Page 120 Wednesday, March 16, 2005 11:19 AM Safety guidelines While troubleshooting your server, follow these safety guidelines: ■ Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected. ■ Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.
8510522.book Page 121 Wednesday, March 16, 2005 11:19 AM Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting. Diskette drive 0 seek to track 0 failed ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the drive settings are correct.
8510522.book Page 122 Wednesday, March 16, 2005 11:19 AM Invalid password ■ Enter your password again. Some passwords are case sensitive. ■ If you do not know the password, you may need to reinstall the software you are trying to access. ■ System startup passwords are stored in BIOS. If this password has been set and you do not know it, you may be able to reset the password through system board jumper settings. For instructions, see “Resetting BIOS passwords” on page 114.
8510522.book Page 123 Wednesday, March 16, 2005 11:19 AM Troubleshooting First steps Try these steps first before going to the following sections: ■ Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. ■ If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server.
8510522.book Page 124 Wednesday, March 16, 2005 11:19 AM Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies.
8510522.book Page 125 Wednesday, March 16, 2005 11:19 AM Beeps Description Troubleshooting steps 3 Base memory read/write test error Same as for 1 beep. 4 System board timer not operational. Possible system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. ■ ■ 5 A processor on the system board generated an error. If the beep code occurs even when all expansion cards have been removed, the system board is at fault.
8510522.book Page 126 Wednesday, March 16, 2005 11:19 AM Additional beep codes provided by optional Intel Management Modules In addition to the preceding beep codes, the following additional beep codes are provided if an Intel Management Module is installed: Beep Codes Description 1 Control panel CMOS clear has been initiated 1-5-1-1 Processor failure. Reseat or replace the failed processor. 1-5-2-1 No processor is installed or the CPU 1 socket is empty. Reseat or replace the failed processor.
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8510522.book Page 128 Wednesday, March 16, 2005 11:19 AM POST code checkpoints The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS: Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 03 Off Off G G Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime data area. Also initialize BIOS modules on POST entry and GPNV area.
8510522.book Page 129 Wednesday, March 16, 2005 11:19 AM Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 0E G Testing and initialization of different Input Devices. Also, update the Kernel Variables. G G Off Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules. 13 Off Off G O Early POST initialization of chipset registers.
8510522.book Page 130 Wednesday, March 16, 2005 11:19 AM Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description 52 Off R G R Update CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory. 60 Off R R Off Initialize NUM-LOCK status and programs the KBD typematic rate. 75 Off O R O Initialize Int-13 and prepare for IPL detection. 78 G R R R Initialize IPL devices controlled by BIOS and option ROMs.
8510522.book Page 131 Wednesday, March 16, 2005 11:19 AM Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description AB O Off O G Prepare BBS in Int 19 boot. AC O G R Off End of POST initialization of chipset registers. B1 R Off R O Save system context for ACPI. 00 Off Off Off Off Pass control to OS Loader (typically INT19h). 61-70 - - - - OEM POST Error. This range is reserved for chipset vendors and system manufacturers.
8510522.book Page 132 Wednesday, March 16, 2005 11:19 AM Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description D6 R O G R Both key sequence and OEM-specific method is checked to determine if BIOS recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information. D7 R O G O Restore CPUID value back into register.
8510522.book Page 133 Wednesday, March 16, 2005 11:19 AM Check point Diagnostic LED decoder G=Green, R=Red, O=Orange Description EF O O O G Read error occurred on media. Jump back to checkpoint EB. F0 R R R R Search for pre-defined recovery file name in root directory. F1 R R R O Recovery file not found. F2 R R O R Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file. F3 R R O O Start reading the recovery file cluster by cluster.
8510522.book Page 134 Wednesday, March 16, 2005 11:19 AM DIM code checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed. Checkpoint Description 2A Initialize different buses and perform the following functions: ■ ■ ■ 38 Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards.
8510522.book Page 135 Wednesday, March 16, 2005 11:19 AM BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 95. CD drive Your server does not recognize a CD or the CD drive ■ Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 107.
8510522.book Page 136 Wednesday, March 16, 2005 11:19 AM Hard drive The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message ■ If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button. ■ Restart your server by pressing the reset button. ■ Turn off your server, then remove all hard drives and push them in again to make sure the drives are seated correctly. For instructions, see “Installing a hard drive” on page 60.
8510522.book Page 137 Wednesday, March 16, 2005 11:19 AM The master boot record is corrupted ■ In a Windows network operating system, repair the master boot record using FDISK. To repair the master boot record: ■ At a DOS command prompt, type fdisk/mbr, then press ENTER. Internet See also Modem. You cannot connect to the Internet ■ Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help.
8510522.book Page 138 Wednesday, March 16, 2005 11:19 AM ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit. ■ Check the port and cable for bent or damaged pins. ■ Connect your monitor to another computer, or connect a monitor that you know works to your server. The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.
8510522.book Page 139 Wednesday, March 16, 2005 11:19 AM Processor Your server does not recognize a new processor ■ Make sure that the processor is fully seated in its socket. The processor should be recognized automatically if it is installed correctly. ■ Set the Retest Processor option in the BIOS Setup utility to Yes. ■ If you have upgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor.
8510522.book Page 140 Wednesday, March 16, 2005 11:19 AM 140 www.gateway.
8510522.book Page 141 Wednesday, March 16, 2005 11:19 AM Appendix A Server Specifications The following specifications are for the standard configuration. Your server may contain optional equipment. All specifications are subject to change.
8510522.book Page 142 Wednesday, March 16, 2005 11:19 AM System specifications Case size 27.48 × 16.93 × 1.70 inches (69.8 × 43.0 × 4.33 cm) (without handles) Weight Varies by configuration. A fully loaded server weighs about 35 lbs. (15.
8510522.book Page 143 Wednesday, March 16, 2005 11:19 AM System board specifications Processor Dual socket 604 package 800 MHz Front Side Bus Supports as many as two Intel Xeon CPUs, 2.8 GHz or faster Chipset Intel E7520 ■ ■ ■ Memory ■ ■ 800 MHz FSB MCH memory controller (Northbridge) ICH-5R I/O controller (Southbridge) Six DIMM slots support from 256 MB to 16 GB total memory Use only DDR2-400 compliant, ECC, registered, 72-bit, single rank or dual rank,low profile, SDRAM modules.
8510522.book Page 144 Wednesday, March 16, 2005 11:19 AM Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.
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8510522.book Page 146 Wednesday, March 16, 2005 11:19 AM ISA Interrupt Description IRQ6 Diskette controller IRQ8 Real-time clock/HPET#1 in legacy replacement mode IRQ9 Generic, Option for SCI IRQ10 Generic, Option for SCI IRQ11 HPET #2, option for SCSI, TCO IRQ12 Mouse controller IRQ13 System interrupt/FERR IRQ14 Primary ATA, legacy mode IRQ15 Secondary ATA, legacy mode PIRQA USB 2.0 controller 1 and 4 PIRQB Video PIRQC USB 2.0 controller 3, Native IDE, SATA PIRQD USB 2.
8510522.book Page 147 Wednesday, March 16, 2005 11:19 AM Device Interrupt A Interrupt B Interrupt C Interrupt D Legacy IDE ICH5R_IRQ15 Intel 82546GB 1 P64A_IRQ6 Intel 82546GB 2 P64A_IRQ7 SCSI Controller 1 P64B_IRQ2 SCSI Controller 2 P64B_IRQ1 FH Riser P64A_IRQ5 P64A_IRQ4 P64A_IRQ2 P64A_IRQ1 LP Riser P64B_IRQ4 P64B_IRQ3 P64B_IRQ2 P64B_IRQ1 www.gateway.
8510522.book Page 148 Wednesday, March 16, 2005 11:19 AM Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server. 148 www.gateway.
8510522.book Page 149 Wednesday, March 16, 2005 11:19 AM Appendix B BIOS Settings If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.
8510522.book Page 150 Wednesday, March 16, 2005 11:19 AM To view all BIOS settings: 1 2 Restart your server 3 Select menus and submenus to display setting information. Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. Caution BIOS menu Setting the wrong values in the Advanced Menu may cause the server to malfunction.
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8510522.book Page 152 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Secondary IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu. Secondary IDE Slave N/A (auto-detected) Selects IDE Device Configuration sub-menu. Third IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu. Fourth IDE Master N/A (auto-detected) Selects IDE Device Configuration sub-menu.
8510522.book Page 153 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Serial Port A Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Serial Port B Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 USB Configuration USB Devices Enabled (List of USB devices detected by BIOS) USB Function Disabled Enabled Legacy USB Support Disabled Keyboard only Auto Keyboard and Mouse Port 60/64 Emulation Disabled Enabled USB 2.0 Controller Enabled Disabled USB 2.
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8510522.book Page 156 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Memory Remap Feature Enabled Disabled Sparing Sparing (Disabled provides the most memory space. Sparing reserves memory to replace failures.
8510522.book Page 157 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value nth Boot Device Varies (Specifies boot sequence from the available devices. A device enclosed in parenthesis has been disabled.) 1st Drive Varies (Specifies boot sequence from the available devices.) nth Drive Varies (Specifies boot sequence from the available devices.) 1st Drive Varies (Specifies boot sequence from the available devices.
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8510522.book Page 160 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Baud Rate 9600 19.2K 38.4K 57.6K 115.
8510522.book Page 161 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Assert NMI or SERR Disabled Server (Cont’d) Enabled Assert NMI or PERR Disabled Enabled Resume on AC Power Loss Stays Off Power On Last State (Only displayed if Intel Management Module is present. Default if present.
8510522.book Page 162 Wednesday, March 16, 2005 11:19 AM BIOS menu BIOS submenu Setting Value Platform Event Filtering Enabled Disabled Exit Save Changes and Exit (F10) Discard Changes and Exit (ESC key) Discard Changes (F7) Load Setup Defaults (F9) Load Custom Defaults Save Custom Defaults * See the following Caution before changing the Onboard SCSI. Caution Before changing modes, back up array data and delete existing arrays, if any. Otherwise, loss of data may occur.
8510522.book Page 163 Wednesday, March 16, 2005 11:19 AM BIOS submenu BIOS 2nd level submenu Setting Value Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T.
8510522.book Page 164 Wednesday, March 16, 2005 11:19 AM BIOS submenu BIOS 2nd level submenu Setting Value DMA Mode Auto SWDMA 0-2 MWDMA 0-2 UWDMA 0-5 S.M.A.R.T. Auto Disabled Enabled 32Bit Data Transfer Disabled Enabled BIOS submenu BIOS 2nd level submenu Setting Value USB Mass Storage Reset Delay 10 Sec USB Configuration USB Mass Storage Device Configuration 20 Sec 30 Sec 40 Sec Device #1 Only displayed if a device is detected. Includes a DeviceID string returned by the USB device.
8510522.book Page 165 Wednesday, March 16, 2005 11:19 AM BIOS submenu USB Configuration (cont’d) BIOS 2nd level submenu Setting Value Emulation Type Auto Floppy Forced FDD Hard Disk CDROM www.gateway.
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8510522.book Page 168 Wednesday, March 16, 2005 11:19 AM Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
8510522.book Page 169 Wednesday, March 16, 2005 11:19 AM Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Warning Important To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. www.gateway.
8510522.book Page 170 Wednesday, March 16, 2005 11:19 AM Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
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8510522.book Page 172 Wednesday, March 16, 2005 11:19 AM Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself.
8510522.book Page 173 Wednesday, March 16, 2005 11:19 AM Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
8510522.book Page 174 Wednesday, March 16, 2005 11:19 AM Notices Copyright © 2005 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618-2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate.
8510522.book Page 175 Wednesday, March 16, 2005 11:19 AM Index Numerics 5.
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8510522.book Page 181 Wednesday, March 16, 2005 11:19 AM telephone support 118 video 137 turning off server 22 turning on server 20 U uninterruptible power supply (UPS) 11 updating the BIOS 109 UPS 11 USB ports 4 internal connector 6 location 2, 4 user password 29 utilities BIOS Setup 107 V VGA port 4 W Web site Gateway 8 www.gateway.
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A MAN 9415 USR GDE R0 03/05
